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director of business development

head of operations

Converge

<div>
 
 
 Head of Operations | Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 What This Role Is About
 
 
 
 Our client, operating within the F&amp;B sector, is looking for a Head of Operations, based in Riyadh, to lead and oversee the full operational performance of the business.
 
 
 
 
 
 This role will be responsible for managing operations across multiple outlets, ensuring service excellence, operational efficiency, and strong financial performance.
 
 
 
 
 
 You will work closely with senior leadership to drive operational improvements, maintain brand standards, and support the continued growth of the business.
 
 
 
 
 
 You will also play a key role in overseeing P&amp;L performance, ensuring operational consistency, and delivering exceptional guest experiences across premium dining concepts.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 
 
 
 <ul>
 <li>
 Proven end-to-end operational leadership experience within the F&amp;B industry.
 </li>
 <li>
 Strong background in managing high-end and premium dining concepts.
 </li>
 <li>
 Demonstrated experience with full P&amp;L ownership and financial performance management.
 </li>
 <li>
 Strong capability to lead multi-unit operations and large teams.
 </li>
 <li>
 Experience ensuring operational excellence, service quality, and brand standards.
 </li>
 <li>
 Strong leadership, execution, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 This is an opportunity to take on a strategic leadership role and drive operational excellence within a growing premium F&amp;B business in Riyadh.
 
</div>

Head of Operations

AstroLabs

<div>
 
 
 Who we Are - AstroLabs, the Gulf&rsquo;s leading Business Expansion Platform
 
 
 
 AstroLabs is the Gulf&rsquo;s leading business expansion platform. We specialize in helping high-growth companies enter the Saudi and UAE markets, offering end-to-end services including business setup, licensing, HR &amp; PRO support, coworking spaces, and recruitment. We also partner with governments and the private sector to run large-scale programs that build regional industries.
 
 
 
 
 
 With over
 
 1,500+ companies expanded
 
 across KSA and the UAE, we are now scaling aggressively and digitizing how this industry operates. Our Riyadh office hosts more than half of our workforce, and is the beating heart of our regional operations.
 
 
 Our culture is ambitious, supportive, outcome-oriented, and driven by curiosity.
 
 
 
 
 
 
 Who You Are
 
 
 
 You are an experienced operator and people leader who thrives in
 
 fast-scaling, complex environments
 
 . You don&rsquo;t just &ldquo;manage operations&rdquo;. you
 
 reimagine and build them
 
 . You are equally comfortable designing scalable processes, leveraging technology, and developing managers into strong leaders. You spot inefficiencies, close performance gaps, and transform overburdened teams into structured, efficient, and motivated units.
 
 
 
 
 
 You know how to balance
 
 strategic redesign with tactical firefighting,
 
 leading people through change while ensuring clients experience seamless, top-quality service. Above all, you understand that
 
 operational excellence is about both people and process
 
 , and you can embed a culture of clarity, accountability, and growth across a 30+ person team.
 
 
 
 
 
 
 Your Mission Statement
 
 
 
 As Head of Operations, your mission is to
 
 transform our KSA Operations department into a structured, scalable, and client-obsessed engine of growth
 
 . You will bring stability to a shifting organizational structure by aligning people with clear roles, KPIs, and growth paths, while empowering middle managers to lead as true developers of talent.
 
 
 
 
 
 At the same time, you will introduce sustainable processes, embed technology and automation, and ensure performance gaps are identified and closed before they impact delivery. Your leadership will balance operational rigor with empathy, creating an environment where people are motivated, onboarded effectively, and supported in their growth.
 
 
 
 
 
 By redesigning workflows, eliminating firefighting, and elevating morale, you will enable AstroLabs to deliver excellence to clients while building a resilient, high-performing workforce prepared for scale.
 
