customer service representative Jobs in Manama

customer service representative

early career traineeship- project support engineer Jobs in Manama

early career traineeship- project support engineer

generation z - service operation center (soc) trainee Jobs in Manama

generation z - service operation center (soc) trainee

ground operations coordinator Jobs in Manama

ground operations coordinator

on job trainee- core

generation z service operation center soc trainee

Zain

<div>Job Purpose 
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
Main Responsibilities and Duties<ul><li> 
Alarm monitoring and incident handling and ensuring adequate incident reporting.</li><li>
Customer complaint handling (reassigning/first-line troubleshooting/resolution).</li><li>
Verification and reporting of Statistics of business and technical reports.</li><li>
Perform test procedures and analyse test results to isolate and determine the type of service problem.</li><li>
Assist skilled teams in restoration of service wherever possible.</li><li>
Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.</li><li>
Preventive maintenance control. (ensure the frequent check and backup process)</li><li>
Develop new processes to fill any gap, interdepartmental coordination.</li><li>
Conduct awareness workshop for change processes and compliance.</li><li>
Change management control (ensure the integrity &amp; proper closing of the change activity)</li><li>
Maintaining history log for all events</li><li>
Perform all other related duties as assigned
</li></ul>Skills and Knowledge<ul><li> 
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.</li><li>
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.</li><li>
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.</li><li>
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.</li><li>
Strong communication skills</li><li>
Ability to acquire new knowledge and develop to keep updated with new technologies and systems.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in electrical engineering, computer or telecom</li><li>
0-2 years' experience is a plus</li></ul></div>

Generation Z - Service Operation Center (SOC) Trainee

Zain Bahrain

<div>
 
 Job Purpose
 
 
 
 Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
 
 
 Main Responsibilities and Duties
 
 
 <ul>
 <li>
 Alarm monitoring and incident handling and ensuring adequate incident reporting.
 </li>
 <li>
 Customer complaint handling (reassigning/first-line troubleshooting/resolution).
 </li>
 <li>
 Verification and reporting of Statistics of business and technical reports.
 </li>
 <li>
 Perform test procedures and analyse test results to isolate and determine the type of service problem.
 </li>
 <li>
 Assist skilled teams in restoration of service wherever possible.
 </li>
 <li>
 Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.
 </li>
 <li>
 Preventive maintenance control. (ensure the frequent check and backup process)
 </li>
 <li>
 Develop new processes to fill any gap, interdepartmental coordination.
 </li>
 <li>
 Conduct awareness workshop for change processes and compliance.
 </li>
 <li>
 Change management control (ensure the integrity &amp; proper closing of the change activity)
 </li>
 <li>
 Maintaining history log for all events
 </li>
 <li>
 Perform all other related duties as assigned
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
 </li>
 <li>
 Identify customer&rsquo;s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.
 </li>
 <li>
 Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.
 </li>
 <li>
 Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to acquire new knowledge and develop to keep updated with new technologies and systems.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, computer or telecom
 </li>
 <li>
 0-2 years' experience is a plus
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2084 - Generation Z - Service Operation Center (SOC) Trainee

Intertec Systems

<div>
 
 Skills:
 
 
 sales, Business Development, Cross-Selling, Cybersecurity, IT Sales, Cybersecurity Sales, Solution Selling, Consultative Selling,
 
 
 
 Company Overview
 
 
 
 Intertec Softwares Pvt Ltd is a reputable IT services company headquartered in Dubai, with a strong presence in the Middle East and India. Specializing in digitalization, IT services, smart assets, IoT, and cybersecurity, Intertec serves sectors such as Retail, Banking, Insurance, and Healthcare. With over 200 employees, the company is recognized for its commitment to innovation, customer satisfaction, and operational maturity.
 
 
 
 Job Overview
 
 
 
 The Senior Client Engagement Manager - Cybersecurity Sales at Intertec Softwares Pvt Ltd will lead strategic cybersecurity sales initiatives in Manama on a full-time basis. Responsible for expanding Intertecs footprint across key industry sectors, managing strategic customer relationships, and driving profitable growth for our technology solutions and services portfolio.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Bachelors Degree in IT or Masters in Business Administration/Sales/Marketing
 </li>
 <li>
 10+ years experience in sales, business development, and cybersecurity (Mandatory skill), demonstrating success in closing complex IT deals and driving significant revenue growth.
 </li>
 <li>
 Fully proficient in relevant areas including AMC renewals and New prospects generation, software maintenance renewals &amp; upgrades, Outsourcing &amp; Professional services
 </li>
 <li>
 Familiarity in one or more of the following solutions:
 </li>
 <li>
 Next-generation firewalls (Palo Alto, Fortinet, Cisco)
 </li>
 <li>
 Identity &amp; Access Management (IAM)
 </li>
 <li>
 SIEM/SOC services
 </li>
 <li>
 Endpoint security &amp; Data Loss Prevention
 </li>
 <li>
 Vulnerability assessment &amp; penetration testing
 </li>
 <li>
 TSM/ESM platforms (ServiceNow, Ivanti, ManageEngine, etc.)
 </li>
 <li>
 RPA/automation tools
 </li>
 <li>
 Cloud services (Microsoft Azure, AWS, Oracle Cloud)
 </li>
 <li>
 ERP - Microsoft Dynamics, Asset Management
 </li>
 <li>
 CRM and Customer Experience platforms
 </li>
 <li>
 Low-code/no-code platforms
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 
 Business Development &amp; Sales Growth
 
