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assistant front office manager

Hilton

<div><p>Assistant Front Office Manager</p><p>
A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul><b>What are we looking for?</b><p><br>
Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a hotel environment</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Front Office Manager

six senses

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
<br><br>
Wellness
<br><br>
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
<br><br>
Sustainability
<br><br>
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
<br><br>
Out of the Ordinary
<br><br>
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
<br><br>
Operational Ownership
<br><br>
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
<br><br>
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
<br><br>
<b>My scope of work includes:</b><br>
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
<br><br>
Focus on the rejuvenation of my department.
<br><br>
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
<br><br>
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
<br><br>
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
<br><br>
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
<br><br>
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
<br><br>
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
<br><br>
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
<br><br>
Understand and act on the property's policy on guaranteed reservations and no-shows.
<br><br>
Process advance deposits on reservations.
<br><br>
Track future room availabilities on the basis of reservations.
<br><br>
Capable to determine room rates based on the selling tactics of the property.
<br><br>
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
<br><br>
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
<br><br>
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
<br><br>
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
<br><br>
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
<br><br>
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
<br><br>
Prepare and submit legally required and confidential documentation related to my department.
<br><br>
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
<br><br>
Perform any additional duties given to me by the General Manager.
<br><br>
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
<br><br>
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
<br><br>
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
<br><br>
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
<br><br>
Let the journey begin.
<br><br>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

brilliant mind events

<p>We are urgently hiring experienced hospitality professionals for the <b>Hajj Season in Makkah</b> for a short-term high-demand assignment (approx. 15&ndash;30 days).</p><p>This is a premium opportunity offering <b>competitive high salaries</b> for qualified candidates available immediately.</p><p>We are recruiting across multiple departments:</p><p><b>Front Office &amp; Transport</b></p><ul><li>Bell Captain</li><li>Bell Attendant</li><li>Golf Car Drivers</li></ul><p><b>Food &amp; Beverage Service</b></p><ul><li>Outlet Manager</li><li>Head Waiter</li><li>Captain</li><li>Waiter</li></ul><p><b>Kitchen Staff</b></p><ul><li>Chef de Cuisine</li><li>Sous Chef / Junior Sous Chef</li><li>Chef de Partie / Demi Chef de Partie</li><li>Commis 1, 2, 3</li><li>Baker Chef</li><li>Pastry Sous Chef / Assistant Pastry Chef</li><li>Butcher (Head)</li><li>Kitchen Artist</li></ul><p><b>Stewarding</b></p><ul><li>Stewarding Supervisor</li><li>Shift Leader</li><li>Steward</li></ul><p><b>Housekeeping</b></p><ul><li>Housekeeping / Floor Supervisor</li><li>Room Attendant</li><li>Public Area Attendant</li><li>Laundry Attendant</li></ul><p><b>Store Department</b></p><ul><li>Store Keeper</li><li>Store Porter</li></ul><p><b>Requirements:</b></p><ul><li>Valid Iqama (Mandatory)</li><li>Ajeer sponsorship (can be arranged after selection)</li><li>Makkah Tasreeh (permit required)</li><li>Full availability during Hajj season (15&ndash;30 days)</li><li>Previous hotel / hospitality experience preferred</li><li>Ability to work under high-pressure peak season conditions</li></ul><p><b>Job Type:</b></p><p>Short-term Contract (Hajj Season &ndash; Makkah)</p><p><b>Salary:</b></p><p>Highly competitive / premium seasonal rates (based on role and experience)</p><p><b>Location:</b></p><p>Makkah, Saudi Arabia</p><p><b>Whatsapp: +966535898424</b><br/><b>Website: www.bmeventsksa.com</b></p><p>Job Types: Full-time, Part-time, Temporary, Contract<br/>Contract length: 15 days</p><p>Pay: ﷼1,500.00 - ﷼5,000.00 per week</p><p>Application Question(s):</p><ul><li>Are you available to work in Makkah during the Hajj season immediately? (Yes/No)</li><li>How many years of experience do you have in hospitality?</li></ul><p>Less than 1 year<br/>1&ndash;3 years<br/>3&ndash;5 years<br/>5+ years</p><ul><li>Which department are you applying for? (Front Office / F&amp;B / Kitchen / Housekeeping / Stewarding / Store)</li><li>If selected, can you obtain Ajeer approval from your sponsor immediately? (Yes/No)</li></ul><p>Experience:</p><ul><li>Hospitality (Restaurant or Hotel): 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>Iqama in Saudi Arabia (Required)</li><li>Makkah entry permit (Tasreeh) or eligibility for one (Required)</li></ul><p>Work Location: In person</p>

