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costumer relations specialist

guest experience representative

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139151
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25107310
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt, 11757VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 Os Marriott Hotels trabalham para elevar a arte da hotelaria, inovando a cada oportunidade enquanto mant&ecirc;m o conforto e familiaridade pelos quais s&atilde;o conhecidos por todo o mundo. Como membro dos Marriott Hotels, voc&ecirc; ajuda a cumprir a promessa de "sempre oferecer uma &oacute;tima hotelaria", ao prestar um atendimento gentil, simp&aacute;tico e moderno, que incorpora e expande um legado. Com um nome que &eacute; sin&ocirc;nimo de hotelaria por todo o mundo, temos orgulho de convidar voc&ecirc; a explorar uma carreira nos Marriott Hotels. Ao entrar para os Marriott Hotels, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
 
 
 O JW Marriott faz parte do portf&oacute;lio de luxo da Marriott International e consiste em mais de 100 belos hot&eacute;is em cidades emblem&aacute;ticas, al&eacute;m de locais de resort pelo mundo. O JW acredita em priorizar nossos colaboradores. Se nossos funcion&aacute;rios est&atilde;o felizes, nossos h&oacute;spedes estar&atilde;o felizes. Os colaboradores JW Marriott s&atilde;o confiantes, inovadores e aut&ecirc;nticos e representam o legado da marca do fundador da empresa J.Willard Marriott. Nossos hot&eacute;is oferecem uma experi&ecirc;ncia profissional &uacute;nica, onde voc&ecirc; faz parte de uma comunidade e aproveita v&iacute;nculos verdadeiros com um diversificado grupo de colegas. O JW cria oportunidades de treinamento, desenvolvimento, reconhecimento e, o que &eacute; mais importante, fornece um local onde se pode correr atr&aacute;s dos seus sonhos num ambiente de luxo, focado no bem-estar hol&iacute;stico. O tratamento excepcional dado aos nossos h&oacute;spedes come&ccedil;a por tratar bem nossos funcion&aacute;rios. &Eacute; este o tratamento JW. Ao entrar para o JW Marriott, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

Guest Experience Expert

Pipeline Gurus

<div>
 Role Summary
 
 
 We are seeking a highly motivated
 
 Sales Development Representative (SDR)
 
 to join our team and drive growth in the
 
 hospitality technology sector
 
 . The SDR will play a critical role in generating qualified leads, building strong relationships with decision-makers in hotels, resorts, and restaurants, and supporting the sales team in expanding market share.
 
 
 This role is ideal for someone who is energetic, tech-savvy, and passionate about the hospitality industry and SaaS solutions that transform guest experiences, operations, and revenue growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead Generation &amp; Prospecting
 </li>
 <ul>
 <li>
 Research and identify potential clients within the hospitality industry (hotels, resorts, restaurants, serviced apartments, event venues).
 </li>
 <li>
 Use outbound channels (cold calls, email campaigns, LinkedIn outreach, events) to connect with decision-makers such as General Managers, Revenue Managers, IT Directors, and F&amp;B Managers.
 </li>
 </ul>
 <li>
 Qualification &amp; Discovery
 </li>
 <ul>
 <li>
 Conduct discovery calls to understand prospects' operational challenges, technology needs, and decision-making processes.
 </li>
 <li>
 Qualify inbound leads from marketing campaigns, webinars, and tradeshows.
 </li>
 <li>
 Build a strong sales pipeline of opportunities aligned with company goals.
 </li>
 </ul>
 <li>
 Collaboration with Sales &amp; Marketing
 </li>
 <ul>
 <li>
 Work closely with Account Executives to schedule product demos and sales meetings.
 </li>
 <li>
 Share market insights, customer pain points, and competitive intelligence with the sales and product teams.
 </li>
 <li>
 Align with marketing on campaigns targeting the hospitality sector.
 </li>
 </ul>
 <li>
 CRM &amp; Reporting
 </li>
 <ul>
 <li>
 Maintain accurate and up-to-date records of prospect interactions in CRM (HubSpot, Salesforce, or similar).
 </li>
 <li>
 Track outreach activity, KPIs, and pipeline progression.
 </li>
 <li>
 Provide weekly/monthly reports on lead generation results
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Hospitality Management, Marketing, or related field.
 </li>
 <li>
 1-3 years of experience in sales, business development, or customer-facing roles (hospitality industry background is a plus).
 </li>
 <li>
 Familiarity with hospitality technology solutions (PMS, RMS, POS, CRM, Guest Experience apps, Channel Managers, etc.) is highly desirable.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to engage senior stakeholders.
 </li>
 <li>
 Strong research, prospecting, and organizational skills.
 </li>
 <li>
 Self-driven, target-oriented, and comfortable in a fast-paced, SaaS-driven environment.
 </li>
 <li>
 Proficiency in CRM tools, LinkedIn Sales Navigator, and outreach automation platforms is a plus.
 </li>
 <li>
 Fluency in English (additional languages such as Arabic, French, or Spanish are a plus for international markets)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 What We Offer
 
