administrative assistant Jobs in Saudi Arabia

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contracts administrator Jobs in Saudi Arabia

contracts administrator

office administrator

MillerKnoll

<div>
 
 Why join us?
 
 
 
 Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
 
 
 
 Job Description &ndash; Office Administrator KSA
 
 
 
 
 Purpose of the job
 
 
 
 To provide sales and administrative support to the KSA based sales team. To ensure the showroom is well presented at all times.
 
 
 
 Specific Responsibilities
 
 
 
 Manage back-of-house functions and support the day-to-day operations of the KSA entity, including all office-related activities. Handle incoming calls and emails directed to MillerKnoll KSA, ensuring timely and professional responses. Ensure an exceptional customer experience by maintaining high service standards across all touchpoints. Oversee daily office requirements, including purchasing supplies, stationery, CMF materials, software, and miscellaneous equipment. Coordinate local and international shipments using the FedEx software manager. Act as the primary point of contact for the IT department regarding office-related IT issues. Assist with hotel and travel arrangements for the team as required. Maintain an up-to-date log of monthly attendance and annual leave records in Excel and share it with the Administration Manager. Support Dealers and Market Managers with project tracking and CRM activities; Salesforce.com experience is preferred. Provide support to Dealers and Market Managers by managing company portal activities and delivering administrative assistance as required. Navigate government and company portals to ensure smooth issuance of PRO/GRO requests and collaborate with local service partners to facilitate required processes relating to MillerKnoll KSA
 
 
 
 Resource management
 
 
 
 Financial:
 
 
 None
 
 
 Human:
 
 
 None
 
 
 
 Contacts and relationships
 
 
 
 Internal contacts:
 
 
 Sales Staff and Managers
 
 
 HM Staff throughout International and the US
 
 
 External contacts:
 
 
 Clients
 
 
 Dealers
 
 
 
 Person profile
 
 
 
 
 Education And Experience
 
 
 
 Essential:
 
 
 Good level of Education
 
 
 Excellent English &ndash; spoken and written
 
 
 Fluency in verbal and written Arabic is preferred.
 
 
 Experience of administration/sales support
 
 
 
 Competences
 
 
 
 Essential:
 
 
 Able to communicate effectively at all levels, by telephone and face-to-face
 
 
 Computer skills &ndash; word, excel and email
 
 
 Good organisational skills
 
 
 Good level of financial awareness
 
 
 
 Characteristics
 
 
 
 Essential:
 
 
 Very professional, friendly and confident
 
 
 Well presented and smartly dressed
 
 
 Able to keep work area tidy at all times
 
 
 Able to deal with irate customers with confidence and to keep a &ldquo;calm approach&rdquo; at all times of stress
 
 
 Happy to work on own initiative.
 
 
 Flexible
 
 
 Mature attitude essential
 
 
 
 Who We Hire?
 
 
 
 Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
 
 
 MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
</div>

Office Administrator

Bausch + Lomb

<div>
 
 
 Bausch + Lomb
 
 is a leading global eye health organization dedicated to protecting and enhancing the gift of sight for millions of people worldwide. With a comprehensive portfolio of over 400 products, including contact lenses, lens care products, eye care products, and ophthalmic surgical devices, we have a significant global presence. Founded in 1853, we have over 12,000 employees and operate in nearly 100 countries.
 
 
 
 
 
 
 Objectives / Purpose of the Job:
 
 
 
 Ensure that the company's administrative function and project management furthers the goals of the organization. Responsible for overseeing the daily operations of an office and its various departments. Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency, and safety. Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision.
 
