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assistant guest experience manager Jobs in Istanbul

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customer experience ll operations associate Jobs in Istanbul

customer experience ll operations associate

guest experience specialist

Fiba Perakende Grubu

<div>
 
 
 Description &amp; Requirements
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Sales Advisor role is the foundation of our success as an organization. They are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
 
 
 
 
 
 
 Sales Advisor will work at our store located in Tersane &Idot;stanbul as Full Time.
 
 
 
 
 
 
 
 Key Responsibilities Of The Job
 
 
 
 
 
 
 
 Guest (i.e., Customer) Experience
 
 
 
 
 
 <ul>
 <li>
 Interact with guests to ensure a great guest experience in a manner that values guests&rsquo; time.
 </li>
 <li>
 Assess guests&rsquo; needs to provide customized, effective purchase and return solutions and support.
 </li>
 <li>
 Provide technical product education by articulating the value and benefit of the product.
 </li>
 <li>
 Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
 </li>
 <li>
 Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
 </li>
 <li>
 Receive guest feedback and partner with store leadership to take appropriate action and &ldquo;make it right&rdquo; for guests.
 </li>
 </ul>
 
 
 
 
 
 Working With Others
 
 
 
 
 
 <ul>
 <li>
 Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
 </li>
 <li>
 Establish supportive and productive relationships with all team members.
 </li>
 <li>
 Collaborate with team members to ensure optimal guest experience and support store operations.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 
 
 
 <ul>
 <li>
 Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
 </li>
 <li>
 Use in-store technology to support store operations and provide positive guest experiences.
 </li>
 <li>
 Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
 </li>
 <li>
 Understand and adhere to people safety policies and procedures to maintain a safe work environment.
 </li>
 <li>
 Perform work in accordance with applicable policies, procedures, and laws or regulations.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Core Values You Bring
 
 
 
 
 
 <ul>
 <li>
 Inclusion &amp; Diversity: Creates/supports an inclusive environment that values/celebrates differences
 </li>
 <li>
 Integrity/Honesty: Behaves in an honest, fair, and ethical manner
 </li>
 <li>
 Guest Experience: Enjoys working and connecting with, understanding, and helping guests
 </li>
 <li>
 Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
 </li>
 <li>
 Self-Awareness: Is aware of how words or actions may be perceived by or affect others
 </li>
 <li>
 Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
 </li>
 <li>
 Enthusiasm: Is enthusiastic about one&rsquo;s own work; looks for ways to make work fun and engaging
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Eligibility
 
 
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Must have min. Intermediate level of English
 </li>
 <li>
 Have sports background is plus
 </li>
 <li>
 Have min. 1 year experience as Sales Advisor / Consultant ( preferably experienced with luxury brands)
 </li>
 </ul>
 
 
 
 
 
 Availability
 
 
 
 
 
 <ul>
 <li>
 Willing to work a flexible schedule including evenings, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 Job Assets (i.e., nice to have; not required)
 
 
 
 
 
 <ul>
 <li>
 Education: Min. Associate degree or student, BA'degree or student ( sports school is plus)
 </li>
 </ul>
 
 
</div>

lululemon Full Time Sales Advisor (Educator)-Tersane İstanbul

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul><li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul> 
<div> 
Key accountabilities</div> 
<div></div>
<ul><li>Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.</li>
<li>Responsible for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.</li>
<li>Create unique, personalized, and discreet customer recognition opportunities from knowledge and interpretation of preferences.</li>
<li>Ensure compliance with all relevant data privacy regulations, and security of customer information.</li>
<li>Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.</li>
<li>Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.</li>
<li>Ensuring rotational responsibility for night audit shifts on a weekly basis.</li></ul> 
<div>
</div><div>General requirements</div> 
<div></div>
<ul><li>Minimum 3-years&rsquo; experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations.</li>
<li>Highly committed, passionate, and able to work in different shifts.</li>
<li>Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills.</li>
<li>Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times.</li>
<li>Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable.</li></ul> 
<div>
</div><div>We would be delighted to receive your CV and will liaise directly with suitable applicants.</div><div> 
</div>
<div>The Peninsula Istanbul
</div><div></div><div>Set along the shimmering Bosphorus waterfront, The Peninsula Istanbul spans four exquisite buildings&mdash;three of which are historic and beautifully restored. Offering stunning views of the historic Topkapi Palace, the hotel seamlessly combines timeless elegance.
</div>
<div></div><div>Arriving in style, guests can reach the hotel by sea, land, or air, utilising the nearby helipad at Galataport or via our new motor yacht, PEN 1.</div></div><div></div>

Assistant Guest Experience Manager

Marriott International

<div>Additional Information 
Job Number25149273 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
Sheraton ailesine kat&#305;ld&#305;&#287;&#305;n&#305;zda, k&uuml;resel toplulu&#287;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&#305;n bir araya gelmek ve ba&#287;lant&#305; kurmak i&ccedil;in se&ccedil;ti&#287;i bir mekan olduk. Sheraton &ccedil;al&#305;&#351;anlar&#305; d&uuml;nya genelinde 400'&uuml; a&#351;k&#305;n topluluklar&#305;yla bir aidiyet duygusu yarat&#305;r. &#304;lgi &ccedil;ekici deneyimler ve d&uuml;&#351;&uuml;nceli hizmet anlay&#305;&#351;&#305;yla misafirleri bizimle konaklamaya davet ediyor, onlar&#305; en iyi &#351;ekilde a&#287;&#305;rl&#305;yor ve birbirleriyle ba&#287;lant&#305; kurmaya te&#351;vik ediyoruz. Anlaml&#305; bir misafir deneyimi sunmaktan heyecan duyan bir tak&#305;m oyuncusuysan&#305;z, bir sonraki kariyer f&#305;rsat&#305;n&#305;z&#305; Sheraton'da ke&#351;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&#305;n Bulu&#351;ma Yeri' olma misyonumuzda bize kat&#305;l&#305;n. Sheraton Hotels &amp; Resorts'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div>

