digital marketing specialist Jobs in Dubai United Arab Emirates

digital marketing specialist

digital marketing manager Jobs in Dubai United Arab Emirates

digital marketing manager

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

customer service Jobs in Dubai United Arab Emirates

customer service

head of digital customer care

Qataryello

<p>A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions</p><br><ul><li>Define digital vision across apps, B2B, and global platforms</li><li>Lead product roadmaps and investment priorities</li><li>Oversee delivery of new features and enhancements</li><li>Analyse customer journeys and drive improvements</li><li>Guide customer care and back-office operations</li><li>Implement AI and automation for efficiency gains</li><li>Align teams with customer experience strategy</li></ul><br><ul><li>Bachelor's in Engineering, CS, or Business</li><li>Master's (MBA or similar) preferred</li><li>10+ years in fintech or digital banking</li><li>Experience in fintech startups or banking roles</li><li>Strong leadership across cross-functional teams</li><li>Expertise in product and customer experience</li></ul>

Head of Digital Customer Care

Michael Page

<div><span style="font-size: 11px;">Lead digital transformation across fintech and global markets</span></div><div><span style="font-size: 11px;">10+ years in fintech or digital financial services required</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>About Our Client</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;">Define digital vision across apps, B2B, and global platforms</span></div><div><span style="font-size: 11px;">Lead product roadmaps and investment priorities</span></div><div><span style="font-size: 11px;">Oversee delivery of new features and enhancements</span></div><div><span style="font-size: 11px;">Analyse customer journeys and drive improvements</span></div><div><span style="font-size: 11px;">Guide customer care and back-office operations</span></div><div><span style="font-size: 11px;">Implement AI and automation for efficiency gains</span></div><div><span style="font-size: 11px;">Align teams with customer experience strategy</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>The Successful Applicant</b></span></div><div><span style="font-size: 11px;">Bachelor's in Engineering, CS, or Business</span></div><div><span style="font-size: 11px;">Master's (MBA or similar) preferred</span></div><div><span style="font-size: 11px;">10+ years in fintech or digital banking</span></div><div><span style="font-size: 11px;">Experience in fintech startups or banking roles</span></div><div><span style="font-size: 11px;">Strong leadership across cross-functional teams</span></div><div><span style="font-size: 11px;">Expertise in product and customer experience</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What's on Offer</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">A strategic leadership opportunity to shape digital transformation across fintech markets, drive innovation with cutting-edge technologies, and influence customer experience at scale within a high-growth, future-focused organisation</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Contact</b></span></div><div><span style="font-size: 11px;">James Jefferson</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Quote job ref</b></span></div><div><span style="font-size: 11px;">JN-092025-6845297</span></div>

Client of Michael Page

<div> <div> <ul> <li>Define digital vision across apps, B2B, and global platforms</li> <li>Lead product roadmaps and investment priorities</li> <li>Oversee delivery of new features and enhancements</li> <li>Analyse customer journeys and drive improvements</li> <li>Guide customer care and back-office operations</li> <li>Implement AI and automation for efficiency gains</li> <li>Align teams with customer experience strategy</li> </ul> <p><br><br></p> </div> </div> <div> </div>

