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office administrator Jobs in Saudi Arabia

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administrative assistant Jobs in Saudi Arabia

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front office manager

Ewaa Hotels

EWAA Hotels Group is seeking an experienced and service-oriented Front Office Manager to lead our Front Office operations and ensure an exceptional guest experience across our properties.Key Responsibilities:<ul><li>Manage all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services.</li><li>Ensure the highest standards of guest satisfaction and service excellence.</li><li>Lead, train, coach, and motivate the Front Office team.</li><li>Monitor daily operations, occupancy levels, and room availability to maximize revenue opportunities.</li><li>Handle guest concerns professionally and ensure timely resolution.</li><li>Coordinate closely with Housekeeping, Reservations, Sales, and other departments to maintain seamless operations.</li><li>Prepare operational reports, analyze performance, and implement continuous improvement initiatives.</li><li>Ensure compliance with company policies, brand standards, and health &amp; safety regulations.</li></ul>Requirements:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 5 years of Front Office experience, including at least 2 years as a Front Office Manager in a 4-star or 5-star hotel.</li><li>Previous experience working within a hotel group or multi-property environment is highly preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Excellent knowledge of hotel operations and guest service standards.</li><li>Proficiency in Opera PMS or similar hotel management systems.</li><li>Fluent in English; Arabic is an advantage.</li><li>Ability to work under pressure and lead high-performing teams.</li></ul>Location: Riyadh, Saudi ArabiaPay: ﷼3,000.00 - ﷼4,000.00 per monthApplication Question(s):<ul><li>What is the expected salary?</li><li>Do you have experience in the hotel industry?</li><li>What is your Nationality?</li><li>What is your current salary?</li><li>What is the notice period for joining us?</li><li>This job requires experience certificates. Do you have experience certificates?</li></ul>Experience:<ul><li>Front Office Manager: 4 years (Required)</li></ul>Work Location: In person

Front Office Manager

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.<ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

Executive Secretary &amp; Guest Relations OfficerPosition OverviewThe Executive Secretary &amp; Guest Relations Officer serves as the first point of contact for visitors, clients and stakeholders. The role combines executive administrative support, front desk reception responsibilities and guest relations to ensure a professional, welcoming and seamless experience for all visitors.The successful candidate will be responsible for managing reception operations, coordinating meetings, supporting senior management and ensuring all guests receive exceptional service from arrival to departure.Key ResponsibilitiesReception &amp; Front Desk Management<ul><li>Welcome and assist visitors, clients and stakeholders in a professional and courteous manner.</li><li>Manage the reception area to ensure it remains organised and presentable at all times.</li><li>Answer incoming telephone calls and direct enquiries appropriately.</li><li>Coordinate visitor registrations and appointments.</li><li>Receive and distribute incoming correspondence and deliveries.</li></ul>Executive Secretary Duties<ul><li>Provide administrative support to senior management and executives.</li><li>Manage calendars, appointments and meeting schedules.</li><li>Prepare meeting rooms and coordinate internal and external meetings.</li><li>Draft correspondence, reports and presentations when required.</li><li>Maintain organised filing systems and company records.</li><li>Coordinate travel arrangements, accommodation and logistics for executives.</li></ul>Guest Relations &amp; Hospitality<ul><li>Ensure all visitors receive a premium and professional experience.</li><li>Coordinate refreshments and hospitality for guests and meetings.</li><li>Manage VIP visitor arrangements and executive guest visits.</li><li>Assist with showroom tours and visitor coordination.</li><li>Handle guest enquiries and special requests efficiently and professionally.</li><li>Maintain high standards of customer service and hospitality.</li></ul>Office Administration<ul><li>Monitor office supplies and coordinate procurement requirements.</li><li>Support day-to-day office operations and administration.</li><li>Liaise with suppliers, service providers and contractors as required.</li><li>Assist with company events, presentations and stakeholder meetings.</li></ul>Qualifications &amp; Experience<ul><li>Previous experience in reception, administration, executive support or guest relations.</li><li>Strong organisational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and conduct.</li><li>Proficiency in Microsoft Office and administrative systems.</li><li>Fluent in English; Arabic is advantageous.</li></ul>Key Competencies<ul><li>Professional communication</li><li>Customer service excellence</li><li>Organisation and planning</li><li>Time management</li><li>Attention to detail</li><li>Hospitality and guest care</li><li>Confidentiality and discretion</li></ul>Reporting LineReports to:Office Manager / Chief Executive OfficerWorks closely with:<ul><li>Executive Management Team</li><li>Sales Team</li><li>Client Relations Team</li><li>Marketing Team</li><li>External Visitors and Stakeholders</li></ul>Key Performance Indicators (KPIs)<ul><li>Visitor satisfaction</li><li>Response times to enquiries</li><li>Meeting coordination efficiency</li><li>Administrative accuracy</li><li>Reception presentation standards</li><li>Executive support effectiveness</li></ul>Professional Attributes<ul><li>Friendly and welcoming personality.</li><li>Highly organised and dependable.</li><li>Professional and well-presented.</li><li>Strong interpersonal skills.</li><li>Able to remain calm and composed under pressure.</li><li>Passionate about delivering exceptional guest experiences.</li></ul>Work Location: In person