Hajj Season Hospitality Staff (Makkah) – Front Office, F&B, Kitchen, Housekeeping & More (High-Paid

<div><p>Front Office Manager</p><p>
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
</p><p>Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li><p>
Commitment to delivering a high level of customer service</p><p>
</p></li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div><div><ul><li>Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.</li></ul></div><div></div><div><br>
<ul><li>
Checks the Pass On, the daily Calling at the beginning of the duty</li></ul></div><div></div><div><br>
<ul><li>
Addresses the guests by name.</li></ul></div><div></div><div><br>
<ul><li>
Greeting and welcoming every guest.</li></ul></div><div><br>
</div><div><ul><li>Checks all reservations and arrivals of the day.</li></ul></div><div></div><div><br>
<ul><li>
Prepares the key booklets and registration forms for the arrival of the guest.</li></ul></div><div><br>
</div><div><ul><li>Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.</li></ul></div><div><br>
</div><div><ul><li>Ensures that butlers are aware of arrival time to meet for in room check in.</li></ul></div><div></div><div><br>
<ul><li>
Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.</li></ul></div><div></div><div><br>
<ul><li>
Is responsible for the enforcement of formalities and establishes proper identity of each guest</li></ul></div><div></div><div><br>
<ul><li>
Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.</li></ul></div><div><br>
</div><div><ul><li>Applies corporate rate to guests who are entitled to such facility.</li></ul></div><div><br>
</div><div><ul><li>Ensures proper updates of guest history.</li></ul></div><div></div><div><br>
<ul><li>
Applies hotel policy regarding walk-in guests and late charges.</li></ul></div><div><br>
</div><div><ul><li>Ascertains reconfirmation of the departure dates.</li></ul></div><div><br>
</div><div><ul><li>Passes the guest feedback to the Assistant Front Office Manager or FOM.</li></ul></div><div><br>
</div><div><ul><li>Listens to guest wishes and acts promptly.</li></ul></div><div><br>
</div><div><ul><li>Responsible for clarifying the method of payment upon check-in.</li></ul></div><div></div><div><br>
<ul><li>
Takes reservations whenever the Reservation department is busy or not available.</li></ul></div><div><br>
</div><div><ul><li>Hands-over his shift properly.</li></ul></div><div></div><div><br>
<ul><li>
Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.</li></ul></div><div></div><div><br>
<ul><li>
Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.</li></ul></div><div></div><div><br>
<ul><li>
Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.</li></ul></div><div></div><div><br>
<ul><li>
Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.</li></ul></div><div></div><div><br>
<ul><li>
Responsible to finish the shift checklist on time.</li></ul></div><div></div><div><br>
<ul><li>
Conducts all postings according to the set SOPs.</li></ul></div></div></div><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div>

Front Desk Agent

<div><p>Night Manager</p><p>
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Night Manager