Circles

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  Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
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  Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
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  Besides its SaaS business, Circles operates three other distinct businesses:
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   Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
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   Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
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   Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
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  Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
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  We are seeking a highly analytical and insight-led Product Manager to support the end-to-end delivery, performance tracking, and continuous improvement of our digital products and services for our new digital brand in MENA. This role will work closely with the Head of Product to translate business goals and customer needs into actionable product strategies and roadmaps and data-driven enhancements or feature improvements.
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  The ideal candidate brings strong product fundamentals, a sharp understanding of user behavior, and an ability to connect metrics with meaningful customer and business outcomes. Experience in digital-first consumer industries is key.
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     Support product strategy development &amp; execution:
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   Collaborate with the Head of Product to shape and execute the product roadmap, ensuring alignment with commercial goals, customer experience targets, and regional priorities
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     Define &amp; monitor success metrics:
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   Work with cross-functional teams to define KPIs and success metrics for product features; ensure robust instrumentation and data pipelines are in place before launch
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     Own product performance tracking:
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   Track performance of digital products launched and features across the funnel (e.g., acquisition, engagement, retention), synthesize learnings, and provide actionable recommendations for iteration
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     Conduct market &amp; customer research:
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   Lead benchmarking, customer feedback loops, and market analyses to inform prioritization, identify unmet needs, and uncover opportunities for innovation, especially in the field of AI
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     Drive feature enhancement &amp; CX optimization:
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   Recommend enhancements across digital journeys, self-care tools, and core features&mdash;anchored in business value, customer feedback, and usage insights
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     Enable data-led decision-making:
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   Leverage tools like SQL, Excel, and dashboards to analyze behavioral and performance data; clearly communicate insights to influence product and commercial decisions
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     Support cross-functional delivery:
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   Partner with design, engineering, marketing, and commercial teams to ensure timely delivery of features with strong go-to-market readiness and customer value alignment
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   6-8 years of experience in product management, growth analytics, or AI/ML product roles within digital-first, consumer-facing (B2C) businesses, e.g., telco, fintech, e-commerce.
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   Deep familiarity with product and / or consumer telco metrics, e.g., ARPU, churn, MAU/DAU, feature adoption
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   Proficiency in SQL and Excel; bonus points for Python / R experience, or familiarity with analytics platforms
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   Demonstrated ability to translate complex data into clear product recommendations and business cases for prioritization
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   Strong communication and stakeholder management skills, with proven ability to influence across data, engineering, and commercial teams
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   Experience in agile, test-and-learn environments; comfort with ambiguity and rapid iteration
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   Prior exposure to the MENA region and/or subscription-based, telecom, or digital services is highly desirable
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   Hands-on experience integrating machine learning or AI-powered features into products, such as personalization engines, predictive analytics, or conversational interfaces, strongly preferred
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  Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
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    Data Protection and Privacy Statement&nbsp;
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  By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
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  To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
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  Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
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Product Manager (Dubai)

Horizontrading

Head of Technical Support / Head of Technical Customer Service <p>We are a Fintech, Global leader in financial technology</p> Overview <ul><li><b>70+ clients in 25 countries</b></li><li><b>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</b></li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li><b>Worldwide leader for electronic market making tech</b></li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul><p>We are currently looking for a <b>Head of Technical Support / Head of Technical Customer Service</b> in Bangkok to ensure customer success into deploying Horizon Software's solutions.</p> The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li><u>Within the focus of Client support</u><ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li><u>Within the focus of implementation of new projects</u><ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul><p>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, Bangkok</p><p>Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.</p>

