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guest service agent

ADAGIO

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
<ul>
 <li>Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li>
 <li>Take the initiative to add a personalized experience.</li>
 <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling.</li>
</ul>

Guest Service Agent

GRAND EXCELSIOR HOTEL DEIRA

Essential Functions:The Guest Service Agent will be able to check-in, check-out Guests and cashiering.Supportive Functions:Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers, bedding type, wholesale rates, location of rooms within Hotel&rsquo;s Towers, Safety and handicapped features, up-selling, knowing of Hotel facilities and surrounding Area.At Check-in:<ul><li>Listens attentively to Guest.</li><li>Pulls registration card.</li><li>Confirms guest&rsquo;s address and other information such as length of stay by asking questions of guest.</li><li>Verifies payment, obtains signature and confirms registration,</li><li>Uses up-selling techniques to obtain higher revenue.</li><li>Accepts cash for payment after obtaining identification from Guest, &ldquo;no posts&rdquo; the Account to ensure no outstanding balance.</li><li>Becomes familiar with names of V.I.P., complimentary, and pre-registered guests at the start of each shift by reviewing report provided by Front office Management.</li><li>Assists in pre-keying and pre-registering Guest Rooms.</li><li>Treats each guest as an individual.</li><li>Guest Service Agent selects a room within the specified room category.</li><li>Guest Service Agent handles special Guest requests such as Rollaway, Cribs, Bed boards etc....</li><li>Remains calm and pleasant when speaking with Guest; Guest is listened to attentively.</li><li>Informs appropriate department of complaint.</li><li>Informs F.O. Duty Manager of all complaints.</li><li>Knows any special programs/packages/discounts, (Uses the Shift Supervisor as a reference source).</li><li>Understands the various rates as applied to different room types and Packages.</li><li>Asks the Guest if any additional information can be provided. Confirms all the information outlined in the modified reservation Guest service agent knows and can properly recite the Hotel Layout, Location, Hours of operation and capacities of all outlets and function rooms.</li><li>Communicates correct information to the Guest relating to the Hotel departments, services, facilities, etc....</li><li>Secures answers for all Guest Questions.</li><li>Maintains an interest in Hotel events, promotions, Sales, etc....</li><li>Handles Emergency situations common in the local area such as floods, earthquakes, Fire, etc....</li><li>Handles or refers to the proper staff member in a situation involving a medical emergency.</li><li>Guest service agent is completely familiar with all room types (including Suites and the Components and location of each).</li><li>Knows the Rates of all room types for single, double occupancy, and rates at particular time of the year.</li><li>Answers questions about either the Guest Room or rates.</li><li>Guest Service Agent is able to professionally and smoothly referGuest to either the Operator or Concierge Desk for Messages,and if necessary the rationale of why Room numbers of Guestsare not give to callers.</li><li>Guest service agent verifies the Guest is indeed registered.</li><li>Guest service Agent makes every effort to assist the Guest.</li><li>Collects all information needed to determine how to solve the Guest&rsquo;s problem.</li><li>Suggests the Guest contacts you if other problems, concerns, arise during their stay at the Hotel.</li><li>Thanks the Guest for bringing the problem to your attention.</li></ul>Manage Cashing Out:<ul><li>Notifies Shift Supervisor of any problems during the balancing and cashing out procedures.</li><li>Check name and Room number with computer to compare information. Registered Guests only have safe box privilege.</li><li>Explains procedures of retrieving personal belongings from Safety Box. Only people with matching signatures can open box.</li><li>Gives Guest key to their safety deposit box.</li><li>Inform Guest of the charges for losing key.</li><li>Notes date/Time each Time Guest enters the Safety deposit Box.</li><li>G.S.A. balances the total debits and Credits posted during the Shift, counts and balances.</li><li>Includes both tapes with the final deposit in the deposit envelope along with moneys.</li><li>Handles Cash, Travel Vouchers.</li><li>Keeps two adding machine tapes to verify and check work.</li><li>Suggests the Guest contacts you if other problems, concerns, arise during their stay at the Hotel.</li><li>Thank the Guest for bringing the problem to your attention.</li><li>Cross checks Room found vacant on the Housekeeping daily reports.</li><li>Determine method of check-out and processed accordingly.</li></ul>Settle Accounts with Travel Voucher<ul><li>Travel Voucher is to be collected at Registration and then processed at check-out.</li><li>G.S.A. confirms both the Guest&rsquo;s account to be credited and the Guest&rsquo;s Account to be debited approve of the transfer. (Charges from one Guest account to another) Transfers the charges quickly and efficiently upon the approval of both parties noted above. Direct any Guest questions in reference to the policy and procedures of transferring Guest charges to the G.S.A. management.</li><li>G.S.A. counts cash received from the Guest in view of the Guest.</li><li>Leave Guest&rsquo;s cash visible while obtaining cash from Drawer.</li><li>Count change back to the Guest, Coins first, then bills.</li><li>Hand Guest money does not place on Counter.</li><li>Answer Guest questions and concerns with the exchange process and various forms of currency.</li></ul>Settle Guest Accounts:<ul><li>G.S.A. verifies all accounts to be billed have been previously approved by the Credit Manager.</li><li>Verify address to where bill is to be mailed.</li><li>Adhere to the Hotel Credit Policy and settlement procedures when accepting from of payment from the Guest.</li><li>Verify the validity of the Credit Card, vouchers, etc... when accepting form of payment.</li><li>Issue copy of account to review, and if the account is in order and there are no recent or late charges, the bill is totaled and Guest charged.</li><li>Issues a copy of the bill as a receipt.</li><li>Ensures Guest Room Key/Card is returned.</li><li>Makes sure Room is vacant.</li></ul>Settle accounts with Credit Cards:<ul><li>The G.S.A. checks to see the amount shown on the Credit Card Voucher equals the Total amount posted to the Folio.</li><li>Uses Correct Credit Card Voucher and imprint Machine.</li><li>Validates the expiration date and ownership of the card.</li><li>Gives Guest the voucher to sign and issue the customer copy of the voucher as a receipt.</li></ul>Understand Emergency Procedures:The G.S.A. understands and is comfortable with the role she/he plays during a Hotel Emergency in conjunction with other staff members:&middot; Acts quickly when seeing suspicious actions of Guests or employees by contacting the Security department to investigate.&middot; Views a disturbance in the Lobby and deals with situation calmly and professionally.Recites the prepared response given to the Hotel Guests, if the fire alarm is activated, and also knows location of fire safety equipmentJob Type: Full-time