 
 
 
 
 
 Responsibilities &ndash; In This Role, You Will
 
 
 
 
 Leadership &amp; People Development
 
 
 <ul>
 <li>
 Lead, mentor, and scale a 30+ person team across multiple service lines (Setup &amp; Post-Setup).
 </li>
 <li>
 Redesign and stabilize the
 
 organizational structure
 
 , aligning people with the right roles and eliminating constant reshuffling.
 </li>
 <li>
 Coach and upskill middle managers to run effective 1:1s, focus on people development, and make stronger decisions.
 </li>
 <li>
 Institutionalize a culture of
 
 clarity and accountability
 
 , ensuring every role has defined duties, KPIs, and clear growth opportunities.
 </li>
 <li>
 Drive morale and engagement initiatives to rebuild trust, reduce burnout, and create a motivated, resilient team.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence &amp; Process Design
 
 
 <ul>
 <li>
 Audit and redesign workflows, SOPs, and service delivery models for scalability and efficiency.
 </li>
 <li>
 Build an
 
 operational playbook
 
 that reduces firefighting and prevents task leakage.
 </li>
 <li>
 Standardize
 
 onboarding
 
 , ensuring that managers are trained and clear on the onboarding process and best practices so that new hires are set up for success.
 </li>
 <li>
 Establish mechanisms to detect and close
 
 performance gaps
 
 at both junior and mid-levels.
 </li>
 <li>
 Create sustainable workload and capacity models to balance responsibilities and prevent burnout.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Automation
 
 
 <ul>
 <li>
 Advise leadership on best ways of replacing manual spreadsheets and ad-hoc reporting with scalable tech systems and dashboards.
 </li>
 <li>
 Partner with Tech/Operations teams to implement
 
 automation and digitization
 
 of recurring processes.
 </li>
 <li>
 Introduce
 
 real-time reporting and analytics
 
 for leadership visibility and proactive decision-making.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the bridge between Operations, Sales, and Finance, ensuring alignment and feedback loops.
 </li>
 <li>
 Translate strategic goals into operational execution.
 </li>
 <li>
 Continuously improve the
 
 client experience
 
 by embedding client-obsession into processes and culture.
 </li>
 </ul>
 
 
 
 
 
 Your Technical Skills &amp; Mindset
 
 
 <ul>
 <li>
 Excellent verbal and written communication; ability to set a high standard across the team.
 </li>
 <li>
 Strong problem-solving and decision-making under pressure.
 </li>
 <li>
 Process-oriented, data-driven, and technologically adept.
 </li>
 <li>
 Equally strong in
 
 strategy
 
 (designing models) and
 
 execution
 
 (driving adoption).
 </li>
 <li>
 Passion for
 
 people development,
 
 turning managers into leaders and juniors into future stars.
 </li>
 <li>
 Curious, adaptable, and resilient in the face of change.
 </li>
 </ul>
 
 
 
 
 
 Role's Requirements
 
 
 <ul>
 <li>
 10+ years in senior operations leadership roles (services sector preferred).
 </li>
 <li>
 Proven track record leading
 
 large teams (25+ employees)
 
 .
 </li>
 <li>
 Experience scaling operations and embedding tech/automation solutions.
 </li>
 <li>
 Strong background in
 
 people leadership, performance management, and people development
 
 .
 </li>
 <li>
 Arabic speaker, based in KSA (or willing to relocate).
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Management, or a related field (Master&rsquo;s a plus)
 </li>
 </ul>
 