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

PayTech Group

<p> <strong>JOB TITLE:</strong> Head of Credit / Lending</p>
<p> <strong>TERM:</strong> 12 months </p>
<p> <strong>CLIENT LOCATION:</strong> Dubai, UAE</p>
<p> <strong>DIVISION: </strong>Consumer </p>
<p> <strong>REPORTS TO:</strong> Group CEO</p>
<p> <strong>RELEVANT </strong> <strong>EXPERIENCE:</strong> Minimum 15 years in retail banking, with 8+ years of credit card business leadership. Proven success in launching and scaling card portfolios in the Middle East.</p>
<p> <strong>MANDATORY REQUIREMENTS**:</strong> </p>
<ul> <li> Deep expertise in credit card product lifecycle management</li> <li>Experience launching standalone or co- branded card programmes</li> <li>Familiarity with GCC regulatory frameworks (e.g. UAE Central Bank)</li> <li>Strong leadership and stakeholder management skills</li> <li>Fluent in English; Arabic is a plus</li> </ul>
<p> <strong> <br> </strong> </p>
<p> <strong>PURPOSE OF THE PROJECT</strong> </p>
<p>To lead the strategic setup and operational launch of a new, independent credit card business. The role will define the product vision, build and lead the team, ensure regulatory compliance, and drive market penetration and profitability.</p>
<p> <strong> <br> </strong> </p>
<p> <strong>Key Activities</strong> </p>
<p> <strong>Core Responsibilities and Accountabilities</strong> </p>
<ul> <li> Strategic Leadership: Shape the credit card business model, aligning with the banks broader retail strategy and segment-specific goals (mass, affluent, SME).</li> <li>Product Development: Design and launch a suite of credit card products with differentiated value propositions, including digital-first and premium offerings.</li> <li>Risk &amp; Compliance: Establish robust credit risk frameworks, underwriting policies, and ensure adherence to local and international regulations.</li> <li>P&amp;L Ownership: Manage the full P&amp;L of the credit card business, including revenue, cost, and profitability levers.</li> <li>Team Building: Recruit, structure, and mentor a high-performing team across product, analytics, operations, and sales.</li> <li>Stakeholder Engagement: Collaborate with internal and external stakeholders including regulators, fintechs, payment networks, and loyalty partners.</li> <li>Innovation &amp; Digitalisation: Leverage AI/ML tools for credit scoring, fraud detection, and personalised offers. Drive digital onboarding and omnichannel customer experiences.</li> <li>Regional Coordination: Align with regional hubs and support regional product innovation and compliance.</li> <li>Vendor &amp; Partner Management: Oversee selection and integration of processing platforms, loyalty engines, and collections partners etc</li> </ul>
<p> <strong> <br> </strong> </p>
<p> <strong>KPIs</strong> </p>
<ul> <li> Time-to-market for product launch</li> <li>Customer acquisition and activation rates</li> <li>Portfolio profitability (NIM, fee income, cost of risk)</li> <li>Credit loss ratios and delinquency metrics</li> <li>Digital origination and usage rates</li> <li>Customer satisfaction and NPS</li> </ul>
<p> <strong> <br> </strong> </p>
<p> <strong>Knowledge and Experience</strong> </p>
<ul> <li> 15years + in Cards Management with 8years + in a Head Of/EVP level</li> <li>Education: Bachelor's degree in finance, Economics, Business, or related field. A Masters degree (e.g., MBA or MSc in Finance) is highly preferred</li> <li>End-to-End Cards Expertise: Proven experience managing the full lifecycle of card products credit, and virtual including issuing and acquiring businesses.</li> <li>Strategic Market Insight: Deep understanding of regional and global cards market trends, including competitor analysis, pricing strategies, and product positioning</li> <li>Digital Channel Integration: Demonstrated ability to leverage digital platforms (e.g. mobile banking, internet banking, e-wallets) to drive card acquisition, activation, and usage</li> <li>E-commerce &amp; Omni-Channel Fluency: Strong grasp of e-commerce ecosystems and omni-channel strategies to enhance customer experience and card penetration</li> <li>Product Innovation &amp; Development: Track record of launching differentiated card products and value propositions tailored to mass, affluent, and SME segments.</li> <li>Risk &amp; Compliance Acumen: Familiarity with credit risk frameworks, fraud prevention, and regulatory compliance across GCC jurisdictions.</li> <li>P&amp;L Ownership: Experience managing the cards business P&amp;L, including budgeting, forecasting, and profitability optimisation.</li> <li>Customer Lifecycle Management: Expertise in designing and executing activation, usage, rewards, and retention programmes to boost engagement and reduce churn.</li> <li>Cross-Functional Leadership: Ability to collaborate with IT, operations, marketing, and third-party vendors to deliver seamless card experiences.</li> </ul>
<p> <strong> <br> </strong> </p>
<p> <strong>Mandatory Skills**</strong> </p>
<ul> <li> Strategic planning and execution</li> <li>Product innovation and lifecycle management</li> <li>Credit risk and portfolio analytics</li> <li>Regulatory compliance and governance</li> <li>Cross-functional leadership and communication</li> <li>Agile project delivery and digital transformation</li> </ul>

Head of Cards- Credit/Lending

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader"><b>About The Role</b></h3><p></p><p>
We&rsquo;re looking for a <b>Head of Delivery Management</b> who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
</p><p>The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.</p><p></p><h3 class="jobSectionHeader"><b>
What You'll Do</b></h3><p></p><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Head of Delivery Management

Explore 10000+ Head of digital customer care in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 head of digital customer care jobs IN Dubai United Arab Emirates

Head of Digital Customer Care

Head of Digital Customer Care

Head of Digital Customer Care

Product Manager (Dubai)

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Head of Cards- Credit/Lending

Head of Delivery Management