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digital delivery manager

head of delivery management

Brainlake

<div>
 
 About The Role
 
 
 
 We're looking for a
 
 Head of Delivery Management
 
 who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
 
 
 The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes
 </li>
 <li>
 Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting
 </li>
 <li>
 Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads
 </li>
 <li>
 Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking
 </li>
 <li>
 Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics
 </li>
 <li>
 Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules
 </li>
 <li>
 Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies
 </li>
 <li>
 Standardize methodologies, templates, quality frameworks to enhance delivery predictability
 </li>
 <li>
 Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams
 </li>
 <li>
 Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans
 </li>
 <li>
 Provide transparent, data-driven reporting to senior leadership and governance bodies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12+ years of experience in digital delivery, transformation, or enterprise program management
 </li>
 <li>
 8+ years in senior leadership roles within multi-vendor, SI-led delivery environments
 </li>
 <li>
 4+ years of experience in a top tier consulting firm.
 </li>
 <li>
 Proven track record managing large-scale digital ecosystems across multiple domains
 </li>
 <li>
 Strong technical fluency in cloud-native, API-first, and DevSecOps environments
 </li>
 <li>
 Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management
 </li>
 <li>
 Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred
 </li>
 <li>
 Exceptional vendor management, financial control, and data-driven decision-making skills
 </li>
 </ul>
</div>

Head of Delivery Management

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader">About The Role</h3>
We&rsquo;re looking for a Head of Delivery Management who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.<h3 class="jobSectionHeader">
What You'll Do</h3><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul>
Requirements<ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Confidential Jobs

<div>
 
 The role of the Civil Works Specialist is to support the delivery of professional and high-quality building and engineering facilities services by overseeing and monitoring the performance and adherence to SLA of third-party contractors, vendors, service providers, as well as conducting small maintenance projects.
 
 
 Operational Readiness Phase
 
 
 &bull;
 
 
 The Hard Services Specialist will be part of the Operational Readiness Team and will execute all the tasks assigned by the Hard Services Unit Head and Technical Operations Head, according with the Operational Readiness Plan&rsquo;s Work Streams as: Construction Handover, Procurement and Contracting, Operations Management, CAFM implementation, etc&hellip;
 
 
 Steady State Operations
 
 
 &bull;Follow-up on day to day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system.
 
 
 &bull;Carry out daily BOH and FOH walk rounds, ensuring the MEP systems are in good order, noting any defects and raising with Unit Head. Coordinate follow up on action items
 
 
 &bull;Coordinate the maintenance of buildings including inspect premises to identify maintenance issues and report them.
 
 
 &bull;Monitor the work done by external contractors to ensure adherence to the Museum's standards and Health and Safety requirements.
 
 
 &bull;Implement PPM (planned preventive maintenance) schedules includes the review of the PPM performance.
 
 
 &bull;Communicate and ensure a collaborative environment of high performance teamwork with outsourced Maintenance teams, Facilities staff, Environment Health and Safety staff, consultants, and contractors.
 
 
 &bull;Coordinate with internal Supply Management to develop project sourcing strategy and research market for qualified suppliers of materials and services.
 
 
 &bull;Prepare purchase requisitions for management approval.
 
 
 &bull;Review monthly reports of service providers and utilities accounts and take appropriate actions;
 
 
 &bull;Keep detailed records regarding maintenance activities.
 
 
 &bull;Assist with handling of contract administration including responding to requests for variations and claims.
 
 
 
 
 
 Minimum of 8 years of experience
 
 
 At least 4 year in a duty-supervisor or team-leader role supporting the delivery of FM maintenance services in a complex building environment.
 
 
 
</div>

Hard Services Specialist

Involved Solutions

<div>
 
 We have partnered with a major semi-government organisation embarking on a digital transformation programme that will redefine citizen and customer experiences. The Head of Digital
 
 
 
 
 
 Delivery will play a pivotal role in leading programme execution across multiple digital platforms and services.
 
 
 
 
 
 About the role:
 
 
 You'll be responsible for overseeing large-scale digital initiatives, from strategy through delivery, ensuring alignment with business objectives, timelines, and budgets. The role covers delivery governance, vendor management, and coordination across IT, business, and external partners.
 
 
 
 
 
 You will lead a delivery team spanning project managers, business analysts, and technical leads, ensuring projects are executed to the highest standards while maintaining stakeholder confidence and programme visibility.
 
 
 
 
 
 About you:
 
 
 You'll have a proven background in digital transformation delivery within government, semi-government, or large enterprise environments. Experience leading multi-million-dirham projects across digital platforms, mobile apps, and citizen services is essential.
 
