customer service specialist Jobs in Turkey

customer service specialist

customer care specialist, operations Jobs in Turkey

customer care specialist, operations

customer service professional Jobs in Turkey

customer service professional

customer service representative Jobs in Turkey

customer service representative

customer success manager

customer experience assistant supervisor

Fibabanka

<div>
 
 We are proud to announce that, our bank received a gold award 🥇 for EVP (Employee Value Proposition), and a silver award 🥈for the Best Advance in Interviewing Strategy from the Brandon Hall Awards.
 
 
 Also, our bank received two silver awards 🥈 for Recruiting or Talent Acquisition Team of the Year, and Achievement in Diversity and Inclusion categories from the Stevie Awards. 🏆
 
 
 What are you waiting for to get involved in our international award-winning process? 🎉
 
 
 
 
 
 We are looking for a Customer Experience Supervisor to join our Customer Experience team at our bank.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Define, communicate, and embed a clear customer experience vision and strategy across the organization.
 </li>
 <li>
 Serve as a CX ambassador, fostering a culture of empathy, design thinking, and continuous improvement.
 </li>
 <li>
 Lead the creation and optimization of end-to-end customer journey maps, identifying pain points, opportunities, and innovation areas.
 </li>
 <li>
 Facilitate design thinking workshops with internal teams to co-create customer-focused solutions.
 </li>
 <li>
 Implement Voice of the Customer (VoC) programs, customer feedback loops, and sentiment analysis tools.
 </li>
 <li>
 Leverage advanced analytics and AI-powered insights to identify trends, predict needs, and prioritize initiatives.
 </li>
 <li>
 Establish and track CX metrics such as NPS, CES, CSAT, churn rate, and customer lifetime value (CLV).
 </li>
 <li>
 Collaborate with product, marketing, and operations teams to ensure improvement actions are executed and measured for impact.
 </li>
 <li>
 Oversee the creation of customer-facing communication materials that align with our brand voice and enhance the customer journey.
 </li>
 <li>
 Drive initiatives to personalize digital touchpoints and foster deeper customer engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Mathematics, Statistics, Design, or related field (Master&rsquo;s degree is a plus).
 </li>
 <li>
 Minimum 5+ years of experience in Customer Experience, Service Design, or related fields, with proven leadership in driving customer-centric transformation.
 </li>
 <li>
 Strong expertise in CX tools and methodologies (Design Thinking, Customer Journey Mapping, Service Blueprinting, Agile CX).
 </li>
 <li>
 Demonstrated ability to translate complex customer insights into actionable strategies.
 </li>
 <li>
 Excellent stakeholder management, facilitation, and storytelling skills.
 </li>
 <li>
 Analytical mindset with proficiency in data visualization and analytics tools.
 </li>
 <li>
 Proactive, self-driven, and able to take initiative in fast-changing environments.
 </li>
 <li>
 Curious, open to feedback, and committed to continuous learning to stay ahead of industry trends.
 </li>
 <li>
 High level of empathy, adaptability, and resilience.
 </li>
 <li>
 Fluent in English (written and spoken).
 </li>
 </ul>
 
 
 
 
 🩹Comprehensive private health insurance
 
 
 🧁Digital Meal Voucher
 
 
 😊 Individual Pension System (BES) Contribution by Fibabanka
 
 
 🎉 Special Leave Rights for personal needs
 
 
 📔 Master / Phd payments in the related job fields
 
 
 📖 Full scholarship MBA in Ozyegin University
 
 
 😊Data Allowance
 
 
 💫 Fiba Holding Group Company discounts
 
 
 ☕️ Celebrations, parties and happy hours!
 
 
 😎 Enjoyable club activities for various hobbies
 
 
 🎁 Many other benefits!
 
 
 
 
 
 
 As Fibabanka Anonim &Scedil;irketi ("Company" or "Fibabanka"), which has the title of data controller, we show the utmost sensitivity for the processing and protection of the personal data of our employee candidates in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and its secondary regulations (together "KVK legislation"). With this
 
 
 Privacy Notice
 
 
 , we would like to inform you about the personal data processing activities carried out by our Company for you, our employee candidates.
 
 
 
 
</div>

Customer Experience Assistant Supervisor

QNB Türkiye

<div>
 
 
 Product Management - Projects &amp; Partnerships- Assistant Manager / Supervisor /Assistant Supervisor
 
 
 
 
 
 
 
 Innovate &amp; Protect: Lead Loan Product Strategy;
 
 
 
 If you&rsquo;re a strategic thinker with exceptional communication skills eager to shape the future of corporate lending, and possess strong analytical thinking, crisis management, and problem-solving abilities alongside a career goal in commercial and consumer banking, you&rsquo;ve come to the right place.
 
