assistant front office manager Jobs in Abu Dhabi United Arab Emirates

assistant front office manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi United Arab Emirates

guest services executive (front desk) - conrad abu dhabi etihad towers

sales associate Jobs in Abu Dhabi United Arab Emirates

sales associate

club lounge f&b service attendant Jobs in Abu Dhabi United Arab Emirates

club lounge f&b service attendant

customer service team leader Jobs in Abu Dhabi United Arab Emirates

customer service team leader

guest services associate

Farah Experiences

<div><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li><p>Fondly bid farewell to all guests exiting the park<br>
</p></li></ul><p></p><p><b>Essential:
</b></p><ul><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li><li>High levels of respect and integrity
</li></ul><p><b>Desirable:
</b></p><ul><li>Theme park/water park experience
</li><li>Higher secondary or equivalent</li></ul></div>

Guest Services Associate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25204811<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Villa Signature Service Supervisor (With Butler Experience)

Danat Al Emarat Hospital for Women & Children

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 <br/>
 <br/>
 Danat Al Emarat is a world-class specialty women&rsquo;s and children&rsquo;s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women&rsquo;s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.
 <br/>
 <br/>
 We are searching for UAE Nationals to be a part of our Patient Access Services team.
 <br/>
 <br/>
 As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and assist patients to ensure a positive and professional experience.
  </li>
  <li>
   Manage patient registration, insurance verification, and appointment scheduling.
  </li>
  <li>
   Handle cash collections, billing inquiries, and accurate patient identification.
  </li>
  <li>
   Provide Arabic-English interpretation to support clear patient-staff communication.
  </li>
  <li>
   Support clinical assistant duties as required.
  </li>
  <li>
   Ensure compliance with DOH, DHA, and JCI standards.
  </li>
  <li>
   Communicate effectively with patients, families, and medical teams.
  </li>
  <li>
   Contribute to service excellence and continuous process improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   UAE National with a valid Family Book.
  </li>
  <li>
   Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
  </li>
  <li>
   Strong attention to detail and ability to work effectively in a fast-paced environment.
  </li>
  <li>
   Excellent communication and interpersonal skills with a patient-centric approach.
  </li>
  <li>
   Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
  </li>
  <li>
   Fluency in both Arabic and English, with the ability to provide interpretation support.
  </li>
 </ul>
</div>


Guest Services Officer (Part-time)

<div><b>Additional Information</b><br>
<b>Job Number</b>25204001<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Document all trips prior to the start of and at the conclusion of each trip. Transport guests to/from assigned destinations using property vehicle. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle and refuel as necessary. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: Less than 1-year related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p><p><br>
</p><p>REQUIRED QUALIFICATION</p>
<p>License or Certification: Commercial Driver's License (CDL)</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Banquet Truck Driver

Accor

<div><div>Company Description</div><p><b><br>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com</p><p>
Do what you love, care for the world, dare to challenge the status quo!</p><p>
#BELIMITLESS</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
What&rsquo;s in it for you</b><b>:</b></p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div><br>
Job Description</div><br>
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><p>
Responsibilty &amp; Authority</p><p></p><p><br>
Internal:</p><p>
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)</p><p>
External:</p><p>
Clients of the Hotel.</p><p>
Materials:</p><p>
All IT related equipment allocated to the position.</p><p></p><p><br>
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation</p><p></p><p><br>
 <b>Main Duties and Responsibilities:</b></p><br>
<p></p><ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul><p><b>
General/ Miscellaneous</b></p><ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><p></p><div><br>
Qualifications</div><br>
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><div><br>
Additional Information</div><p><b><br>
Your team and working environment</b><b>:</b></p><ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul><p>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</p></div>