 
 
 
 <ul>
 <li>
 Competitive base salary + commission structure.
 </li>
 <li>
 Career growth opportunities within a fast-scaling hospitality tech company.
 </li>
 <li>
 Training and mentorship in SaaS sales and hospitality solutions.
 </li>
 <li>
 Exposure to global hospitality leaders and cutting-edge technologies.
 </li>
 <li>
 Dynamic and collaborative work environment
 </li>
 </ul>
</div>

Sales Development Representative (Hospitality Technology)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25138285
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Duty Manager

InfoSysTech IST

<div>
 
 Inside Sales Representative &ndash; Cairo | IST (Infosystech)
 
 
 
 
 
 IST (Infosystech) is looking for a motivated and ambitious Inside Sales Representative to join our growing team in Cairo supporting IST regional expansion.
 
 
 
 
 
 Responsibilities:
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Identify and reach out to potential clients.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Build and maintain strong customer relationships.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Present and promote our software solutions and services.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Work towards achieving sales targets and contributing to team success.
 
 
 
 
 
 Requirements:
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Bachelor&rsquo;s degree in Business Administration or a related field.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Fluent English
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Fresh graduates are welcome to apply &ndash; no prior experience required.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Strong communication and negotiation skills.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Self-motivated and eager to learn.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Based in Cairo.
 
 
 
 
 
 What We Offer:
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Full training
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Competitive salary + commission.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Career growth opportunities.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Supportive and dynamic work environment.
 
 
 
 
 
 If you&rsquo;re passionate about sales and eager to start your career with IST, we&rsquo;d love to hear from you!
 
 
 👉 Apply now or share your CV at [m.khaled@istegy.com].
 
</div>

Inside Sales Representative

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141891
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Butler

Plaza Premium Group

<div>
 
 
 About the Company
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
 
 
 
 
 
 
 Our promise to you:
 
 
 <ul>
 <li>
 We will respect and value your background and perspectives
 </li>
 <li>
 We will work together with integrity
 </li>
 <li>
 We will share our incredible pride for job, company and industry
 </li>
 </ul>
 
 
 
 
 
 What we ask of you:
 
 
 <ul>
 <li>
 Bring passion to all that you do
 </li>
 <li>
 Listen, move fast and think innovatively
 </li>
 <li>
 Speak up, have ideas and share them
 </li>
 <li>
 Believe in customer service, and treating every person with kindness
 </li>
 </ul>
 
 
 
 
 As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 
 
 
 
 
 
 Who we are
 
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 
 Join our family today.
 
 
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 
 JOB SCOPE:
 
 
 
 To manage the business outlet/s professionally and efficiently. To optimize and maximize staff productivity and efficiency. To train, guide and motivate a high level of staff competency and staff performance. To establish improvements and implementation of operational strategies. Prepare division budget.
 
 
 
 
 
 
 JOB RESPONSIBILITIES:
 
 
 
 
 1. Lounge Operations Management
 
 
 <ul>
 <li>
 Ensure smooth and efficient day-to-day operations of the lounge.
 </li>
 <li>
 Maintain high standards of cleanliness, ambiance, and service quality.
 </li>
 <li>
 Oversee product presentation, including food, beverages, newspapers, and amenities.
 </li>
 <li>
 Monitor crowd control, security, and customer service in the lounge
 </li>
 <li>
 Handle guest inquiries, feedback, and complaints to ensure excellent customer experience.
 </li>
 </ul>
 
