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customer service representative Jobs in Dubai

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Mövenpick

<div>Company Description 
Your team and working environment:
Make the most of now. If there is something, we are very proud of at Grand Plaza M&ouml;venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. &ldquo;What if&rdquo; are two words with endless possibilities and we want to turn your wishes and ideas into moments &ndash; moments that are uncomplicated, personal and human.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai, United Arab Emirates. In this dynamic role, you will be the face of our organization, providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the world's most vibrant hospitality destinations.<ul><li>
Welcome and assist guests, addressing their inquiries and requests in a professional and courteous manner</li><li>
Handle check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests</li><li>
Manage reservations, including bookings, modifications, and cancellations</li><li>
Perform data entry tasks, maintaining accurate and up-to-date guest records in our computer systems</li><li>
Process payments and handle cash transactions with precision</li><li>
Generate and analyze reports to support management decision-making</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly</li><li>
Maintain a clean and organized front desk area</li><li>
Stay informed about local attractions, events, and services to provide recommendations to guests</li><li>
Assist with administrative tasks as needed, such as filing, document preparation, and inventory management</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred</li><li>
Previous experience in customer service or hospitality industry is highly desirable</li><li>
Excellent verbal and written communication skills in English; knowledge of additional languages is a plus</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Proficiency in data entry and computer skills, including MS Office suite (particularly Excel)</li><li>
Ability to multitask and prioritize in a fast-paced environment</li><li>
Keen attention to detail and strong organizational skills</li><li>
Problem-solving abilities and a proactive approach to guest satisfaction</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
Knowledge of hospitality industry practices and standards is preferred</li><li>
Familiarity with hotel management software is a plus</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Employee benefit card offering discounted Accor rates worldwide</li><li>
Learning programs through our academies</li><li>
Opportunity to develop your talent and grow within your property and across the world</li></ul></div>

Guest Service Call Center Agent / Data Clerk

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Your team and working environment:
 
 
 
 Make the most of now. If there is something, we are very proud of at Grand Plaza M&ouml;venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. &ldquo;What if&rdquo; are two words with endless possibilities and we want to turn your wishes and ideas into moments &ndash; moments that are uncomplicated, personal and human.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
 
 
 
 Job Description
 
 
 
 We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai, United Arab Emirates. In this dynamic role, you will be the face of our organization, providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the world's most vibrant hospitality destinations.
 
 
 <ul>
 <li>
 Welcome and assist guests, addressing their inquiries and requests in a professional and courteous manner
 </li>
 <li>
 Handle check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests
 </li>
 <li>
 Manage reservations, including bookings, modifications, and cancellations
 </li>
 <li>
 Perform data entry tasks, maintaining accurate and up-to-date guest records in our computer systems
 </li>
 <li>
 Process payments and handle cash transactions with precision
 </li>
 <li>
 Generate and analyze reports to support management decision-making
 </li>
 <li>
 Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
 </li>
 <li>
 Maintain a clean and organized front desk area
 </li>
 <li>
 Stay informed about local attractions, events, and services to provide recommendations to guests
 </li>
 <li>
 Assist with administrative tasks as needed, such as filing, document preparation, and inventory management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Previous experience in customer service or hospitality industry is highly desirable
 </li>
 <li>
 Excellent verbal and written communication skills in English; knowledge of additional languages is a plus
 </li>
 <li>
 Strong customer service orientation with a friendly and professional demeanor
 </li>
 <li>
 Proficiency in data entry and computer skills, including MS Office suite (particularly Excel)
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment
 </li>
 <li>
 Keen attention to detail and strong organizational skills
 </li>
 <li>
 Problem-solving abilities and a proactive approach to guest satisfaction
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays
 </li>
 <li>
 Knowledge of hospitality industry practices and standards is preferred
 </li>
 <li>
 Familiarity with hotel management software is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted Accor rates worldwide
 </li>
 <li>
 Learning programs through our academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world
 </li>
 </ul>
</div>

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center 
 
Department Customer Excellence - (CQ) 
 
Function Section Manager RCCC 
 
Legal Entity NMEF 
 
Location Dubai, UAE 
 
Level EVP - 7 
 
Direct Manager DGM - Customer Quality 
 
Manager's Manager DGM - Customer Quality 
 
Functional Reporting GM - Customer Excellence 
 
Mission &amp; Main Objectives 
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul> 

Main tasks and responsibilities (Scope : tasks related to both NISSAN and INFINITI) 
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul> 

Country Specifics
 
 
NISSAN : NMEF markets 
 
INFINITI : I-ME Markets 
 
KPIs 
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul> 

Behavioural Competencies Required
 
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul> 
Dubai United Arab Emirates</div>

Section Manager - Regional Customer Contact Center

Gargash Hospital

Job Location
 
 <div>
 Dubai, United Arab Emirates 
 </div>
 
 <div>
 <div>
 Experience
 </div>
 <div>
 1 to 5 years 
 </div>
 </div>
 <div>
 <div>
 Qualification Level
 </div>
 <div>
 Diploma; Graduate 
 </div>
 </div>
 <div>
 <div>
 Job Function
 </div>
 <div>
 Customer Service / Telecalling 
 </div>
 </div>
 <div>
 <div>
 Skillset
 </div>
 <div>
 call center experience 
 </div>
 </div>
 <div>
 <div>
 Preferred Jobseekers
 </div>
 <div>
 Jobseekers from any country 
 <div>
</div>
 <div>
Call Centre Agent Job Location : Dubai, UAE Job Details : Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up. Should be flexible with rotation of shift work. Team player with work under pressure is much required. 
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
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</div></div></div>

Call Centre Agent

Tafaseel Group

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> Requirements: <ul><li>Proven experience working in roles such as customer service, administrative support, or licensing support.</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul>

Call Center Agent - Sponsored Visa

One&Only Resorts

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

Explore 4229+ Guest service call center agent data clerk in Dubai this December. Find roles across top companies and apply now to boost your career.

4229 guest service call center agent data clerk jobs IN Dubai

Guest Service Call Center Agent / Data Clerk

Guest Service Call Center Agent / Data Clerk

Call Center Agent

Section Manager - Regional Customer Contact Center

Call Centre Agent

Call Center Agent - Sponsored Visa

Team Leader, Front Office