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guest experience expert

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25166182<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheraton Ankara Hotel &amp; Convention Center, Noktali Sokak, Kavaklidere, Ankara, T&uuml;rkiye, T&uuml;rkiye, 6700<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p><i>
Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.</i></p><p></p><p>
Sheraton ailesine kat&#305;ld&#305;&#287;&#305;n&#305;zda, k&uuml;resel toplulu&#287;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&#305;n bir araya gelmek ve ba&#287;lant&#305; kurmak i&ccedil;in se&ccedil;ti&#287;i bir mekan olduk. Sheraton &ccedil;al&#305;&#351;anlar&#305; d&uuml;nya genelinde 400'&uuml; a&#351;k&#305;n topluluklar&#305;yla bir aidiyet duygusu yarat&#305;r. &#304;lgi &ccedil;ekici deneyimler ve d&uuml;&#351;&uuml;nceli hizmet anlay&#305;&#351;&#305;yla misafirleri bizimle konaklamaya davet ediyor, onlar&#305; en iyi &#351;ekilde a&#287;&#305;rl&#305;yor ve birbirleriyle ba&#287;lant&#305; kurmaya te&#351;vik ediyoruz. Anlaml&#305; bir misafir deneyimi sunmaktan heyecan duyan bir tak&#305;m oyuncusuysan&#305;z, bir sonraki kariyer f&#305;rsat&#305;n&#305;z&#305; Sheraton'da ke&#351;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&#305;n Bulu&#351;ma Yeri' olma misyonumuzda bize kat&#305;l&#305;n. Sheraton Hotels &amp; Resorts'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n <b>par&ccedil;as&#305; olursunuz</b>. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri <b>tercih edin</b>, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye <b>ba&#351;lay&#305;n</b>, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi <b>olun</b> ve hayallerinize ula&#351;may&#305; <b>ba&#351;ar&#305;n</b>.</p></div></div>

Guest Experience Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25172088<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Hotel Istanbul Marmara Sea, Atakoy 2-5-6 Kisim Mah Rauf Orbay Caddesi No 2/1 L B, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34158<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.</i>
<p></p><p>Marriott Hotels si impegna costantemente per ottimizzare l'arte dell'accoglienza, innovando in ogni occasione e mantenendo il comfort della familiarit&agrave; in tutto il mondo. In qualit&agrave; di responsabile dell'accoglienza in Marriott Hotels, contribuirai a mantenere la promessa di una &quot;Meravigliosa ospitalit&agrave;, sempre&quot;, offrendo un servizio attento, sincero e innovativo che sostiene e si fonda su questa tradizione viva. Con un nome che &egrave; sinonimo di ospitalit&agrave; in tutto il mondo, siamo orgogliosi di darti il benvenuto per esplorare opportunit&agrave; di lavoro con Marriott Hotels. Entrando a far parte di Marriott Hotels ti unirai a un portfolio di brand con Marriott International. <b>Scegli</b> un ambiente dove puoi svolgere al meglio il tuo lavoro, <b>iniziare</b> il tuo percorso verso i tuoi obiettivi, <b>entrare a far parte</b> di un fantastico team globale e <b>diventare</b> la versione migliore di te.<br>
</p><div>
<br>
JW Marriott fa parte del portfolio di lusso di Marriott International ed &egrave; composto da oltre 100 bellissime propriet&agrave; in citt&agrave; d'accesso e in localit&agrave; turistiche uniche di tutto il mondo. JW ritiene che i dipendenti vengano prima di tutto: se i dipendenti sono felici, lo saranno anche i nostri ospiti. I dipendenti JW Marriott sono sicuri di s&eacute;, innovativi, autentici, intuitivi e continuano la tradizione del brand che porta il nome del fondatore dell'azienda, J. Willard Marriott. I nostri hotel offrono un'esperienza di lavoro completamente diversa dal resto, in cui farai parte di una comunit&agrave; e godrai di un vero spirito di squadra con un gruppo eterogeneo di collaboratori. JW crea opportunit&agrave; di formazione, sviluppo, riconoscimento e, soprattutto, un luogo dove perseguire le proprie passioni in un ambiente di lusso con un'attenzione particolare al benessere olistico. Il trattamento eccezionale degli ospiti inizia dal modo in cui ci prendiamo cura dei nostri dipendenti: &egrave; questo il nostro The JW Treatment&trade;. Entrando a far parte di JW Marriott ti unirai a un portfolio di brand con Marriott International. <b>Scegli</b> un ambiente dove puoi svolgere al meglio il tuo lavoro, <b>iniziare</b> il tuo percorso verso i tuoi obiettivi, <b>entrare a far parte</b> di un fantastico team globale e <b>diventare</b> la versione migliore di te.</div></div></div><p></p>

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25153589
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Renaissance Izmir Hotel, Akdeniz Mah Gaziosmanpasa Bulvari No 16 Konak, Izmir, T&uuml;rkiye, T&uuml;rkiye, 35210VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We&rsquo;re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Receptionist

