accommodation supervisor

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guest experience supervisor Jobs in Sharjah

guest experience supervisor

guest relation executive

guest relations duty manager - female preferred Jobs in Sharjah

guest relations duty manager - female preferred

guest experience manager

Marriott International

<div>Additional InformationJob: Guest Services Supervisory level 
Job Number25171808 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Guest Relations Duty Manager
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Duty Manager - Female Preferred

<div>Additional Information 
Job Number25171791 
Job CategorySpa 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Spa &amp; Recreation Manager
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa & Recreation Manager - Spa Experience - Female Preferred

<div>Additional Information 
Job Number25179704 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Services Agent - Guest Experience Expert

<div>
 
 Additional Information
 
 Job: Guest Services Supervisory level
 
 
 
 Job Number
 
 25171808
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 Ao entrar para a fam&iacute;lia Sheraton, voc&ecirc; se torna membro de sua comunidade global. Somos um local para se encontrar e conectar desde 1937. No Sheraton, os funcion&aacute;rios criam uma sensa&ccedil;&atilde;o de pertencimento em mais de 400 comunidades espalhadas pelo mundo. Convidamos, recebemos e conectamos h&oacute;spedes atrav&eacute;s de experi&ecirc;ncias envolventes e um servi&ccedil;o bem prestado. Se gosta de trabalhar em equipe e pretende proporcionar uma experi&ecirc;ncia significativa para o h&oacute;spede, incentivamos voc&ecirc; a explorar sua pr&oacute;xima oportunidade de carreira com o Sheraton. Junte-se a n&oacute;s na miss&atilde;o de ser o local onde o mundo se encontra. Ao entrar para o Sheraton Hotels &amp; Resorts, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

Guest Experience Supervisor

<div>Additional Information 
Job Number25179704 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Guest Experience Expert

Arada

<div>
 
 
 PURPOSE OF THE ROLE:
 
 
 
 
 
 
 The Night Manager oversees the smooth running of hotel operations during the night shift, ensuring guest safety, security, and satisfaction. This role supervises night staff, manages late check-ins/check-outs, resolves guest issues, and ensures compliance with hotel policies and standards.
 
 
 
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Oversee all hotel operations during the night, including front office, housekeeping coordination, and security.
 </li>
 <li>
 Act as the primary point of contact for guests during the night shift, handling queries, complaints, and special requests.
 </li>
 <li>
 Supervise late check-ins/check-outs, ensuring accuracy in billing and reservation systems.
 </li>
 <li>
 Conduct night audits and prepare daily revenue and occupancy reports.
 </li>
 <li>
 Monitor guest safety and security, responding promptly to emergencies and incidents.
 </li>
 <li>
 Inspect hotel facilities, public areas, and guest rooms to maintain cleanliness and standards.
 </li>
 <li>
 Support and guide night shift staff, ensuring proper service delivery and adherence to hotel policies.
 </li>
 <li>
 Communicate important updates, incidents, and reports to morning management teams.
 </li>
 <li>
 Assist in training night staff and maintaining service excellence
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/diploma in Hospitality Management or related field
 </li>
 </ul>
 
 
 
 
 
 
 
 EXPERIENCE
 
 
 
 
 
 <ul>
 <li>
 4-5 years of experience in hotel operations, with at least 2 years in a supervisory role.
 </li>
 </ul>
 
 
 
 
 
 SKILLS
 
 
 
 
 
 <ul>
 <li>
 Strong leadership, decision-making, and problem-solving skills.
 </li>
 <li>
 Excellent communication and guest service abilities.
 </li>
 <li>
 Proficiency in English; Arabic language skills strongly preferred.
 </li>
 <li>
 Ability to work independently and remain calm under pressure.
 </li>
 <li>
 Willingness to work shifts, weekends, and public holidays
 </li>
 </ul>
 
 
</div>

Night Manager - Nest Hotel

Americana Restaurants

<div>
 
 
 Job Purpose
 
 
 