Assistant Front Office Manager

Rixos

<div><b>Company Description</b><p><b><br>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com</p><p>
Do what you love, care for the world, dare to challenge the status quo!</p><p>
#BELIMITLESS</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
What&rsquo;s in it for you</b><b>:</b></p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><br>
<b>
Job Description</b><br>
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><p>
Responsibilty &amp; Authority</p><p></p><p><br>
Internal:</p><p>
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)</p><p>
External:</p><p>
Clients of the Hotel.</p><p>
Materials:</p><p>
All IT related equipment allocated to the position.</p><p></p><p><br>
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation</p><p></p><p><br>
 <b>Main Duties and Responsibilities:</b></p><br>
<p></p><ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul><p><b>
General/ Miscellaneous</b></p><ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><br>
<b>
Additional Information</b><p><b><br>
Your team and working environment</b><b>:</b></p><ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul><p>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</p></div>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Finance
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>OVERVIEW/BASIC FUNCTION:</b></div><div>
The Income Auditor is responsible for the accuracy of the daily revenue and ensuring revenue settlements (cash, credit card or accounts receivable) are balanced daily. A daily &ldquo;flash&rdquo; report of the hotel&rsquo;s performance is prepared. The required detail for the Income and Cash journal is maintained. The Income Journal and Cash Journals are created and posted daily.</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><div></div><div><br>
<ul><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul></div><div></div><div><br>
<ul><li>
Ensure that standards are maintained at a superior level on a daily basis.</li></ul></div><div></div><div><br>
<ul><li>
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.</li></ul></div><div></div><div><br>
<ul><li>
Set-up and organize workstation with designated supplies, forms and resource materials; maintain cleanliness at all times.</li></ul></div><div></div><div><br>
<ul><li>
Answer telephone with three rings, using correct salutations and telephone etiquette.</li></ul></div><div></div><div><br>
<ul><li>
Ensures the work of the audit has been correctly performed.</li></ul></div><div></div><div><br>
<ul><li>
Ensures detail ledgers (City / Guest Ledger) are in balance with control totals &amp; G/L.</li></ul></div><div></div><div><br>
<ul><li>
Responsible for Prepares and distributing Daily Revenue reports to Departmental Managers.</li></ul></div><div></div><div><br>
<ul><li>
Responsible for prepares and distribute reports required by corporate office &amp; Owner&rsquo;s timely basis.</li></ul></div><div></div><div><br>
<ul><li>
Audit coding and classification of revenue and expense items to ensure adherence to company policy and Uniform System of Accounts.</li></ul></div><div></div><div><br>
<ul><li>
Ensure Municipality Fees, Tourism Fees, Room Night Charges, &amp; VAT are reconcile on monthly basis and paid timely basis.</li></ul></div><div></div><div><br>
<ul><li>
Review administrative calls to identify abuses.</li></ul></div><div></div><div><br>
<ul><li>
Reviews room charges versus posted rates, identifies and investigates anomalies.</li></ul></div><div></div><div><br>
<ul><li>
Prepare accruals for miscellaneous cost of sales at month-end.</li></ul></div><div></div><div><br>
<ul><li>
Reviews and analyzes all adjustments to revenue, rebates to guest, paid out and miscellaneous charges, identifies and investigates anomalies.</li></ul></div><div></div><div><br>
<ul><li>
Print designated reports and distribute as required by Controller.</li></ul></div><div></div><div><br>
<ul><li>
Reviews &amp; Audit associate incentives for each month.</li></ul></div><div></div><div><br>
<ul><li>
Submit accrual spreadsheets for gratuity and tips at month-end.</li></ul></div><div></div><div><br>
<ul><li>
Audit &amp; Post General Cashier report on daily basis.</li></ul></div><div></div><div><br>
<ul><li>
Reconciles Income related Balance sheet account i.e. Guest/ City Ledger, Advance Deposits, Al Third Party Concessionaire, Deferred Income, Ext..</li></ul></div><div></div><div><br>
<ul><li>
Perform month-end-closing procedures as required by Director of Finance/Assistant Director of Finance.</li></ul></div><div></div><div><br>
<ul><li>
All other duties as required.</li></ul></div><div></div><div><b><br>
QUALIFICATIONS:</b></div><div></div><div><br>
<ul><li>
Experience: Minimum two years&rsquo; related accounting experience.</li></ul></div><div></div><div><br>
<ul><li>
Education: High school diploma.</li></ul></div><div></div><div><br>
<ul><li>
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;</li></ul></div><div>
prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</div><div></div><div><br>
<ul><li>
Technical Skills: Ability to input and access information into all accounting systems; ability to maintain</li></ul></div><div>
concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with associate; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time.</div><div></div><div><br>
<ul><li>
Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul></div><div></div><div><br>
<ul><li>
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout</li></ul></div><div>
the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</div><div></div><div><br>
<ul><li>
Licenses &amp; Certifications: None required.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

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