Hilton Hotels

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul>
<li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>

IBIS

ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:
<ul>
 <li>Employee benefit card offering discounted rates in Accor worldwide</li>
 <li>Learning programs through our Academies</li>
 <li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul>
What you will be doing:
<ul>
 <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li>
 <li>Take initiative to add a personalized experience</li>
 <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</li>
</ul>

NOVOTEL

Join our dynamic team at Novotel &amp; Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests. <ul> <li>Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay</li> <li>Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail</li> <li>Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities</li> <li>Handle guest inquiries, requests, and concerns promptly and professionally</li> <li>Process reservations, room assignments, and billing with precision</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Maintain up-to-date knowledge of hotel services, promotions, and local area information</li> <li>Assist with concierge services, including arranging transportation and making reservations</li> <li>Ensure the lobby and front desk areas are clean, organized, and inviting at all times</li> <li>Adhere to all hotel policies, procedures, and safety standards</li> </ul>

Adagio Aparthotel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English</li><li>
additional languages are a plus</li></ul> 

Additional Information 
Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. 
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</div>

Glow Beauty On Demand

Employment Overview Job Location: Ras Al Khaimah, UAE Industry: Hospitality Function: Hospitality / Travel Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Anticipate guest needs and ensure prompt, courteous service at all times * Handle guest inquiries, reservations, and requests in a professional manner * Maintain complete knowledge of resort facilities, room types, rates, promotions, and services * Coordinate guest arrivals, departures, and transportation arrangements * Ensure accurate financial transactions following resort policies and procedures * Manage communication across departments for seamless guest experiences * Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners * Follow up on guest feedback and ensure issues are resolved promptly * Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality * Adhere to safety, health, and security protocols, including CID reporting requirements * Uphold resort grooming standards and represent the brand with professionalism Ideal Profile * Prior experience in hotel front office operations preferred * Strong focus on customer service with a positive attitude * Excellent communication skills; fluency in English required, additional languages a plus * Ability to work shifts, weekends, and public holidays * Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage * Well-groomed, detail-oriented, and a team player

Explore 5560+ Guest service agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5560 guest service agent jobs IN Dubai United Arab Emirates

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent