operations manager Jobs in Dubai United Arab Emirates

operations manager

assistant manager Jobs in Dubai United Arab Emirates

assistant manager

front desk agent Jobs in Dubai United Arab Emirates

front desk agent

guest service agent Jobs in Dubai United Arab Emirates

guest service agent

service advisor Jobs in Dubai United Arab Emirates

service advisor

guest service manager

The First Group

Job Description <div>
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<div> The Nest Manager is responsible for the seamless day-to-day operation of the Executive Lounge and Bulter Services, ensuring exceptional service standards in both Front Office, Bulter and F&amp;B functions. This role leads and supports the Nest (Executive Lounge) team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key point of contact for VIP and Elite guests. The Nest Manager also assumes a leadership role in the absence of the Front Office Manager. </div> <div> </div> <div> Responsibilities: </div> <div> <ul> <li>Supervise all Nest (Executive Lounge) associates, ensuring adherence to hotel policies, procedures, and service standards.</li> <li>Oversee both Reception, Bulter Team and F&amp;B operations within the lounge, ensuring smooth, professional, and guest-focused service at all times.</li> <li>Perform front desk duties when needed, ensuring prompt check-in/check-out and accurate handling of guest accounts.</li> <li>Personally welcome and ensure a smooth arrival experience for VIPs, IHG Elite, and The First Group Hospitality owners.</li> <li>Coordinate with the culinary team to ensure timely buffet setup, presentation, and replenishment based on guest flow.</li> <li>Provide accurate recommendations and information about the hotel, ongoing promotions, and the local area.</li> <li>Lead the training and development of Nest team players through structured on-the-job training, daily briefings, and skill refreshers.</li> <li>Promote the IHG &amp; The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.</li> <li>Monitor guest satisfaction scores and implement strategies for continuous improvement.</li> <li>Ensure shift handovers, checklists, and reporting procedures are completed accurately and on time.</li> <li>Maintain compliance with cash handling, PCI standards, and food safety regulations.</li> <li>Update guest profiles with preferences and special requests for future stays.</li> <li>Prepare daily reports and communicate key updates to other departments and the Executive Office.</li> <li>Support a culture of empowerment and service excellence across the team.</li> <li>Act as the department leader in the absence of the Front Desk Manager or Front Office Manager.</li> </ul> </div>
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Desired Skill &amp; Expertise <div>
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<div> <ul> <li>Minimum 2 3 years of experience in a similar position or guest-facing role within luxury hospitality.</li> <li>Strong leadership and communication skills with a passion for guest service.</li> <li>Proficient in OPERA, Empower Guest Experience, and other front office systems.</li> <li>Ability to lead a diverse team and manage operations independently.</li> <li> Detail-oriented, organized, and flexible to meet dynamic business needs.</li></ul></div></div></div></div>

Nest Manager

JA Resorts & Hotels

Duties and Responsibilities:<ul><li>Ensure that the telephone is answered according to the telephone etiquette and LQA standards.</li></ul><ul><li>Complete a guest service check for any caller using the services at the telephone operator s cabin, such as local or international calls, fax sending etc.</li></ul><ul><li>Transfer caller to the requested extension or department and take a written message with the correct guest contact details if the call is not answered by the concerned department.</li></ul><ul><li>Use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputation.</li></ul><ul><li>Inform the Duty Manager/Resort Relation in case of difficulties understanding guest or guest not being able to communicate in English.</li></ul><ul><li>Attend to incoming and outgoing faxes by entering them in the register and dispatching them to the concerned guest or department and charging the correct fees to the guest (if applicable).</li></ul><ul><li>Take message for in house guests and forward them to the guest room.</li></ul><ul><li>Take and perform wake up calls as per LQA standards.</li></ul><ul><li>Handles and gives utmost importance to emergency calls by forwarding the information to the Duty Manager and department head and follow up to ensure the emergency situation has been handled.</li></ul><ul><li>Handle fire alarms according to the procedure without any delays and follow up the same till the alarm is reset</li></ul><ul><li>Respond to lift alarms and ensures these are communicated to the concerned departments/associates.</li></ul><ul><li>Receive and handle efficiently any guest requests and follow up the same with the concerned department.</li></ul><ul><li>Update the internal telephone directory as well as the telephone book in the PMS.</li></ul><ul><li>Attends to DND (Do Not Disturb) request.</li></ul><ul><li>Complete the shuttle bus log sheet and inform the Duty Manager in case of delays or unusual situation.</li></ul><ul><li>Forwards any AVAYA system faults or other telephone faults to the IT department.</li></ul><ul><li>Inform the Duty/Night Manager of any suspicious situations, unattended luggage, noise or smell.</li></ul><ul><li>Flexible to carry out any other duties requested by the Management, which may include, amongst others, carrying out duties within other properties of JA Resorts &amp; Hotels.</li><li>Provide a complete hand over to the next shift.</li></ul>