Qiddiya Investment Company

<div><p>The Club Receptionist is the first point of contact for members, guests, and visitors, playing a crucial role in delivering exceptional service and creating a welcoming atmosphere. The Receptionist ensures that all inquiries, bookings, and member interactions are handled with the highest level of professionalism and efficiency. This position requires a polished, articulate, and service-oriented individual who can manage a variety of front-desk tasks while maintaining the club&rsquo;s standards of excellence.</p><p></p><p><b><br>
JOB OVERVIEW &ndash; PURPOSE AND SCOPE</b></p><p>
The primary purpose of the Club Receptionist is to manage the front desk operations of the club, providing outstanding customer service to members and guests. The role involves greeting visitors, handling reservations, answering inquiries, and coordinating with other departments to ensure a seamless experience for everyone who interacts with the club. The Receptionist is also responsible for managing incoming communications, processing payments, and assisting with various administrative tasks. This position is integral to maintaining the club&rsquo;s reputation as a premier destination, requiring impeccable attention to detail, strong communication skills, and a warm, professional demeanour.</p><p></p><p>
</p><p><b>RESPONSIBILITIES AND DUTIES</b></p><p>
</p><p>Reception Desk Operations:</p><p>
</p><ul><li>Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression.</li></ul><p>
</p><ul><li>Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed.</li></ul><p>
</p><ul><li>Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals.</li></ul><p>
</p><ul><li>Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing.</li></ul><p></p><p><br>
</p><p></p><p>Customer Service:</p><p>
</p><ul><li>Provide exceptional customer service by addressing members&rsquo; and guests&rsquo; needs, inquiries, and concerns promptly and effectively.</li></ul><p>
</p><ul><li>Assist members and guests with information about the club&rsquo;s amenities, services, and events, ensuring they have a positive experience.</li></ul><p>
</p><ul><li>Handle complaints and issues with tact and professionalism, escalating matters to management when necessary.</li></ul><p></p><p><br>
</p><p></p><p>Administrative Support:</p><p>
</p><ul><li>Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms.</li></ul><p>
</p><ul><li>Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping.</li></ul><p>
</p><ul><li>Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy.</li></ul><p>
</p><ul><li>Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication.</li></ul><p></p><p><br>
</p><p></p><p>Event Coordination Support:</p><p>
</p><ul><li>Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed.</li></ul><p>
</p><ul><li>Communicate event details to members and guests, providing them with all necessary information and answering any questions.</li></ul><p>
</p><ul><li>Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards.</li></ul><p></p><p><br>
</p><p></p><p>Communication and Information Management:</p><p>
</p><ul><li>Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests.</li></ul><p>
</p><ul><li>Manage the club&rsquo;s communication boards and digital displays, ensuring that information is current and accurately presented.</li></ul><p>
</p><ul><li>Handle the distribution of mail and packages for members and staff, ensuring prompt delivery.</li></ul><p></p><p><br>
</p><p></p><p>Security and Safety:</p><p>
</p><ul><li>Monitor and control access to the club, ensuring that only authorised individuals enter the premises.</li></ul><p>
</p><ul><li>Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff.</li></ul><p>
</p><ul><li>Report any suspicious activity or security concerns to the appropriate authorities or club management.</li></ul><p></p><p><br>
</p><p></p><p><b>REPORTING
</b></p><p></p><p>The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events.</p><b><br>
Requirements</b><p></p><ul><li><br>
High school diploma or equivalent is required; additional qualifications in hospitality or customer service are a plus.</li><li>Minimum of 2-3 years of experience in a receptionist, front desk, or customer service role, preferably in a luxury hospitality, hotel, or exclusive club environment.</li><li>Experience with reservation systems, point-of-sale (POS) systems, and basic accounting procedures.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk software or CRM systems.</li><li>Strong organisational and multitasking abilities, with attention to detail in all tasks.</li></ul><p></p><p><br>
</p><p></p><p>Soft Skills:</p><p>
</p><ul><li>Excellent verbal and written communication skills, with a polished and professional manner.</li></ul><p>
</p><ul><li>Strong interpersonal skills, with the ability to interact effectively with a diverse range of members, guests, and staff.</li></ul><p>
</p><ul><li>High level of discretion, integrity, and ability to handle confidential information with care.</li></ul><p>
</p><p><b>COMPETENCIES</b></p><p>
Customer Service Excellence - Demonstrates a strong commitment to providing exceptional service to members and guests, ensuring their needs are met promptly and effectively.</p><p>
</p><p>Communication - Possesses outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.</p><p></p><p>
Professionalism - Maintains a high standard of personal presentation and professionalism at all times, representing the club&rsquo;s values and reputation.</p><p>
</p><p>Problem-Solving - Able to quickly and effectively resolve issues or concerns that arise, ensuring member and guest satisfaction.</p><p></p><p>
Attention to Detail - Ensures accuracy in all aspects of front desk operations, from handling reservations to processing payments.</p><p></p><p>
Team Collaboration - Works effectively with other departments to ensure a cohesive and seamless experience for all club members and guests.</p><p></p><p>
Adaptability - Able to handle a fast-paced environment and manage multiple tasks simultaneously, adjusting priorities as needed.</p><p></p><p>
Security Awareness - Demonstrates awareness of security protocols and procedures, ensuring the safety and privacy of all individuals at the club.</p></div><p></p>

Golf- Club Receptionist

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