Personal Assistant

Executie Secretary

Hyatt Place Al Ula

<div><div><h2 class="jobSectionHeader">Summary</h2> 
<div> 
 
We are looking for a passionate Guest Service Officer to support the opening of Hyatt Place AlUla.
 
 
Hyatt Place AlUla represents a significant milestone in Hyatt&rsquo;s expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.
 
 
Your Role
 
 
As the Guest Service Officer, you&rsquo;ll be responsible for delivering exceptional guest experiences by providing efficient front office services, assisting guests throughout their stay, and ensuring a warm and professional welcome at all times.
 
 
Key Responsibilities
 
 
&middot; Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner
 
 
&middot; Provide accurate information about hotel facilities, services, and local attractions
 
 
&middot; Respond promptly to guest inquiries, requests, and concerns to ensure guest satisfaction
 
 
&middot; Handle room reservations, amendments, and guest profiles as required
 
 
&middot; Process payments and maintain accurate guest accounts and billing records
 
 
&middot; Coordinate with housekeeping, engineering, and other departments to support guest needs
 
 
&middot; Manage guest complaints effectively and escalate issues when necessary
 
 
&middot; Maintain up-to-date knowledge of hotel products, services, and promotions
 
 
&middot; Ensure compliance with front office procedures, service standards, and operational policies
 
 
&middot; Support pre-opening front office preparations and operational readiness 
 
 
 
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div>Qualifications
 
 
&middot; Previous experience in front office, guest services, or customer service, preferably within hotels
 
 
&middot; Strong customer service orientation and passion for hospitality
 
 
&middot; Good knowledge of front office operations and guest service standards
 
 
&middot; Ability to handle guest requests and resolve issues professionally
 
 
&middot; Strong organizational and multitasking skills
 
 
&middot; Ability to work effectively in a fast-paced environment
 
 
&middot; Good communication and interpersonal skills
 
 
&middot; Excellent English communication skills</div></div></div>

Guest Service Officer

Mövenpick

<div>Company Description 
Mӧvenpick Hotel &amp; Residences Riyadh 
Job Description 
The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper in overseeing the daily operations of the Housekeeping and Laundry departments. This position ensures that guest rooms, public areas, and back-of-house spaces meet the impeccable 5-star cleanliness, hygiene, and aesthetic standards required by the M&ouml;venpick brand. By mentoring a diverse team and coordinating closely with Front Office and Engineering, you will help deliver M&ouml;venpick's signature &quot;heartfelt care&quot; to every guest.
Key Responsibilities
1. Operational Excellence &amp; Quality Control<ul><li>
Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.</li><li>
Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with M&ouml;venpick and Accor hygiene standards.</li><li>
Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.</li><li>
Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.</li></ul>
2. Team Leadership &amp; Talent Development<ul><li>
Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, promoting a positive &quot;Yes I Can!&quot; team culture.</li><li>
Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.</li><li>
Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.</li><li>
Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Saudi labor laws.</li></ul>
3. Inventory Management &amp; Cost Control<ul><li>
Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.</li><li>
Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.</li><li>
Oversee the hotel's Lost &amp; Found procedures, ensuring strict documentation and safekeeping of guest property.</li></ul>
4. Guest Experience<ul><li>
Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.</li><li>
Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.</li></ul> 
Qualifications<ul><li> 
Education: Diploma or Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</li><li>
Experience: 3 to 5 years of progressive housekeeping experience in a 4-star or 5-star hotel, with at least 1&ndash;2 years in a supervisory or assistant managerial capacity.</li><li>
Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.</li><li>
Local Knowledge: Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong plus.</li></ul> 
Additional Information 
Skills &amp; Competencies<ul><li>
Technical Proficiency: Strong working knowledge of Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel, Word).</li><li>
Leadership: Exceptional team management skills with a proven ability to lead and adapt in a high-pressure, fast-paced environment.</li><li>
Communication: Fluent in English (both written and spoken). Communication skills in Arabic are considered a highly valuable asset for coordinating with local vendors and staff.</li><li>
Attention to Detail: An uncompromising eye for cleanliness, premium flower/aesthetic arrangements, and strict sanitation protocols.</li></ul></div>

