receptionist

administrative assistant

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office assistant

guest services assistant

Hilton Hotels

As a Personal Assistant (Telephone Operator), you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to respond quickly and effectively. You will play a key role in guest communications, ensuring their needs are met and their expectations exceeded. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
 <li>Achieve positive outcomes from guest queries in a timely and efficient manner.</li>
 <li>Accept and deliver all messages correctly and promptly for both guests and management.</li>
 <li>Ensure all wake-up calls are scheduled and delivered accurately and on time.</li>
 <li>Demonstrate knowledge of all hotel facilities, services, and dining options, and use up-selling techniques to promote these offerings where appropriate.</li>
 <li>Handle emergency calls immediately and relay comprehensive and accurate information as required.</li>
 <li>Ensure all guest information and requests are handled discreetly and with the highest level of confidentiality.</li>
 <li>Provide detailed and accurate information during shift handovers to guarantee service continuity.</li>
 <li>Demonstrate a consistently high level of customer service, maintaining a courteous and professional telephone manner at all times.</li>
 <li>Comply with hotel security, fire regulations, and all health and safety legislation.</li>
 <li>Participate in training sessions to enhance communication skills, product knowledge, and customer service techniques.</li>
 <li>Demonstrate in-depth knowledge of local attractions, cultural highlights, landmarks, and services in the hotel s vicinity.</li>
 <li>Ensure compliance with Waldorf Astoria brand standards in all communications.</li>
 <li>Support other departments as necessary to maintain seamless guest service.</li>
</ul>

Personal Assistant (Telephone Operator)

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
<ul>
<li>Provide prompt, courteous and efficient service to all guests</li>
<li>Achieve a high level of customer satisfaction through personalized service from arrival till departure
</li><li>Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li>
<li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li>
</ul>
Ideally, you'll have a minimum of 1 to 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Assistant at Crowne Plaza Dubai Marina

Glow Beauty On Demand

Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Job Type: Full-time Role Summary As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands. What You ll Do * Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes. * Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions. * Support the rooms and guest services team in daily operations. * Ensure guest requests and issues are managed promptly and effectively. * Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations. Ideal Profile * Previous experience in guest services or front-of-house roles in a luxury hospitality environment. * Excellent communication and interpersonal skills. * Strong attention to detail and ability to anticipate guest needs. * Fluency in English; additional languages are an advantage. * Flexible, team-oriented, and able to work in a fast-paced resort setting.

Guest Services Associate

JA Resorts & Hotels

This position is responsible in supporting the Front Office Manager in managing the Concierge department and is visible and approachable to guest to attend and assist for their requests.
Duties and Responsibilities
<ul>
<li>Assist guests with arrangements, directions and information, must have knowledge of local area.</li>
<li>Make reservations for restaurants, spa treatments, activities etc.</li>
<li>Develop relationships with guests in order to facilitate the fulfilment of their requests.</li>
<li>Handle guests transport requests for airport pick up, drop offs and other itineraries.</li>
<li>Ensure the punctual and courteous service of the shuttle bus for hotel guests.</li>
<li>Able to handle guest enquiries on flight amendments and online check-in.</li>
<li>Assist guest with Restaurant reservations within the hotels and ensure a copy of the confirmation slip is forwarded to Food and Beverage office.</li>
<li>Coordinate the porter and bell desk to maintain flow of traffic at the main entrance; arrange valet parkers to ensure a smooth operation in high business demands.</li>
<li>Maintain smooth transition of Group check-in and check-out.</li>
<li>Handle Marhaba service requests.</li>
<li>Monitor the Bellboy movement control sheet.</li>
<li>Ensures that faxes messages, parcels are delivered to guest rooms within 15 minutes and ensure guest comfort in case of any emergency information for guest</li>
<li>Take approval of the Line Manger to arrange a complimentary transport for a guest or staff at any point of time and logs it into Chauffer request sheet at all times. Deputizes Line Manager in his absence.</li>
</ul>

