receptionist Jobs in Dubai United Arab Emirates

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guest service agent

front desk agent

Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.
As a Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</li>
<li>Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</li>
<li>Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</li>
<li>Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</li>
<li>Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</li>
<li>Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</li>
</ul>
As a Front Desk Agent, we expect from you:
<ul>
<li>Senior school qualification with at least 2 years experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</li>
<li>Proficient in Microsoft Office, PSMS, and other Front Office systems.</li>
<li>Communicates effectively in English; additional language skills in Arabic or others are preferred.</li>
<li>Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</li>
<li>Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</li>
<li>Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</li>
</ul>

Front Desk Agent

IHG Hotels & Resorts

Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Front Desk / Reception Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Welcome guests with a friendly, professional demeanor and ensure smooth check-in and check-out experiences. * Process reservations, room assignments, and billing transactions accurately. * Provide information about hotel services, local attractions, and travel directions. * Handle guest inquiries, requests, and complaints promptly to ensure complete satisfaction. * Manage guest accounts and ensure accurate posting of charges and payments. * Coordinate with housekeeping and other departments to ensure rooms are ready for arrivals. * Monitor and update room availability and guest preferences in the property management system. * Follow hotel procedures for security, privacy, and safety of guest information. * Promote loyalty programs, upsell rooms and amenities to enhance revenue and guest experience. * Maintain a clean and organized front desk area while adhering to grooming and presentation standards. Ideal Profile * Previous experience as a Front Desk Agent or Guest Service Associate in a 4- or 5-star hotel. * Proficiency in hotel management systems such as Opera or similar PMS. * Strong communication and problem-solving skills with a guest-first mindset. * Professional appearance, punctuality, and attention to detail. * Tech-savvy and capable of handling payment systems, booking portals, and online guest communication. * Fluency in English required; additional languages such as Arabic, French, or Russian are a plus. * Flexibility to work night, weekend, and holiday shifts. Skills Set * Guest Relations / Front Desk Operations * Customer Service and Problem Resolution * Reservation and Payment Processing * Upselling and Cross-Selling * Communication and Multitasking * PMS / Hotel System Knowledge

Millennium Airport Hotel Dubai

Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
Safeguard guest privacy by refraining from disclosing any guest details.
Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company s environmental, health, and safety procedures and policies.

Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local happenings Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards Ensure the correct procedure and policy standards are adhered to Ensure all necessary supplies are available for the front desk, manage par stock and order supplies Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all times

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description 
&bull; Actively welcome, greet and check guests in &bull; Inform guests with savvy knowledge of hotel, its services, the city, and local &lsquo;happenings&rsquo; &bull; Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up &bull; Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. &bull; Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries &bull; Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process &bull; Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken &bull; Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards &bull; Ensure the correct procedure and policy standards are adhered to &bull; Ensure all necessary supplies are available for the front desk, manage par stock and order supplies &bull; Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. &bull; Encourage up-selling in order to maximize rates &bull; Ensure work areas are cleaned and maintained at all times 
Qualifications 
&bull; High School Diploma or equivalent required &bull; One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel &bull; Enter and locate work related information using computers and/or point of sale systems &bull; Ability to spend extended lengths of time viewing a computer screen &bull; Possess a gracious, friendly, and fun demeanor &bull; Ability to multitask, work in a fast paced environment and have a high level attention to detail &bull; Strong verbal and written communication skills in English &bull; Maintain positive and productive working relationships with other employees and departments &bull; Ability to work independently and to partner with others to promote an environment of teamwork</div>

2seasonhotels

To provide an efficient and friendly check-in according to company directives
To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
To inform all relevant departments regarding special guest requests
To be fully aware of hotel room rates, availability, promotions, services and facilities.
To be fully aware of the hotel's selling status in order to maximize room occupancy, average room rates and additional revenue.
To act efficiently as a general cashier as detailed in the FO SOP manual.
To take reservations for accommodation according to company policy.
To deal efficiently with all tasks delegated by the FOM S.AFOM or AFOM as detailed in the SOP manual
To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.
 To liase with Shift leader and Housekeeping to ensure an efficient supply of rooms
 To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual
To accept cash, approved credit cards, travellers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual
To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
To operate the safety deposit box system
To be responsible for the daily ring around sheet when the hotel is forecasted over 80% occupancy
To carry out a smooth and efficient check-out to encourage return guests
To be responsible for the clearing of the departure Box
To print out a list of departures still to check-out liasing with Housekeeping to clear all departures in opera.
To be able to complete all daily tasks laid out in the Reception Check-lists
To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Shift Leader/Duty Manager.
To know the correct way to upsell creating the opportunity to maximise revenue.
To keep the Front office management informed of any faults or complaints reported.
To ensure that all guest and Internal messages are relayed promptly and accurately

FRONT DESK AGENT

Marriott

Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Process guest check-ins, check-outs, room changes, and late check-out requests * Handle guest payments, activate or reissue room keys, and verify billing accuracy * Communicate with housekeeping and other departments to coordinate room readiness * Answer guest calls, requests, and questions, ensuring prompt and satisfactory follow-up * Provide directions, property details, and arrange guest transportation when needed * Prepare and verify daily reports, contingency lists, and credit card authorization reports * Balance receipts, manage cash transactions, and handle financial procedures accurately * Report safety concerns and follow company policies to protect assets and ensure compliance * Maintain professional appearance, communication, and service at all times Candidate Requirements * High school diploma or GED equivalent * Previous front office or hospitality experience preferred but not required * Strong interpersonal and customer service skills with attention to detail * Ability to multitask and remain professional in a luxury hospitality environment * Basic knowledge of hotel systems and payment handling an advantage

Explore 1138+ Front desk agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

1138 front desk agent jobs IN Dubai United Arab Emirates

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