guest experience expert

guest experience expert (saudi only) Jobs in Jeddah

guest experience expert (saudi only)

recreation supervisor

contact center supervisor

executive housekeeper i

guest experience supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25204717<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br>
<div></div>
APTITUDES DESEABLES<br>
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.<br>
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.<br>
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.<br>
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div><br>
<div></div>
<div></div><i>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.</i>
<p></p><p>En Courtyard, nos apasiona atender mejor las necesidades de los viajeros en todo el mundo. Esto nos ha inspirado a crear el primer hotel dise&ntilde;ado espec&iacute;ficamente para los viajeros de negocios, y por ello la experiencia Courtyard actual empodera a los hu&eacute;spedes, sea cual sea el motivo de su viaje. Estamos buscando gente que cumpla sus objetivos y sienta pasi&oacute;n por brindar una experiencia de hu&eacute;sped que vaya m&aacute;s all&aacute;, que disfrute formar parte de un equipo peque&ntilde;o pero ambicioso y a la que le encante aprender a mejorar siempre, todo ello mientras se divierte.<br>
</p><div></div><br>
<div>Al unirte a Courtyard, te unes a una cartera de marcas con Marriott International. <b>Estar&aacute;s</b> donde puedes llevar a cabo tu mejor trabajo, <b>comenzar&aacute;s</b> a cumplir tu prop&oacute;sito, <b>formar&aacute;s parte</b> de un incre&iacute;ble equipo mundial y <b>te convertir&aacute;s</b> en tu mejor versi&oacute;n.</div></div></div><p></p>

Guest Experience Supervisor

<div><b>Additional Information</b><br>
<b>Job Number</b>25204717<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
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</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Supervisor (Saudi only)

Hilton

<div><p>Purchasing Supervisor</p><p>
A Purchasing Supervisor will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Purchasing Supervisor, you will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel</li>
<li>Supervise the purchase of correct goods and materials at a competitive price and proper quantities/volumes</li>
<li>Assist the Purchasing Manager with regularly report on goods purchased and inventory levels to allow for more effective future purchasing</li>
<li>Report all monthly savings to the hotel Team</li>
<li>Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Attend finance meetings, as required</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>Serve your role and Team in an environmentally-conscience manner</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>A Purchasing Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous experience in a high volume Accounts function</li>
<li>Computer literate, with good Microsoft Excel skills</li>
<li>Good time management and organisation skills</li>
<li>Passion for providing an exceptional customer service experience</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience with the Birchstreet and the PeopleSoft system</li>
<li>Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Purchasing Supervisor

<div><p>Duty Manager</p><p>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Duty Manager

The First Group

<div>Job Description:
<div><b>
Job Summary:</b></div><div>
As a Recreation Supervisor, you will assist in managing the operations of the entertainment, sports, pool &amp; beach to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:</div><div></div><div><b><br>
Roles and responsibilities:</b></div><ul><li>
Create recreational activity agendas and advertisements.</li><li>
Conduct inventory of supplies, materials, and equipment and inform incharge of low supply items.</li><li>
Encourage and schedule guests to participate in recreation activities.</li><li>
Promote a fun and relaxing atmosphere for guests.</li><li>
Provide information to guests about available recreation facilities and activities.</li><li>
Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.</li><li>
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.</li><li>
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.</li><li>
Aid injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.</li><li>
Assist management in training, motivating, and coaching employees; serve as a role model.</li><li>
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li><li>
Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</li><li>
Anticipate and address guests&rsquo; service needs.</li><li>
Speak with others using clear and professional language; answer telephones using appropriate etiquette.</li><li>
Develop and maintain positive working relationships with others.</li><li>
Process orders or transactions from customers and collect payment as necessary.</li><li>
Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.</li><li>
Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects).</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li><li>
Perform other reasonable job duties as requested such as coordinating houskeeping and lifeguards.</li></ul><br>
<div></div>
Desired Skill &amp; Expertise:<br>
<div></div><ul><li>
Atleast 2+ years of experience in a management and/or supervisory role within the leisure sector.</li><li>
Ability to meet financial targets.</li><li>
Ability to work under pressure.</li><li>
Strong organizational skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Willingness to develop team members and self.</li><li>
Flexibility to respond to a range of different work situations.</li><li>
Ability to work on your own or in teams.</li></ul></div>

Recreation Supervisor

The First Collection

Accor

<div><div>Company Description</div><p><br>
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.</p><div><br>
Job Description</div><p><br>
We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Jeddah, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.</p><ul><li>
Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals</li><li>
Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy</li><li>
Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance</li><li>
Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures</li><li>
Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives</li><li>
Handle complex reservation inquiries and resolve escalated customer issues</li><li>
Generate and analyze reports on reservations performance, providing insights to management</li><li>
Stay updated on industry trends and competitor activities to maintain a competitive edge</li><li>
Ensure compliance with Saudi Arabian hospitality regulations and standards</li></ul><div><br>
Qualifications</div><br>
<ul><li>
3-5 years of experience in hotel reservations, with a proven track record in a supervisory role</li><li>
Proficiency in reservation management systems and global distribution systems (GDS)</li><li>
Strong leadership skills with the ability to motivate and develop team members</li><li>
Excellent customer service skills and a customer-centric approach</li><li>
Demonstrated experience in revenue management</li><li>
Advanced problem-solving and decision-making abilities</li><li>
Exceptional communication skills, both verbal and written</li><li>
Strong analytical skills with the ability to interpret data and generate actionable insights</li><li>
Proficient in time management and prioritizing tasks in a fast-paced environment</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
In-depth knowledge of the hospitality industry and current market trends</li><li>
Fluency in Arabic and English</li><li>
Familiarity with Saudi Arabian hospitality regulations and cultural norms</li><li>
Ability to work flexible hours, including weekends and holidays, as required</li></ul><div><br>
Additional Information</div><br>
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Reservations Supervisor - (Saudi National Only)

Explore 386+ Guest experience supervisor in Jeddah this January. Find roles across top companies and apply now to boost your career.

386 guest experience supervisor jobs IN Jeddah

Guest Experience Supervisor

Guest Experience Supervisor (Saudi only)

Purchasing Supervisor

Duty Manager

Recreation Supervisor

Recreation Supervisor

Reservations Supervisor - (Saudi National Only)