 
 
 <ul>
 <li>
 Identify, qualify, and secure new business opportunities across public sector, BFSI, healthcare, retail, oil &amp; gas, and enterprise customers. Develop and execute a territory sales strategy aligned with Intertecs growth objectives.
 </li>
 <li>
 Drive end-to-end sales process: lead generation, solutions positioning, proposal development, contract negotiation, and deal closure.
 </li>
 <li>
 Build a robust pipeline and maintain accurate forecasting using CRM tools.
 
 
 </li>
 </ul>
 
 Account Management
 
 
 
 <ul>
 <li>
 Manage and grow relationships with existing customers by understanding their business needs and identifying upsell/cross-sell opportunities.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Solution Positioning
 
 
 
 <ul>
 <li>
 Work closely with technical, pre-sales, delivery, and practice teams to develop tailored solutions that address customer requirements.
 </li>
 <li>
 Collaborate with OEM partners and distributors (e.g., Microsoft, Oracle, Cisco, Palo Alto, ServiceNow, etc.) to position competitive offerings.
 </li>
 <li>
 Provide market insights and customer feedback to internal teams to refine go-to-market strategies.
 
 
 </li>
 </ul>
 
 Tendering &amp; Proposal Management
 
 
 
 <ul>
 <li>
 Lead the response for RFPs/RFQs including solution design coordination, pricing, documentation, and compliance requirements.
 </li>
 <li>
 Engage in commercial and technical negotiations with procurement and decision-making stakeholders.
 
 
 </li>
 </ul>
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Monitor industry trends, competition landscape, and emerging technologies. Identify risk areas and new growth opportunities within the Bahrain market.
 </li>
 </ul>
</div>

Client Engagement Manager - Cybersecurity Sales

Braxtone Group

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

Career Maker

Mid-level Full-Stack Engineer with a focus on recommendation systemsJob OverviewWe are seeking a mid-level Full-Stack Engineer with a focus on recommendation systems to join our team. You will play a key role in designing, developing, and optimizing recommendation algorithms and end-to-end features for our AI-driven coaching platform. Working closely with engineering, product, and machine learning teams, you&rsquo;ll help deliver personalized, scalable, and secure user experiences. This role requires expertise in Node.js, Next.js, React, Python, and familiarity with recommendation systems, LLMs, and security compliance (SOC 2, ISO 27001, ISO 27018).Key ResponsibilitiesRecommendation Systems Development: Build, optimize, and maintain recommendation algorithms using machine learning techniques and LLMs to deliver personalized coaching content and insights.Full-Stack Development: Develop and maintain web and mobile applications using Next.js, React, and Node.js, ensuring responsive, secure, and performant features.Backend &amp; API Development: Design and implement RESTful APIs and backend services using Node.js and Python, focusing on scalability and integration with recommendation systems.Machine Learning Integration: Collaborate with the ML team to integrate and deploy recommendation models into production, ensuring data security and compliance.Security Compliance: Work with compliance teams to implement and audit features to meet SOC 2, ISO 27001, and ISO 27018 standards, ensuring secure data handling in recommendation systems.Collaboration: Partner with product, design, and ML teams to translate requirements into user-centric, compliant solutions.Continuous Improvement: Contribute to platform scalability and performance by auditing and enhancing recommendation system accuracy and responsiveness.QualificationsExperience: 3+ years of full-stack development experience, with hands-on work in recommendation systems or machine learning-driven applications.Tech Stack Expertise:Frontend: Proficiency in Next.js and React for building responsive, secure, and performant user interfaces.Backend: Strong knowledge of Node.js for scalable APIs and microservices, with experience in Python for data handling and ML integration.Recommendation Systems: Familiarity with building or integrating recommendation algorithms, ideally using LLMs or NLP techniques.Compliance Knowledge: Basic understanding of SOC 2, ISO 27001, and ISO 27018 standards, with experience in secure coding practices and data protection.Integration Experience: Experience with Slack and Microsoft Teams integrations, including bot development and webhooks.DevOps and Cloud: Familiarity with CI/CD pipelines, Docker, and cloud platforms (AWS preferred), with an understanding of cloud security best practices.Agile Development: Experience with agile methodologies and tools like Git and Jira in collaborative environments.Key SkillsRecommendation Systems Focus: Ability to build and optimize recommendation algorithms with a focus on user personalization and data-driven insights.Security-First Mindset: Understanding of secure coding practices and compliance requirements for data protection.Problem Solving: Strong analytical skills to address challenges in recommendation system performance and scalability.Effective Communication: Ability to collaborate with cross-functional teams and explain technical concepts to non-technical stakeholders.User-Centric Approach: Commitment to building secure, personalized, and user-friendly experiences.Job Type: Full-timePay: BD1,200.000 - BD1,500.000 per monthApplication Question(s):<ul><li>How many years of experience do you have in full-stack development, with hands-on work in recommendation systems or machine learning-driven applications</li></ul>