 The Operations Manager will lead and inspire a team of passionate coffee professionals to deliver the exceptional Peet&rsquo;s Coffee experience across all stores under your supervision. This role drives operational excellence, elevates guest experience, and builds high-performing teams that embody Peet&rsquo;s values of craftsmanship, care, and community. The Operations Manager will focus on growing sales, profitability, and brand love while ensuring every cup and every interaction reflects Peet&rsquo;s uncompromising quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Leadership &amp; Excellence
 
 
 <ul>
 <li>
 Oversee day-to-day operations across all assigned Peet&rsquo;s Coffee locations, ensuring consistent delivery of quality, service, and speed.
 </li>
 <li>
 Drive achievement of sales, EBITDA, and performance targets through strong business insight and on-ground leadership.
 </li>
 <li>
 Review financial, operational, and brand audit outcomes; develop action plans that ensure continuous improvement.
 </li>
 <li>
 Partner with the Quality and Training teams to maintain food safety, health, and operational standards in every store.
 </li>
 <li>
 Conduct regular caf&eacute; visits to assess product quality, equipment maintenance, and the overall guest experience.
 </li>
 </ul>
 
 
 Growth &amp; Brand Development
 
 
 <ul>
 <li>
 Identify and implement initiatives that enhance brand visibility, grow sales, and strengthen Peet&rsquo;s presence in the market.
 </li>
 <li>
 Monitor trade zones, competitor activities, and consumer trends to guide marketing and promotional strategies.
 </li>
 <li>
 Collaborate with cross-functional teams on new store openings, layout design, and location recommendations.
 </li>
 <li>
 Evaluate local marketing campaigns and initiatives (flyers, digital activations, delivery promotions) for impact and ROI.
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 <ul>
 <li>
 Lead, mentor, and develop Area Managers and Store Leaders to create a culture of ownership, accountability, and care.
 </li>
 <li>
 Identify and nurture high-potential team members, building a strong bench for future growth and succession.
 </li>
 <li>
 Recognize and celebrate achievements that reflect Peet&rsquo;s spirit of teamwork and craftsmanship.
 </li>
 <li>
 Provide continuous coaching and constructive feedback to help teams deliver operational excellence and authentic guest experiences.
 </li>
 </ul>
 
 
 Performance &amp; Strategy
 
 
 <ul>
 <li>
 Conduct weekly business reviews with Area Managers to assess sales performance, operational consistency, and growth opportunities.
 </li>
 <li>
 Finalize and manage annual business and sales budgets, aligning store performance with brand goals.
 </li>
 <li>
 Analyze key business metrics to identify patterns, anticipate challenges, and act proactively.
 </li>
 <li>
 Lead cross-functional discussions to ensure operational initiatives support Peet&rsquo;s long-term growth strategy.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Hospitality, or a related field.
 </li>
 <li>
 Postgraduate studies in Business or FMCG Management are preferred.
 </li>
 <li>
 Minimum 7 years of experience in food &amp; beverage operations, ideally with a premium coffee or caf&eacute; brand.
 </li>
 <li>
 Proven track record in leading multi-unit teams, driving profitability, and enhancing guest experience.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong business acumen and analytical ability.
 </li>
 <li>
 Excellent command of MS Office and operational reporting tools.
 </li>
 <li>
 Fluent in English and Arabic; a third language is a plus.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Passion for Coffee and Guest Experience
 </li>
 <li>
 Strategic Thinking and Business Insight
 </li>
 <li>
 People Leadership and Talent Development
 </li>
 <li>
 Creativity and Innovation in Operations
 </li>
 <li>
 Effective Communication and Collaboration
 </li>
 <li>
 Agility and Decision-Making Under Pressure
 </li>
 <li>
 Culture Building and Team Engagement
 </li>
 </ul>
</div>

Operations Manager - Peet's Coffee

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