 
 You can drive revenue growth by leading the design and launch of innovative loan products aligned with market opportunities and customer demands, collaborating with key stakeholders across the organization.
 
 
 QNB&rsquo;s human resources policies are aiming to create an equal, fulfilled and empowering path for individuals willing to have a satisfying career journey.
 
 
 
 
 
 
 If you are ready to be a part of this atmosphere, you&rsquo;ll be responsible of;
 
 
 <ul>
 <li>
 Attending the due diligence regarding the funds of international financial institutions such as COSME EIF, EBRD, IFC that aim for granting loans to a certain sector or a customer group, determining the criteria of loan agreement process in line with the targets of the business lines, studying the pricing, tracking credit utilization, making necessary reporting.
 </li>
 <li>
 Executing partnership programs with leading companies in several sectors by designing loan disbursement processes, carrying out marketing activities in all digital channels
 </li>
 <li>
 Running all the processes regarding the Credit Guarantee Fund (CGF).
 </li>
 <li>
 Monitoring and reporting loan products withing the scope of partnerships on a daily, weekly and monthly basis for each fund and for each business lines separately.
 </li>
 <li>
 Determining the reformative fields regarding the processes of loan products, designing them and managing the IT projects.
 </li>
 <li>
 Replying the questions on the loan products received from Head Office or Regional Sales teams and taking actions to increase the knowledge of on-site teams
 </li>
 <li>
 Conducting audits of our business processes with financial institutions and third-party partners for taking preventive actions or rearrangement of the processes if needed
 </li>
 <li>
 Analyzing the impact of legislations and regulations announced by the Central Bank of the Republic of T&uuml;rkiye (CBRT) and the Banking Regulation and Supervision Authority (BRSA) on financial funds and partnership programs, implementing new rules to the current processes and informing the business lines and the sales organizations.
 </li>
 </ul>
 
 
 
 
 
 We are waiting for your application if;
 
 
 <ul>
 <li>
 Having at least Bachelor&rsquo;s Degree preferably graduated from Business Administration, Economics, Engineering
 </li>
 <li>
 At least 1 year experience in Product/Project management, Marketing, Analytics or Business Development
 </li>
 <li>
 Military service must be completed for male candidates
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 High presentation and strategic analysis skills
 </li>
 </ul>
 
 His/her place of duty will be QNB Bank A.&Scedil;. Head Office
 
</div>

Product Management - Projects & Partnerships- Assistant Manager / Supervisor /Assistant Supervisor

BNP Paribas

<div>At TEB, we are looking for an HR Data Management and BNPP Applications Assistant Manager with the following qualifications to work in Human Resources Data Management and multinational projects.<ul><div>
A degree in Engineering or Statistics is preferred</div><div>
New graduate for supervisor role or min. 2 years of experience for Assistant Manager role</div><div>
Knowledge of data preparation, data transformation, data modeling and data control</div><div>
Analytical mindset and attention to detail</div><div>
Ability to follow KVKK and GDPR legislation</div><div>
Excellent command of English</div><div>
Responsible, strong written and verbal communication skills</div><div>
Has experience in project management, analysis, and testing processes</div><div>
MSSQL, Oracle, Qlik, SAP BO and MS Office tools knowledge is a plus</div><div>
Data management tools such as Informatica, ABInitio is a plus</div></ul>
Job Description:<ul><div>
Ensuring compliance of data processing, transfer, and storage management and processes with relevant legislation and regulations</div><div>
Conducting activities related to Data Integrity and Quality, and contributing to the promotion of the &ldquo;Know Your Data (KYD)&rdquo; culture within HR</div><div>
Implementing and maintaining HR Metadata Management projects in line with the Bank&rsquo;s strategies and applicable regulations (KVK, BRSA, and GDPR)</div><div>
Ensuring that the HR data inventory is kept up to date, contributing to the preparation of related strategies and documentation, and feeding data into the Bank&rsquo;s data inventory tool</div><div>
Contributing to the implementation of projects outlined in the Bank&rsquo;s Data Governance Roadmap in compliance with HR confidentiality principles, and reporting to the relevant committees</div><div>
Ensuring business continuity for the discovery and governance of employees&rsquo; semi-structured and unstructured data, and implementing and maintaining relevant tools</div><div>
Implementing, managing, and supporting BNP HR applications</div><div>
Contributing to BNP Data Management applications, implementing projects in this context, and ensuring the maintenance of the data set</div></ul></div>

HR Data Management and BNPP Applications Assistant Manager

 Guess

<div>Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.<ul>
<li>Assistant Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul>Requirements<ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

