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front office manager

Accor

<div><b>Company Description</b><p><br>
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.</p><p>
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.</p><p><br>
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Madinah, Saudi Arabia. In this pivotal role, you will oversee the day-to-day operations of the Front Office, Telephone Services, and Night Audit functions while maintaining exceptional brand service standards, maximizing profitability, and ensuring that guest and team member needs are consistently met or exceeded. As a visionary leader, you will drive operational excellence, foster a collaborative team environment, and champion a customer-focused culture that sets our property apart as a market leader.</p><ul><li>
Lead and manage the Front Office team to achieve operational excellence and maintain our reputation as a market leader in the region</li><li>
Conduct regular Front Office meetings, fostering open communication while maintaining confidentiality and transparency in all discussions</li><li>
Oversee guest arrivals and departures with meticulous attention to detail, ensuring room allocations and check-in/check-out processes follow established procedures and exceed guest expectations</li><li>
Maximize utilization of the Front Office system, ensuring accuracy in all transactions and generating comprehensive reports to support informed decision-making</li><li>
Supervise lobby services, including car parking and porter services, to ensure efficient and seamless guest experiences during arrivals and departures</li><li>
Maintain regular liaison with Engineering and Maintenance teams to prioritize and expedite maintenance requests, keeping guest satisfaction as the primary focus</li><li>
Manage the night audit function in collaboration with the Financial Controller, ensuring accuracy and integrity while maintaining a customer-centric approach</li><li>
Prepare detailed Front Office monthly reports, analyzing key performance metrics, identifying trends, and providing actionable forecasts</li><li>
Ensure public areas are consistently clean, well-maintained, and professionally presented through regular monitoring and quality assurance</li><li>
Provide visible management support and presence on the Front Desk and in the lobby during peak operational hours</li><li>
Collaborate daily with the Reservations team to optimize room allocation, maximize revenue yield, and enhance booking accuracy</li><li>
Adhere to Emergency Communication procedures and serve as the primary point of contact for media inquiries when designated</li><li>
Recruit, train, develop, and mentor front office staff, fostering a supportive and inclusive work environment that encourages professional growth</li><li>
Manage budgets and financial performance metrics for the Front Office department, demonstrating strong commercial acumen</li><li>
Address guest concerns and complaints with empathy and decisiveness, implementing solutions that reinforce guest loyalty</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hotel Management, Hospitality Administration, or a related field</li><li>
Minimum 3-5 years of progressive experience in Front Office management or a similar leadership role within the hospitality industry</li><li>
Proven expertise with Front Office Property Management Systems (PMS), with proficiency in Opera Cloud or similar platforms highly desirable</li><li>
Strong commercial and business acumen with demonstrated ability to analyze financial data and optimize operational budgets</li><li>
Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus</li><li>
Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams</li><li>
Advanced problem-solving skills with the ability to make decisive decisions in fast-paced environments</li><li>
Comprehensive knowledge of hospitality industry standards, best practices, and guest service protocols</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Guest relations expertise with a proven track record of delivering exceptional customer service and resolving complaints effectively</li><li>
Proficiency in Microsoft Office Suite and hotel management software applications</li><li>
Flexibility and adaptability to work varied shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Ability to work collaboratively with cross-functional departments and maintain transparent communication with all stakeholders</li></ul><br>
<b>
Additional Information</b><p><br>
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.</p><div>
What We Offer<br>
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture<br>
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

Front Office Manager

IHG Hotels & Resorts

<div><div>Our guests&rsquo; memorable experiences have to start somewhere. So why not with you? We&rsquo;re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions &ndash; managing everything from registration and reservations to porter and concierge services.<br>
</div><div></div><br>
<div>A little taste of your day-to-day:<br>
</div><div></div><br>
<div>Every day is different, but you&rsquo;ll mostly be:
</div><ul><li> Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
</li></ul><ul><li> Engaging with guests to build personal relationships and remedy any complaints
</li></ul><ul><li> Conducting regular front office inspections to ensure we&rsquo;re making the right first impression
</li></ul><ul><li> Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
</li></ul><ul><li> Training team members on PBX procedures and taking the lead during an emergency or crisis
</li></ul><ul><li> Reporting into the Director of Rooms you&rsquo;ll manage a team of front desk employees across several specialisms.<br>
</li></ul><div></div><br>
<div>What We need from you:<br>
</div><div></div><ul><li> Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
</li></ul><ul><li> 3 years of Front Office/Guest Service experience including management experience
</li></ul><ul><li> Must speak fluent English
</li></ul><ul><li> Other languages preferred<br>
</li></ul><div></div><br>
<div>What you can expect from us:<br>
</div><div></div><br>
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.<br>
</div><div></div><br>
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br>
</div><div></div><br>
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>
</div><div></div><br>
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

