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global patient care pri escalation case monitoring specialist

Roche

<div><p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><p></p><div>
The Position</div><p><b>
Global Patient Care PRI Escalation &amp; Case Monitoring Specialist</b></p><p></p><p><b>
The Opportunity:</b></p><p></p><p>
The Global Patient Care PRI Escalation &amp; Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.</p><p><br>
Within this role, your responsibilities will fall into these main areas:</p><ul><li><p>
Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits</p></li><li><p>
Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle</p></li><li><p>
Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training</p></li><li><p>
Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation</p></li></ul><p></p><p><b>
Who You Are:</b></p><ul><li><p>
Fluent command of English is a must, any other language is a plus</p></li><li><p>
In-depth knowledge of Roche products and systems and demonstrated experience customer care</p></li><li><p>
At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education</p></li><li><p>
An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus</p></li><li><p>
Sound knowledge of the internal quality guidelines (MQMS)</p></li><li><p>
Role model in IT navigation skills, fast learner in new technologies</p></li><li><p>
Engagement with our organization and with the iPDM transformation journey</p></li><li><p>
Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently</p></li><li><p>
Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment</p></li><li><p>
Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes</p></li></ul><p></p><div>
Who we are</div><p>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><p><br>
Let&rsquo;s build a healthier future, together.</p><p></p><p><b>
Roche is an Equal Opportunity Employer.</b></p></div>

Global Patient Care PRI Escalation & Case Monitoring Specialist

Premier Services and Recruitment

<div>
 <p>
  Title : Nephrologist Specialist
 </p>
 <p>
  <br/>
 </p>
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  Location : Riyadh, KSA
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 <p>
  Job Summary
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a qualified and experienced Nephrologist Specialist to join our healthcare team in the Kingdom of Saudi Arabia. The successful candidate will provide comprehensive nephrology care, including diagnosis, treatment, and management of patients with kidney-related conditions, while adhering to the highest standards of medical practice and patient safety .
 </p>
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  <br/>
 </p>
 <p>
  - Provide high-quality nephrology care to patients with acute and chronic kidney diseases- Conduct comprehensive patient consultations, assessments, and physical examinations- Develop and implement personalized treatment plans for patients with kidney disorders- Manage patients with chronic kidney disease, acute kidney injury, hypertension, and other renal conditions- Oversee dialysis programs including hemodialysis, home hemodialysis and peritoneal dialysis- Perform diagnostic procedures and interpret laboratory results including GFR and serum creatinine- Provide consultation services to other departments and healthcare professionals- Participate in kidney transplantation programs and posttransplant care
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Supervise and mentor medical residents, fellows, and junior staT- Participate in multidisciplinary team meetings and case discussions- Maintain accurate and comprehensive patient medical records- Participate in on-call duties and emergency response as required- Engage in continuous medical education(CME) and professional development- Contribute to quality improvement initiatives and clinical research- Adhere to hospital policies, procedures, and ethical standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualification &amp; Experience
 </p>
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  Educational Requirements
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  Medical Degree: Doctor of Medicine (MD) or equivalent from a recognized medical institution
 </p>
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  <br/>
 </p>
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  Specialization: Completion of accredited nephrology training/residency program Minimum 2-4 years post-specialization experience in nephrology
 </p>
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 </p>
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  SCFHS Registration: Must obtain classification and registration with Saudi Commission for Health Specialties
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  <br/>
 </p>
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  Language Requirements
 </p>
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  <br/>
 </p>
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  English: Excellent proficiency in spoken and written English Arabic: Knowledge of Arabic is beneficial but not mandatory
 </p>
</div>