Full Stack Engineer

GE Vernova

<div><div><div><h1 class="jobSectionHeader">Job Description</h1>
The On Job Training (Foras) Program is a 6 months program and it is an investment in Bahraini young talents where GE Vernova trains fresh graduates who meet the required criteria to perform traineeship in a GE Vernova business. The traineeship will develop the general skills of the trainee and provide on the job knowledge and technical experience. Positions requiring understanding of a concepts, methods and procedures.
Responsibilities
During the program GE Vernova will provide assignments, projects &amp; tasks that is related to his/her
major where he/ she can develop Leadership Capabilities, communication skills and introduce him/her
to the work environment.
Portfolio Fulfilment Management Team
The Portfolio Fulfilment Management (PFM) team is responsible for maintaining oversight and executing process deliverables such as outage planning, order management and billing for a cluster of Contractual Services Agreements (CSAs). PFMs work closely with respective Customer Portfolio Managers (CPMs) to manage contractual commitments as well as other functions (e.g. finance, IT, parts fulfilment) to drive process excellence through the OTR wing-to-wing process.<div><div><div><div><div><div><div><div><div>
What you&rsquo;ll do:
</div></div></div></div></div></div></div></div></div>List of key/essential job responsibilities include but not limited to:<ul><li>
Understanding Contract Terms &amp;Conditions (T&amp;Cs)</li><li>
Contract Setup/Validation</li><li>
Outages Planning Management</li><li>
Services, Parts &amp; Repairs Demand placement for CSA</li><li>
Initiate Billing for CSA and Extra works</li><li>
Billing Forecast Sign Off</li><li>
Capital Parts Inventory Management</li><li>
Cost reconciliation &amp; bucketization</li><li>
Interface with various internal Fulfilment teams, CPM&rsquo;s &amp; manage transfer of communication</li><li>
Managing ERPs on internal systems (Alpha, PMx, EV, FieldVision, MyFleet and RDM)</li></ul><h2 class="jobSectionHeader">
What you&rsquo;ll bring:</h2><ul><li>
Fresh graduates up to 12 months of experience</li><li>
BS Engineering &ndash;Mechanical, Electrical, Electronics, Instrumentation &amp; Controls, Industrial engineering background preferred. other related backgrounds are encouraged to apply.</li><li>
Eligible for The Foras program by Ministry of Labour and Tamkeen</li><li>
Candidate will not be registered in Gosi for the duration of the program 
<ul><li>Active listener with good communication skills in English.</li><li>Strong Proficiency in Microsoft Office applications.</li><li>Proactive with high level of integrity and committed to process improvement.</li><li>Strives to achieve Project goals and Customer satisfaction.</li><li>A team player with the ability to communicate effectively with cross functional teams.</li></ul></li></ul><h2 class="jobSectionHeader">
What will make you stand out:</h2><ul><li>
Understanding of Power Plant design, operation, and its equipment.</li><li>
Demonstrated leadership potential</li><li>
Record of achievement with a passion to achieve positive business results</li><li>
Curiosity and desire to learn and expand skill set</li><li>
Adaptable and open to change</li><li>
Initiative taker and focused with delivering on time</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div></div></div>

On Job Training (Foras) for PFM CS Team

Explore 404+ Generation z service operation center soc trainee in Manama this December. Find roles across top companies and apply now to boost your career.

404 generation z service operation center soc trainee jobs IN Manama

Generation Z - Service Operation Center (SOC) Trainee

ZAIN2084 - Generation Z - Service Operation Center (SOC) Trainee

Client Engagement Manager - Cybersecurity Sales

Client Engagement Manager - Cybersecurity Sales

CALL CENTER SUPERVISOR ( Bahrain Based)

Full Stack Engineer

On Job Training (Foras) for PFM CS Team