Hard Services Specialist

The role of the Civil Works Specialist is to support the delivery of professional and high-quality building and engineering facilities services by overseeing and monitoring the performance and adherence to SLA of third-party contractors, vendors, service providers, as well as conducting small maintenance projects.

Operational Readiness Phase

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The Hard Services Specialist will be part of the Operational Readiness Team and will execute all the tasks assigned by the Hard Services Unit Head and Technical Operations Head, according with the Operational Readiness Plan’s Work Streams as: Construction Handover, Procurement and Contracting, Operations Management, CAFM implementation, etc…

Steady State Operations

•Follow-up on day to day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system.

•Carry out daily BOH and FOH walk rounds, ensuring the MEP systems are in good order, noting any defects and raising with Unit Head. Coordinate follow up on action items

•Coordinate the maintenance of buildings including inspect premises to identify maintenance issues and report them.

•Monitor the work done by external contractors to ensure adherence to the Museum's standards and Health and Safety requirements.

•Implement PPM (planned preventive maintenance) schedules includes the review of the PPM performance.

•Communicate and ensure a collaborative environment of high performance teamwork with outsourced Maintenance teams, Facilities staff, Environment Health and Safety staff, consultants, and contractors.

•Coordinate with internal Supply Management to develop project sourcing strategy and research market for qualified suppliers of materials and services.

•Prepare purchase requisitions for management approval.

•Review monthly reports of service providers and utilities accounts and take appropriate actions;

•Keep detailed records regarding maintenance activities.

•Assist with handling of contract administration including responding to requests for variations and claims.

Minimum of 8 years of experience

At least 4 year in a duty-supervisor or team-leader role supporting the delivery of FM maintenance services in a complex building environment.