Assistant Store Manager (Historia)

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Description: 
The Finance Supervisor performs financial and expense analyses and controls financial performance KPIs. He/She compiles and prepares reports, graphs, and charts; prepares forecasts and analyzes trends in supply chain and small package operations. This position prepares and presents financial information within and outside the work unit and works closely with supervisors, managers, controllers and sales representatives. He/She is responsible for financial administration, functional administration, and staff management (i.e., career development, staffing, performance management, and organizational development) for employees in the department. 
What you&rsquo;ll do:
The Supervisor is responsible for control and analysis of timely payment of invoiced services by UPS customers. He/She supervise the team that monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. The Supervisor supports resolving employee and customer issues to remove barriers to prompt payment via internal and external communication. This position supervises specialists, leaders and administrators. He/She manages full AR &amp; Collections cycle and leads process improvements to streamline AR &amp; Collections.
Position is for Turkey location under processes of Accounts Receivable, Collections and Collect on Delivery. 
What you&rsquo;ll get:<ul><li>
Opportunity to manage international team.</li><li>
Hybrid working model.</li><li>
An opportunity to work in a diverse team gaining valuable experience in an international work environment.</li><li>
Ongoing learning and development opportunities along with supported career development.</li></ul>
What you&rsquo;ll need:<ul><li>
Very good English - spoken and written.</li><li>
A bachelor&rsquo;s or master&rsquo;s degree (or international equivalent), preferably in Finance or proven experience in Finance (Collections, Accounts Receivable, FP&amp;A etc.)</li><li>
Knowledge of Microsoft Excel and PowerPoint.</li><li>
Enthusiastic and motivating leadership skills, strong and confident communication skills, a driven and open-minded approach to continuous improvement, strong analytical skills and fluent in English (both verbal and written).</li></ul> 
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. 
Employee Type: 
Permanent 
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</div>

Finance Supervisor

Customer Support Specialist

Aktif Bank

<div>
 
 
 Digital Communications and Social Media Assistant Manager/Manager
 
 
 
 
 If you are in for an experience without limits at Aktif Bank, this position is what you are looking for.
 
 
 
 
 
 
 
 Perhaps, you are the teammate who will join us as &ldquo;Digital Communications and Social Media Assistant Manager/Manager&rdquo; and with whom we will accomplish great things together.
 
 
 
 
 
 
 
 WHY SHOULD YOU APPLY?
 
 
 
 Bachelor's degree preferably in advertising other relevant fields
 
 <ul>
 <li>
 Minimum 4 years of experience in digital brand communication and social media management
 </li>
 <li>
 Experience in managing digital brand awareness campaigns
 </li>
 <li>
 Ability to manage content for multiple social media channels. Tiktok experience is a must.
 </li>
 <li>
 A forward thinking mindset and hands-on experience in using AI tools for creative content development are highly valued
 </li>
 <li>
 Analytical mindset for analyzing data
 </li>
 <li>
 Proactive and creative thinker
 </li>
 <li>
 Good at peer to peer communication
 </li>
 <li>
 Customer focused
 </li>
 <li>
 Experience in banking industry is a plus
 </li>
 <li>
 High proficiency in English
 </li>
 </ul>
 
 
 
 
 If yes, apply immediately.
 
 
 
 
 
 
 THIS IS YOUR ONE DAY AT WORK. HOW DOES IT SOUND?
 
 
 
 Working with advertising and social media agencies for creative content production processes
 
 
 Defining the digital communications and social media strategies in line with main brand strategies
 
 
 Managing Aktif Bank&rsquo;s and its digital bank N Kolay&rsquo;s social media channels
 
 
 Creating collaborative and synergistic projects with brands within the Aktif Bank ecosystem
 
 
 Leading and coordinating innovative digital brand marketing initiatives for our Passo brand in collaboration with the business unit team
 
 
 Creating both always on and ATL campaign related digital projects
 
 
 Analyzing digital assets of the competitors, defining best practices. Reporting the analyses to the brand communication team.
 
 
 Working closely with the performance marketing team and delivering the necessary assets
 
 
 Working in cooperation with the social media monitoring team, supervising the brand&rsquo;s tone of voice in monitoring responses
 
 
 Ensuring all contents are following customer experience principles
 
 
 Following digital, AI and social media trends both locally and global scale and keeping the brand communication team up to date on latest trends
 
 
 We are waiting for your application.
 
</div>

Digital Communications and Social Media Assistant Manager/Manager

Explore 1962+ Customer experience assistant supervisor in Turkey this October. Find roles across top companies and apply now to boost your career.