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human resources coordinator

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guest relations supervisor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153782
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.
 
 
 Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Supervisor

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 November 2025
 
 
 
 Department:
 
 Spa &amp; Recreation
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 
 Royal Maxim Palace Kempinski
 
 Spa Supervisor
 
 
 SCOPE
 
 
 
 This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with SENSASIA brand standards. The Spa Guest Experience Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 
 
 &bull; Ensuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction
 
 
 &bull;
 
 Guest Satisfaction:
 
 The Spa Guest Experience Supervisor makes guest satisfaction a priority at all times and ensures the Spa &amp; team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction ensuring guest comment cards and feedback cards are being handled in line with SENSASIA standards. Identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews. Identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken. Sharing all guest feedback with the spa leader and SENSASIA to ensure the company is informed on the happiness of the guest.
 
 
 &bull; Foster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner
 
 
 &bull; Regular and Ongoing Training &amp; Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards
 
 
 &bull;
 
 Spa Audits:
 
 The Spa Guest Experience Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done.
 
 
 &bull;
 
 Scheduling:
 
 The Spa Guest Experience Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member.
 
 
 &bull;
 
 Treatment Bookings:
 
 The Spa Guest Experience Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any &lsquo;dead space&rsquo; as per our booking standards and create availability when needed.
 
 
 &bull;
 
 Mentoring Approach:
 
 The Spa Guest Experience Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects SENSASIA company values. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback.
 
 
 &bull;
 
 Flexibility:
 
 As operations, team or guest needs demand, the Spa Guest Experience Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required.
 
 
 &bull; Any other tasks or assignments that may be requested by the Spa Leader or Head Office Team from time to time.
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 
 Eligible for a working permit in country of hire.
 
 
 
 EDUCATION:
 
 <ul>
 <li>
 College education. Have fitness-related certifications.
 </li>
 <li>
 Business Administration/Personal Assistant/Secretary Certificate an advantage.
 </li>
 <li>
 Sales and/or customer service training an advantage.
 </li>
 <li>
 Knowledge of
 
 Natural Therapies. (Preferable)
 
 
 </li>
 </ul>
 
 EXPERIENCE:
 
 
 Minimum 5 year experience and 2 year in a similar position, preferably in a 5-star International hotel.
 
 
 
 TECHNICAL SKILLS:
 
 
 Health Club Management and Strong working knowledge of gym equipment, health club operation.
 
 
 
 COMPETENCIES:
 
 Task Achievement
 
 ：
 
 Building Teamwork
 
 Problem solving and decision making
 
 Adaptability / Flexibility
 
 Commitment to professional values and integrity
 
 Results oriented
 
 Relationship
 
 Teamwork / Cooperation
 
 Cross cultural sensitivity
 
 Interpersonal skills
 
 
 
 TECHNICAL COMPETENCIES:
 
 <ul>
 <li>
 Telephone system operations.
 </li>
 <li>
 Computer literate with experience of &lsquo;in house&rsquo; booking/database systems.
 </li>
 <li>
 Desktop publishing an advantage.
 </li>
 <li>
 Experience within 7 day operation.
 </li>
 <li>
 Good level of education.
 </li>
 <li>
 Customer service orientation
 </li>
 </ul>
 
 LANGUAGE
 
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills - Basic understand of spoken English
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 Position:
 <ul>
 <li>
 Client facing experience within reception or front of house.
 </li>
 <li>
 Telephone system.
 </li>
 <li>
 Business writing.
 </li>
 <li>
 Public relations and marketing.
 </li>
 <li>
 Stock and retail management.
 </li>
 <li>
 High levels of customer service.
 </li>
 <li>
 Industry analysis.
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Excellent communication and interpersonal skills with superb presentation and grooming
 </li>
 <li>
 Strong management skills and ability to inspire those in others
 </li>
 <li>
 Experience in revenue management would be an advantage
 </li>
 <li>
 Analytical and problem solving skills and execution of work
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
</div>

Spa Supervisor - Egyptians Only

Accor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-oriented Assistant Manager, Guest Relations to join our team in Cairo, Egypt. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations department in delivering top-notch service.
 
