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global people operations specialist

Unilever

<div>About Unilever 
 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
Job Purpose 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. 
 
Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader, then this role is just for you! 
What Will Your Main Responsibilities Be 
As a Global People Operations Specialist, your role involves acting as the Single Point of Contact (SPOC) for Global HR Business Partners (HRBPs), ensuring seamless coordination and execution of HR operations across regions. This role is pivotal in managing and dispatching cases related to data quality and organizational restructuring, while maintaining strong alignment with regional hubs and global standards.<div>
Here are the key responsibilities: 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure no breach tickets</li><li>Follow up on suspended tickets</li><li>Ensure high CSAT</li><li>Resolve tickets with proper quality standards</li><li>manage incident escalations</li><li>Ensure IT support tickets</li></ul> 

Employee Records Management: 
<ul><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests</li></ul> 

Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with finance and HR teams to ensure alignment.</li></ul> 

Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li></ul> 

Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Foster positive relationships and effective communication.</li></ul> 

Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul> 

Accuracy and Compliance Audits: 
<ul><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul> 
In summary, your role as a Global People Operation Specialist is pivotal in ensuring smooth HR operations, supporting Global HRBP, and maintaining accurate records across systems. 
 
WHAT YOU NEED TO SUCCEED 
Experiences &amp; Qualifications: 
<ul><li>Bachelor&rsquo;s degree in human resources or related Business degree from an accredited university or college</li><li>English Fluency</li><li>Ability to adapt to changing markets</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tools, and tech savvy</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>. Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity</li><li>. Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus</li></ul> 

Skills: 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Excellent Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical Skills Leadership</li><li>You are energized by delivering fantastic results.</li></ul> 
You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. 
 
<ul><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
<ul><li>Critical SOL (Standards of Leadership) Behaviors</li></ul>
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions. 
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. 
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. 
o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. 
o AGILITY: Explores the world around them, continually learning and developing their skills. 
 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Global People Operations Specialist

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you! 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:<div> 
As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s journey within the organization. Here are the key responsibilities: 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure meeting SLA target</li><li>Follow up on suspended tickets</li><li>Meeting C-SAT targets</li><li>Resolve tickets with proper quality standards</li><li>Manage incident escalations</li><li>Ensure IT support tickets</li></ul>
Employee Records Management: 
<ul><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments</li><li>Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests</li></ul>
Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with HR teams to ensure alignment.</li></ul>
Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li></ul>
Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Notify relevant stakeholders with each month&rsquo;s moves &amp; changes</li><li>Foster positive relationships and effective communication.</li></ul>
Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul>
Document Handling and Compliance: 
<ul><li>Manage the JML process, including creating contracts, promotions, and salary increase letters.</li><li>Securely handle documentation and comply with data security (GDPR) requirements.</li><li>Validate visa and Right to Work (RTW) documents during global employee moves.</li></ul>
Accuracy and Compliance Audits: 
<ul><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul>
Vendor Management: 
<ul><li>Create Purchase Orders for 3rd party services &amp; accept triggers for receiving goods and services.</li></ul>
Benefits Administration: 
<ul><li>Ensure accurate and timely transaction processing across various local platforms</li></ul>
In summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.</div> 
WHAT YOU NEED TO SUCCEED 
Experiences &amp; Qualifications<div><ul><li> 
Bachelor&rsquo;s degree in human resources or related Business degree from an accredited university or college</li><li>English Fluency</li><li>Very good Microsoft Office skills</li><li>Ability to adapt to changing markets</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tool</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity</li><li>Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus</li></ul>
Skills 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical Skills</li></ul>
Leadership 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul></div>
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