 
</div>

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 To manage the facilities and operations within the assigned portfolio of assets/ buildings in the Kingdom of Saudi Arabia (KSA) while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve the company's business objectives.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide inputs to the development of the overall division strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company.
 </li>
 <li>
 Deliver the Operations Management strategy for the KSA portfolio of assets while ensuring contractual commitments are successfully met.
 </li>
 <li>
 Manage the effective achievement of the business unit&rsquo;s objectives through leading the Operations team in the KSA, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
 </li>
 <li>
 Contribute and assist the General Manager in defining an optimum structure for the division so that resources are optimally utilized and communication takes place in an efficient manner.
 </li>
 <li>
 Recommend and oversee the budget for the Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
 </li>
 <li>
 Lead and manage the KSA Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
 </li>
 <li>
 Discuss &ldquo;Side-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
 </li>
 <li>
 Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
 </li>
 <li>
 Monitor service delivery performance and lead the evaluation of suppliers&rsquo; performance within the KSA to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
 </li>
 <li>
 Monitor resource utilization within the KSA to ensure that the right number and talent is available for running operations (projects, civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to audio visual equipment, BMS, chillers, generators, HVAC, IT, etc.).
 </li>
 <li>
 Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit out works and collect the required documentation, carry out an overall inspection after the completion of the fit out works, prepare the snag lists, and follow up on all rectification works needed.
 </li>
 <li>
 Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
 </li>
 <li>
 Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers&rsquo; issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
 </li>
 <li>
 Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.
 </li>
 <li>
 Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
 </li>
 <li>
 Manage the process of revising contracts&rsquo; scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms &amp; Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.
 </li>
 <li>
 Lead and monitor the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.), ensure that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Ensure effective planning and implementation of HSEEQ inspections and audits in order to meet regulatory requirements and company standards.
 </li>
 <li>
 Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Lead the audits of staff, customers, and suppliers to gather feedback and monitor satisfaction in order to improve the operations and facilities management services the company provides in KSA.
 </li>
 <li>
 Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
 </li>
 <li>
 Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality products/ service and a responsible environmental attitude.
 </li>
 <li>
 Ensure that all departmental reports are prepared timely and accurately and meet KSA division requirements, policies, and standards.
 </li>
 <li>
 Present the Board as per requirements for reporting, controls, corporate governance, deployment of strategy. Act as an advisor to the board.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, preferably with a Master&rsquo;s degree in Management or Facilities Management; CMMS knowledge is also preferable
 </li>
 <li>
 12-15 years&rsquo; experience in operations management including 3-5 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
 </li>
 </ul>
</div>

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters&ndash;at the Moment of Service&trade;.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS. 
Job Description 
Head of Business Operations &ndash; APJMEA
Role Overview
As the Head of Business Operations for the APJMEA region, you will serve as a strategic advisor and operational catalyst to the Regional President, COO, CFO, and Market Unit (MU) leaders. This role is central to driving commercial excellence, enabling scalable growth, and ensuring operational alignment across diverse markets. You will lead a high-impact team across Field Operations, Deal Desk, and Sales Compensation, delivering insights and infrastructure that empower sales teams and accelerate performance.
Key Responsibilities<ul><li>
Strategic Partnering: Collaborate with regional executives to drive proactive forecasting, territory coverage, quota planning, GTM execution, and quarterly business reviews.</li><li>
Operational Leadership: Build, lead, and evolve the regional Business Operations team, ensuring agile support and continuous improvement across all functions.</li><li>
Sales Performance Optimization: Deliver actionable analytics to enhance sales productivity, pipeline velocity, and revenue predictability.</li><li>
CRM Excellence: Champion data integrity and governance across forecasting, pipeline management, and deal reviews.</li><li>
GTM Execution: Operationalize corporate GTM strategies across MUs, ensuring alignment, execution, and measurable impact.</li><li>
Pipeline Acceleration: Monitor pipeline health, support demand generation initiatives, and drive growth-focused interventions.</li><li>
Process Innovation: Streamline and enhance core business processes in collaboration with global stakeholders, including Deal Desk, CRM, and forecasting.</li><li>
Compensation Governance: Oversee quota setting and compensation plans, acting as the primary liaison for all sales compensation matters.</li><li>
Team Development: Scale and nurture a resilient, future-ready Business Operations team aligned with the region&rsquo;s strategic growth objectives through 2025 and beyond.</li></ul> 

Qualifications 
<ul><li>
Deep understanding of software licensing, contracting, and revenue recognition principles.</li><li>
Experience with IFS solutions or similar enterprise software platforms.</li><li>
Strong analytical and problem-solving capabilities with a strategic mindset.</li><li>
Excellent communication, presentation, and stakeholder engagement skills.</li><li>
Proven ability to operate across time zones and manage cross-regional collaboration.</li><li>
High integrity, discretion, and ability to manage confidential information.</li><li>
Resilient, self-motivated, and highly organized with a bias for execution and results.</li></ul> 
Additional Information</div>