Nephrologist Specialist -KSA

Astellas Pharmaceuticals

Algemene informatie
<br><br>
Vacatureadvertentie
<br><br>
Product Specialist, Egypt
<br><br>
Locatie
<br><br>
Egypte
<br><br>
Functie/Business Area
<br><br>
Sales & Account Development
<br><br>
Werkcategorie
<br><br>
Arbeidsovereenkomst voor onbepaalde tijd
<br><br>
Functiebeschrijving
<br><br>
Product Specialist, Egypt
<br><b>About Astellas :</b> At Astellas we are a progressive health partner, delivering value and outcomes where needed.
<br>We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
<br>We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
<br>Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
<br>We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies.
<br>We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
<br>Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
<br><br>
<b>The Opportunity:</b><br>
As the Product Specialist you will be reporting directly to the Sales Lead and be responsible for regional sales achievement across Cairo whilst managing the Oncology portfolio. The position will be based out of Cairo.
<br><br>
<b>Key Activities:</b><br>
Conduct pharmaceutical sales for the company and meet the sales targets
<br>Increase brand awareness and build a relationship with prospective and existing customers.
<br>Ensure that proper advertising and marketing are done through the medical product sales.
<br>Meet pharmaceutical sales targets, negotiate contracts, review pharmaceutical sales job performance, and draft reports on the same.
<br>Manage customer interactions in line with regional planning to ensure high impact sales calls.
<br>Maintain superior product and disease knowledge.
<br>Collaborate with cross functional teams when required.
<br>Conduct all activities in an ethical and compliant manner.
<br><br>
<b>Essential Knowledge & Experience:</b><br>
Proven experience within pharmaceutical sales having worked with a global pharmaceutical organization in Egypt.
<br>Good written & verbal communication skills.
<br>Experience with CRM & Veeva systems.
<br>Strong negotiation and organization skills.
<br>Collaborative & Proactive in nature.
<br><br>
<b>Preferred Experience:</b><br>
Knowledge and experience in Oncology would be highly desirable.
<br>Product launch experience is highly preferred.
<br>Ability to work independently.
<br><br>
<b>Education:</b><br>
Minimum Bachelors degree or equivalent.
<br><br>
<b>Additional information:</b><br>
This is a permanent, full time position.
<br>Candidates should be based in Cairo, Egypt.
<br>This position is field based in Cairo, Egypt with frequent travel up to 70% across the region.
<br>Flexibility may be required in line with business need.
<br>What We Offer
<br><br>
A challenging and diversified job in an international setting.
<br>Opportunity and support for continuous development.
<br>Inspiring work climate.
<br>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
<br><br>
#LI-Cairo #LI-Hybrid #LI-ND1

Product Specialist, Egypt

Sarmad

<div><p>We are seeking a dedicated and skilled Technical Support / Application Support Specialist to join our team. The role is responsible for handling technical support tickets from customers, ensuring timely resolution or escalation, monitoring system availability, and managing incidents in alignment with organizational service-level objectives. The ideal candidate should have strong problem-solving skills, application development and troubleshooting experience, and the ability to collaborate effectively with internal teams to ensure smooth operations.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li><b>Ticket Management</b>
</li><li><ul><li>Receive, analyze, and respond to technical support tickets raised by customers.
</li><li>Provide first-level troubleshooting, solutions, or guidance to resolve issues.
</li><li>Accurately categorize, prioritize, and document tickets in the support system.
</li><li>Escalate unresolved or complex issues to the appropriate technical or development teams.
</li></ul></li><li><b>Incident Management</b>
</li><li><ul><li>Act as the first point of contact during system incidents or outages.
</li><li>Coordinate incident response, including initial triage, escalation, and communication with stakeholders.
</li><li>Ensure incident resolution within agreed SLAs and document root cause and resolution steps.
</li></ul></li><li><b>System Monitoring</b>
</li><li><ul><li>Monitor the health and availability of applications and systems using monitoring tools such as New Relic, Grafana, or similar.
</li><li>Proactively identify performance issues, errors, or potential outages.
</li><li>Respond to system alerts and initiate corrective actions or escalate as needed.
</li></ul></li><li><b>Application Troubleshooting &amp; Support</b>
</li><li><ul><li>Utilize knowledge of application development and debugging to resolve technical issues.
</li><li>Collaborate with developers to analyze logs, code, and APIs to identify and address root causes.
</li><li>Support integration-related issues and provide recommendations for fixes or improvements.
</li></ul></li><li><b>Collaboration &amp; Communication</b>
</li><li><ul><li>Work closely with internal teams (infrastructure, development, QA, DevOps, etc.) to resolve escalated issues.
</li><li>Communicate updates to customers and stakeholders in a clear and timely manner.
</li><li>Provide feedback and insights to teams for continuous improvement of applications and services.
</li></ul></li><li><b>Documentation &amp; Reporting</b>
</li><li><ul><li>Maintain accurate and up-to-date records of incidents, tickets, and resolutions.
</li><li>Contribute to knowledge base articles, troubleshooting guides, and FAQs.
</li><li>Prepare periodic reports on ticket trends, recurring issues, and system performance.</li>
<li>Build RCA (Root Cause Analysis) for upcoming incidents.</li>
</ul></li></ul><p><b>Requirements</b></p><p></p><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
</li><li>1&ndash;3 years of experience in technical support, <b>application support, or application development</b> roles.
</li><li>Knowledge of the software deployment cycle, microservices, and API testing scenarios.</li>
<li>Knowledge of DB queries and troubleshooting.</li>
<li>Familiar with various programming languages (Java, NodeJS, Flutter, React....etc).</li>
<li>Hands-on experience with application troubleshooting (logs, debugging, APIs, integrations, database queries).
</li><li>Familiarity with system and application monitoring tools (<b>New Relic</b>, Grafana, Prometheus, etc.).
</li><li>Strong knowledge of ITIL principles (Incident, Problem, and Change Management).
</li><li>Familiarity with ticketing systems (e.g., Jira Service Desk, ServiceNow, Zendesk, etc.).
</li><li>Familiar with the FinTech industry.</li>
<li>Excellent troubleshooting, analytical, and problem-solving skills.
</li><li>Strong communication and customer service skills.
</li><li>Ability to work under pressure and handle multiple tasks simultaneously.
</li><li>Willingness to participate in on-call rotations for incident handling (if applicable).</li>
</ul><p><b>Benefits</b></p><ul>
<li>Hybrid work model</li>
<li>Healthy working environment</li>
<li>Medical Insurance</li>
<li>Social Insurance</li></ul></div>

