receptionist Jobs in Dubai United Arab Emirates

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front desk receptionist

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call center representative

guest service agent

Holiday Inn Express, Dubai Airport

<p>To report to work prior to the commencement time, well-groomed and dressed as per the hotel&rsquo;s grooming standards.</p><p>� To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident.</p><p>� To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.</p><p>� To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction</p><p>� To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.</p><p>� To co-operate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs</p><p>� To maximize revenue by up selling and ensuring all services are charged for where applicable</p><p>� To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook</p><p>� To be aware of the hotel management, their office location, role and availability</p><p>� To be aware of the Priority Club and assist in achieving targets</p><p>� To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly</p><p>� To attend all company courses, in-house training sessions and meetings as requested by the management.</p><p>� To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay</p><p>� To ensure that standards of performance are as per the SOP Manual.</p><p>� To maintain a high level of confidentiality with regards to Guest &amp; Management.</p><p><b>Responsibilities and Duties</b></p><p>� Comply with hotel rules and regulations and provisions contained in the employment handbook.</p><p>� Comply with company grooming and uniform standards.</p><p>� Comply with timekeeping and attendance policies.</p><p>� Actively participate in training and development programs and maximise opportunities for self-development.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you locally available?</li><li>Can you join immediately?</li><li>Do you have at least 1 year experience working in a hotel as Guest Service Agent?</li></ul>

Guest Service Agent

Pyramisa Hotel Apartment

<p>Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests.</p><p>&middot; Responds to guest requests for information about the hotel and its surroundings.</p><p>&middot; Arranges for special services requested by the guests.</p><p>&middot; Reviewing the PMS to check all updates related to guests in house, arrivals, departures and take proper handover from the previous shift.</p><p>&middot; Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&amp;B.</p><p>&middot; Allocates rooms and issues appropriate keys.</p><p>&middot; Follows-up and verifies arrivals by updating registration cards with regards to spelling of guest&rsquo;s name, address, e-mail address, telephone number, method of payment, guest&rsquo;s preferences.</p><p>&middot; Handles incoming guest room reservations.</p><p>&middot; Handles reservations for guests &amp; restaurants, etc.</p><p>&middot; Aware at all times of current room status and room availability.</p><p>&middot; Fully aware of current and future hotel promotions.</p><p>&middot; Find ways for upselling upon check-in and during the stay of the guests to maximize room revenue.</p><p>&middot; Increases hotel revenue by promoting Food and Beverage alternatives.</p><p>&middot; Completes shift closing accurately by getting appropriate approval signatures.</p><p>&middot; Adheres to hotel policies regarding the use of cash banks.</p><p>&middot; Communicates effectively with guests, colleagues, and superiors</p><p>Job Type: Full-time</p><p>Pay: AED1,800.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Front Office: 1 year (Preferred)</li><li>Hospitality: 1 year (Preferred)</li></ul>

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
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<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
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<div><b>Discover some of the benefits we offer:</b></div><br>
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<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
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</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
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</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
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<div><ul><li><div>Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.</div>
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</ul></div><div><ul><li><div>Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</div>
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</ul></div><div><ul><li><div>Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.</div>
</li>
</ul></div><div><ul><li><div>Manage customer incidents, following the established protocols.</div>
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</ul></div><div><ul><li><div>Comply with the attributes, standards and manuals applicable to their department.</div>
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</ul></div><div><ul><li><div>Efficiently use the different departmental management tools necessary for the daily control of operating procedures.</div>
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</ul></div><div><ul><li><div>Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.</div>
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</ul></div><div><ul><li><div>Verify material orders following the set product guidelines, for better optimisation of economic resources.</div></li></ul><br>
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<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
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<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
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<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
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<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
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<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
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<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
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<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
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<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
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<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Guest Service Line Agent - ME Dubai (38511)

Naumi Hotel Dubai

<p>Join Naumi Hotels in Revolutionizing Dubai's Hospitality Scene!</p><p>Imagine spearheading the launch of a bold, design-driven boutique hotel brand in the heart of Dubai's pulsating energy, where innovation meets opulence and every guest experience is a masterpiece of whimsy and sophistication.</p><p><i>Naumi Hotels</i>, the acclaimed trailblazer from Singapore with iconic properties across Asia-Pacific, is making its electrifying debut in the UAE this October 2025. We're transforming the contemporary chic dusitD2 Kenz Hotel in Barsha Heights, a prime gem on Sheikh Zayed Road, steps from Internet City Metro and surrounded by Dubai's thriving business hubs, universities and world class shopping into Naumi Hotel Dubai.</p><p>Naumi Hotel Dubai isn&rsquo;t just another opening, it&rsquo;s a bold new chapter in Barsha Heights. With a rooftop infinity pool overlooking the skyline, a spa and fitness hub and vibrant Thai and Mediterranean dining, we&rsquo;re bringing our signature mix of playful design, sustainability and personalized hospitality to the city.</p><p>We&rsquo;re looking for a <b>Guest Service Agent / Front Desk Receptionist</b> to serve as the first point of contact for guests, embodying the hospitality and professionalism of the establishment. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Tasked with providing exceptional customer service, the Guest Service Agent ensures a positive guest experience from arrival to departure. This role involves efficiently managing check-ins and check-outs, addressing guest inquiries, and coordinating with various hotel departments to meet guest needs. The Guest Service Agent plays a key role in creating a welcoming and efficient atmosphere, contributing significantly to the overall satisfaction of guests and the reputation of the hotel</p><p>Key Responsibilities:</p><ul><li>Efficiently handle check-ins and check-outs, adhering to established procedures.</li><li>Greet guests warmly upon arrival, ensuring a positive first impression.</li><li>Provide courteous and professional assistance to guests, addressing inquiries and resolving concerns promptly.</li><li>Offer information about hotel facilities, services, and local attractions.</li><li>Assist with room assignments and coordinate special requests.</li><li>Maintain clear and effective communication with guests, colleagues, and other hotel departments.</li><li>Handle telephone calls, emails, and in-person inquiries with professionalism.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Hospitality Management or related field preferred</li><li>An operational knowledge and proficiency in Front Office Systems-Micros-PMS and Microsoft Office suite (Word, Excel, PowerPoint)</li><li>Previous experience in customer service or a hospitality-related role is required.</li><li>Excellent communication and interpersonal skills</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,500.00 - AED1,800.00 per month</p><p>Work Location: In person</p>

