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ground operations team member

Ninja 🥷🏽 نينجا

<div>
 <strong>
  Join Our Team as a Ground Operations Team Member!
  <br/>
  <br/>
 </strong>
 Are you passionate about fieldwork and ensuring smooth daily operations? We're looking for a
 <strong>
  Ground Operations Team Member
 </strong>
 to join our dynamic team!
 <br/>
 <br/>
 In this role, you'll be out in the field, visiting branches, checking in on captains, and making sure all operational standards are being met. You'll play a key part in keeping everything running efficiently and ensuring top-quality performance across all locations
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 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Visited Stores &amp; Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
  </li>
  <li>
   Captains Training &amp; Ensure that newly onboarded captains are effectively trained in accordance with Ninja's operational standards
  </li>
  <li>
   Captain Room Audit &amp; Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards
  </li>
  <li>
   Captain Performance and overall issues &amp; Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency
  </li>
  <li>
   Ground Trips with captain &amp; Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party
  </li>
  <li>
   Captains Overall Issues &amp; Reporting all captains issues
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Diploma or certification in logistics, supply chain, or related field (preferred)
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  <li>
   Basic understanding of logistics and ground handling operations
  </li>
  <li>
   Basic computer literacy and experience with Microsoft Office or logistics software
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   Strong communication and problem-solving skills
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   Ability to work in a fast-paced environment and adapt to changing priorities
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   Experience in coordinating with drivers/captains and ensuring compliance with SOPs
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  <li>
   Knowledge of safety and security protocols in a logistics or aviation environment
  </li>
 </ul>
</div>


Ground Operations Team Member

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Are you seeking an opportunity to play a central role in developing world-class training programs and operational standards?</p><p></p><p><br>
You will be responsible for developing, implementing, and overseeing comprehensive training programs and standards for ground operations within our organisation.</p><p></p><p><br>
Your mandate will be to ensure ground operations staff are well-trained, adhere to industry standards, and contribute to the overall safety, efficiency, and effectiveness of ground operations activities.</p><p></p><p><br>
Key to your success in this role is the oversight of the development, implementation, and continuous enhancement of training programs, ensuring scalability, consistency, and high-impact delivery for both in-house and third-party airport operations personnel.</p><p></p><p><br>
Critically, you will collaborate at a senior level with Safety, Compliance, Airport Operations, and Commercial teams to embed training and standards into broader organisational initiatives, such as service excellence and operational resilience.</p><p><br>
</p><p>Further, you will govern and drive the effective use of the Learning Management System (LMS) as a central platform for training deployment, compliance tracking, certification management, and performance analysis.</p><p></p><p><br>
Importantly, you will own and manage the performance management process for ground operations, utilizing balanced scorecards with key metrics such as NPS, OTP, mishandled baggage, and ancillary revenue to drive accountability and improvement.</p><p><br>
</p><p><i>Here's your unique opportunity to shape training standards for our innovative and digitally native airline.</i></p>
About You:
<p>
Degree qualified, you will demonstrate a minimum of 8 years in aviation ground operations including at least 5 years of training experience.</p><p></p><p><br>
You will demonstrate a proven track record in designing, implementing, and managing training plans in alignment with departmental values, goals, and policies for ground operations personnel across the eco system.</p><p></p><p><br>
Success in this role demands a thorough understanding of aviation regulations with reference to IATA, IOSA &amp; ISAGO standards.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you have Trainer the Trainer certification.</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Lead Ground Operations Training and Standards

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Do you have a deep understanding of load control operations, weight and balance, and aircraft database configuration? Are you looking to join our digitally native airline as we redefine the future of aviation?</p><p></p><p><br>
This critical role will be responsible for managing the planning, execution, and oversight of all Departure Control Systems (DCS) &amp; Centralized Load Control (CLC) processes, system automation initiatives and training programs across the network.</p><p></p><p><br>
Your day-to-day responsibilities will include overseeing daily CLC activities, ensuring safe and accurate weight and balance calculations for all flights. Further, you will oversee centralized operations, manage remote teams, and ensure global standardization.</p><p></p><p><br>
You will be the critical guardian of operational excellence, ensuring that our DCS, weight and balance operations, load planning systems, and automated tools not only function efficiently and safely but also set new industry benchmarks for precision and reliability.</p><p></p><p><br>
Importantly, yours is a role which will lead initiatives to enhance system capabilities, streamline processes, and develop training frameworks to upskill check in process and load control personnel and ground handling partners.</p><p><br>
</p><p><i>If you love the adrenaline of airport operations, the satisfaction of a well-executed load plan, and the challenge of optimizing systems that keep fleets moving on time, this role is your calling.</i></p>
About You:
<p>
Degree qualified, you will demonstrate a minimum of 10 years in ground operations with expertise in DCS, airline weight and balance. Your experience must include at least 5 years of supervision or managerial responsibility.</p><p></p><p><br>
Sound knowledge of regulatory frameworks including GACA, ICAO Annex 6, IATA Ground Operations Manual, and IOSA/ISAGO standards are essential. Further, you must demonstrate a know-how of AHM 560/565 and qualifications from OEM for weight and balance engineering.</p><p><br>
</p><p>We&rsquo;d love to hear from you even more if you have advanced certification in weight and balance, load control, or ground operations (e.g., IATA or OEM certification).</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Manager Departure Control System and Centralized Load Control