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Oversee and support all administrative duties to ensure smooth day-to-day office operations.
 </li>
 <li>
 Maintain office efficiency by organizing procedures, managing filing systems, and overseeing supplies, equipment, and common areas.
 </li>
 <li>
 Purchase office supplies and equipment, maintaining proper stock levels.
 </li>
 <li>
 Supervise general office functions and report regularly to management.
 </li>
 <li>
 Provide progress updates to senior management and collaborate on improving office operations.
 </li>
 <li>
 Deliver administrative support including calendar management, meeting scheduling, research, and internal reporting.
 </li>
 <li>
 Coordinate domestic and international travel arrangements (flights, hotels, car rentals) for employees and leadership.
 </li>
 <li>
 Provide comprehensive administrative support across departments.
 </li>
 <li>
 Follow up on administrative invoice payments for accurate financial reporting.
 </li>
 <li>
 Track employee movements, including vacation schedules, ADM requests, and social security updates.
 </li>
 <li>
 Ensure timely processing and follow-up on administrative purchase orders.
 </li>
 <li>
 Collaborate with the HR team on employee onboarding, offboarding, and HR-related administrative tasks.
 </li>
 <li>
 Organize events across the Middle East, including hotel bookings and visa processing.
 </li>
 <li>
 Plan detailed travel logistics for senior leadership, including itineraries, transport, and meeting materials.
 </li>
 <li>
 Manage contract approvals and signatures using the Evisort platform.
 </li>
 <li>
 Prepare monthly administrative provisions with full justification of related expenses.
 </li>
 <li>
 Support general office needs such as supplies, event planning, meeting coordination, shipping, and mail handling.
 </li>
 <li>
 Ensure a safe, clean, and compliant working environment.
 </li>
 <li>
 Review and compare legal agreements (e.g. vendor, distributor, confidentiality) when signed by external parties.
 </li>
 <li>
 Ensure timely execution of approvals and signatures for Saudi Arabia entity signatories.
 </li>
 <li>
 Act as Company Secretary for the Bausch + Lomb Regional Headquarters.
 </li>
 <li>
 Maintain custody and availability of all original and copy legal and contractual documents.
 </li>
 <li>
 Assist with Evisort preparation and approvals for the Saudi Arabia team.
 </li>
 <li>
 Lead and track contract approval workflows for Saudi Arabia.
 </li>
 <li>
 Maintain and update distributor lists and coordinate with Quality on distributor qualifications.
 </li>
 <li>
 Validate and proofread contract content to ensure compliance with internal SOPs.
 </li>
 <li>
 Manage contract databases (hard and soft copies) for the region via Evisort.
 </li>
 <li>
 Lead the regional contract database project as a centralized data source.
 </li>
 <li>
 Maintain and update best practices, templates, and contract management guidelines.
 </li>
 <li>
 Ensure proper filing and quick retrieval of all original contracts.
 </li>
 <li>
 Validate distributor signatures on finalized contracts.
 </li>
 <li>
 Liaise with the PRO for all legalizations and departmental document processing.
 </li>
 <li>
 Coordinate with the PRO for the renewal of licenses for Saudi entities.
 </li>
 <li>
 Support office logistics such as lease expirations, trade license renewals, and transition-related documentation.
 </li>
 <li>
 Participate in preparing the annual administrative budget and monitoring related expenses.
 </li>
 <li>
 Conduct training on legal contract management and the corporate documentation system.
 </li>
 <li>
 Ensure documentation and contract databases are updated with relevant teams.
 </li>
 <li>
 Administer corporate GEMS system uploads for the TMEA region.
 </li>
 <li>
 Provide audit support through documentation, retrieval, and system compliance.
 </li>
 <li>
 Serve as a Securitate user supporting due diligence processes.
 </li>
 <li>
 Act as legal administrator for Legal Tracker, assisting law firms and internal legal teams with updates across TMEA.
 </li>
 </ul>
 
 
 
 
 
 Required Education &amp; Skills:
 
 
 <ul>
 <li>
 Undergraduate BS, or bachelor&rsquo;s degree or a university degree is required.
 </li>
 <li>
 Advanced computing skills including Word, Excel, Outlook email and Power point.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven of at least 1-2 years of office management, administrative, or assistant experience ideally gained within a multinational matrix organization.
 </li>
 <li>
 Knowledge of office management responsibilities, systems, and procedures.
 </li>
 <li>
 Experience in different field is advantageous.
 </li>
 <li>
 Experience of dealing with people at different levels throughout the organization and across the regions.
 </li>
 <li>
 Experience of dealing and price negotiation with vendors/suppliers.
 </li>
 <li>
 Ability to deal with strictly confidential information in a professional manner.
 </li>
 </ul>
 
 
</div>

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 IP Administrator (Intellectual Property), Technology Transfer &amp; Innovation Office
 
 
 
 
 
 
 
 Research Translation Hub - Technology Transfer &amp; Innovation Office (TTIO)
 
 
 
 
 
 
 
 Position Summary
 
 
 
 The IP Administrator supports the IP Strategy Team in the effective administration of KAUST&rsquo;s intellectual property portfolio. The role is responsible for maintaining patent and finance systems, supporting compliance activities, coordinating with internal and external stakeholders, and providing analytical support as required. The IP Administrator works under the day-to-day supervision of an IP Manager and collaborates with other members of the IP Strategy Team to ensure efficient, accurate, and timely management of IP-related processes.
 
