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assistant guest relations manager Jobs in Abu Dhabi

assistant guest relations manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

housekeeping supervisor Jobs in Abu Dhabi

housekeeping supervisor

guest relations supervisor

Hilton

<div>Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
At LXR Hotels &amp; Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection &mdash; a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi&rsquo;s mangrove lagoon.
As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service &mdash; ensuring every interaction reflects the essence of LXR luxury.
What will I be doing?<ul><li>
Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.</li><li>
Manage pre-arrival communications and special requests, anticipating guest needs.</li><li>
Handle VIP and repeat guest recognition programs with attention to detail and discretion.</li><li>
Train, coach, and motivate the team to maintain LXR service standards.</li><li>
Analyze guest feedback, implement service improvements, and celebrate success stories.</li></ul>
What are we looking for?<ul><li>
Previous experience in a luxury hotel environment in a guest relations or front office leadership role.</li><li>
A genuine passion for creating meaningful guest connections.</li><li>
Excellent communication, problem-solving, and organizational skills.</li><li>
Strong presence, emotional intelligence, and the ability to lead by example.</li><li>
Fluency in English is essential; additional languages are an advantage.</li></ul></div>

Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Marriott International

<div>Additional Information 
Job Number25190324 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
The Front Office Supervisor will be responsible of overseeing the Guest Service Agents and providing full support to assure quality of service. ESSENTIAL FUNCTIONS:
<ul><li>Monitor punctuality of team members to their shift and ensure they are well-groomed according to The St. Regis standard.</li>
<li>Ensure the desk is covered at all times, allocating meal breaks sensibly.</li>
<li>Attend and supervise proper handover between shifts.</li>
<li>Monitor attendants in the lobby from Guest Relations and Guest Services.</li>
<li>Communicate and coordinate the proper arrangement with Concierge, Guest Relations, Guest Services and Butlers for the arranged transportation and VIP guests.</li>
<li>Coordinate with Housekeeping the VIP arrivals and special attention guests.</li>
<li>Assist the Guest Service Agents with Check-in and Check-out if needed.</li>
<li>Monitor the reception&rsquo;s operation and coordinate waiting guests.</li>
<li>Involve in all guests challenges at the check-in and check-out and take necessary action for any service recovery according to hotel procedure to meet the guest&rsquo;s expectations.</li>
<li>Ensure the arrival and farewell experience meet the The St. Regis standards.</li>
<li>Monitor the presence of doorman, bellman and lobby hostess in the lobby.</li>
<li>Assist the Guest Relations with serving the welcome drink and face towels upon guest arrival.</li>
<li>Coordinate with Rooms Controller day-to-day operation and take a proper handover.</li>
<li>Check emails and communicate with the team new promotions, special events and updated policies.</li>
<li>Follow-up on guest&rsquo;s requests and record them on Empower GXP.</li>
<li>Ensures all GSA and GRA are following the daily checklist.</li>
<li>Participate in evacuation drill and has a full knowledge on how to follow the evacuation plan and manage the team accordingly.</li>
<li>Attend Security monthly meetings and fire warden meetings.</li>
<li>Follow the contingency plan when PMS is down and control the situation, printout the proper backup and fill the proper checklist.</li>
<li>Following The St. Regis FOE&rsquo;s and implements them at the work place.</li>
<li>Implement new policy and operation procedure taken by the superiors.</li>
<li>Encourage the team and work as example to reach the department targets on Marriott Bonvoy, GuestVoice and Upselling.</li>
<li>Monitor the lobby lights, temperature and music and make sure all in proper level.</li>
<li>Make sure lobby area and operating area that belongs to Front Office are neat and clean.</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience. 
#LI-MA1 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Supervisor

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Position Summary:
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..
Key Responsibilities:<ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul> 
Qualifications 
Languages Required: Russian &amp; German
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li> 
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Guest Relations Manager

Fairmont

<div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577; 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;<ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;<ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Assistant Guest Relations Manager

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Beach Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Process and confirm guest room reservations made by clients on the phone, letter or fax
 </li>
 <li>
 Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 </li>
 <li>
 Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management
 </li>
 <li>
 Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
 </li>
 <li>
 Promote and maintain good public relations and endeavors to maximize business
 </li>
 <li>
 Maintain an accurate room status at all times
 </li>
 <li>
 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
 </li>
 <li>
 Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
</div>

Reservations Agent

Explore 410+ Guest relations supervisor in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

410 guest relations supervisor jobs IN Abu Dhabi

Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Front Office Supervisor

Guest Relations Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

GUEST EXPERIENCE LEAD

Reservations Agent