Concierge Supervisor

Melia hotels international

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:
 Welcome and acknowledge all guests according to company standards. 
 Escort guests to rooms. 
 Open doors and assist guests/visitors entering and leaving property. 
 Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. 
 Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). 
 Transport guest luggage to and from guest rooms and/or designated bell area. 
 Assist with luggage storage and retrieval. 
 Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 
 Supply guests with directions. 
 Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. 
 Communicate parking procedures to guests/visitors.
 Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.
 Ensure uniform and personal appearance are clean and professional. 
 Maintain confidentiality of proprietary information; protect company assets. 
 Support all co-workers and treat them with dignity and respect. 
 Comply with quality assurance expectations and standards. 
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
 Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
 Stand, sit, or walk for an extended period of time or for an entire work shift. 
 Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. 
 Speak with others using clear and professional language, and answer telephones using appropriate etiquette. 
 To attend hotel events, daily shift briefings and training to improve professional skills.
 Perform other reasonable job duties as requested by Supervisors.
ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions) 
 To attend all departmental meetings, briefings &amp; internal or external training sessions as required. br&gt;
 Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.br&gt;
 To always act wholeheartedly in the interests of the Company &amp; not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image. 
 To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged. br&gt;
 Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.br&gt;
 All employees are expected to co-operate with the management, to ensure the successful application of the Company s Equal Opportunities &amp; Harassment policies. br&gt;
 To carry out any reasonable &amp; lawful direct instruction given by the General Manager during working hours.

Guest Service Assistant / Bellman

Accor Group

Job Title Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Job Description Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Position Overview We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning. Job Details Job Location: Dubai, UAE Industry: Hospitality / Travel Function: Guest Services / Front Office Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Supervise and delegate duties to front office team members, preparing and managing weekly work schedules. * Ensure proper room allocation, verify guest details, and confirm payment methods. * Monitor team attendance, manage leave calendars, and ensure adequate staffing. * Suggest operational improvements to enhance service standards. * Plan and organize regular training sessions on courtesy, efficiency, and job knowledge. * Maintain effective communication and cooperation between the front office and other departments. * Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards. * Liaise with housekeeping to ensure room readiness and guest requirements are met. * Review reservation details prior to guest arrivals and update Opera system as needed. * Conduct daily briefings and personally check special room requests before guest arrivals. * Handle and resolve guest complaints while anticipating needs to deliver personalized service. * Ensure guest records and documentation are accurate and up to date. Ideal Profile * Proven leadership experience in a front office or guest services supervisory role. * Proficient in Microsoft Windows applications and Opera PMS. * Professional appearance and demeanor. * Strong interpersonal, communication, and problem-solving skills. * Highly responsible, reliable, and able to work under pressure in a fast-paced environment. * Collaborative mindset with a focus on guest satisfaction. Why Join Us * Work in one of Dubai s most unique luxury hospitality landmarks. * Be part of a brand that blends heritage with modern luxury. * Competitive salary and benefits package. * Opportunities for professional growth and career development.

Assistant Front Office Manager Luxury Floating

This position is responsible in assisting the daily operational requirements of Cool Zone .
Duties and Responsibilities:
<ul>
<li>Assist guests with enquiries and complaints related to Cool Zone .</li>
<li>Assist and maintain accurate and up to date records of all checklists, daily statistics, logbooks and liability forms.</li>
<li>Maintain and supply water within the Cool Zone.</li>
<li>Maintain and supply set-up, cutlery and crockery for daily buffet set-up in the Cool Zone.</li>
<li>Demonstrate full knowledge of all equipment and activities in Cool Zone.</li>
<li>Timely attendance on daily outdoor rounds.</li>
<li>Maintain a clean and orderly work surrounding within the Cool Zone area.</li>
<li>Ensure proper handover between shifts to the next Cool Zone Coordinator on duty.</li>
<li>Assist and maintain guest information and notice board, making sure details are accurate, up to date and relevant.</li>
</ul>

Kids Club Attendant

Explore 5579+ Guest services assistant in Dubai this November. Find roles across top companies and apply now to boost your career.