 
 
 
 
 
 Major Responsibilities
 
 
 
 
 Patent Systems
 
 
 <ul>
 <li>
 Maintain KAUST&rsquo;s IP database with a high level of accuracy and diligence.
 </li>
 <li>
 Track patent and fee deadlines through the preparation and maintenance of tracking tools and reports that support portfolio management.
 </li>
 <li>
 Assist in coordinating the finalization, execution, and submission of documents from external attorneys to ensure patent deadlines are met.
 </li>
 <li>
 Liaise with KAUST Government Affairs, researchers, and external attorneys to facilitate timely processing and submission of documentation.
 </li>
 <li>
 Coordinate the payment of required patent fees and related expenses in accordance with established processes.
 </li>
 <li>
 Ensure that communications from patent offices and external attorneys are circulated to the appropriate IP Strategy Team members.
 </li>
 <li>
 Act as a point of contact with external attorneys and service providers regarding patent administration matters.
 </li>
 </ul>
 
 
 
 
 
 
 Finance Systems
 
 
 <ul>
 <li>
 Monitor the TTIO Finance email account and respond to inquiries and requests in a timely and professional manner.
 </li>
 <li>
 Work with members of the IP Strategy Team to review and validate invoices from external attorneys and service providers prior to approval.
 </li>
 <li>
 Coordinate with NTI Finance to ensure payments are processed efficiently.
 </li>
 <li>
 Maintain accurate and up-to-date financial records within KAUST&rsquo;s IP systems and database.
 </li>
 <li>
 Engage with external stakeholders, including patent co-owners and licensees, to ensure invoices received are appropriate and paid promptly.
 </li>
 </ul>
 
 
 
 
 
 Compliance
 
 
 <ul>
 <li>
 Monitor the TTIO Compliance email account and ensure timely follow-up on related matters.
 </li>
 <li>
 Work with KAUST&rsquo;s external service providers and back-office teams to ensure the IP database accurately reflects the status, obligations, and terms of IP agreements.
 </li>
 <li>
 Coordinate with NTI Finance to prepare and process invoice requests for payments due to KAUST.
 </li>
 <li>
 Support compliance with internal policies and external regulatory or contractual obligations related to IP management.
 </li>
 </ul>
 
 
 
 
 
 Analysis
 
 
 <ul>
 <li>
 Prepare and provide reports, data summaries, and analysis as requested by TTIO leadership.
 </li>
 <li>
 Support informed decision-making through accurate and timely information management.
 </li>
 </ul>
 
 
 
 
 
 Being Part of the TTIO
 
 
 <ul>
 <li>
 Demonstrate commitment to the values of TTIO and KAUST.
 </li>
 <li>
 Carry out additional duties and related tasks as directed by TTIO leadership.
 </li>
 </ul>
 
 
 
 
 
 Personal Requirements
 
 
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Ability to work effectively under the guidance of senior members of the IP Strategy Team.
 </li>
 <li>
 Familiarity with handling documents, managing deadlines, and maintaining professional communications.
 </li>
 <li>
 Demonstrate an efficient, effective, and transparent approach to work.
 </li>
 <li>
 Proactive and responsive in engagement with colleagues and stakeholders.
 </li>
 <li>
 Strong team player with a collaborative and service-oriented mindset.
 </li>
 <li>
 Commitment to continual improvement and learning.
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to communicate clearly, concisely, respectfully, and professionally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Law, Legal Studies, Finance, Management, or a related field.
 </li>
 <li>
 Additional training or certification in Intellectual Property administration or legal support is desirable.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 A minimum of 4 years of relevant work experience.
 </li>
 <li>
 Understanding of intellectual property laws and practice in Saudi Arabia or other jurisdictions is desirable.
 </li>
 <li>
 Experience in administrative coordination and working with multiple internal and external stakeholders.
 </li>
 </ul>
 
