guest recognition agent

guest services executive – front office – jumeirah gulf of bahrain Jobs in Manama Bahrain

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Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front Desk Agent

Job SummaryThe Guest Relations Agent serves as the face of the resort, providing exceptional service to VIPs, long-staying guests, and all arriving visitors. The role is key to enhancing guest satisfaction by addressing inquiries, resolving issues promptly, and creating a lasting positive impression.Key Responsibilities<ul><li>Greet guests with warmth and professionalism upon arrival.</li><li>Manage check-in/check-out procedures for VIPs and regular guests.</li><li>Handle guest requests, complaints, and feedback efficiently and graciously.</li><li>Maintain regular contact with guests to ensure satisfaction throughout their stay.</li><li>Coordinate with various departments to meet guest needs and preferences.</li><li>Assist with special requests such as restaurant reservations, celebrations, or transport.</li><li>Promote resort services and facilities to enhance the guest experience.</li><li>Maintain accurate guest profiles and records in the system.</li></ul>Qualifications &amp; Experience<ul><li>1&ndash;3 years of experience in guest-facing roles in luxury hospitality.</li><li>Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.</li><li>Highly presentable with a courteous and proactive attitude.</li><li>Strong problem-solving and multitasking skills.</li><li>Knowledge of front office systems (Opera or similar) is preferred.</li><li>Ability to remain calm and composed in high-pressure situations.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Luxury accommodation and meals provided</li><li>Health insurance and wellness benefits</li><li>Career advancement opportunities within a global brand</li><li>A supportive and elegant working environment</li></ul>Job Types: Full-time, PermanentPay: Up to BD450.000 per monthExperience:<ul><li>Guest Relations: 4 years (Required)</li></ul>

Guest Relations Agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 Join Our Team
 
 
 
 We are currently looking for an
 
 Accounting Clerk
 
 , who will be responsible for performing a variety of accounting, bookkeeping and financial tasks.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Maintain a harmonious and professional relationship with co-workers, supervisors, and all departments.
 </li>
 <li>
 Comply with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
 </li>
 <li>
 Always conduct self in a professional manner to reflect the high standards of Four Seasons Hotels.
 </li>
 <li>
 Assist in other areas of the accounting office as needed.
 </li>
 <li>
 Print, prepare and mail statements for outstanding C/L accounts at least twice per week.
 </li>
 <li>
 Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments, if necessary, on a timely basis.
 </li>
 <li>
 Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Manager.
 </li>
 <li>
 Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment.
 </li>
 <li>
 Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments.
 </li>
 <li>
 Assist the Income Auditor, if necessary, in reconciling the City Ledger totals.
 </li>
 <li>
 Assist the Credit Manager in the performance of his/her other duties as requested including the following:
 </li>
 <li>
 Obtaining credit references
 </li>
 <li>
 Collection of outstanding accounts
 </li>
 <li>
 Attending pre &amp; post conference meetings with meeting planners.
 </li>
 <li>
 Attend and record minutes at credit meetings.
 </li>
 <li>
 Perform any additional duties as assigned by the Director of Finance, Assistant Director of Finance or Credit Manager
 </li>
 <li>
 File documents and reports.
 
 
 </li>
 </ul>
 
 Ideal Candidate Will Have
 
 
 
 <ul>
 <li>
 University degree or equivalence：
 </li>
 <li>
 One years&rsquo; experience or internship in related position is preferred.
 </li>
 <li>
 Being calm and patient and be of service passion.
 </li>
 <li>
 Good oral communication skill in Arabic &amp; English.
 </li>
 <li>
 Good knowledge of Word, Excel and PowerPoint
 </li>
 <li>
 Logic, eye for details, approachable and willing to help
 
 
 </li>
 </ul>
 
 What do we offer?
 
 
 
 Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning &amp; Development Program, Vibrant staff fitness facilities including Swimming Pool and many more.
 
