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assistant housekeeping manager

guest relations agent

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
MAIN DUTIES AND RESPONSIBILITIES:<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul>
GENERAL/MISCELLANEOUS:<ul><li>
To be punctual on duty and ensure the same of your employees.</li><li>
Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Other duties as assigned such as the Welcome Hostess Duty several times a week (for female GRA).</li></ul>
SPECIAL:<ul><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree in Hotel Management</li><li>
fresher or a minimum of 1 year experience in a similar role in a 5 star hotel</li><li>
Preferably a German or French Speaker</li></ul><div> 
Additional Information</div> 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relations Agent

Marriott International

<div>Additional Information 
Job Number25146087 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Atlantis The Palm

<div></div><div><div>Agent, Wellness Experience - Atlantis the Palm 
(17381)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About the Role</div> 
<div></div>
<div>
Are you a lively and enthusiastic individual, passionate about the Wellness industry? Do you enjoy interacting and creating amazing experiences for our guests? Atlantis, The Palmis looking for an experienced candidate to join our team of dynamic wellness professionals. In this capacity you will have the opportunity to flaunt your spa product knowledge whilst enhancing your skill set in this highly anticipated spa and wellness facility.</div><div> 
As a Wellness Experience Agent, your main priority is to warmly welcome guests via all means of contact points and be knowledgeable on all products and services offered at the facility. As the face of the spa, you have first contact with guests, so need to have a naturally engaging, approachable and professional demeanor and act with emotional intelligence when consulting with guests about their personal information. You will display strong task management skills as you seamlessly coordinate and communicate guests requests and movement within the facility and deliver a 5 star guest experience. You will strive to create emotional connections with our guests that will draw them back again and again whilst simultaneously exercising strong interpersonal and sales techniques. 
If you are looking for an opportunity to expand your experience in the role of an Agent, Wellness Experience while enhancing your acquired skills and knowledge within the Wellness, then you&rsquo;ve come to the right place.</div> 
<div></div>
<div>
About You</div> 
<div></div>
<div>
It is essential that you have previous experience in either a high-end day spa, resort or hotel spa, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations or similar environment. Impeccable personal presentation and grooming are essential in this role, as is the ability to read a social situation and deliver a first-class spa experience. Computer literacy is imperative, and fluency in English is a must.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Wellness Experience - Atlantis the Palm

Adagio Aparthotel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English</li><li>
additional languages are a plus</li></ul> 

Additional Information 
Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. 
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</div>

Guest Service Agent

<div>Additional Information 
Job Number25149586 
Job CategoryRooms &amp; Guest Services Operations 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Bell Boy

<div>Additional Information 
Job Number25148588 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. 
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Residences Concierge Coordinator

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a Front Office Agent to join our Front Office team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Front Office Agent you will be responsible for the following duties:<ul>
<li>
Greet, check in, and escort guests promptly to their rooms.</li>
<li>
Address special guest preferences recorded in guest history profiles.</li>
<li>
Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s Policy.</li>
<li>
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</li>
<li>
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.</li>
<li>
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</li>
<li>
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</li>
<li>
Communicate clearly with the Night Duty Manager and Accounting Department.</li>
<li>
Establish a good working knowledge of the Hotel outlets and products.</li>
<li>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>
Demonstrate teamwork by cooperating with and assisting colleagues as needed.</li>
<li>
Able to communicate special features and services unique to the guest&rsquo;s needs.</li>
<li>
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</li>
<li>
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</li>
<li>
In charge of guest invoices (in-house).</li>
<li>
Check credit card authorization in SMS for all in-house guests.</li>
<li>
Perform any other reasonable duties as required by the management of the Hotel.</li>
</ul>
As Front Office Agent we expect from you:<ul>
<li>
Senior School qualification</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1-year Front Office experience.</li>
<li>
Previous experience working in the Middle East Region is an advantage.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Front Office Agent

Explore 747+ Guest relations agent in Dubai this September. Find roles across top companies and apply now to boost your career.

747 guest relations agent jobs IN Dubai

Guest Relations Agent

Guest Relations Agent

Agent, Wellness Experience - Atlantis the Palm

Guest Service Agent

Bell Boy

Residences Concierge Coordinator

Front Office Agent