People Operations Specialist - UK&I

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
Role Purpose</h2>
</div><div>
The role of the Risk Operation Specialist is to monitor &amp; control the risk of the framework for mobile money/financial services, this includes investigating, analysing and reacting to all type of risks that may face the cash product.
Main responsibility is supporting the growth of VF financial services through protecting VF-EG and its customers against all kind of risks including money laundering, fraud ,data security, and regulatory compliance.</div></div><div><div><h2 class="jobSectionHeader">
Role Profile</h2>
</div><div>
. Risk Assessment and Analysis:<ul><li>
Identifying potential, operational risks associated with mobile wallet transactions</li><li>
Analysing transaction data to detect fraudulent, money laundering activities or unusual patterns.</li></ul>
Regulatory Compliance:<ul><li>
Ensuring the mobile wallet business complies with financial regulations such as NTRA, CBE &amp; other security agencies requirements.</li><li>
Keeping up to date with evolving financial laws and data protection regulations in various regions and ensuring the company's compliance with them.</li></ul>
Collaboration with Internal Teams:<ul><li>
Working closely with the legal, VF-AML, Anti-fraud, Cash team (CC), IT teams to identify and manage risks during the development and deployment of new features.</li><li>
Handling all the needed operation roles with internal team for example AML, Fraud, CC, internal cash operation team.</li><li>
Handling the needed external requests from partner bank related to operation requests for AML, Fraud, customer care &hellip;etc</li><li>
Handling the NTRA &amp; other complaints that we receive from the cash CC team related to AML controls applied &amp; wallet limited profile applied</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Competencies &amp; Qualifications</h2>
</div><div><ul><li>Requires a bachelor&rsquo;s degree in business, Accounting, or Data analytics.</li><li>
Experience in the financial services or Mobile Money is preferred.</li><li>
Excellent analytical &amp; Communication skills.</li><li>
Good organizational skills and attention to detail is required.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

FS-Risk Operation specialist

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a creative and detail-oriented Junior Graphic Designer to join our marketing team. The ideal candidate will support the development of visually compelling materials across digital and print platforms, ensuring brand consistency and high-quality design execution. This is an excellent opportunity for a motivated designer to grow in a fast-paced, professional environment.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Assist in creating visual content for social media, websites, presentations, advertisements, brochures, and event materials.
 </li>
 <li>
 Support the execution of brand campaigns and ensure consistency across all visuals.
 </li>
 <li>
 Adapt master creative concepts into various formats and sizes.
 </li>
 <li>
 Edit and retouch images, source stock photos, and prepare final artwork for production.
 </li>
 <li>
 Collaborate with the marketing team, copywriters, and external agencies when needed.
 </li>
 <li>
 Keep up to date with design trends, tools, and best practices.
 </li>
 <li>
 Organize and manage creative assets and design files.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Graphic Design, Visual Communication, or a related field.
 </li>
 <li>
 0&ndash;2 years of professional experience in graphic design.
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign; After Effects is a plus).
 </li>
 <li>
 Strong sense of layout, typography, color, and attention to detail.
 </li>
 <li>
 Portfolio demonstrating creativity and technical skill.
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines.
 </li>
 <li>
 Basic understanding of printing processes and digital formats.
 </li>
 <li>
 Familiarity with motion graphics or simple animation is a plus.
 </li>
 <li>
 Knowledge of Canva, Figma, or other collaborative design tools.
 </li>
 <li>
 Interest in real estate, architecture, or corporate branding is a bonus.
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Junior Graphic Designer