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Would you like to be the driving force behind system readiness, regulatory compliance, and operational efficiency across our airport network?</p><p></p><p><br>
Embedded within the Ground Operations function, this important role plays a key function in delivering and coordinating system-related training programs.</p><p><br>
</p><p>You will also support system readiness, compliance, and the overall efficiency of airport operations through training delivery, testing, and performance monitoring.</p><p></p><p><br>
Your days will be busy developing and delivering engaging training on critical operational systems including Departure Control Systems (DCS), Flyr, Baggage Handling Systems, and Load Control platforms, ensuring our ground handling teams operate at peak performance.</p><p></p><p><br>
Importantly, you will also lead the planning, documentation, and execution of system testing and validation activities, guaranteeing our technology infrastructure supports flawless airport operations aligned with IATA, IOSA, and ISAGO standards.</p><p></p><p><i><br>
If you&rsquo;re passionate about technology, operations, and delivering seamless travel experiences, this is your opportunity to make an impact at our exciting new airline.
</i></p>About You:
<p>
Degree qualified, you will demonstrate a minimum of 5 years experience in airport ground operations, with at least 3 years in system or technical role.</p><p></p><p><br>
You will naturally possess experience conducting or supporting system training and validation during go-live or system migrations.</p><p></p><p><br>
Experience in DCS (Departure Control Systems) and related platforms are mandatory.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you have certifications in DCS / Reservation / Load Control / WorldTracer or airline system platforms.</p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Senior Officer System Support Services

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Duty Supervisor - Riyadh
</div></div><div><div>Ref #
</div><div>250000MK
</div></div><div><div>Location
</div><div>Kingdom Of Saudi Arabia - Riyadh
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 25-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Riyadh, Kingdom of Saudi Arabia as Airport Services Duty Supervisor.</p><p>
Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.</p><p>
Key accountabilities include:</p><ul><li>
Act as station coordinator in liaison with the ground handling agent and QR.</li><li>
Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.</li><li>
Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.</li><li>
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.</li><li>
Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.</li><li>
Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.</li><li>
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.</li><li>
Primary contact for all agents who may need assistance with questions, problems or discrepancies.</li><li>
Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations to ensure safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.</li></ul><p>
Be part of an extraordinary story</p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>The successful candidate will have the following qualifications and skills:</p><ul><li>
Relevant College or University qualification.</li><li>
Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.</li><li>
Excellent communication skills with fluency in English language.</li><li>
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.</li><li>
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.</li><li>
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.</li><li>
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.</li><li>
High level of computer literacy.</li><li>
Excellent customer focus and service delivery.</li></ul><p>
About Qatar Airways Group:</p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000MK</div></div></div></div></div></div></div></div>

Airport Services Duty Supervisor - Riyadh

TMC Middle East

<div>
 <p>
  Business Continuity &amp; Resilience Manager &ndash; Saudi Arabia
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an experienced Business Continuity &amp; Resilience Manager for one of our clients in Saudi Arabia to build and lead the organization&rsquo;s Business Continuity Management (BCM) and Disaster Recovery (DR) framework in alignment with SAMA, CMA, and ISO 22301 standards. The ideal candidate will design governance structures, develop BCM policies and procedures, run BIA and DR programs, and lead crisis response activities across the business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <p>
  Build and implement the complete BCM framework and Business Continuity Blueprint.
 </p>
 <p>
  Develop BCM/DR documents including BCM Policy, Crisis Management Procedures, BIA, DR Plan, Recovery Strategies, and Testing Plans.
 </p>
 <p>
  Lead operational continuity activities and maintain RTO/RPO standards.
 </p>
 <p>
  Conduct DR drills, failover tests, and crisis simulations.
 </p>
 <p>
  Act as a core member of the Crisis Management Team during incidents.
 </p>
 <p>
  Ensure compliance with SAMA, CMA, and ISO 22301 requirements.
 </p>
 <p>
  Collaborate with IT, Risk, and Audit on continuity and recovery initiatives.
 </p>
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  Build and mentor a BCM/DR team and run awareness programs across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <p>
  <br/>
 </p>
 <p>
  5&ndash;10 years of hands-on BCM/DR experience.
 </p>
 <p>
  Proven ability to build BCM frameworks and documentation from the ground up.
 </p>
 <p>
  Strong expertise in ISO 22301, crisis management, and IT disaster recovery.
 </p>
 <p>
  Experience leading BIAs, DR drills, and continuity testing.
 </p>
 <p>
  Excellent communication, leadership, and stakeholder management skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Preferred Qualifications
 </p>
 <p>
  CBCP, ISO 22301 Lead Implementer/Auditor, or similar certifications.
 </p>
 <p>
  Experience in financial services, fintech, or technology-driven environments.
 </p>
</div>


Business Continuity & Resilience Manager

Explore 3816+ Ground operations team member in Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

3816 ground operations team member jobs IN Saudi Arabia

Ground Operations Team Member

Ground Operations Team Member

Lead Ground Operations Training and Standards

Manager Departure Control System and Centralized Load Control

Senior Officer System Support Services

Airport Services Duty Supervisor - Riyadh

Business Continuity & Resilience Manager