Technical Support / Application Support Specialist

COA Holding Company

<div>
 <strong>
  Job Title:
 </strong>
 Nurse
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 : New Cairo
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a dedicated and compassionate Nurse to join our healthcare team. The Nurse will provide patient care, support doctors, and ensure clinical procedures are carried out effectively while maintaining high standards of safety and professionalism.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide direct patient care, including monitoring vital signs, administering medications, and assisting with medical procedures.
  </li>
  <li>
   Support doctors during consultations, examinations, and treatments.
  </li>
  <li>
   Maintain accurate and up-to-date patient records.
  </li>
  <li>
   Educate patients and families on health management, treatment plans, and preventive care.
  </li>
  <li>
   Ensure compliance with infection control and safety protocols.
  </li>
  <li>
   Prepare and maintain treatment rooms, equipment, and supplies.
  </li>
  <li>
   Handle patient inquiries and provide guidance with empathy and professionalism.
  </li>
  <li>
   Assist in emergencies and follow established medical protocols.
  </li>
  <li>
   Collaborate with other healthcare staff to ensure holistic and efficient patient care.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or diploma in Nursing.
  </li>
  <li>
   Valid nursing license/registration (as per local regulations).
  </li>
  <li>
   Previous experience in a clinic or hospital setting is preferred but not mandatory.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Ability to multitask and remain calm under pressure.
  </li>
  <li>
   Professional, caring, and patient-focused attitude.
  </li>
  <li>
   Basic computer skills (Microsoft Office, clinic management systems).
  </li>
 </ul>
</div>


