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Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>
Ensure that all guest information remains confidential and is handled with respect.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer

Courtyard by Marriott® Al Barsha Dubai

<div>
 
 
 Courtyard by Marriott Al Barsha, Dubai
 
 is looking for a
 
 dynamic candidate
 
 to join our Front Office team as a
 
 Guest Experience Expert
 
 . If you enjoy working with people and have a passion for hospitality, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Welcome and assist guests during check-in and check-out
 </li>
 <li>
 Handle guest requests and resolve any issues
 </li>
 <li>
 Coordinate with other departments to ensure a smooth guest experience
 </li>
 <li>
 Maintain Marriott&rsquo;s high standards of service
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 1 year of customer service experience
 
 </li>
 <li>
 Minimum
 
 1 year of experience in the hospitality industry
 
 (hotel experience is a plus)
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 A positive attitude and team spirit
 </li>
 <li>
 Willing to work shifts, weekends, and holidays
 </li>
 <li>
 
 Opera system experience is preferred
 
 </li>
 </ul>
 
 
</div>

Guest Services Associate

Marriott International

<div>Additional Information 
Job Number25138469 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.
Unsere exklusiven Bulgari Hotels &amp; Resorts wurden in Zusammenarbeit mit dem Juwelier und Luxusproduktdesigner Bulgari entwickelt und befinden sich in den wichtigsten kosmopolitischen Metropolen und an luxuri&ouml;sen Resort-Reisezielen. Treten Sie unserem Team bei und leisten Sie einen Beitrag, um G&auml;sten spannende Erlebnisse mit dem zeitlosen Glamour und dem Erbe der Marke Bulgari zu erm&ouml;glichen. Bei Bulgari Hotels &amp; Resorts werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen.</div></div>

Agent-Guest Services

Jumeirah

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job&nbsp;
 
 
 
 An exciting opportunity has arisen for a
 
 
 Guest Services Executive &ndash; Guest Relations
 
 
 to join
 
 
 Jumeirah Mina Al Salam
 
 
 .&nbsp;
 
 
 The main duties and responsibilities of this role include:&nbsp;
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or front desk roles within the hospitality industry.&nbsp;
 </li>
 <li>
 Bachelor's degree in hospitality management, Business Administration, or a related field.&nbsp;
 </li>
 <li>
 Leadership and team management skills&nbsp;
 </li>
 <li>
 Detail orientated&nbsp;
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a Guest&nbsp;Services Executive to join the Front Office Team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
 </li>
 <li>
 Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
 </li>
 <li>
 Accurately and professionally communicate rates associated with facilities, products, and services, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests, and carry out cashiering duties like foreign currency exchange, paid outs etc.
 </li>
 <li>
 Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
 </li>
 <li>
 Identify and anticipate guest&rsquo;s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
 </li>
 <li>
 Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence, and maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
 </li>
 </ul>
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 A minimum of 2 years of Front Office experience in a 5-star hotel setting.
 </li>
 <li>
 Strong knowledge of Microsoft Office products, Opera PMS (Cloud).
 </li>
 <li>
 Clear and effective communication skills in English.
 </li>
 <li>
 Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
 </li>
 </ul>
 
 
 
 About&nbsp;the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Front Office - Jumeirah Beach Hotel

IHG Hotels & Resorts

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to join InterContinental Dubai Marina Hotel &amp; Residences as Guest Services Team Leader.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants &amp; bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:
<ul>
<li>Representing the Guest Services team with professionalism, warmth, and integrity in all guest and colleague interactions.</li>
<li>Taking ownership of guest concerns and ensuring timely resolution with a commitment to service recovery that exceeds expectations.</li>
<li>Executing the daily shift checklist with attention to detail to guarantee smooth operations throughout your shift.</li>
<li>Assisting in the management of key operational systems such as Opera PMS, and maintaining inventory of guest supplies and departmental resources.</li>
<li>Leading, guiding, and motivating the Guest Services team to ensure consistency in service delivery and alignment with the InterContinental brand standards.</li>
<li>Monitoring team performance and supporting ongoing training and development to elevate guest satisfaction and operational efficiency.</li>
<li>Acting as a key point of contact in the absence of senior management to maintain continuity of exceptional service delivery.</li>
</ul>
Why you will love this job:
<ul>
<li>Work in a dynamic, high-energy environment where no two days are the same.</li>
<li>Learn new skills, receive mentorship, and have opportunities for career growth.</li>
<li>Be part of a supportive team that values collaboration and fun.</li>
<li>Enjoy benefits like staff discounts, and a creative, inspiring workplace.</li>
</ul>
Ideally, you'll have some or all the following qualifications and experience we're looking for:
<ul>
<li>A minimum of 2 years&rsquo; experience in a similar role within luxury hospitality or a 5-star hotel environment.</li>
<li>Excellent communication skills, both written and spoken, in English. Additional languages are a plus.</li>
<li>Solid working knowledge of Opera PMS and other front office systems.</li>
<li>Ability to multi-task and remain calm and composed under pressure.</li>
<li>Strong organizational skills and a proactive, hands-on approach to problem-solving.</li>
</ul>
What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Services Team Leader at InterContinental Dubai Marina Hotel & Residences

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Burj Al Arab:
 
 
 
 Jumeirah Burj Al Arab, Dubai&rsquo;s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah&rsquo;s exceptional portfolio. Its sail-shaped structure, one of the world&rsquo;s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
 
 
 
 About the Job&nbsp;
 
 
 
 An exciting opportunity has arisen for a Guest Services Executive - Experience Team to join
 
 Inside Burj Al Arab
 
 .&nbsp;
 
 
 The main duties and responsibilities of this role include:&nbsp;
 
 
 <ul>
 <li>
 Provide warm welcome to all our guests and tour groups.
 </li>
 <li>
 Offer arrival amenities &amp; Confirm ticket bookings&nbsp;
 </li>
 <li>
 Determine if any guests have physical restrictions that should be considered.
 </li>
 <li>
 Clearly and confidently sharing engaging information to guests in a captivating manner.
 </li>
 <li>
 Answer any questions that the guests may have.
 </li>
 <li>
 Demonstrate extensive knowledge of our facility and related topics.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 1 year experience in hospitality / Guest Service-Related Work
 </li>
 <li>
 high school diploma
 </li>
 <li>
 Outstanding organizational, time management, and improvisational skills
 </li>
 <li>
 Proficient In English and Additional Languages
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Services Executive - Experience Team - Inside Burj Al Arab

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