six senses

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
<br><br>
Wellness
<br><br>
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
<br><br>
Sustainability
<br><br>
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
<br><br>
Out of the Ordinary
<br><br>
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
<br><br>
Operational Ownership
<br><br>
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
<br><br>
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
<br><br>
<b>My scope of work includes:</b><br>
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
<br><br>
Focus on the rejuvenation of my department.
<br><br>
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
<br><br>
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
<br><br>
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
<br><br>
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
<br><br>
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
<br><br>
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
<br><br>
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
<br><br>
Understand and act on the property's policy on guaranteed reservations and no-shows.
<br><br>
Process advance deposits on reservations.
<br><br>
Track future room availabilities on the basis of reservations.
<br><br>
Capable to determine room rates based on the selling tactics of the property.
<br><br>
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
<br><br>
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
<br><br>
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
<br><br>
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
<br><br>
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
<br><br>
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
<br><br>
Prepare and submit legally required and confidential documentation related to my department.
<br><br>
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
<br><br>
Perform any additional duties given to me by the General Manager.
<br><br>
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
<br><br>
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
<br><br>
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
<br><br>
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
<br><br>
Let the journey begin.
<br><br>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Assistant Front Office Manager

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Join
 </strong>
 <strong>
  us at Accor,
 </strong>
 <strong>
  where
 </strong>
 <strong>
  life pulses
 </strong>
 <strong>
  with
 </strong>
 <strong>
  passion!
  <br/>
  <br/>
 </strong>
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 <br/>
 <br/>
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 <br/>
 <br/>
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 <br/>
 <br/>
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 <br/>
 <br/>
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 <br/>
 <br/>
 <strong>
  Hospitality
 </strong>
 <strong>
  is
 </strong>
 <strong>
  a
 </strong>
 <strong>
  work
 </strong>
 <strong>
  of
 </strong>
 <strong>
  heart
 </strong>
 <strong>
  ,
  <br/>
  <br/>
 </strong>
 <strong>
  Join
 </strong>
 <strong>
  us and
 </strong>
 <strong>
  become
 </strong>
 <strong>
  a
 </strong>
 <strong>
  Heartist
 </strong>
 <strong>
  &reg;.
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Join our Front Office leadership team as a Duty Manager, where you will play a key role in maintaining exceptional guest experiences, leading our Front Office team, and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive, high‑performing environment.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities Will Include But Not Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work on the Front Desk as needed and act as Manager on Duty during shifts.
  </li>
  <li>
   Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery.
  </li>
  <li>
   Lead, support, and train Front Office team members to maintain high service standards.
  </li>
  <li>
   Communicate updates on policies, rates, and property information clearly to the team.
  </li>
  <li>
   Ensure all team members follow hotel policies, procedures, and service expectations.
  </li>
  <li>
   Drive up-sells as part of Hotel revenue management culture
  </li>
  <li>
   Motivate and empower team members to problem solve and surprised our guests with heartfelt moments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Whilst talent and attitude are our primary requirements, you also have:
 <br/>
 <br/>
 <ul>
  <li>
   12 months of relevant work experience
  </li>
  <li>
   Minimum three years&rsquo; experience in the hospitality industry
  </li>
  <li>
   Valid First Aid Certificate
  </li>
  <li>
   Strong leadership skills with the ability to motivate and develop a team.
  </li>
  <li>
   Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
  </li>
  <li>
   Possess a strong background in Front Office procedures and Opera PMS
  </li>
  <li>
   Immaculate personal presentation and high level of communication - both written and verbal.
  </li>
  <li>
   The ability to work a flexible 7-day roster
  </li>
  <li>
   Ability to lead by example and create a positive, team-oriented work culture
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Saudi Nationals only.
 <br/>
 <br/>
 Remote Location
</div>