Nurse

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>We are seeking a Cybersecurity GRC Specialist to support our cybersecurity governance, risk, and compliance activities with strong technical expertise. The role will also oversee managed cybersecurity service providers such as Managed SOC and Managed Email Security.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Support the development and implementation of cybersecurity policies, standards, and compliance frameworks (ISO 27001, NIST).</li>
<li>Conduct cybersecurity risk assessments and internal control reviews.</li>
<li>Oversee and manage cybersecurity service providers (managed SOC, managed email security).</li>
<li>Monitor vendor performance and validate service levels (SLAs/KPIs).</li>
<li>Coordinate cybersecurity audits and support audit readiness.</li>
<li>Follow up on incident response and threat monitoring activities handled by service providers.</li>
<li>Assist in security awareness and compliance training initiatives.</li>
<li>Occasional interaction with regional cybersecurity teams and vendors is required.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Bachelor&rsquo;s degree in computer science, cybersecurity, information technology, or a related field.</li>
<li>Minimum of <b>3 to 6 years</b> of experience in cybersecurity GRC roles with technical exposure.</li>
<li>Good understanding of security operations, incident response, and email security technologies.</li>
<li>Vendor management skills (monitoring, reporting, issue escalation).</li>
<li>Strong communication skills in English (Arabic is a plus).</li>
<li>Good analytical thinking and problem-solving skills.</li>
<li>Experience working in a cybersecurity role within Egypt or the Middle East region is a plus.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4>
<p></p><div><ul><li>Strong understanding of cybersecurity frameworks such as ISO 27001 and NIST CSF.
</li><li>Experience managing or working closely with cybersecurity managed services providers.
</li><li>Experience with SIEM, email security, and vulnerability management tools is preferred.
</li></ul>-Certifications:- At least two of the following certifications are required:- ISO 27001 Lead Implementer or Auditor- CISA (Certified Information Systems Auditor)- CISM (Certified Information Security Manager)- CISSP (Certified Information Systems Security Professional)</div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Cairo, Egypt</div>
</div><div><div>Company Industry</div>
<div>Integration</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Engineering</div>
</div><div><div>Job Division</div>
<div>GRC</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 3</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div>

Technology Risk & Cybersecurity GRC

Yalent

About AllCare.ai
<br>AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.
<br>Our Concierge Team consists of three specialized functions — Facility Concierge, Pharmacy Concierge, and Clinical Concierge — working together to eliminate care silos, streamline communication, and deliver safe, timely, and compassionate support to Assisted Living Facilities (ALFs) across the U.S.
<br>We strongly encourage pharmacists and medical or nursing degree holders to apply and become part of a care model that connects providers, prescriptions, and patient updates in one unified platform.
<br><br>
Role Overview
<br>We are seeking motivated healthcare professionals with strong communication and organizational skills to join our AllCare Facility Concierge Team.
<br>As a Facility Concierge Specialist, you will serve as the operational bridge between assisted living facilities, physicians, and pharmacies. You’ll manage patient onboarding, perform medication reconciliation, coordinate dispatch and deliveries, and maintain precise clinical documentation to ensure residents receive exceptional care.
<br>If you have experience in care coordination, patient onboarding, medication reconciliation, or healthcare dispatch operations, we encourage you to apply.
<br><br>
What You'll do
<br><ul>
<li>Facilitate patient onboarding and enrollment in EMR systems.</li>
<li>Collect, reconcile, and validate medication histories and documentation from facilities and prescribers.</li>
<li>Perform medication reconciliation during admission, monthly cycles, condition changes, and discharge or transfer.</li>
<li>Review census updates, prepare cycle fill lists, and ensure MAR/eMAR accuracy across all patient records.</li>
<li>Monitor incoming orders, verify patient and facility details, assign deliveries, and track completion status.</li>
<li>Act as the primary point of contact for facilities, providers, and pharmacies to resolve discrepancies and handle urgent requests.</li>
<li>Maintain HIPAA-compliant documentation and uphold strict accuracy and quality standards.</li>
</ul>
<b>Requirements:</b><br>
Qualifications
<br><ul>
<li>Degree or certification in pharmacy, nursing, or another medical field.</li>
<li>2+ years of experience in healthcare coordination, pharmacy operations, or clinical support.</li>
<li>Excellent English communication skills, both written and verbal.</li>
<li>Strong attention to detail and accuracy in handling medical records.</li>
<li>High energy and comfort working in a fast-paced, dynamic environment.</li>
<li>Experience collaborating with U.S. healthcare providers, pharmacies, or ALFs (preferred).</li>
<li>Familiarity with EMR/EHR systems, MAR/eMAR platforms, or pharmacy management systems (e.g., PioneerRx) (preferred).</li>
<li>Understanding of HIPAA compliance standards (preferred).</li>
</ul>
<b>Benefits:</b><br>
What We Offer
<br><ul>
<li>Compensation: $600 USD/month base + up to $400 USD/month performance bonus (total potential up to $1,000 USD/month)</li>
<li>Health insurance</li>
<li>Social insurance</li>
<li>Paid Time Off (PTO)</li>
</ul>
Schedule
<br><ul>
<li>Location: Cairo-based, remote</li>
<li>Hours: Monday–Friday, aligned with U.S. operations (specific shift set during hiring)</li>
</ul>


Facility Concierge Specialist (Medical)

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