Guest Service Operator

Marriott International

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Guest Relations Duty Manager

EDEN'S Homes & Villas

As our Guest Relations Manager, you will be the heart of our guest experience. You will be responsible for ensuring every guest enjoys a seamless, luxurious, and memorable stay at our properties across Dubai. From the moment they book until they check out, you will anticipate their needs, resolve any issues swiftly, and act as the friendly, professional face of EDEN S Homes &amp; Villas. Your goal is to drive 5-star reviews and build lasting guest loyalty.
Primary Responsibilities
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 <li>Pre-Arrival &amp; Planning:
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 <li>Proactively communicate with guests before arrival, providing essential information, check-in instructions, and personalized recommendations for their Dubai stay.</li>
 <li>Coordinate guest preferences and special requests to ensure a tailored experience.</li>
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 </li>
 <li>Seamless Check-in &amp; Check-out:
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 <li>Manage all aspects of guest arrivals and departures, including key handover (in-person or via smart locks), property orientation, and final inspections.</li>
 <li>Ensure all mandatory guest registrations with Dubai Tourism and Commerce Marketing (DTCM) are completed accurately and on time.</li>
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 <li>24/7 Guest Support:
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 <li>Be the primary point of contact for guests throughout their stay, responding promptly and professionally to all inquiries via phone, chat, email, and booking platforms.</li>
 <li>Efficiently resolve any guest issues or complaints, coordinating with maintenance, cleaning, and other teams as needed, always aiming for quick and satisfactory solutions.</li>
 <li>Handle emergency situations with calm and efficiency, ensuring guest safety and property protection.</li>
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 </li>
 <li>Guest Satisfaction &amp; Reviews:
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 <li>Proactively seek guest feedback and identify opportunities to enhance their experience.</li>
 <li>Encourage guests to leave positive reviews and actively manage online review platforms, responding professionally to all feedback.</li>
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 </li>
 <li>Property Liaison:
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 <li>Communicate guest feedback and any property-related issues directly to the Property Management team for prompt action.</li>
 <li>Ensure properties are always stocked with essential linens, toiletries, and welcome amenities.</li>
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 <li>Continuous Improvement:
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 <li>Contribute ideas and insights to improve guest services processes and enhance the overall guest journey.</li>
 <li>Stay informed about Dubai s attractions, events, and services to provide accurate and engaging recommendations to guests.</li>
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Guest Relations Manager

Holiday Inn Express Dubai Internet City

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.Duties &amp; Responsibilities:<ul><li>Welcoming guests as they arrive and checking them into their rooms</li><li>Answering phone calls and responding to guest inquiries</li><li>Handling guest complaints and resolving issues in a timely and professional manner</li><li>Processing payments and maintaining accurate guest records</li><li>Assisting guests with luggage and other requests</li><li>Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly</li><li>Maintaining a clean and organized front desk area</li><li>Providing information about hotel amenities, local attractions, and restaurants</li><li>Upselling hotel services</li><li>Ensuring guest satisfaction throughout their stay</li></ul>Job Types: Full-time, Permanent, FresherPay: AED1,400.00 - AED1,440.00 per monthApplication Question(s):<ul><li>Are you locally available in UAE and able to join immediately?</li></ul>Experience:<ul><li>Guest Service: 1 year (Required)</li></ul>