 
 2. Guest Services, Customer Experience
 
 
 <ul>
 <li>
 Ensure a seamless and welcoming guest experience from arrival to departure.
 </li>
 <li>
 Address customer needs promptly, offering personalized service where possible.
 </li>
 <li>
 Implement service recovery strategies to handle guest concerns effectively.
 </li>
 <li>
 Coordinate with airlines visitors, card holders, VIP clients, and maintain Smart Traveler Loyalty Program to provide tailored services.
 </li>
 <li>
 Develop initiatives to enhance guest satisfaction and brand loyalty.
 </li>
 <li>
 Manage cashiering duties, including handling guest payments, issuing receipts, and maintaining accurate financial records.
 </li>
 <li>
 Reconcile daily transactions and ensure proper cash handling procedures are followed.
 </li>
 </ul>
 
 
 3. Team Leadership, Hiring &amp; People Management
 
 
 <ul>
 <li>
 Lead, coach, and develop the lounge team to maintain high service standards.
 </li>
 <li>
 Conduct staff meetings, training, and performance evaluations.
 </li>
 <li>
 Oversee recruitment, hiring, and onboarding processes to build a skilled and motivated team.
 </li>
 <li>
 Create and manage work rosters to ensure optimal coverage.
 </li>
 <li>
 Foster a collaborative and guest-oriented work environment.
 </li>
 <li>
 Manage team performance, conflict resolution, and staff development plans.
 </li>
 </ul>
 
 
 4. Financial, Procurement &amp; Inventory Management
 
 
 <ul>
 <li>
 Oversee budgeting, cost control, and revenue optimization.
 </li>
 <li>
 Monitor stock levels and manage ordering processes to ensure smooth operations.
 </li>
 <li>
 Control wastage and optimize resource allocation.
 </li>
 <li>
 Ensure accurate financial reporting and cashiering reconciliation.
 </li>
 <li>
 Manage procurement of food, beverages, and other lounge supplies, ensuring quality and cost efficiency.
 </li>
 <li>
 Negotiate with vendors and suppliers for better pricing and service agreements.
 </li>
 </ul>
 
 
 5. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure adherence to food safety, health, and hygiene regulations.
 </li>
 <li>
 Conduct regular inspections and audits to meet compliance requirements.
 </li>
 <li>
 Develop and enforce policies to enhance guest and staff safety.
 </li>
 <li>
 Maintain compliance with workplace health and safety regulations and industry best practices.
 </li>
 </ul>
 
 
 6. Business Development &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Collaborate with vendors, suppliers, and business partners to enhance service offerings.
 </li>
 <li>
 Work with marketing teams to implement branding and customer engagement strategies.
 </li>
 <li>
 Build relationships with airport authorities, regulatory bodies, and other key stakeholders.
 </li>
 <li>
 Identify opportunities for service enhancements and business growth.
 </li>
 </ul>
 
 
 7. Crisis &amp; Incident Management
 
 
 <ul>
 <li>
 Respond effectively to emergencies and operational disruptions.
 </li>
 <li>
 Implement contingency plans and coordinate with relevant teams to minimize impact.
 </li>
 <li>
 Ensure staff are trained in emergency response procedures and customer safety protocols.
 </li>
 <li>
 Perform any other duties as may be assigned by the Management from time to time.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 <ul>
 <li>
 Candidate must possess tertiary education qualification in Hospitality Management or related discipline
 </li>
 <li>
 Minimum 10 years&rsquo; relevant experience with 5 years at senior management level in hospitality Knowledgeable in all aspects of managing and leading services food and beverage and hospitality nature of business or outlet.
 </li>
 <li>
 Proven leadership experience in hospitality, ideally within
 
 luxury or 5-star hotel environments
 
 , with a strong understanding of premium service standards and guest expectations.
 </li>
 <li>
 Excellent time management skills and able to work under pressure
 </li>
 <li>
 Detail-minded, efficient, well-planned with good business sense
 </li>
 <li>
 Strong communication and interpersonal skills with analytical mind
 </li>
 <li>
 Preference will be given to candidates with experience in Egypt or with Egyptian market expertise
 </li>
 <li>
 Excellent command of both spoken/ written English (Mandatory) &amp; Arabic (Native language)
 </li>
 <li>
 Shift duty is required
 </li>
 <li>
 Work location: Airport
 </li>
 </ul>
 
 
</div>

Operations Manager

Explore 780+ Guest experience representative in Cairo this September. Find roles across top companies and apply now to boost your career.