Duty Manager - Front Office (Saudi Only)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Amaala
</div></div><div><div>Hiring Entity
</div><div>Rosewood Amaala
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Overview/Basic Function :</p><p>
The Front Desk Manager is responsible for the overall leadership and smooth operation of the Front Desk, ensuring a perfect arrival, in-stay, and departure experience that reflects Rosewood&rsquo;s A Sense of Place&reg; and Relationship Hospitality meets Rosewood Brand, Forbes and LQA standards. This role oversees all Front Desk (Agents, Supervisors, Night team), manages day-to-day operations, supports service recovery, and drives guest satisfaction, efficiency, and profitability. The Front Desk Manager collaborates closely with Guest Relations, Concierge, Airport Representatives, Bell/Transportation, Housekeeping, Engineering, and other departments to deliver an integrated and ultra-luxury guest journey at Rosewood AMAALA.</p><ul><li>Essential Duties</li></ul><ul><li>
 Serve as a role model for grooming, communication, and professional behavior in line with Rosewood values.</li><li>
 Lead, coach, and support Front Desk Supervisors, Agents, and Night team in their daily performance and conduct.</li><li>
Prepare and manage departmental schedules, ensuring adequate coverage for peak periods, special events, and VIP arrivals while respecting productivity targets.</li><li>
Conduct daily briefings with the Front Desk team, sharing key arrivals, VIPs, groups, operational updates, and service focus points. &bull; Conduct on-the-job coaching, side-by-side observations, and feedback sessions to ensure service delivery meets Rosewood, Forbes, and LQA standards.</li><li>
Actively participate in recruitment, selection, onboarding, and training of new Front Desk colleagues.</li><li>
 Act as a visible leader in the lobby, especially during peak arrival/departure times; support the team in handling queues and guest interactions.</li><li>
Take ownership of complex or escalated guest issues and complaints, applying structured service recovery and ensuring timely follow-up and closure.</li><li>
Conduct regular audits of Front Desk processes, documentation, and guest interactions (e.g., via GoAudit or internal checklists); implement corrective actions where necessary.</li><li>
Ensure compliance with policies on data privacy, information security, and confidentiality of guest information. &bull; Support and enforce all health, safety, security, and emergency procedures, including training the team on their roles during emergencies.</li><li>
 Maintain the Front Desk and lobby areas in a pristine, organized condition, aligned with Rosewood AMAALA&rsquo;s design and Sense of Place through ambiance, greeting, cultural touches, and guest engagement with local art and destination storytelling.</li><li>
Oversee correct and consistent use of PMS and related systems (e.g., Alliants Experience Platform, Unifocus/Knowcross, TrustYou CXP, keycard systems).</li><li>
 Ensure accuracy and completeness of guest profiles, preferences, and notes to support personalization and future stays.</li><li>
 Identify skill gaps and training needs within the Front Desk team; coordinate and deliver training sessions on systems, standards, and soft skills.</li><li>
 Encourage and recognize &ldquo;moments of magic&rdquo; and best-practice examples to inspire the team and elevate service culture.</li></ul><p></p><ul><li><br>
RESPONSIBILITIES:</li></ul><ul><li>
 Checks the Pass On, the Daily Calling at the beginning of the duty.</li><li>
 Encorage a positive, respectful, and collaborative work environment aligned with Rosewood values and culture.</li><li>
 Review daily arrivals, departures, stayovers, and VIP lists; ensure all preparations (rooms, amenities, profiles, notes) are completed and communicated.</li><li>
 Hands-over the shift properly.</li><li>
 Addresses the guests by name, not Room Number &bull; Greeting and welcoming every guest.</li><li>
 Checks all reservations and arrivals of the day, and review the next two-day arrivals with following what necessary</li><li>
 Suggests, develops and implements realistic actions plans, aiming at improving or introducing services.</li><li>
 Work closely with Guest Relations, Concierge, Airport Representatives, Bell, Housekeeping, Engineering, ASAYA, and F&amp;B to ensure a cohesive and seamless guest experience.</li><li>
 Understands night audit procedures and is able to comprehend and utilize reports as necessary</li><li>
 Empowers team members to provide excellent customer service</li><li>
 Ensure consistent delivery of Rosewood, Forbes, and LQA standards and sequences of service at the Front Desk and lobby area.</li><li>
 Support and coordinate in-room check-ins, special arrival experiences, and group check-ins as required.</li><li>
 Oversee Front Desk cashiering, float management, and end-of-shift closing Procedure in line with Finance and internal control procedures.</li><li>
 Coordinate with Housekeeping regarding room status, rush requests, out-of-order/out-of-service rooms, and special set-ups.</li><li>
 Monitor rate loading, billing instructions, and posting accuracy to minimize errors, rebate, open folio, and routing</li><li>
 Promote and coach the team on effective upselling of room categories, packages, and ancillary services (spa, F&amp;B, experiences) while maintaining guest-centricity.</li><li>
 Review daily revenue reports, no-show and cancellation patterns, and support Night Audit in resolving discrepancies when needed.</li><li>
 Cover Duty Manager When Needed</li><li>
 Cover Night Manager when Needed</li><li>
 Prepares the key booklets and review registration forms online for the arrival of the guest.</li><li>
 Team Implementing of Paperless Registration Card. &bull; Handling SAG (Special Attention Guest) Report</li><li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
 Review in-stay and post-stay feedback on TrustYou CXP and other platforms, identifying trends and proposing corrective actions.</li><li>
 Oversee all VIP and special attention arrivals and departures, ensuring that welcome rituals, amenities, and escorts are executed As Plan.</li><li>
 Coordinate with Housekeeping regarding room status, last moment requests, out-of-order/out-of-service rooms, and special set-ups.</li><li>
 Ensure that standards are maintained at a superior level on a daily basis.</li><li>
 Coordinate and monitor all guest requests and amenities with corresponding departments.</li><li>
 Report any emergency to proper authorities.</li><li>
 Ensure check in and check out inventories are properly handled.</li><li>
 All other duties as required.</li><li>Confidentiality :</li></ul><p>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</p><ul><li>Health &amp; Safety:</li></ul><ul><li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.</li><li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
 Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
 Attend six monthly Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
 Be fully conversant with: o COSHH Regulations o Risk Assessments for your department o Hotel Fire &amp; Bomb Procedure</li><li>Other :</li></ul><ul><li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li><li>QUALIFICATIONS:</li><li>
Experience: Minimum 3 years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred.</li></ul><p></p><ul><li><br>
Education: Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or work-related experience.</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>Technical Skills: Basic reservations management knowledge. Basic knowledge of budget figures and maintenance of those figures. Interviewing skills to assess potential new hires. Understanding of guest relations and ability to create a &ldquo;team&rdquo; atmosphere. Basic math aptitude. Ability to communicate effectively with guests and associates. Able to read and understand instructions, safety rules, etc.</li><li>Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul><p>
-Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. -</p><p>
Licenses &amp; Certifications: None required.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><div>Surrounded by the world&rsquo;s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia.</div><div></div><div><br>
The resort will be part of the Red Sea Global&rsquo;s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve.</div><div></div><div><br>
Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna &ndash; all while recognizing the integral connection between the three.</div></div></div></div></div></div></div><div></div>