Head of Business Operations - APJMEA

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div> 
As a leader in the Go to Market Operations team, under our Office of the CEO&rsquo;s Strategy &amp; Operations organization, the MEA NORTH Revenue Operations Head is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. This leader will drive innovation, consistency, automation, and simplicity into the business to execute world-class field revenue operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements. The MEA NORTH Revenue Operations Head will drive the MEA NORTH in alignment with our Regional Operational Excellence Framework, overall Transformation strategy and go-to-market evolution including (but not limited to) providing an execution playbook and supporting practices across MEA NORTH functions, channels, and business units along the End-to-End customer journey effecting a Cloud-centric operations culture and function across their MU.</div><div></div><div> 
What you&rsquo;ll do</div><div></div><ul><li> 
Lead the MEA NORTH Revenue Operations teams (supporting all phases of the Customer journey)</li><li>
Drive the entirety of Revenue Operations practices/cadences/KPISs across our ONE Customer Value Journey</li><li>
Provide insights to the business and leadership on Operational KPIs including but not limited to Coverage, Quota allocation &amp; Attainment, Productivity, Forecast Accuracy. Develop and deploy corrective measures and best practices to meet and exceed KPI targets as well as work with the evolution of our Cloud metrics and business goals.</li><li>
Inspire and guide holistic organizational excellence. Drive the next generation of practices, processes and KPIs to deliver Customer Lifetime Value in the cloud in alignment with the Regional guidelines</li><li>
Thought Leadership to propose continuous innovation and optimization of the business operation function and / or drive organizational excellence at MEA NORTH level and share best practices Regionally and if required globally.</li><li>
Serve as a highly credible spokesperson for CS business operations initiatives in MEA NORTH Leverage innovative thinking with pragmatic execution to deliver world class Cloud-centric operations across all phases of the Customer journey.</li></ul><div></div><div> 
What you bring</div><div></div><ul><li> 
Leadership: Proven experience managing complex businesses and functions with a structured set of initiatives and programs.</li><li>
Transformation: Track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes delivering measurable business success (top / bottom line)</li><li>
Org &amp; Operational Complexity: Demonstrated expert ability and readiness to lead in businesses/functions that require high degrees of complex cross-organizational interaction &amp; collaboration under aggressive timelines and significant market pressure.</li><li>
Business Performance: Demonstrated track record leading customer-facing, sales, services, support or business operations organizations. Global sales, services, support or customer engagement leadership desired.</li><li>
Accountability &amp; Cross-Cultural Experience: Able to successfully collaborate across cultures.</li><li>
Innovation: Drives operational innovation based on new CLTV model with a deep understanding of customer and organizational landscape &amp; internal/external business factors.</li><li>
Brand Development: Positive internal &amp; external brand, well-networked and well- positioned in MEA NORTH</li><li>
Proficient in Excel, data-driven tools, SAC, and data analysis.</li><li>
Experience in communicating with C-level executives.</li><li>
Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.</li></ul><div></div><div> 
Leadership Competencies: The candidate must lead with expertise and innovation, inspiring and motivating through vision and influence. They should quickly adapt to challenges and maintain an optimistic outlook. Interaction with MEA NORTH management and exhibiting high integrity and ethics are crucial. Building a culture of accountability, transparency, and trust is vital, as well as gaining support for initiatives and navigating complex structures.</div><div></div><div> 
Behavioral Competencies: The candidate should focus on customers and the company, demonstrating agility, flexibility under pressure, and emotional intelligence. Clear communication, both written and spoken, is essential. They must innovate, prioritize customer needs, and be well-networked. Developing leaders and promoting inclusion, collaboration, trust, and execution excellence are key. Integrity, alignment with company values, and valuing diversity in talent decisions are imperative.</div><div></div> 
<div>Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448501 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Head of Revenue Operations MEA North

Denara Group

<div>
 
 
 About the Role:
 
 
 
 We are a fast-growing wealth-tech company seeking an experienced Managing Director in Riyadh with proven fintech/wealth-tech experience in the KSA. This is a CMA-registrable senior executive role (equivalent to CEO/General Manager under CMIR Articles 19-20), requiring CMA approval and fit and proper status. You will serve as the company&rsquo;s primary representative in the Kingdom, acting as the main point of contact with the CMA and overseeing day-to-day operations. You will report to the board of directors, collaborate closely with the Compliance Officer, MLRO, operations teams, and external advisors, and ensure full alignment with CMA regulatory requirements, client protection principles, and legal compliance for arranging and advising activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Strategy &amp; Vision
 