Guest Arrival Expert

<div>Additional Information 
Job Number25149369 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Istanbul Marmara Sea, Atakoy 2-5-6 Kisim Mah Rauf Orbay Caddesi No 2/1 L B, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34158 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
Os Marriott Hotels trabalham para elevar a arte da hotelaria, inovando a cada oportunidade enquanto mant&ecirc;m o conforto e familiaridade pelos quais s&atilde;o conhecidos por todo o mundo. Como membro dos Marriott Hotels, voc&ecirc; ajuda a cumprir a promessa de &quot;sempre oferecer uma &oacute;tima hotelaria&quot;, ao prestar um atendimento gentil, simp&aacute;tico e moderno, que incorpora e expande um legado. Com um nome que &eacute; sin&ocirc;nimo de hotelaria por todo o mundo, temos orgulho de convidar voc&ecirc; a explorar uma carreira nos Marriott Hotels. Ao entrar para os Marriott Hotels, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu prop&oacute;sito, fazer parte de uma incr&iacute;vel equipe global e se tornar a melhor vers&atilde;o de quem voc&ecirc; &eacute;. 
<div>
 
O JW Marriott faz parte do portf&oacute;lio de luxo da Marriott International e consiste em mais de 100 belos hot&eacute;is em cidades emblem&aacute;ticas, al&eacute;m de locais de resort pelo mundo. O JW acredita em priorizar nossos colaboradores. Se nossos funcion&aacute;rios est&atilde;o felizes, nossos h&oacute;spedes estar&atilde;o felizes. Os colaboradores JW Marriott s&atilde;o confiantes, inovadores e aut&ecirc;nticos e representam o legado da marca do fundador da empresa J.Willard Marriott. Nossos hot&eacute;is oferecem uma experi&ecirc;ncia profissional &uacute;nica, onde voc&ecirc; faz parte de uma comunidade e aproveita v&iacute;nculos verdadeiros com um diversificado grupo de colegas. O JW cria oportunidades de treinamento, desenvolvimento, reconhecimento e, o que &eacute; mais importante, fornece um local onde se pode correr atr&aacute;s dos seus sonhos num ambiente de luxo, focado no bem-estar hol&iacute;stico. O tratamento excepcional dado aos nossos h&oacute;spedes come&ccedil;a por tratar bem nossos funcion&aacute;rios. &Eacute; este o tratamento JW. Ao entrar para o JW Marriott, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu prop&oacute;sito, fazer parte de uma incr&iacute;vel equipe global e se tornar a melhor vers&atilde;o de quem voc&ecirc; &eacute;.</div></div></div>

Guest Experience Expert

<div>Additional Information 
Job Number25144460 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Istanbul Bosphorus, Kemankes Karamustafa Pasa, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34425 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a dynamic and experienced Director of Operations to join our leadership team at one of Istanbul&rsquo;s luxury hotel. As a key member of the executive management team, you will be responsible for overseeing and optimizing all operational functions of the hotel, ensuring an exceptional guest experience, operational excellence, and alignment with the highest standards of luxury hospitality.<ul><li>
Develop and implement strategic operational plans in alignment with the hotel&rsquo;s overall business objectives and luxury brand standards</li><li>
Lead with a luxury service mindset, fostering a culture of excellence, attention to detail, and personalized service across all guest touchpoints</li><li>
Monitor guest satisfaction metrics and feedback, and implement initiatives to continuously enhance the guest journey</li><li>
Collaborate closely with executive team members and department heads to drive service innovation and exceed guest expectations</li><li>
Analyze operational data and financial reports to identify opportunities for increased efficiency, cost control, and service improvement</li><li>
Define and track key performance indicators (KPIs) to ensure operational effectiveness and accountability</li><li>
Mentor, coach, and inspire department managers and staff, promoting a high-performance, guest-centric culture</li><li>
Ensure full compliance with local regulations, international standards, and company policies</li><li>
Maintain strong relationships with key stakeholders including VIP guests, partners, vendors, and service providers</li><li>
Identify and implement technologies and process improvements to optimize operations and enhance the luxury guest experience</li><li>
Lead and manage operational budgets, ensuring responsible and strategic resource allocation</li><li>
Drive cross-functional projects that contribute to business growth, operational excellence, and competitive advantage in the luxury hospitality market</li></ul> 

Qualifications 
<ul><li>
Minimum 10 years of experience in the luxury hospitality sector, with at least 3 years in a senior operational leadership role (preferably in a 5-star or iconic property)</li><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field; MBA or relevant postgraduate qualifications are a plus</li><li>
Proven track record of delivering exceptional guest experiences in a luxury environment</li><li>
Strong financial acumen and expertise in operational budgeting and cost management</li><li>
Exceptional leadership, interpersonal, and communication skills</li><li>
Fluent in English; proficiency in other languages is an asset</li><li>
Strategic thinker with a hands-on approach and a passion for service excellence</li><li>
Ability to thrive in a fast-paced, detail-oriented, and guest-driven environment</li></ul></div>

Director of Operations

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