 
 
 
 
 You combine strong leadership and governance capability with an ability to manage complex stakeholder environments. A background in technology or consulting would be highly advantageous
 
</div>

Head of Digital Delivery

Proper food company

Job Title: Chef de Partie (CDP) &ndash; Fast FoodDepartment: Kitchen Reports to: Head Chef / Sous Chef Location: Abu DhabiJob Summary:The Chef de Partie (CDP) &ndash; Fast Food is responsible for preparing, cooking, and presenting food quickly and efficiently while maintaining high standards of quality, hygiene, and customer satisfaction. The CDP ensures smooth kitchen operations during service and supports junior staff in delivering consistent, high-quality fast-food items.Key Responsibilities:<ul><li>Prepare and cook fast-food menu items such as burgers, sandwiches, fries, wraps, salads, and beverages.</li><li>Ensure all food is prepared according to standardized recipes and portion sizes.</li><li>Maintain food presentation and quality standards at all times.</li><li>Ensure proper stock management, rotation (FIFO), and minimal wastage.</li><li>Maintain cleanliness and organization in the kitchen and workstations.</li><li>Comply with all food hygiene, safety, and sanitation regulations.</li><li>Train and supervise Commis and Kitchen Assistants as required.</li><li>Assist in receiving and storing food supplies and ingredients.</li><li>Coordinate with service staff to ensure timely food delivery during peak hours.</li><li>Report any equipment issues or maintenance needs to the Head Chef.</li><li>Follow all company policies, SOPs, and kitchen operating procedures.</li></ul>Requirements:<ul><li>Proven experience as a CDP or Demi CDP in a fast-food or quick-service restaurant (QSR).</li><li>Strong knowledge of fast-food preparation, portion control, and food safety.</li><li>Ability to work in a high-pressure, fast-paced environment.</li><li>Good communication and teamwork skills.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Culinary diploma or equivalent qualification preferred.</li></ul>Skills:<ul><li>Speed and accuracy in food preparation.</li><li>Attention to detail and presentation.</li><li>Strong multitasking and time-management skills.</li><li>Basic understanding of inventory control.</li><li>Commitment to hygiene and quality standards.</li></ul>Job Type: Full-time

CDP - FAST FOOD

Royal Class Travel and Tourism

Job Title:Head of Sales &amp; Department &ndash; Travel &amp; TourismCompany Overview:We are a leading travel and tourism company dedicated to delivering exceptional travel experiences to clients worldwide. Our services encompass corporate travel, leisure tours, MICE (Meetings, Incentives, Conferences, and Exhibitions), and luxury vacation packages. We are looking for a dynamic, results-driven, and strategic sales leader to head our sales department and drive our growth in the competitive travel and tourism market.Job Purpose:The Head of Sales &amp; Department will be responsible for formulating and executing sales strategies, managing the sales team, and expanding the company&rsquo;s customer base. This leadership role ensures that the company achieves its revenue targets, builds strong relationships with clients, and maintains a competitive edge in the travel and tourism sector.Key Responsibilities:1. Sales Strategy &amp; Planning<ul><li>Develop comprehensive sales strategies to achieve short-term and long-term revenue goals.</li><li>Identify market trends, competitor activities, and customer needs to maximize sales opportunities.</li><li>Set clear sales targets and KPIs for the team and monitor progress regularly.</li><li>Collaborate with senior management to align sales strategy with overall business objectives.</li></ul>2. Leadership &amp; Team Management<ul><li>Lead, mentor, and motivate a high-performing sales team to achieve and exceed targets.</li><li>Recruit, train, and develop sales staff to enhance capabilities and performance.</li><li>Conduct performance evaluations, set goals, and provide constructive feedback.</li><li>Foster a positive work culture emphasizing accountability, collaboration, and excellence.</li></ul>3. Business Development &amp; Client Management<ul><li>Build and maintain strong relationships with corporate clients, travel agencies, tour operators, and key partners.</li><li>Identify new business opportunities and develop strategies to acquire new clients.</li><li>Negotiate contracts, close high-value deals, and ensure client satisfaction.</li><li>Represent the company at industry events, exhibitions, and networking functions.</li></ul>4. Revenue Growth &amp; Forecasting<ul><li>Monitor sales performance and provide accurate reports to senior management.</li><li>Analyze sales data to identify trends, areas of improvement, and growth opportunities.</li><li>Prepare sales forecasts, budgets, and plans to guide strategic decisions.</li></ul>5. Collaboration &amp; Coordination<ul><li>Work closely with marketing, operations, finance, and product teams to ensure smooth service delivery.</li><li>Collaborate on promotional campaigns, tour packages, and special offers to boost sales.</li><li>Provide feedback to product teams on customer preferences and market demands.</li></ul>6. Customer Relationship Management (CRM)<ul><li>Ensure effective use of CRM tools by the sales team to manage client interactions and follow-ups.</li><li>Personally handle key accounts to maintain strong relationships and loyalty.</li><li>Develop strategies to improve customer retention and lifetime value.</li></ul>Required Skills &amp; Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Tourism, Hospitality, or related field. MBA preferred.</li><li>Experience: Minimum 5&ndash;10 years in sales within the travel and tourism industry, with at least 2&ndash;3 years in a leadership role.</li><li>Skills &amp; Competencies:</li><li>Strong leadership and team management capabilities.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Deep understanding of travel products: tours, flights, hotels, cruises, MICE.</li><li>Analytical mindset with ability to interpret sales data and trends.</li><li>Knowledge of CRM and sales management software.</li><li>Ability to work in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per month