Guest Service Agent

IHG Hotels & Resorts

Job Title Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Job Description Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Position Overview Holiday Inn and Suites Dubai Festival City is looking for an enthusiastic and service-driven Guest Experience Leader to join its Front Office team. The role focuses on ensuring a smooth and memorable guest journey from arrival to departure while maintaining brand standards of warmth, efficiency, and professionalism. This position offers an exciting opportunity to work within one of Dubai s most vibrant hotel clusters under IHG Hotels and Resorts. Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Front Office / Guest Relations Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Welcome guests with genuine hospitality and ensure efficient check-in and check-out experiences * Manage guest bookings, handle inquiries, and promote room upgrades or special offers * Recognize IHG Rewards Club members and returning guests, ensuring personalized service * Process cash and credit transactions accurately and maintain records securely * Address guest feedback, requests, and complaints with empathy and prompt resolution * Maintain strong communication with housekeeping, concierge, and other departments to ensure seamless service delivery * Stay informed about hotel activities, events, and local attractions to assist guests effectively * Monitor guest satisfaction levels and contribute to continuous improvement initiatives * Support Front Office colleagues in delivering exceptional service during peak times or special events * Uphold safety, security, and cleanliness standards at all times Ideal Profile * High school diploma required; degree in Hospitality or Business preferred * Minimum of two years experience in front desk or guest service roles within a 4- or 5-star hotel * Proficiency in Opera or similar hotel property management systems * Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage * Professional appearance, strong multitasking abilities, and attention to detail * Flexible to work night shifts, weekends, and public holidays * A positive and proactive attitude with a genuine passion for guest satisfaction Skills Set * Guest service and communication * Reservation and front desk operations * Problem-solving and conflict resolution * Cash handling and administrative accuracy * Teamwork and adaptability Why Join Us * Work with one of IHG s most recognized global hotel brands known for its warm and inclusive culture * Receive competitive pay, training, and growth opportunities across IHG s international network * Enjoy employee benefits including hotel discounts, wellness programs, and career development support * Be part of a diverse, energetic, and guest-focused team delivering memorable hospitality experiences

Guest Experience Leader

Marriott

Job Title Guest Service Expert Le M ridien Dubai Hotel &amp; Conference Centre Dubai, UAE Job Description Guest Service Expert Le M ridien Dubai Hotel &amp; Conference Centre Dubai, UAE Position Overview Marriott International is seeking a Guest Service Expert to join Le M ridien Dubai Hotel &amp; Conference Centre. The role supports food and beverage operations by setting tables, serving guests, coordinating with the kitchen, and maintaining work areas. The Guest Service Expert ensures that every dining experience is smooth, memorable, and aligned with Le M ridien s standards of chic and authentic service. Job Details Location: UAE Location: Dubai Industry: Food Services / Hospitality Function: Food Preparation / Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Set up and prepare dining areas in line with brand standards * Provide attentive service by interacting with guests throughout their meals * Coordinate with the kitchen team to ensure accurate and timely service * Maintain cleanliness of dining spaces, workstations, and service equipment * Replenish supplies and assist colleagues during peak service times * Follow company policies, hygiene practices, and safety procedures * Perform physical tasks such as carrying, lifting, and moving supplies as required Candidate Requirements * High school diploma or GED equivalent * Less than 1 year of related food and beverage or hospitality experience preferred * Strong communication and guest service skills * Ability to multitask and remain professional in a fast-paced setting * Physically able to stand, walk, and perform service-related tasks for extended periods

Guest Service Expert

Explore 7715+ Guest service manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.