Front Desk Manager

Raffles

<div><b>Company Description</b><p><b><br>
Raffles &amp; Fairmont Red Sea</b>, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><b><br>
Job Description</b><p><br>
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.</p><ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul><br>
<b>
Additional Information</b><p><b><br>
What&rsquo;s in it for you...</b></p><ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

Raffles Hotels & Resorts

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 <strong>
  Company Description
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 <strong>
  Raffles &amp; Fairmont the Red Sea
 </strong>
 , positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
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 <strong>
  Job Description
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 THE POSITION
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 The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.
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 GROOMING
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 Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times
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  Ey Roles And Responsibilities
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   Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards
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   Ensure staff have their breaks, according to the number of hours worked
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   Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
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   Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
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   Be fully competent in all reception and cashier duties
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   Cover all shifts if required
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   Cover Rooms Coordinator shifts if required
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   Liaise with other Departments in regards to special guest requirements (i.e., Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
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   Be present at the Reception/Front Desk whenever possible
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   Deal promptly and effectively with any complaints
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   Meet and greet VIP guests
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   Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
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   Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
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   Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
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   Liaise with Concierge to ensure swift baggage dispatch and collection
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   Follow up on late cancellations and no shows and charge when appropriate
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   Inform the receptionist/cashiers of new memo&rsquo;s during the handover
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   Check the next day&rsquo;s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
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   Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
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   Deal with room moves, and ensure seamless communication of these with the relevant departments
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   Check potential room revenue for any discrepancies and do necessary corrections
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   Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis
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   Balance the screen (room types) for next day
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   Maintain amicable and co-operative working relations with all other departments
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   To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
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   Ensure enough supplies of all stationary items are in storage
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   Attend any courses Management may deem beneficial
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   The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager
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  </li>
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 <strong>
  Qualifications
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 PERSONAL ATTRIBUTES
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 Motivator and Proactive
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 Team player
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 Positive attitude and well-spoken
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 People person
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 Result driven
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 Open-minded
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 Display initiative
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 Organized
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 Commitment to professional values
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 Thinking out of the box
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 <strong>
  Qualifications
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 </strong>
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   Proficient in the English and Arabic (verbal &amp; written)
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   Third language is an asset
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   Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
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   Must be flexible in terms of working hours
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   A hospitality diploma is an asset
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   Knowledge of Property Management System and Windows
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   Prior experience in customer service an asset
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   Proven ability to handle cash effectively and accurately
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 </ul>
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  Experience
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   Minimum 1 year supervisory experience in luxury hotel
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 </ul>
 Additional Information
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 <ul>
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   Understanding of Ultra-Luxury guest expectations and brand alignment.
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   experience in project coordination, scheduling, and document control during pre-Opening stages.
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   Experience in pre-Opening is a must.
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   A proactive, anticipatory approach with a strong sense of ownership and accountability.
  </li>
  <li>
   Impeccable grooming and personal presentation aligned with Luxury standards.
  </li>
 </ul>
</div>


Front office Supervisor, Raffles The Red Sea (Saudi National)

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