 
 We look forward to receiving your application!
</div>

Accounting Clerk

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

A Holding Co WLL

The Brand Manager is the guardian of the brand across all touchpoints. This role ensures brand consistency, commercial alignment, and execution excellence across operations, marketing, product, and guest experience. The Brand Manager translates brand vision into clear systems, standards, and performance.Scope of Role<ul><li>Brand strategy, positioning, and guardianship</li><li>Cross-functional alignment (Operations, Marketing, Culinary, Supply Chain)</li><li>Product, menu, and concept governance</li><li>Guest experience and brand standards</li><li>Performance monitoring and continuous improvement</li></ul>Key Performance Measures<ul><li>Brand consistency scores across locations</li><li>Guest feedback, reviews, and brand sentiment</li><li>Successful execution of campaigns and launches</li><li>Menu and product performance</li><li>Alignment between brand intent and operational delivery</li></ul>Brand Governance Responsibilities<ul><li>Own and enforce brand standards, tone of voice, and visual identity</li><li>Approve brand-facing materials and initiatives</li><li>Ensure all locations operate within brand guidelines</li><li>Act as final escalation point for brand deviations</li></ul>Core Responsibilities<ul><li>Brand Strategy &amp; Standards</li><li>Define and maintain brand positioning and guidelines</li><li>Ensure consistent brand execution across all locations</li><li>Translate brand vision into operationally executable standards</li><li>Review and refine brand systems as the business scales</li></ul>Product &amp; Menu Alignment<ul><li>Oversee menu structure, naming, and positioning with Head Chef</li><li>Approve new product launches and limited-time offers</li><li>Ensure product storytelling aligns with brand narrative</li><li>Monitor menu performance and guest response</li></ul>Cross-Functional Leadership<ul><li>Align Marketing, Operations, and Culinary teams under one brand vision</li><li>Support Store Managers in delivering brand standards daily</li><li>Resolve conflicts between brand intent and operational reality</li><li>Act as brand decision-maker during operational trade-offs</li></ul>Guest Experience &amp; Feedback<ul><li>Monitor reviews, social feedback, and guest insights</li><li>Identify recurring issues affecting brand perception</li><li>Drive corrective actions with relevant teams</li><li>Champion guest-first thinking across the business</li></ul>Performance &amp; Continuous Improvement<ul><li>Track brand KPIs and execution quality</li><li>Lead quarterly brand reviews</li><li>Identify opportunities for refinement and growth</li><li>Support scalability and franchising readiness</li></ul>Required Knowledge &amp; Skills<ul><li>Strong brand and commercial acumen</li><li>Experience in F&amp;B or hospitality brand management</li><li>Ability to balance creativity with operational discipline</li><li>Strong leadership and stakeholder management</li><li>Data-driven decision making</li></ul>Training &amp; Development<ul><li>Brand systems and governance training</li><li>Leadership and strategic planning development</li><li>Ongoing market and trend exposure</li></ul>Authority &amp; Escalation<ul><li>Final authority on brand standards and brand execution systems</li><li>Approve or reject brand-facing initiatives and materials</li><li>Escalate strategic risks, repeated brand breaches, or reputational issues to Ownership</li></ul>Job Type: Full-time

Brand Manager

Jumeirah Group

<div><div>Guest Services Executive &ndash; Front Office &ndash; Jumeirah Gulf of Bahrain - (2600000R)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers. 


About Jumeirah Gulf of Bahrain

Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa. 


About the Job
An exciting opportunity has arisen for a Guest Services Executive &ndash; Front Office to join Jumeirah Gulf of Bahrain.
The main duties and responsibilities of this role include:
<ul><li> Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.</li></ul>
<ul><li> Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.</li></ul>
<ul><li> Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.</li></ul>
<ul><li> Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.</li></ul>
<ul><li> Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.</li></ul>
<ul><li> Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.</li></ul> 


About You

The ideal candidate for this position will have the following experience and qualifications:
<ul>
<li>Previous Experience or internships in Front Office department preferable</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>A minimum of 1&ndash;2-year work experience for a luxury hotel.</li></ul> 


About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:
<ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><div> 
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Front Office</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Feb 15, 2026, 4:47:30 AM</div></div>

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

IHG Hotels & Resorts

<div>We are seeking a meticulous and service-oriented Laundry Valet / Pressman to join our Laundry team. This role is responsible for ensuring all guest garments and hotel linens are cleaned, pressed, and presented to the highest luxury standards.
Precision, garment care knowledge, and attention to detail are essential in delivering exceptional guest satisfaction.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
Garment Care &amp; Pressing<ul><li>
Press guest garments using steam press, hand iron, and finishing equipment.</li><li>
Identify fabric types and apply correct temperature and pressing techniques.</li><li>
Ensure garments are returned wrinkle-free, stain-free, and properly folded or hung.</li></ul>
Laundry Operations<ul><li>
Sort laundry items according to fabric type, color, and treatment requirements.</li><li>
Inspect items for stains or damage before and after processing.</li><li>
Report damaged garments or irregularities immediately to the supervisor.</li><li>
Tag, track, and ensure accurate delivery of guest laundry.</li></ul>
Quality &amp; Service<ul><li>
Maintain high standards of cleanliness and hygiene in the laundry area.</li><li>
Ensure timely processing and delivery in accordance with service standards.</li><li>
Handle guest items with care, confidentiality, and professionalism.</li><li>
Support linen pressing and finishing when required.</li></ul>
<h3 class="jobSectionHeader">Qualifications &amp; Requirements</h3><ul><li>
Previous experience as a Laundry Valet, Pressman, or similar role in a hotel environment preferred.</li><li>
Knowledge of:<ul><li>
Fabric types and garment handling</li><li>
Steam pressing and ironing techniques</li><li>
Stain removal methods</li></ul></li><li>
Ability to work under pressure and meet deadlines.</li><li>
Physically fit and able to stand for extended periods.</li><li>
Basic English communication skills.</li></ul><h3 class="jobSectionHeader">
Competencies We Value</h3><ul><li>
Strong attention to detail</li><li>
Precision and consistency</li><li>
Time management</li><li>
Reliability and accountability</li><li>
Pride in workmanship</li></ul>
<h3 class="jobSectionHeader">Why Join Us?</h3>
At InterContinental Bahrain, every detail contributes to the luxury experience. As a Laundry Valet / Pressman, you play a vital role in ensuring our guests look and feel their best.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Laundry Valet / Pressman

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