Head of Sales & Department – Travel & Tourism

RP International

<div>
 
 The
 
 Head of Guest
 
 &amp; G360 IT Delivery is responsible for leading the end-to-end delivery, integration, and governance of the Guest360 (G360) platform, contact centre technologies, and self-service/unattended channels. This role ensures the seamless integration of guest engagement platforms across voice, chat, social, digital, and traditional channels, enabling consistent and data-driven guest experiences.
 
 
 
 
 
 This position combines delivery leadership with a strategic outlook, overseeing a broad portfolio that includes agile and waterfall initiatives. The role also plays a key part in shaping high-impact programs and ensuring technology solutions are aligned with guest experience goals. When acting as a Release Train Engineer (RTE), the individual will guide Agile Release Train (ART) processes, events, and delivery cycles.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Transformation
 
 
 <ul>
 <li>
 Champion a transformational mindset to drive innovation and continuous improvement across guest-related initiatives.
 </li>
 <li>
 Collaborate in strategic discussions to influence how technology enhances guest interactions and outcomes.
 </li>
 <li>
 Lead end-to-end delivery of strategic programs from inception through closure, in collaboration with product and business stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Platform &amp; Program Delivery
 
 
 <ul>
 <li>
 Own and manage the delivery roadmap for the G360 platform and associated engagement technologies.
 </li>
 <li>
 Oversee the integration and governance of contact centre solutions (voice, IVR, omnichannel).
 </li>
 <li>
 Lead the design and delivery of unattended/self-service channels, including AI chatbots, WhatsApp, SMS, portals, and email automation.
 </li>
 <li>
 Ensure platform interoperability with key enterprise systems including PSS, Offer-Order (NDC), Loyalty, CRM, Ecommerce, Operations, Finance, and Data.
 </li>
 </ul>
 
 
 
 
 
 Architecture, Data &amp; Integration
 
 
 <ul>
 <li>
 Drive an API-first strategy and oversee data modeling and architectural standards for omnichannel engagement.
 </li>
 <li>
 Support the evolution of G360 as the authoritative source of guest data across all systems.
 </li>
 </ul>
 
 
 
 
 
 Governance &amp; Agile Delivery
 
 
 <ul>
 <li>
 Establish and enforce governance frameworks for agile delivery, including backlog management, sprint planning, prioritization, and release coordination.
 </li>
 <li>
 Act as a Release Train Engineer when required, facilitating Agile Release Train events and ensuring alignment across teams.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Manage external vendors and system integrators, ensuring delivery quality, contractual performance, and accountability.
 </li>
 <li>
 Translate business and operational needs into executable IT initiatives with measurable value.
 </li>
 <li>
 Provide senior leadership with regular updates on progress, performance, adoption, and business value.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Build and lead high-performing, cross-functional agile teams across domains such as contact centre systems, AI/chatbot solutions, systems integration, and data engineering.
 </li>
 <li>
 Promote a culture of collaboration, continuous improvement, and innovation in service delivery.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 12+ years of experience managing large-scale, complex, cross-functional IT programs, with a strong focus on guest/customer experience platforms.
 </li>
 <li>
 
 Industry Exposure:
 
 Prior experience in the airline industry; familiarity with airline guest engagement systems is a strong advantage.
 </li>
 <li>
 
 Delivery Expertise:
 
 Proven ability to lead hybrid (agile and waterfall) delivery models and large program portfolios with transformational impact.
 </li>
 </ul>
 
 
</div>

Head

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