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guest relations officer

Crescent Real Estate

&#10024; We Are Hiring! | Guest Relations Officer &#10024;We are looking for a well-educated, professional, and highly motivated female candidate with a strong background in hospitality management to join our growing team. You will be the first point of contact for our guests across Airbnb, Booking.com, and other platforms, ensuring smooth communication, prompt responses, and excellent service. You will also work closely with the team to manage check-ins, check-outs, and daily operations. Additionally, you will be responsible for bringing new properties onboard, helping us expand our portfolio by attracting owners to list their properties under Crescent Holiday Homes management.Key Responsibilities:<ul><li>Manage guest communications across Airbnb, Booking.com, and other booking platforms.</li><li>Set up, monitor, and adjust pricing strategies for maximum occupancy and revenue.</li><li>Coordinate with operations teams for smooth check-ins and check-outs.</li><li>Maintain high guest satisfaction through prompt, professional, and friendly communication.</li><li>Source and onboard new holiday homes by attracting property owners.</li><li>Ensure all listings are updated and presented attractively across platforms.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; experience in hospitality, short-term rental management, or customer service.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle guests&rsquo; queries quickly, professionally, and empathetically.</li><li>Knowledge of Airbnb, Booking.com, and holiday home management platforms.</li><li>Ability to multitask, prioritize, and work independently.</li><li>A positive, energetic, and self-driven attitude.</li><li>Must have UAE driving license and a car</li></ul>What We Offer:<ul><li>Career growth opportunities within the holiday homes sector</li><li>A dynamic and supportive work environment</li><li>Exposure to Dubai&rsquo;s thriving real estate and tourism industries</li></ul>Interested candidates are encouraged to send their CV and a brief cover letter to contact@crescentholidayhomes.com with the subject line: &quot;Guest Relations &amp; Holiday Homes Executive Application&quot;.Apply Now and Grow with Crescent Holiday Homes!Job Types: Full-time, PermanentPay: AED3,000.00 per monthApplication Question(s):<ul><li>Do you have your own car?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospitality or Similar: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving license (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Guest Relations Officer

Landmark Hotels & Suites

1. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.2. Maintain positive guest relations at all times.3. Resolve guest complaints, ensuring guest satisfaction.4. Maintain complete knowledge at all times of:&middot; All hotel features/ services, hours of operation.&middot; All room rates, special packages and promotions.&middot; Daily house count and expected arrivals/departures.&middot; Scheduled daily group activities.5. Answer department telephone within 3 rings, using correct greeting and telephone etiquette.6. Process all guest check-ins.7. Verify registration card information with the guest.8. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.9. Direct Bell Person to escort guest and transport their luggage to the room.10. Handle overbooked or walked in guests.11. Accept and record wake-up call requests.12. Monitor, send and distribute guest faxes.13. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).14. Resolve discrepancies on the room status report with Housekeeping.15. Match the bucket check to in-house guest ledger report; report discrepancies to Manager.16. Process all check-outs.17. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.<ul><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and follow the company training policy.</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Receptionist - Female

Jumeirah

<div>
 
 
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job
 
 
 
 An exciting opportunity has arisen for a
 
 Guest Relations Executive (Hostess)
 
 -
 
 F&amp;B Service
 
 to join
 
 Jumeirah Al Naeem
 
 .
 
 
 The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
 </li>
 <li>
 Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
 </li>
 <li>
 Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
 </li>
 <li>
 Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
 </li>
 <li>
 Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
 </li>
 <li>
 Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.
 </li>
 </ul>
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 One or two years of experience in the same role with a strong F&amp;B background in a 5-star luxury property or a standalone/branded restaurant.
 </li>
 <li>
 Proficient in English and a second language (Russian or European languages are desirable).
 </li>
 <li>
 Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
 </li>
 <li>
 Experience working in a multi-cultural environment.
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem

The LAB Holding LTd

We&rsquo;re Hiring: Hostess &ndash; Arabic Speaker | F&amp;B Industry (Dubai, UAE)Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences?This is a full-time, on-site opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.Key Responsibilities:<ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul>Requirements:<ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English &amp; Arabic</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul>Location: Dubai, UAE Job Type: Full-time, PermanentJob Type: Full-time

Hostess

haus & haus

<div>
 
 Welcome to haus &amp; haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales &amp; Leasing, Short Term &amp; Holiday Rentals, Off Plan &amp; Investments, Property Management and Commercial Properties in Dubai.
 
 
 
 
 
 We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.
 
 
 
 
 
 We are seeking a Guest Relations Coordinator to join our award-winning Holiday &amp; Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.
 