 
 <ul>
 <li>
 Assist in managing daily operations of the Guest Relations department
 </li>
 <li>
 Oversee and coordinate guest services, including check-ins, check-outs, and special requests
 </li>
 <li>
 Train and mentor Guest Relations staff to maintain high service standards
 </li>
 <li>
 Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
 </li>
 <li>
 Collaborate with other departments to enhance overall guest satisfaction
 </li>
 <li>
 Implement and maintain guest feedback systems to continuously improve service quality
 </li>
 <li>
 Assist in developing and implementing guest relations policies and procedures
 </li>
 <li>
 Monitor and analyze guest satisfaction metrics, providing regular reports to management
 </li>
 <li>
 Ensure compliance with hotel standards and local regulations
 </li>
 <li>
 Participate in departmental meetings and contribute to strategic planning initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-4 years of experience in guest relations or a similar customer service role
 </li>
 <li>
 Previous experience in a supervisory or leadership position preferred
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Strong problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Proven customer service expertise with a focus on guest satisfaction
 </li>
 <li>
 Effective time management and organizational skills
 </li>
 <li>
 Proficiency in Microsoft Office suite and knowledge of hospitality management systems
 </li>
 <li>
 Understanding of hospitality industry standards and best practices
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays
 </li>
 <li>
 Fluency in English; knowledge of Arabic or other languages is a plus
 </li>
 <li>
 Adaptability to the dynamic hospitality environment in Cairo
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 
 Hotel Overview
 
 : Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 : Must be legally permitted to work in Egypt.
</div>

Assistant Manager, Guest Relations

Halan - حالا

<div>
 
 
 About the job
 
 
 
 
 Job Overview:
 
 
 
 
 
 
 
 We&rsquo;re looking for a PR &amp; Communications Supervisor to drive media relations, events, and CSR communications while ensuring consistent brand messaging across markets.
 
 
 
 
 The ideal candidate is a strong communicator with hands-on PR experience.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 - Create briefing documents for press releases, announcements, and social media posts.
 
 
 
 
 - Coordinate logistics for media events, interviews, and conferences.
 
 
 
 
 - Monitor and track media coverage to provide updates and insights.
 
 
 
 
 - Handle regional-specific PR tasks in coordination with local agencies and partners.
 
 
 
 
 - Ensure market-appropriate communication while maintaining brand consistency.
 
 
 
 
 - Assist in planning and executing events.
 
 
 
 
 - Follow up with internal stakeholders and liaise with the agency on the activities of the company&rsquo;s CSR Foundation.
 
 
 
 
 - &NoBreak;Coordinate with internal teams to gather information and ensure seamless execution of activities.
 
 
 
 
 - &NoBreak;Support content creation for LinkedIn, media kits, and internal communication.
 
 
 
 
 - &NoBreak;Track PR performance metrics for weekly or monthly reports.
 
 
 
 
 - &NoBreak;Provide real-time updates on crisis monitoring and media sentiment.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 - 5+ years of experience in PR &amp; Communications.
 
 
 
 
 
 
 
 - Excellent command of written and spoken Arabic &amp; English.
 
 
 
 
 
 
 
 - Strong agility, problem-solving, and multitasking skills.
 
 
</div>

PR & Communication Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146240
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Department Operations and Budgets
 
 
 
 <ul>
 <li>
 Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Ensures consistent workflow to minimize peaks and valleys in production.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
 </li>
 <li>
 Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
 </li>
 <li>
 Orders cleaning supplies and uniforms within budget.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Participates in the management of department&rsquo;s controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Works effectively with the Engineering department on Laundry equipment maintenance needs.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
 </li>
 <li>
 Operates all department equipment as necessary and reports malfunctions.
 </li>
 <li>
 Develops, maintains and uses effective back-up plans for breakdowns.
 </li>
 <li>
 Evaluates and implements new techniques, supplies and equipment.
 
 
 </li>
 </ul>
 
 Leading Discipline Teams
 
 
 
 <ul>
 <li>
 Ensuring and maintaining the productivity level of employees.
 </li>
 <li>
 Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encouraging and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 
 
 </li>
 </ul>
 
 Providing and Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Providing services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Ensuring employee success and event success recognitions are taking place in all shifts.
 </li>
 <li>
 Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.
 </li>
 <li>
 Supervises staffing levels to ensure that operational needs and financial objectives are met.
 </li>
 <li>
 Effectively schedules employees to business demands and tracks employee time and attendance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Manages employee progressive discipline procedures.
 </li>
 <li>
 Manages the employee performance appraisal process.
 </li>
 <li>
 Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Laundry Manager

Majid Al Futtaim

<div>
 
 Role Summary
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre&rsquo;s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions,
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
 </li>
 <li>
 Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
 </li>
 <li>
 Ensure that the assigned Shopping Centre always &ldquo;looks its best&rdquo; in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Business Administration, Public Relations, or any relevant field.
 </li>
 <li>
 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
 </li>
 <li>
 Very good English level.
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Excellent problem solving skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Coordinator

Explore 168+ Guest relations supervisor in Cairo this October. Find roles across top companies and apply now to boost your career.

168 guest relations supervisor jobs IN Cairo

Guest Relations Supervisor

Guest Relations Supervisor

Spa Supervisor - Egyptians Only

Assistant Manager, Guest Relations

PR & Communication Supervisor

Laundry Manager

Customer Service Coordinator