Sahl

<div>job Overview
At Sahl, we build products people rely on daily for essential financial tasks. Our foundation is trust, and that trust depends on strong, well-designed governance. We&rsquo;re looking for a GRC Specialist/Manager who can build practical frameworks, streamline compliance, and empower teams to move faster with confidence. This role is all about enabling the business, not slowing it down. 
Responsibilities<ul><li>
Develop, update, and maintain internal policies, security standards, and governance frameworks, ensuring they are practical, lightweight, and aligned with engineering, product, and operational workflows.</li><li>
Own and manage the compliance roadmap (ISO 27001, PCI-DSS, GDPR, and local regulations) and coordinate with cross-functional teams to prepare for internal and external audits, ensuring smooth execution.</li><li>
Conduct end-to-end risk assessments across technology, product, business operations, and vendor relationships, assigning clear risk owners, defining mitigation strategies, and tracking progress.</li><li>
Oversee incident response processes and ensure proper governance around security events, supporting teams in improving process maturity without adding unnecessary operational friction.</li><li>
Drive security and compliance awareness across the company, transforming requirements into intuitive practices and adoptable habits rather than rigid checklists.</li><li>
Qualifications:</li></ul><ul><li>
Experience in GRC, preferably within fintech, financial services, or other highly regulated industries.</li><li>
Strong understanding of security frameworks, compliance standards, and risk management methodologies.</li><li>
Ability to translate complex compliance requirements into simple, actionable guidance.</li><li>
Excellent communication and stakeholder-management skills across technical and non-technical teams.</li><li>
Calm, structured mentality when navigating ambiguity, pressure, or urgent issues.</li><li>
An enablement-first mindset focused on helping teams move faster with predictable controls.</li></ul></div>

GRC Specialist / Manager

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Job Purpose: 
ERP Success Specialist ensures that clients achieve maximum value from mazeed&rsquo;s financial management platform by leading seamless onboarding, data migration, and ongoing success management. This role bridges financial expertise with technology, enabling clients to optimize their financial operations, drive adoption, and achieve measurable outcomes through proactive support and cross-functional collaboration with internal teams while also attending pre-sales activities. 
Client Onboarding &amp; Data Migration (20%)<ul><li>
Lead and manage client onboarding, ensuring smooth setup, accurate configuration, and successful data migration of client accounts.</li></ul>
Financial Analysis &amp; Advisory (10%)<ul><li>
Utilize financial expertise to understand each client&rsquo;s Business and financial model , goals, and challenges, providing tailored insights and recommendation</li></ul>
Client Success &amp; Partnership (10%)<ul><li>
Serve as a financial advisor and success partner, guiding clients on best practices to ensure long-term satisfaction and retention.</li></ul>
Implementation &amp; Process Optimization (10%)<ul><li>
Translate financial data and client workflows into actionable implementation plans that align with business objectives.</li></ul>
Cross-Functional Collaboration (10%)<ul><li>
Collaborate closely with commercial, Product, Operations, and Support departments to ensure seamless execution and alignment on client needs.</li></ul>
Performance Monitoring &amp; Retention (10%)<ul><li>
Monitor account performance, adoption, and financial outcomes to drive retention, engagement, and satisfaction.</li></ul>
Risk Identification &amp; Problem Solving (10%)<ul><li>
Identify risks or areas for improvement and proactively offer effective, data-driven solutions.</li></ul>
Support &amp; Issue Resolution (10%)<ul><li>
Manage and follow up on client support tickets, ensuring first call/chat resolution and clear communication between clients and internal departments.</li></ul>
Presales Support (10%)<ul><li>
Attend sales demos as the ERP subject matter expert to support the commercial team.</li><li>
Analyze client business needs in real time during demos and translate them into ERP use cases.</li><li>
Handle customer functional and technical questions live during sales meetings and demos.</li><li>
Assess and validate customer customization requests and advise on feasibility, effort, and product fit.</li><li>
Support solution positioning by mapping customer requirements to Mazeed ERP modules and features.</li><li>
Document presales findings and requirements to ensure smooth handover to onboarding and implementation teams.</li></ul> 

Qualifications 
<ul><li>
1-3 years of experience in a customer facing role, capitalising on ERP experience</li><li>
ERP experience</li><li>
Finance or Accounting background</li><li>
This is an international client interfacing role, advanced English communication skills (C1) is a must</li><li>
Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics).</li><li>
Understanding of financial reporting, data analysis, and ERP workflows.</li><li>
Proficient in Excel or knowledge of data visualization tools (Power BI, Tableau) is a plus.</li><li>
Basic understanding of data migration processes and ERP configuration steps.</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

ERP Success Specialist

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