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administrator/receptionist Jobs in Abu Dhabi

administrator/receptionist

guest services agent

Hilton

<div><p>Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to tenants, accepts inquiries and coordinates all tenants&rsquo; requests for special arrangements or services, courteously and efficiently. Informing tenants of hotel services, features and apartment amenities. Attending to immediate needs of tenants upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level daily.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li></ul><p></p><ul><li> Anticipate tenants&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Resolve tenants&rsquo; complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p></p><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All apartment types, numbers, layout, amenities and locations.</p><p>
d. All apartment rates, special promotions.</p><p>
e. Local events, attractions, holiday schedules.</p><p></p><ul><li> Meet with Supervisor to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up workstation with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Handle new enquiries and highlight to Manager and Director for special request and special attention guest.</li></ul><p></p><ul><li> Review designated in-house tenant list and be familiar with guests' names and apartment locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all tenants&rsquo; requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate all tenants request, add on services, ala carte services are followed up to the brand standard
</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest apartments.
</li></ul><p></p><ul><li> Follow arrival and departure policy in place
</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Distribute all guest and departmental mails and deliveries
</li></ul><p></p><ul><li> Randomly inspect designated apartments weekly and complete necessary paperwork.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Monitor and ensure that all cashiering procedures comply and cash float with accounting policies and standards</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly. Proper handover procedure in place between the shifts.</li></ul><p></p><ul><li> All other duties as required.</li></ul></div><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Residence Associate (UAE National Only)

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National Only

Saadiyat Beach Club

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Imagine a career where luxury and ambition intersect&mdash;this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and your professional development.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  An opportunity has risen at Saadiyat Beach Club for
  <strong>
   Guest Services Manager.
  </strong>
  To produce a consistent, high-quality product. To supervise and ensure courteous, professional, efficient, and flexible service consistent with the Company&rsquo;s Standards Policies &amp; Procedures in order to maximize guest satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Duties &amp; Responsibi
  </strong>
  l
  <strong>
   ities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for smooth operations at the front desk and guest complaints at the valet area, pool, and beach.
  </li>
  <li>
   &NoBreak;Ensuring that the team adheres to all club company standards, business conduct, and ethics, policies, and procedures including Health &amp; Safety policies, Grooming Standards, punctuality, and attendance.
  </li>
  <li>
   Accommodate all members and guest requests accurately and efficiently.
  </li>
  <li>
   Responsible for training and development of team members.
  </li>
  <li>
   Ensure guest satisfaction at all times.
  </li>
  <li>
   Ensure that all pertinent information is provided to club members, guests, and employees
  </li>
  <li>
   Ensure that all communication with club members, guests, and employees is complete, accurate, engaging, and positive.
  </li>
  <li>
   Promptly, accurately, and consistently reports all club members' and guest incidents and solves them to the club members' and guests' satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Caring, positive attitude towards guests and colleagues.
  </li>
  <li>
   Hospitality mindset.
  </li>
  <li>
   Upholds professional values, ethics, and standards of integrity.
  </li>
  <li>
   Have a strong eye for detail.
  </li>
  <li>
   Good level of English.
  </li>
  <li>
   Genuine interest in helping guests.
  </li>
  <li>
   Must possess high levels of integrity and maturity.
  </li>
  <li>
   Ability to work on weekends
   <strong>
   </strong>
   shifts
   <strong>
    .
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Have what it takes to join our team?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate for this position will display the following attributes:
 </p>
 <ul>
  <li>
   High School (GED Education) or at least 2 full years as a cashier working in a multi-cultural in a 5-star hotel environment.
  </li>
  <li>
   Ability to handle large restaurants and guest volumes daily.
  </li>
  <li>
   Fluency in spoken and written English.
  </li>
  <li>
   Computer basic skills.
  </li>
  <li>
   HACCP awareness
  </li>
  <li>
   Other languages Arabic, French, German, Russian, and Chinese would be an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.
 </p>
</div>


Guest Services Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25147807<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p>
#LI-LD2</p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Rooms Controller

<div><b>Additional Information</b><br>
<b>Job Number</b>25148268<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Supervisor - AYS (UAE National) - Marriott Al Forsan

<div><p>Cluster Reservations Agent</p><p>
In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade; and DoubleTree by Hilton Abu Dhabi Yas Island Residences.</p>
<p>A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><br>
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<b>What will I be doing?</b></p>
<p>As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p>
<ul><li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li>
</ul><p><b>What are we looking for?</b></p>
<p>A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Reservations Agent

Explore 1071+ Guest services agent in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.