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front desk receptionist

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guest experience expert

customer service officer Jobs in Abu Dhabi United Arab Emirates

customer service officer

guest service agent Jobs in Abu Dhabi United Arab Emirates

guest service agent

assistant f&b manager Jobs in Abu Dhabi United Arab Emirates

assistant f&b manager

guest services associate

Farah Experiences

<div><ul><li><p>Welcome guests in a friendly and professional manner
</p></li><li><p>Engage each guest as a unique individual and listen attentively to their requests
</p></li><li><p>Manage and maintain queue lanes efficiently
</p></li><li><p>Sell tickets and other products via a computerised Point of Sale (POS) system
</p></li><li><p>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</p></li><li><p>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</p></li><li><p>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</p></li><li><p>Maintain knowledge and awareness of ongoing promotions
</p></li><li><p>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</p></li><li><p>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</p></li><li><p>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</p></li><li><p>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</p></li><li><p>Efficiently manage all guest services operational areas
</p></li><li><p>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</p></li><li><p>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</p></li><li><p>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</p></li><li><p>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</p></li><li><p>Fondly bid farewell to all guests exiting the park
</p></li></ul><p><b>Essential:
</b></p><ul><li><p>English proficiency (spoken &amp; written)
</p></li><li><p>Basic computer knowledge
</p></li><li><p>Ability and genuine willingness to entertain/engage guests
</p></li><li><p>Flexibility
</p></li><li><p>High levels of respect and integrity
</p></li></ul><p><b>Desirable:
</b></p><ul><li><p>Theme park/water park experience
</p></li><li><p>Higher secondary or equivalent</p></li></ul></div><p></p>

Guest Services Associate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25166790<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor

<div><b>Additional Information</b><br>
<b>Job Number</b>25169688<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<ul><li><b>To be an ambassador of the Front Office and the hotel, in and outside the work place.</b></li></ul>
<ul><li><b>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</b></li></ul>
<ul><li><b>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</b></li></ul>
<ul><li><b>To personally greet and escort the guests rather than pointing out directions.</b></li></ul>
<ul><li><b>To ensure that the privacy of the guests and the confidentiality of the information is respected.</b></li></ul>
<ul><li><b>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</b></li></ul>
<ul><li><b>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</b></li></ul>
<ul><li><b>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</b></li></ul>
<ul><li><b>To ensure a proper use of the telephone etiquette as per St. Regis standards.</b></li></ul>
<ul><li><b>To always keep the working area clean and well maintained.</b></li></ul>
<ul><li><b>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</b></li></ul>
<ul><li><b>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</b></li></ul>
<ul><li><b>To share daily activity highlights with the manager including internal and external guest opportunities.</b></li></ul>
<ul><li><b>To be aware of and to report all guest comments or complaints.</b></li></ul>
<ul><li><b>To be aware of all VIPs visiting or staying in the hotel.</b></li></ul>
<ul><li><b>To maintain an accurate guest profile.</b></li></ul>
<ul><li><b>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</b></li></ul>
<ul><li><b>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</b></li></ul>
<ul><li><b>To properly follow all CID and local government requirements concerning hotel guests and files.</b></li></ul><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: Bachelor degree required.</p>
<p>Related Work Experience: At least 1 year of experience within the hospitality industry.</p><p><br>
</p><p>#LI-MA1</p></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25174427<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
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Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES</p>
<ul><li>Opens and closes the doors for guests of the hotel.</li><li>Greets arriving and departing guests using the Dusit Standard of greeting.</li><li>Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest.</li><li>Unloads the luggage of guests until the Bellman brings them inside.</li><li>Ensures that the main entrance is manned at all times.</li><li>Assists guest in giving directions and information needed.</li><li>Maintain smooth flow of traffic at the front landing area.</li><li>Must have knowledge of the hotel facilities, activities and services.</li><li>Assist security by reporting undesirables or suspicious looking people within the hotel property.</li><li>Ensures the cleanliness of the Main Entrance and the Lobby area.</li><li>Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working.</li><li>Assist guests in boarding elevators ensuring their safety.</li><li>Assist handicapped visitors and guest from the car into and out of the hotel.</li><li>Assists guests/patrons in hailing of taxis.</li><li>Assist guest in paging their drivers at the parking area.</li></ul>
<p>
ADMINISTRATIVE RESPONSIBILITIES</p>
<ul><li>Prepares reports on all accidents or unusual incidents in his area of responsibility.</li></ul>
<p>
COMMERCIAL RESPONSIBILITIES</p>
<ul><li>Communicates effectively with guests</li><li>To be a good sales person to promote hotel&rsquo;s image and business</li></ul>
<p>
HUMAN RESOURCES RESPONSIBILITIES</p>
<ul><li>Assists handicapped visitors and guests from bus/car into and out of the hotel.</li></ul>
<p>
RELATIONSHIP</p>
<ul><li>To be able to communicate with guests effectively and efficiently.</li></ul>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENTS
</p><ul><li>At least High Vocational diploma in any discipline.</li><li>Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.</li><li>Ability to communicate basic English.</li><li>Possess professional disposition with good communication and interpersonal skills.</li><li>Physically strong. Ability to stand for a long period of time and lift luggage during the duty.</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>October 7, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Associate Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