Front Desk Receptionist

The Meydan Hotel

<div></div><div><div>GUEST SERVICE EXECUTIVE<br>
(19323)</div><br>
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Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.</div><div></div><div><b><br>
Job Summary</b></div>
<div><i>
To provide reception services to all guests, and to efficiently respond to requests and concerns raised by internal and external guests. Duties include the smooth operation of check-in and check-out procedures, accurate cashiering transactions and delivery of personalized and professional service.</i></div>
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Key Responsibilities</b></div>
<ul>
<li>Adhere to all rules, procedures, and policies as communicated by the Team Leader.</li>
<li>Report to duty on time with full compliance to uniform and grooming standards.</li>
<li>Attend daily briefings conducted by the Front Office Team Leader or Duty Manager.</li>
<li>Properly handle all office equipment and duty-related tools required for operational tasks.</li>
<li>Maintain a clean, organized, and professional reception area and workspace at all times.</li>
<li>Maintain accurate handover of essential information between shifts.</li>
<li>Ensure full confidentiality of guest information in accordance with hotel standards.</li>
<li>Contribute to achieving departmental goals and maintaining required quality documentation.</li>
<li>Assist guests with all needs throughout their stay, providing warm, personalized service.</li>
<li>Issue room keys following all safety and security procedures.</li>
<li>Provide concierge-style information on hotel promotions, events, activities, and local attractions.</li>
<li>Assist with luggage handling upon arrival and departure when required.</li>
<li>Communicate guest requests and reservations effectively to the call center and ensure follow-up.</li>
<li>Handle currency exchange and financial transactions in line with hotel policies.</li>
<li>Support other departments when required to ensure optimum guest satisfaction.</li>
<li>Fully navigate the Opera Cloud PMS, performing check-in and check-out procedures within required time standards.</li>
<li>Be fully trained on high balance reports, traces reports, and downtime reports.</li>
<li>Be trained in closing City Ledger, processing rebates, and managing all finance-related reports.</li>
<li>Ensure all daily revenue transactions are completed accurately as per hotel policies.</li>
<li>Support Opera Cloud night audit procedures.</li>
<li>Prepare all operational reports required by management.</li>
<li>Ensure accurate distribution of night audit reports to relevant departments.</li>
<li>Be trained in life safety protocols, fire procedures, and all emergency actions.</li>
<li>Attend all scheduled departmental training sessions as required</li>
</ul>
<div></div><div><b>Skills, Experience &amp; Educational Requirements</b></div>
<ul>
<li>Fluency in English is essential; proficiency in additional languages is highly desirable.</li>
<li>Willingness and aptitude to learn, with the ability to perform all duties of a Front Office Agent efficiently.</li>
<li>Previous experience in the hospitality industry, particularly in Front Office operations within a lodge or luxury hotel environment (preferably five-star), is highly valued.</li>
<li>Physical ability to lift and handle heavy objects to fulfill guest requests when necessary.</li>
<li>Strong attention to detail, accuracy, and follow-through in all assigned tasks, with the ability to work independently and meet deadlines.</li>
<li>Excellent guest service skills with a warm, professional, and approachable demeanor.</li>
<li>Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management.</li></ul><br>
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Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

GUEST SERVICE EXECUTIVE

Millennium Place Mirdif Hotel

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul><li><p>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</p></li><li><p>
Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</p></li><li><p>
Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</p></li><li><p>
Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</p></li><li><p>
Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</p></li><li><p>
Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</p></li><li><p>
Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</p></li><li><p>
Safeguard guest privacy by refraining from disclosing any guest details.</p></li><li><p>
Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</p></li><li><p>
Uphold environmental, health, and safety standards in alignment with organizational policies.</p></li><li><p>
Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</p></li></ul></div>

Front Desk Agent

Towers Rotana

<div>
 <strong>
  Job Description
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  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
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 <br/>
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
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 <ul>
  <li>
   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  </li>
  <li>
   Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  </li>
  <li>
   Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
  </li>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  </li>
  <li>
   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  </li>
  <li>
   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  </li>
  <li>
   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
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  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
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  <br/>
 </strong>
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
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 <strong>
  Knowledge &amp; Competencies
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  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
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 <br/>
 Recognizing Differences
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 Customer Focus
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 Adaptability
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 <br/>
 Teamwork
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Explore 1657+ Guest service agent in Dubai United Arab Emirates this March. Find roles across top companies and apply now to boost your career.

1657 guest service agent jobs In Dubai United Arab Emirates

Guest Service Agent

Guest Service Agent

Guest Service Line Agent - ME Dubai (38511)

Front Desk Receptionist

GUEST SERVICE EXECUTIVE

Front Desk Agent

Front Desk Agent