guest experience expert Jobs in Lebanese Food Jobs In Muscat

guest experience expert

guest relations manager Jobs in Lebanese Food Jobs In Muscat

guest relations manager

butler service desk agent Jobs in Lebanese Food Jobs In Muscat

butler service desk agent

front desk agent Jobs in Lebanese Food Jobs In Muscat

front desk agent

guest experience expert/ front desk agent Jobs in Lebanese Food Jobs In Muscat

guest experience expert/ front desk agent

guest service agent

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

Mandarin Oriental

<div>
 
 Front Office Agent
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet, check in, and escort guests promptly to their rooms.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Handle cash drawer properly as outlined in the MOMCT Controller&rsquo;s Policy.
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department.
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Demonstrate teamwork by cooperating with and assisting colleagues as needed.
 </li>
 <li>
 Able to communicate special features and services unique to the guest&rsquo;s needs.
 </li>
 <li>
 Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
 </li>
 <li>
 Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
 </li>
 <li>
 In charge of guest invoices (in-house).
 </li>
 <li>
 Check credit card authorization in SMS for all in-house guests.
 </li>
 <li>
 Perform any other reasonable duties as required by the management of the Hotel.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Agent - Omani National

Grand Millennium Muscat

<div>
 As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
 </li>
 <li>
 Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
 </li>
 <li>
 Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
 </li>
 <li>
 Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
 </li>
 <li>
 Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
 </li>
 <li>
 Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
 </li>
 <li>
 Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
 </li>
 <li>
 Safeguard guest privacy by refraining from disclosing any guest details.
 </li>
 <li>
 Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Agent

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 
 Your Day to Day
 
 
 
 As a Reservations Agent, you will be the first point of contact for our guests &mdash; creating lasting impressions through your warm communication and attention to detail. You will:
 
 
 <ul>
 <li>
 Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.
 </li>
 <li>
 Maximize revenue opportunities by upselling rooms, packages, and hotel services.
 </li>
 <li>
 Ensure all bookings are processed accurately in the system and aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
 </li>
 <li>
 Maintain up-to-date knowledge of room types, rates, and special promotions.
 </li>
 <li>
 Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 Ideally, you'll have some or all of the following competencies and experience we're looking for:
 
 
 <ul>
 <li>
 Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.
 </li>
 <li>
 Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Familiarity with Opera PMS or similar hotel systems preferred.
 </li>
 <li>
 A passion for hospitality and a drive to deliver personalized, memorable service.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservation Agent (Omani National)

Global network solution and business

Should possess a minimum 3-4 years experience in similar role.Should deliver exceptional customer service to guests throughout their stay.This role ensures smooth front desk operations, accurate information flow and prompt resolution of guest needs. As the hotel&rsquo;s primary point of contact for guests, she should efficient provide check-in/check-out services, handle enquiries and coordinating with other departments to maintain guest satisfaction and hotel standards.Diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).Welcome guests and provide a warm, professional first impression. Provide hotel information, facilities, amenities and local area guidance. Coordinate special requests (early check-in, late checkout, amenities, etc.). Communicate guest needs promptly and accurately. Anticipate guest needs and resolve issues quickly.Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.If you have this experience share your resume to info@gnsbusiness.comor contact/Whatsapp +968 76269238Job Type: Full-time

Guest Service Officer(Only OMANI) / Receptionist

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

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