Doorman

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To ensure continual source of information, help and assistance to all guests.
  </li>
  <li>
   Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
  </li>
  <li>
   Maintains and protects the privacy and security of in-house guests.
  </li>
  <li>
   Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
  </li>
  <li>
   Ensures smooth operations at all times.
  </li>
  <li>
   Co-ordinates all operations in order to exceed guest expectations.
  </li>
  <li>
   Takes full responsibility for all operating equipment and working tools.
  </li>
  <li>
   Up sells all Rooms and other services in the hotel.
  </li>
  <li>
   Handles guest feedback efficiently.
  </li>
  <li>
   Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
  </li>
  <li>
   Liaises closely with Guest experience Food &amp; Beverage, Housekeeping, Activities, and Spa departments
  </li>
  <li>
   Requires driving hotel buggies and pass the buggy driving test.
  </li>
  <li>
   Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
  </li>
  <li>
   Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
  </li>
  <li>
   Ensures the palace host pantries are maintained and operationally prepared at all times.
  </li>
  <li>
   Updates and maintain all guest history files.
  </li>
  <li>
   Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
  </li>
  <li>
   Takes corrective actions when required to improve safety of all work areas.
  </li>
  <li>
   Maintains a high level of communication and feedback within the department.
  </li>
  <li>
   Is continually proactive within all areas of operation.
  </li>
  <li>
   Identifies and anticipates guests&rsquo; needs and requirements.
  </li>
  <li>
   Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
  </li>
  <li>
   Reports on duty punctually and in accordance with the department duty roster.
  </li>
  <li>
   Adheres at all times to the departmental grooming and uniform standards.
  </li>
  <li>
   Adheres to all hotel and company policies and procedures.
  </li>
  <li>
   Adheres to all hotel health and safety policies.
  </li>
  <li>
   Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
  </li>
  <li>
   Has full understanding and is knowledgeable of all in-room services, amenities and functions.
  </li>
  <li>
   Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
  </li>
  <li>
   Ensures a full and complete shift hand over.
  </li>
  <li>
   Reports any maintenance faults according to stated procedures.
  </li>
  <li>
   Immediately actions all special guest requirements and requests.
  </li>
  <li>
   Conducts daily standard and quality checks.
  </li>
  <li>
   Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
  </li>
  <li>
   Performs other duties and responsibilities as assigned by senior management.
  </li>
  <li>
   Ensure all special requests are met, with particular reference to families visiting the resort with children.
  </li>
  <li>
   Assist in assuring all standard service procedures are adhered to and carried out in detail.
  </li>
  <li>
   Ensure all arrival villas are checked and ready prior to an arrival.
  </li>
  <li>
   Ensure all amenities are in place as per remarks and profile of guest.
  </li>
  <li>
   To offer chilled towels and serve welcome drinks to guests on arrival.
  </li>
  <li>
   To complete a full villa orientation for the guest on arrival.
  </li>
  <li>
   Offer unpacking service on arrival and packing service for departure guests.
  </li>
  <li>
   Respond to guest requests e.g. urgent laundry / pressing requirements.
  </li>
  <li>
   To serve villa guests their in- room dining requests.
  </li>
  <li>
   To attend to guest complaints of villa facilities.
  </li>
  <li>
   To offer shoe shine / laundry / pressing service.
  </li>
  <li>
   To make restaurant recommendations and reservations.
  </li>
  <li>
   To update guest profile on daily basis.
  </li>
  <li>
   Constantly check the appearance, cleanliness of villas.
  </li>
  <li>
   To carry out specific duties or tasks assigned within a specific time frame.
  </li>
  <li>
   To be constantly on the alert for irregularities in the handling of amenities.
  </li>
  <li>
   Use good judgement in determining usage of hotel amenities.
  </li>
  <li>
   All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
  </li>
  <li>
   Must be familiar with all company policies and procedures relevant to their position.
  </li>
  <li>
   Must be fully versed in safety and emergency procedures.
  </li>
  <li>
   Maintaining the highest levels of hygiene and cleanliness at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Luxury hotel experience is must
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Must be fluent in written and spoken in English / multilingual speaking is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Relocate to remote area
</div>


Palace Host

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
<p></p><p><b>About the role
</b></p><p>The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
</p><p></p><p><b>What you will do
</b></p><p><b>Main duties/Qualifications:
</b></p><p>1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
</p><p>2. Checks guest out of the hotel, preparing and explaining the bill.
</p><p>3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</p><p>4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
</p><p>5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</p><p>6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
</p><p>7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</p><p>8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
</p><p>9. Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</p><p>10. Works harmoniously and professionally with co-workers and supervisors.
</p><p>11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
</p><p>12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.
</p><p>13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</p><p>14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
</p><p></p><p><b>Night Shift:
</b></p><p>1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</p><p>2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</p><p>3. Handles a multitude of keys.
</p><p>4. Be familiar with room and rate availability for current and future dates.
</p><p>5. Accepts reservations, changes and cancellations in the absence of reservations staff.
</p><p>6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</p><p>7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</p><p>8. Handles guest problems or complaints.
</p><p>9. Utilizes the computer system in running daily reports and in blocking special requests.
</p><p>10. Keeps all support departments informed of necessary information or requests.
</p><p>11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.
</p><p>12. Completes key packets and vouchers, and to modify registration cards.
</p><p>13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
</p><p>14. Maintains a balanced bank assigned to you from the hotel.
</p><p>15. Reconciles all transactions at the close of the shift and to cash out.
</p><p>16. Recites hours of operation of all hotel facilities and special service codes.
</p><p>17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.
</p><p>18. Handles hotel emergency procedures and situations with maturity and professionalism.
</p><p>19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.
</p><p></p><div><b>What you bring
</b><br>
<ul><li>A minimum of at least 1-2 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of food and/or wine
</li></ul><ul><li>Proficient in English (speaking, reading, writing); Arabic language is a plus
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><p></p><div><b>What we offer
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div><p></p>

Front Desk Receptionist

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