 : Develop and execute the market entry plan, including strategic alignment with CMA-authorized activities (arranging introductions and advising on investments) and long-term business objectives.
 </li>
 <li>
 
 Operations Management &amp; Licensing
 
 : Lead company setup, obtain all necessary CMA licenses and approvals (including nomination of registered persons), establish head office in the Kingdom, and ensure efficient, compliant operations with robust systems and controls.
 </li>
 <li>
 
 Financial Oversight
 
 : Oversee financial planning, budgeting, and reporting for the KSA entity, ensuring accuracy, transparency, and compliance with CMA disclosure standards.
 </li>
 <li>
 
 Leadership &amp; Team Management
 
 : Lead hiring, onboarding, and development of the local team; foster company culture; implement training programs on CMA regulations, ethics, and compliance.
 </li>
 <li>
 
 Stakeholder Relations
 
 : Build and maintain relationships with partners, suppliers, clients, investors, and local regulators (primarily CMA).
 </li>
 <li>
 
 Compliance &amp; Governance
 
 : Ensure adherence to CMA regulations, including client classification, suitability assessments for advice, risk disclosures, conflicts of interest management, fair treatment, and fiduciary duties. Appoint, resource, and supervise the Compliance Officer and MLRO (or oversee outsourced roles); promote ethical standards and a compliance culture.
 </li>
 <li>
 
 Risk Management &amp; Internal Controls
 
 : Oversee establishment and regular review of risk management frameworks, AML/CTF procedures, business continuity plans, and internal controls; ensure timely CMA notifications (e.g., material changes, breaches).
 </li>
 <li>
 
 Regulatory Engagement
 
 : Act as primary liaison with the CMA, including supporting audits, inquiries, license renewals/variations, and submissions.&nbsp;
 </li>
 <li>
 
 Client Protection &amp; Licensed Activities
 
 : Oversee processes for KYC, client due diligence, suitability reports (where required), and use of technology in advice delivery (with CMA approval if needed).
 </li>
 <li>
 
 Performance &amp; Reporting
 
 : Provide regular reports to the board on operations, compliance, risks, and regulatory matters; participate in board meetings and committee work as required.
 </li>
 </ul>
 
 
 
 
 
 Authorities and Reporting Lines
 
 
 <ul>
 <li>
 
 Delegated Authorities
 
 : Full authority for day-to-day management, operational decisions, team leadership, budget execution (within board-approved limits), contract signing for ordinary business, and representation of the company in KSA (subject to board oversight and CMA restrictions).
 </li>
 <li>
 
 Key Collaborations
 
 :
 </li>
 <li>
 Report directly to the Board of Directors (ultimate responsibility for governance).
 </li>
 <li>
 Supervise and support the Compliance Officer (independent reporting to board on compliance matters) and MLRO.
 </li>
 <li>
 Work with external advisors and outsourced functions (if applicable for limited activities).
 </li>
 <li>
 Engage directly with CMA as primary contact.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Proven senior leadership experience in fintech/wealth-tech or regulated financial services in KSA, ideally with CMA-licensed entities.
 </li>
 <li>
 Deep knowledge of CMA regulations (CMIR, conduct principles, suitability rules) and experience in licensing/market entry.
 </li>
 <li>
 Strong strategic thinking, analytical, decision-making, and crisis management abilities.
 </li>
 <li>
 Excellent communication, interpersonal, and stakeholder management skills, including regulator engagement.
 </li>
 <li>
 Financial acumen, business development, and operational setup expertise.
 </li>
 <li>
 Relevant degree (e.g., MBA, finance/law); professional qualifications preferred.
 </li>
 <li>
 Fit and proper status per CMA criteria: professional experience, integrity, no disqualifying history (e.g., bankruptcy, violations).
 </li>
 <li>
 English fluency; Arabic is a must
 </li>
 </ul>
</div>

Managing Director KSA (General Manager)

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

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