business development representative Jobs in Abu Dhabi

business development representative

front desk receptionist Jobs in Abu Dhabi

front desk receptionist

guest service agent

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

hr executive

guest experience representative

Marriott Hotels Resorts

Description Position Summary Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wakeup calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message. Receive record and relay messages accurately completely and legibly. Activate / deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and / or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related Work Experience: No related work experience.</li> <li>Supervisory Experience: No supervisory experience.</li> <li>License or Certification: None.</li> </ul> Key Skills <ul> <li>Bilingual</li> <li>Linux Administration</li> <li>Documentation</li> <li>LNG</li> <li>Entry Level Finance</li> </ul> Employment Details <ul> <li>Employment Type: Full-Time</li> <li>Experience: years</li> <li>Vacancy: 1</li> </ul> Marriott International EEO Statement Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.<img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNV4uLV3ZUZTMn7v4UsVxG%2b0a" width="0" height="0" />

Guest Experience Agent - The Abu Dhabi EDITION

Marriott International

<div>Additional Information 
Job Number25166790 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number25168410 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed. 
CID Data Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The CID Data Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.
ESSENTIAL FUNCTIONS:
<ul><li>To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties</li>
<li>To monitor and correct any discrepancy shown by the PMS and CID system reconciliation</li>
<li>To handle all CID related messages and information, acting as a link between the hotel and the local authorities</li>
<li>To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOM</li>
<li>To maintain a structured filing system, as per CID and audit procedures requirements</li>
<li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Make sure all guest profiles are turned to &ldquo;Complete&rdquo; from incomplete lists</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At Least 1 year of experience within the hospitality industry 

#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - CID Agent

<div>Additional Information 
Job Number25169688 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li></ul>
<ul><li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</li></ul>
<ul><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li></ul>
<ul><li>To personally greet and escort the guests rather than pointing out directions.</li></ul>
<ul><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li></ul>
<ul><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li></ul>
<ul><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li></ul>
<ul><li>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</li></ul>
<ul><li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li></ul>
<ul><li>To always keep the working area clean and well maintained.</li></ul>
<ul><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li></ul>
<ul><li>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li></ul>
<ul><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li></ul>
<ul><li>To be aware of and to report all guest comments or complaints.</li></ul>
<ul><li>To be aware of all VIPs visiting or staying in the hotel.</li></ul>
<ul><li>To maintain an accurate guest profile.</li></ul>
<ul><li>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</li></ul>
<ul><li>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li></ul>
<ul><li>To properly follow all CID and local government requirements concerning hotel guests and files.</li></ul> 
PREFERRED QUALIFICATIONS
Education: Bachelor degree required.
Related Work Experience: At least 1 year of experience within the hospitality industry. 
#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

Masarra

<div>
 
 The Guest Experience Manager leads the reservations and concierge onsite teams, aligning them to optimize customer service operations, sales, and B2B output. The role also includes managing and directing assistant managers and their respective teams of concierge agents and reservations executives by communicating senior leadership expectations, leading change programs, and acting as a point of escalation. The role is dynamic, responding to senior leadership requirements such as leading initiatives, executing sales targets, optimizing processes, and leading small to medium projects to implement changes across technology, processes, and people. The Reservations Manager is proficient in people management, including performance management, disciplinary processes, hiring, and personnel development, and has a solid foundation in reservations experience. The ideal candidate will focus on business performance excellence, continuous business improvement, employee experience, insightful reporting, sales, achieving operational efficiencies, and building stakeholder relationships.
 
 
 
 
 
 Job Scope:
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a team of Assistant Managers, Concierge Executives, Reservations Agents, and Specialists.
 </li>
 <li>
 Foster collaboration, accountability, and continuous development within the team.
 </li>
 <li>
 Drive engagement and morale through recognition, open communication, and feedback.
 </li>
 <li>
 Act as an escalation point, using sound judgment and company policies to guide decisions.
 </li>
 <li>
 Represent the team in leadership forums and champion operational priorities.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure delivery of world-class omni-channel customer service (phone, email, chat, social media, in-person).
 </li>
 <li>
 Develop and monitor KPIs for service quality, sales, and performance.
 </li>
 <li>
 Lead process improvements, SOP updates, and new system integrations.
 </li>
 <li>
 Manage guest escalations (B2B &amp; B2C) to ensure swift resolution and satisfaction.
 </li>
 <li>
 Oversee compliance with all company policies, working hours, and service standards.
 </li>
 </ul>
 
 
 Business Performance &amp; Improvement
 
 
 <ul>
 <li>
 Analyze performance data to identify improvement opportunities and optimize operations.
 </li>
 <li>
 Lead business improvement and lean initiatives to enhance productivity.
 </li>
 <li>
 Partner with cross-functional teams (Sales, PMO, Operations) to drive ROI on initiatives.
 </li>
 <li>
 Present findings and recommendations to leadership for informed decision-making.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Develop dashboards and reports to track KPIs, service levels, and customer satisfaction.
 </li>
 <li>
 Provide actionable insights for resource planning and forecasting.
 </li>
 <li>
 Collaborate with Workforce Management to ensure operational efficiency and manpower optimization.
 </li>
 </ul>
 
