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front office manager

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

Accor

<div>Company Description 
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers. 
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah. 
Job Description 
We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Madinah, Saudi Arabia. In this pivotal role, you will oversee the day-to-day operations of the Front Office, Telephone Services, and Night Audit functions while maintaining exceptional brand service standards, maximizing profitability, and ensuring that guest and team member needs are consistently met or exceeded. As a visionary leader, you will drive operational excellence, foster a collaborative team environment, and champion a customer-focused culture that sets our property apart as a market leader.<ul><li>
Lead and manage the Front Office team to achieve operational excellence and maintain our reputation as a market leader in the region</li><li>
Conduct regular Front Office meetings, fostering open communication while maintaining confidentiality and transparency in all discussions</li><li>
Oversee guest arrivals and departures with meticulous attention to detail, ensuring room allocations and check-in/check-out processes follow established procedures and exceed guest expectations</li><li>
Maximize utilization of the Front Office system, ensuring accuracy in all transactions and generating comprehensive reports to support informed decision-making</li><li>
Supervise lobby services, including car parking and porter services, to ensure efficient and seamless guest experiences during arrivals and departures</li><li>
Maintain regular liaison with Engineering and Maintenance teams to prioritize and expedite maintenance requests, keeping guest satisfaction as the primary focus</li><li>
Manage the night audit function in collaboration with the Financial Controller, ensuring accuracy and integrity while maintaining a customer-centric approach</li><li>
Prepare detailed Front Office monthly reports, analyzing key performance metrics, identifying trends, and providing actionable forecasts</li><li>
Ensure public areas are consistently clean, well-maintained, and professionally presented through regular monitoring and quality assurance</li><li>
Provide visible management support and presence on the Front Desk and in the lobby during peak operational hours</li><li>
Collaborate daily with the Reservations team to optimize room allocation, maximize revenue yield, and enhance booking accuracy</li><li>
Adhere to Emergency Communication procedures and serve as the primary point of contact for media inquiries when designated</li><li>
Recruit, train, develop, and mentor front office staff, fostering a supportive and inclusive work environment that encourages professional growth</li><li>
Manage budgets and financial performance metrics for the Front Office department, demonstrating strong commercial acumen</li><li>
Address guest concerns and complaints with empathy and decisiveness, implementing solutions that reinforce guest loyalty</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hotel Management, Hospitality Administration, or a related field</li><li>
Minimum 3-5 years of progressive experience in Front Office management or a similar leadership role within the hospitality industry</li><li>
Proven expertise with Front Office Property Management Systems (PMS), with proficiency in Opera Cloud or similar platforms highly desirable</li><li>
Strong commercial and business acumen with demonstrated ability to analyze financial data and optimize operational budgets</li><li>
Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus</li><li>
Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams</li><li>
Advanced problem-solving skills with the ability to make decisive decisions in fast-paced environments</li><li>
Comprehensive knowledge of hospitality industry standards, best practices, and guest service protocols</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Guest relations expertise with a proven track record of delivering exceptional customer service and resolving complaints effectively</li><li>
Proficiency in Microsoft Office Suite and hotel management software applications</li><li>
Flexibility and adaptability to work varied shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Ability to work collaboratively with cross-functional departments and maintain transparent communication with all stakeholders</li></ul> 

Additional Information 
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.<div>
What We Offer 
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture 
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

<div>Assistant Front Office Manager
A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing? 
As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for? 
Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a hotel environment</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

six senses

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Focus on the rejuvenation of my department.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
 
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
 
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Understand and act on the property's policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Track future room availabilities on the basis of reservations.
 
Capable to determine room rates based on the selling tactics of the property.
 