Asst Housekeeping Manager (Saudi Only)

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 The Private Bank (PB) combines Deutsche Bank&rsquo;s private client&rsquo;s business in Germany and its international business with private and commercial clients together with Wealth Management in a single division.
 
 
 As a trusted partner of high-net-worth individuals and companies, family offices and foundations, we create lasting value for our clients by developing tailor-made solutions such as wealth planning, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network and our many years of experience.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 DB contributions to Employee Workplace Savings "Gosi&rdquo; plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 As an Operations Specialist, you will support the Private Banking business for Saudi Arabia &ndash; specifically the DSSA platform. The role holder will work closely with the local Front Office team (Business Heads, Relationship Managers (RM), Client Service Executives, Investment Manager), Compliance, Legal, Anti Financial Crime (AFC) and Business Management Team.
 
 
 <ul>
 <li>
 Support the Front Office throughout the complete new customer adoption process, coordinating, and reviewing of legal documentation, ensuring accurate account creation in DB systems, and participating in meetings to support complex account structures and Know Your Client requirements.
 </li>
 <li>
 Collaborate closely with the Front Office, COO, and relevant stakeholders to implement new products, support business growth, manage client data modifications, oversee account closures, and deliver best‑in‑class client service.
 </li>
 <li>
 Provide and oversee critical operational services enabling the delivery of innovative and complex financial products, ensuring compliance with all applicable regulations and internal policies, while proactively tracking operational progress and following up with RMs/IMs.
 </li>
 <li>
 Participate in the continuous assessment of onboarding and static data processes, recommending and implementing enhancements to improve efficiency, robustness, and overall operational quality.
 </li>
 <li>
 Advise on process exceptions and complexities, offering comprehensive expertise and ensuring effective alignment with operational and regulatory standards.
 </li>
 <li>
 Collaborate with offshore Wealth Management teams to ensure seamless service delivery and operational support across locations.
 </li>
 <li>
 Offer subject matter expertise and work with the Agile organization to implement projects.
 </li>
 <li>
 Take on additional responsibilities aligned with personal development, and performing any other tasks assigned by the team supervisor.
 
 
 
 </li>
 </ul>
 
 W
 
 
 hat we look for:
 
 
 
 <ul>
 <li>
 Motivated professional who like to work in a team, have excellent interpersonal skills and willingness to learn.
 </li>
 <li>
 You should not only be passionate about financial topics and the capital market but also have a strong interest in expanding your knowledge on Private Bank business.
 </li>
 <li>
 You can build on your outstanding academical achievements and benefit from working in a professional and diverse environment with some of the best minds in banking.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor degree in economic or financial a must - Master degree a plus.
 </li>
 <li>
 Language: Fluent English skills compulsory
 </li>
 <li>
 Experience: 3 to 5 years of experience ideally in Operations in an International Private Bank.
 </li>
 <li>
 MS Office Proficiency: Advanced skills in using Excel/PowerPoint/Word
 </li>
 <li>
 Communication Skills: Excellent written and verbal communication skills for interacting with diverse stakeholders.
 </li>
 <li>
 Interpersonal Skills: Ability to build relationships, work effectively in teams, and collaborate with others across different locations.
 </li>
 <li>
 Problem-Solving Skills: Ability to identify and solve problems, often under pressure.
 </li>
 <li>
 Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
 </li>
 <li>
 Adaptability: Willingness to learn new skills and adjust to changing priorities and situations.
 </li>
 <li>
 Analytical skills: Superior analytical skills (including data analysis) as well as being detail-oriented on both strategy and execution.
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Private Bank – Operations Specialist, DSSA - Associate

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