 
</div>

Intellectual Property Administrator, Technology Transfer & Innovation Office

Populous

<div><div>About Populous</div>
<div></div><div>For more than 40 years Populous has had a singular focus &ndash; to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather. Our success is defined by designing projects that are seen as the benchmark. We are committed to future innovation, anticipating and shaping the future of our industries.</div>
<div></div><div>Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design. As our company has grown, our expertise has expanded to encompass a wide variety of disciplines &ndash; including architecture, audiovisual consultancy, brand activation, design &amp; build, events, food &amp; beverage strategy, interior design, landscape architecture, urban design and wayfinding.</div>
<div></div><div>This varied expertise enables us to transform neighbourhoods, revitalise cities, build relationships and create buildings, places and spaces that draw people together, from the Tottenham Hotspur Stadium to The Co-op Live Arena.</div>
<div>As we continue to bring to life award-winning venues and experiences our EMEA Practice is looking for a Project Office Administrator based in our Riyadh studio.</div>
<div></div><div>About the Role</div>
<div>The Finance Officer will provide financial support to the EMEA finance team but will also be responsible for the day-to-day financial matters of the Riyadh office.</div>
<div></div><div>Key responsibilities and duties include:
</div><div>Financial Operations &amp; Coordination</div>
<ul><li>Coordinate on all financial matters with UK finance team</li>
<li>Coordinate and process vendor payments</li>
<li>Manage client invoicing preparation and follow-up</li>
Translate invoices and financial documents (Arabic<li> English)</li>
<li>Maintain financial tracking logs and internal records</li>
<li>Monitor compliance with company financial procedures.</li>
<li>Assist in preparing documentation for audits</li>
</ul>
<div></div><div>Government Portals &amp; Compliance Management</div>
<ul><li>Manage and monitor payments through SADAD and government platforms</li>
<li>Manage and monitor company accounts on ZATCA portal (VAT filing follow-up, invoice compliance, correspondence monitoring)</li>
<li>Coordinate submissions and financial documentation on Etimad portal (government invoicing, payment tracking, and contract-related financial processes)</li>
<li>Ensure timely response to government portal notifications and compliance requirements</li>
<li>Maintain structured records of all government financial submissions and confirmations</li>
<li>Support preparation of VAT reports and assist in audit-related portal requirements</li>
<li>Prior experience making tax submissions (VAT, WHT, CT, etc.) directly in the ZATCA portal would be valued</li>
</ul>
<div></div><div>Banking &amp; Treasury Coordination</div>
<ul><li>Coordinate with banks for issuance and documentation of bonds and bank guarantees</li></ul> 
<div></div><div>Why Join the Team?
</div><ul><li>Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection</li>
<li>Enjoy various benefits, such as hybrid working and gym membership discounts
</li><li>Enjoy the opportunity to attend events at Populous-designed venues</li>
<li>Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party</li></ul> 
<div></div><div>How to Apply</div>
<div></div><div>Populous is an equal opportunity employer. If you&rsquo;re ready to utilise your skills to support our growing practice, click &ldquo;Apply&rdquo; to begin the application process. In your application, please include your CV and a one-page letter of motivation (cover letter), salary expectations, and availability.</div>
<div></div><div>Want to learn more about us?</div>
<div></div><div>Find us here: Populous</div>
<div>Populous | Facebook</div>
<div>Instagram: @WeArePopulous</div>
<div>X: @Populous</div></div>

Finance Officer - KSA

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative - Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday-Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative Analyst – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 Middle East and North Africa (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in Business Administration, Communications, or a related field is preferred
 </li>
 <li>
 1&ndash;3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot) or ticketing tools is preferred
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Fluent Arabic (spoken and written) is strongly preferred for most MENA markets
 </li>
 <li>
 Professional English (spoken and written) is required
 </li>
 <li>
 Additional languages (French for North Africa, Urdu/Hindi/Tagalog for GCC customer bases) are a plus depending on market needs
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative Administrative

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