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
 
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Prepare and submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a Guest Experience Manager who will be the custodian of our guest journey&mdash;shaping every touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience. This role brings the brand to life through visible leadership, intuitive service, and storytelling, ensuring each guest interaction reflects FAENA&rsquo;s distinct culture, creativity, and sense of place. By anticipating needs, resolving challenges with grace, and inspiring teams to deliver beyond expectation, the Guest Experience Manager transforms stays into unforgettable moments that drive loyalty, reputation, and return.
Key Responsibilities<ul><li>
Own and elevate the end-to-end guest journey, ensuring seamless coordination across all departments</li><li>
Champion Forbes standards, embedding service excellence and audit readiness across all guest touchpoints</li><li>
Personalize experiences for VIPs, repeat guests, and special occasions through anticipation and attention to detail</li><li>
Maintain a strong, visible presence in the lobby and public areas, engaging directly with guests during peak times</li><li>
Lead guest recognition initiatives, ensuring preferences and profiles are consistently captured and utilized</li><li>
Act as the primary escalation point for guest concerns, driving swift, empathetic, and effective service recovery</li><li>
Conduct daily walkthroughs and service observations, identifying opportunities to enhance the guest experience</li><li>
Inspire and coach front-line teams to deliver intuitive, emotionally engaging service</li><li>
Lead daily briefings focused on guest experience priorities and operational alignment</li><li>
Collaborate closely with Front Office, Concierge, Butler, Housekeeping, and Engineering teams to ensure seamless delivery</li><li>
Oversee guest feedback, analyze trends, and implement continuous improvement initiatives</li><li>
Ensure all guest-facing areas reflect brand standards in presentation, ambience, and service flow</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Maintain accurate guest profiles, reports, and documentation across all systems</li></ul> 

Qualifications 
<ul><li>
1&ndash;2 years&rsquo; experience in Guest Relations, Butler Service, or Front Office leadership within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Strong understanding of luxury service standards, including Forbes or LQA frameworks</li><li>
Exceptional interpersonal and communication skills, with the ability to connect authentically with guests and teams</li><li>
Highly proactive with strong problem-solving and decision-making capabilities</li><li>
Confident in handling sensitive situations with professionalism, discretion, and empathy</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment</li><li>
Experience with hotel systems such as Opera or similar platforms is an advantage</li><li>
Energetic, engaging, and service-driven with a passion for creating memorable guest experiences</li><li>
Polished presentation and a natural ability to lead by example on the floor</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Manager (Saudi National)

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
The Night Manager is the guardian of the guest experience after dark&mdash;owning the resort&rsquo;s overnight operations and ensuring that every moment, seen and unseen, reflects FAENA&rsquo;s commitment to excellence, safety, and storytelling. This role leads the resort through the night with presence, precision, and intuition, seamlessly balancing operational oversight with personalized guest engagement. From late arrivals to early departures, the Night Manager ensures continuity of service, resolves challenges with confidence, and protects the integrity of the guest journey&mdash;so that every stay remains effortless, immersive, and unforgettable.
Key Responsibilities:<ul><li>
Lead all overnight hotel operations, ensuring seamless coordination across departments and full alignment with FAENA standards.</li><li>
Act as the senior decision-maker on property overnight, maintaining operational control and guest experience continuity.</li><li>
Deliver a personalized and elevated guest experience, overseeing VIP arrivals, departures, and handling guest concerns with full ownership.</li><li>
Champion Forbes luxury service standards, ensuring consistency, presence, and proactive engagement across all guest touchpoints.</li><li>
Ensure the safety and security of guests, colleagues, and the property, responding to incidents and managing emergency protocols when required.</li><li>
Oversee night audit processes, reporting, and operational readiness for the following day.</li><li>
Take ownership of service recovery, resolving issues effectively and identifying opportunities for continuous improvement.</li><li>
Lead and support overnight teams, fostering accountability, engagement, and a culture of exceptional service.</li><li>
Maintain clear communication and handover between night and day teams to ensure seamless operations.</li></ul> 

Qualifications 
<ul><li>
Minimum 2&ndash;3 years in a supervisory or managerial role within Front Office, Guest Relations, or Rooms Division in a luxury 5-star hotel or resort.</li><li>
Diploma or degree in Hospitality Management or a related field preferred.</li><li>
Strong understanding of night audit processes, hotel systems (Opera Cloud or similar), and overnight operations.</li><li>
Exceptional problem-solving skills with the ability to make sound decisions under pressure.</li><li>
Professional, discreet, and composed with a strong sense of responsibility and ownership.</li><li>
Excellent verbal and written communication skills.</li><li>
A natural leader with the ability to inspire and guide teams during overnight operations.</li><li>
Highly organized with strong attention to detail and operational awareness.</li><li>
Demonstrates empathy, authenticity, and a guest-first mindset at all times.</li><li>
Ability to handle sensitive situations with diplomacy and professionalism.</li><li>
Committed to maintaining the highest standards of safety, security, and service excellence.</li></ul></div>

Night Manager (Saudi National)

Explore 2180+ Front office manager in Saudi Arabia this May. Find roles across top companies and apply now to boost your career.

2180 front office manager jobs In Saudi Arabia

Front Office Manager

Front Office Manager

Assistant Front Office Manager

Assistant Front Office Manager

Night Manager

Guest Experience Manager (Saudi National)

Night Manager (Saudi National)