Hilton

<div><p>Guest Review &amp; Experience Supervisor</p><p><b>
Position Title:</b> Guest Review &amp; Experience Supervisor<br>
<b>Department:</b> Front Office &ndash; dotted line to Mkt to Commercial
<br>
<b>Reports To:</b> Front Office Operation Manager</p><p><b>
Position Statement</b></p><p>
The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.</p><p><b>
What will I be doing?</b></p><p>
As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:</p><p><b>
Guest Review Management</b></p><ul><li><p>
Monitor, track, and respond to all guest reviews across online platforms on a daily basis.</p></li><li><p>
Ensure responses are timely, professional, and aligned with brand voice and positioning.</p></li></ul><p><b>
Guest Feedback Analysis</b></p><ul><li><p>
Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).</p></li><li><p>
Classify feedback into positive, negative, and areas for improvement.</p></li><li><p>
Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.</p></li></ul><p><b>
Reputation &amp; Reporting</b></p><ul><li><p>
Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.</p></li><li><p>
Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).</p></li><li><p>
Benchmark competitor reviews and share best practices with internal teams.</p></li></ul><p><b>
Recognition &amp; Engagement</b></p><ul><li><p>
Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.</p></li><li>
Foster a culture of guest feedback awareness and advocacy across all departments.</li></ul><p><b>
Continuous Improvement &amp; Training</b></p><ul><li><p>
Turn guest feedback into actionable insights that support operational and service enhancements.</p></li><li><p>
Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.</p></li><li><p>
Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.</p></li></ul><p><b>
What are we looking for?</b></p><p>
A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li><p>
Strong guest-focused approach and excellent communication skills.</p></li><li><p>
Problem-solving and analytical thinking abilities.</p></li><li><p>
Experience in report preparation, data analysis, and KPI tracking.</p></li><li><p>
Confidence in using digital platforms and review management tools.</p></li><li><p>
Previous experience in hospitality or guest services is preferred.</p></li><li><p>
Ability to work effectively with multiple departments and build positive relationships.</p></li><li><p>
Proactive mindset with an ability to identify improvement opportunities.</p></li><li><p>
Copyrighting skill is a plus.</p></li><li><p>
Excellent fluency Turkish and English grammar language skills.</p></li></ul><p></p><p><b>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.</p></div>

Guest Review & Experience Supervisor

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
  </li>
  <li>
   Ensuring all departments are kept informed of guest needs and feedback
  </li>
  <li>
   Support Operations Management team to respond immediately to changes received
  </li>
  <li>
   Ensure high levels of communication are maintained between the Operations Department and other departments
  </li>
  <li>
   Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
  </li>
  <li>
   Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
  </li>
  <li>
   Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
  </li>
  <li>
   Guest Operations Manager with training needs and development
  </li>
  <li>
   Maintain good communication and work relationships in all hotel areas
  </li>
  <li>
   Ensure that staffing levels are maintained
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Be environmentally aware
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Customer Service experience in supervisory or higher capacity
  </li>
  <li>
   Ability to listen and respond to demanding guest needs
  </li>
  <li>
   Excellent leadership skills
  </li>
  <li>
   Excellent interpersonal and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Committed to delivering high levels of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Flexibility to respond to a range of different work situations
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in similar role
  </li>
  <li>
   A degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Passion for delivering exceptional levels of guest service
  </li>
  <li>
   High level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hampton by Hilton Zeytinburnu
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hampton by Hilton
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Guest Operations Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>25166174<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Property Operations and Guest Relations Needs</b></p>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Supporting Profitability Goals</b></p>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul><p><br>
</p><p><b>Assisting Human Resources Activities</b></p>
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Duty Manager

BARCELO HOTEL GROUP TÜRKİYE

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Job DescriptionOverseeing daily operations of the Front Desk and the hotel.<br>
Checking reservations to ensure room availability and preparing for daily arrivals in terms of room assignments, amenities and any guest special requests.<br>
Overlooking and driving ALL loyalty and guest recognition programs.<br>
Providing a visible management presence while on duty.<br>
Welcoming VIP guests.<br>
Making daily courtesy calls to the guest rooms to ensure that guests enjoy their stays.<br>
Playing an integral part in developing the team through trainings.<br>
Handling guest complaints and making sure that all guest issues are resolved and focusing on the satisfaction and well being of the guests<br>
Ensuring quality in all aspects of work.<br>
Supporting the Front Office operation when needed.Promoting and following a safe work environment.Coordination with the departments.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
2 years experience in Duty Manager role or managerial level in Front Office with all Front Office operations skills.<br>
Bachelor's degree in hospitality or equivalent.<br>
Strong verbal and written English communication skills and second language is preferred.<br>
Strong knowledge in MS Office and Opera systems.<br>
Ability to handle multi tasks and guest requests.<br>
Passion for guest service.<br>
Organized, results-oriented with the ability to be flexible and work well under pressure</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Duty Manager
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>Nev&#351;ehir
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>4-12 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>25.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>28.10.2025</div></div></ul></div>

Explore 1839+ Guest experience expert in Turkey this October. Find roles across top companies and apply now to boost your career.

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