 
 Collaboration &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner with Marketing, Sales, and IT to ensure seamless coordination across functions.
 </li>
 <li>
 Maintain strong relationships with Yas Island theme parks, off-island attractions, and external clients.
 </li>
 <li>
 Lead task forces during key projects, product launches, or seasonal peaks.
 </li>
 <li>
 Serve as a trusted advisor to leadership, bringing front-line insights to strategic discussions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Management or equivalent.
 </li>
 <li>
 Certifications in Contact Centre Management (COPC), CX, Leadership, Lean Six Sigma, or Project Management are an advantage.
 </li>
 <li>
 3+ years&rsquo; experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 At least 1 year of managing process improvement or business performance programs.
 </li>
 <li>
 Strong analytical, leadership, and communication skills with a passion for people and service.
 </li>
 <li>
 Proven ability to manage omni-channel operations in a fast-paced environment.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 Desirable:
 
 <ul>
 <li>
 English and Arabic fluency or any other language.
 </li>
 </ul>
 
 Coaching and mentorship skills.
 
</div>

Guest Experience Manager

Ribbonaira

We are luxury high end salon and spa in the heart of Abu Dhabi, looking for talented ladies to join our growing team. We are seeking a highly skilled and creative Hairdresser with a passion for excellence, artistry, and personalized care to join our team.DUTIES AND RESPONSIBILITIES:<ul><li>Responsible for providing the highest quality of customer service to clients/guests</li><li>Able to promote as well our services and company.</li><li>Exhibit a professional and well-groomed appearance every time</li><li>Build and maintain customer relationships in order to build strong loyalty</li><li>Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers &lsquo;expectations</li><li>Being able to understand and use universal precautions when providing services, including assessing guest hair conditions before commencing any treatments</li><li>Consulting with clients on stylistic options for their hair.</li><li>Listening to client needs to determine their preferences.</li><li>Shampooing, cutting, coloring and highlighting hair.</li><li>Performing scalp treatments as required.</li><li>Acting as salespersons to sell clients hair care retail products.</li><li>Keeping updated on hairstyle trends and styling methods.</li><li>Focus on selling and up selling thru friendly and efficient service.</li><li>Promote other spa/salon services by suggesting to guests&rsquo; other beneficial treatments offered by the spa/salon.</li><li>Demonstrate a solid knowledge of brands and products</li><li>Advise customers on product ranges best suited to their needs</li><li>Address and answer customers' queries about products, prices, availability, product uses, and services</li><li>Ensure the sanitation of all equipment, cleaning and disinfecting all tools on a daily basis</li><li>Adhering to salon safety and cleanliness standards.</li><li>Reports to immediate manager problems, issues and concern related to operations.</li><li>Handle customer complaints as per job knowledge and address it to supervisor and/or manager</li><li>Perform any other duties as directed by the manager owner or the owner's representative.</li></ul>QUALIFICATIONS:<ul><li>Must have a certificate/license from a cosmetology school with at least 3+ years working experience as a hair stylist</li><li>Proven knowledge of hair styling and treatment techniques such as Balayage, Ombre, Highlights, Lowlights, Color Melt, Permanent &amp; Semi-permanent Color, Bleaching, Keratin Treatments, Protein Treatments, Hair Extensions etc.</li><li>A wide pallet of styling and coloring techniques</li><li>Proficiency with using hair styling and treatment equipment such as hot irons, curlers, blow-dryers and more</li><li>Superb communication skills preferably both in English and Arabic</li><li>Excellent customer service skills.</li><li>Can join immediately.</li></ul>Please submit your CVs and let us know more about you and your experience.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsExperience:<ul><li>Hairdressing : 3 years (Preferred)</li></ul>

Hairdresser

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
What you will do
Main duties/Qualifications:
1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
2. Checks guest out of the hotel, preparing and explaining the bill.
3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
9. Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
10. Works harmoniously and professionally with co-workers and supervisors.
11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.
13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
Night Shift:
1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. Handles a multitude of keys.
4. Be familiar with room and rate availability for current and future dates.
5. Accepts reservations, changes and cancellations in the absence of reservations staff.
6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
8. Handles guest problems or complaints.
9. Utilizes the computer system in running daily reports and in blocking special requests.
10. Keeps all support departments informed of necessary information or requests.
11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.
12. Completes key packets and vouchers, and to modify registration cards.
13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
14. Maintains a balanced bank assigned to you from the hotel.
15. Reconciles all transactions at the close of the shift and to cash out.
16. Recites hours of operation of all hotel facilities and special service codes.
17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.
18. Handles hotel emergency procedures and situations with maturity and professionalism.
19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.
<div>What you bring
 
<ul><li>A minimum of at least 1-2 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of food and/or wine
</li></ul><ul><li>Proficient in English (speaking, reading, writing); Arabic language is a plus
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><div>What we offer
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div>

Front Desk Receptionist

Explore 2350+ Guest experience representative in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.