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 Managing a portfolio of up to 50 properties (area specific).
 </li>
 <li>
 Coordinate any issues faced by the tenants on a daily basis.
 </li>
 <li>
 Coordinate check ins and check outs for the guests on a 24 hour basis.
 </li>
 <li>
 Schedule all housekeeping requirements.
 </li>
 <li>
 Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
 </li>
 <li>
 Responsible to maintain a high level of occupancy all year round.
 </li>
 <li>
 Carrying out Inventory checks after guests leave the property.
 </li>
 <li>
 Answer incoming leads via email, phone and WhatsApp for listings.
 </li>
 <li>
 Responding to all enquiries on International platforms.
 </li>
 <li>
 Facilitate viewings with clients.
 </li>
 <li>
 Track, remind and collect any due rental payments.
 </li>
 <li>
 Responsible to return clients security deposits.
 </li>
 <li>
 Record all bookings and client's information in our PMS system.
 </li>
 </ul>
 
 
 
 
 
 What We Provide
 
 
 <ul>
 <li>
 Minimum 2 years experience in a similar role.
 </li>
 <li>
 Driving license and car is a must.
 </li>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Come and join a Dubai agency that's rising fast. Apply now!
 
</div>

Guest Relations Coordinator

Accor

<div><div>Company Description</div> 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.<div> 
Job Description</div> 
<ul><li>
Consistently offer professional, friendly and engaging service.</li><li>
Greet all guest as they enter and exit the hotel while ensuring service standards are followed.</li><li>
Serve welcome drinks to guests upon their arrival as per the service standards.</li><li>
Engage in conversation with first time visitors, showing them the lobby and offering directions as required.</li><li>
Assist guests regarding hotel facilities and promotions in an informative and helpful way</li><li>
Use a positive and clear speaking voice, address the guest by name if you know it.</li><li>
Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel&rsquo;s lay-out, activities taking place and local attractions.</li><li>
Follow &ldquo;lost and found&rdquo; policy.</li><li>
To follow department policies, procedures and service standards.</li><li>
Engage with guest to encourage positive feedback on social media.</li><li>
Drive and champion ALL loyalty program.</li><li>
Perform registration process by obtaining data from guest and by observing the established guidelines.</li><li>
Review all Group Resumes, VIP reports, daily business reports.</li><li>
To support the Concierge or Royal Service agent as required.</li><li>
Be familiar with hotel services and promotions and promote them.</li><li>
Take and deliver accurate and timely guest messages. &middot; Respond to queries positively.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous guest service experience required.</li><li>
2nd language required according to the majority of our guest profile, 3rd language is a plus.</li><li>
Outgoing personality</li><li>
Able to engage with guest to encourage positive feedback on social media.</li><li>
Must possess a professional presentation.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible and reliable.</li><li>
Ability to work well under pressure in a fast paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Lobby Ambassador

Fairmont

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
<ul><li>
Consistently offer professional, friendly and engaging service.</li><li>
Greet all guest as they enter and exit the hotel while ensuring service standards are followed.</li><li>
Serve welcome drinks to guests upon their arrival as per the service standards.</li><li>
Engage in conversation with first time visitors, showing them the lobby and offering directions as required.</li><li>
Assist guests regarding hotel facilities and promotions in an informative and helpful way</li><li>
Use a positive and clear speaking voice, address the guest by name if you know it.</li><li>
Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel&rsquo;s lay-out, activities taking place and local attractions.</li><li>
Follow &ldquo;lost and found&rdquo; policy.</li><li>
To follow department policies, procedures and service standards.</li><li>
Engage with guest to encourage positive feedback on social media.</li><li>
Drive and champion ALL loyalty program.</li><li>
Perform registration process by obtaining data from guest and by observing the established guidelines.</li><li>
Review all Group Resumes, VIP reports, daily business reports.</li><li>
To support the Concierge or Royal Service agent as required.</li><li>
Be familiar with hotel services and promotions and promote them.</li><li>
Take and deliver accurate and timely guest messages. &middot; Respond to queries positively.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Previous guest service experience required.</li><li>
2nd language required according to the majority of our guest profile, 3rd language is a plus.</li><li>
Outgoing personality</li><li>
Able to engage with guest to encourage positive feedback on social media.</li><li>
Must possess a professional presentation.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible and reliable.</li><li>
Ability to work well under pressure in a fast paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Explore 743+ Guest relations officer in Dubai this September. Find roles across top companies and apply now to boost your career.

743 guest relations officer jobs IN Dubai

Guest Relations Officer

Receptionist - Female

Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem

Hostess

Guest Relations Coordinator

Lobby Ambassador

Lobby Ambassador