receptionist

customer service executive

it support engineer

reservations agent

assistant manager - butler service desk Jobs in Doha

assistant manager - butler service desk

help desk agent

FRIENDS MANPOWER RECRUITMENT

Role Overview:We are looking for a motivated and detail-oriented Help Desk Officer to join our dynamic support team. In this role, you will be the first point of contact for customers seeking technical assistance and will play a crucial role in maintaining customer satisfaction through effective problem-solving and communication.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat, providing timely and accurate information</li><li>Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity</li><li>Document and track customer interactions in our support ticketing system, ensuring all information is accurate and up-to-date</li><li>Escalate complex issues to senior support staff or relevant departments as necessary</li><li>Assist in the development of knowledge base articles and user manuals to improve self-service support options</li><li>Participate in training sessions to enhance technical knowledge and support skills</li></ul>Required Qualifications:<ul><li>2years of experience in Help desk environment and Call Center inbound / outbound</li><li>Must be good in computer systems, mobile devices, and other tech products</li><li>Familiarity with ticketing systems and remote support tools</li><li>Excellent verbal and written communication skills</li><li>Ability to work independently and as part of a team in a fast-paced environment</li></ul>Salary Offer: 3000 QR (Full Package)Job Type: Full-timePay: QAR3,000.00 per month

HELP DESK OFFICER

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
The Helpdesk Operator will serve as the first point of contact for all facilities management (FM) service requests, ensuring timely and efficient resolution of issues. This role involves managing incoming calls, emails, and service tickets, coordinating with technical teams, and maintaining accurate records in the CAFM system. The ideal candidate will have strong communication skills in both Arabic and English and a solid understanding of FM operations.<h2 class="jobSectionHeader">
Your role</h2>
Customer Support<ul><li>
Respond to incoming calls, emails, and service requests promptly and professionally.</li><li>
Log all requests accurately in the CAFM system and assign tasks to relevant teams.</li></ul>
Issue Resolution<ul><li>
Track and monitor service requests to ensure timely completion.</li><li>
Escalate unresolved issues to supervisors or technical teams as needed.</li></ul>
Coordination<ul><li>
Liaise between clients, contractors, and internal FM teams to ensure smooth operations.</li><li>
Provide updates to clients on the status of their requests.</li></ul>
Documentation &amp; Reporting<ul><li>
Maintain accurate records of all service requests and resolutions.</li><li>
Generate daily, weekly, and monthly reports on helpdesk performance.</li></ul>
Compliance &amp; Standards<ul><li>
Ensure adherence to company policies, health and safety standards, and service level agreements (SLAs).</li><li>
Support continuous improvement initiatives for helpdesk operations.</li></ul><h2 class="jobSectionHeader">
About you</h2>
Education<ul><li>
Diploma or BSc degree in a relevant field (Facilities Management, Administration, or related discipline).</li></ul>
Experience<ul><li>
Minimum 3 years of experience in the same position within the Facilities Management (FM) field.</li></ul>
Language Skills<ul><li>
Fluency in Arabic and English (spoken and written).</li></ul>
Technical Skills<ul><li>
Familiarity with CAFM systems and MS Office applications.</li><li>
Basic understanding of FM services and workflows.</li></ul>
Soft Skills<ul><li>
Strong communication and interpersonal skills.</li><li>
Ability to multitask and work under pressure.</li><li>
Customer-focused with problem-solving abilities.</li></ul>
Preferred<ul><li>
Knowledge of SLA management and KPI reporting.</li><li>
Experience in handling large-scale FM operations.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations).</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
#QSF</div>

Helpdesk Operator

Hilton

<div>Front Desk Agent
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:<ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs. 
Communicate special requests or VIP guest details to relevant teams. 
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul>
What are we looking for? 
Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

Inspire Management Training Center

We are seeking a professional and friendly Female Receptionist to manage front desk operations for a well-established organization. The role serves as the first point of contact for visitors and clients, ensuring excellent customer service and efficient administrative support.Key Responsibilities:<ul><li>Greet and assist visitors and clients in a courteous and professional manner</li><li>Answer, screen, and direct incoming phone calls</li><li>Manage appointment schedules and maintain calendars</li><li>Handle incoming and outgoing correspondence efficiently</li><li>Maintain a tidy, organized, and presentable reception area</li><li>Assist with general administrative tasks as needed</li></ul>Requirements &amp; Skills:<ul><li>Excellent communication and interpersonal skills</li><li>Presentable and well-groomed appearance</li><li>Proficiency in MS Office applications</li><li>Prior experience in a receptionist or front desk role is preferred</li><li>Locally available in Qatar with valid visa and QID</li></ul>Benefits:<ul><li>Competitive salary (all-inclusive)</li><li>Learning and career growth opportunities</li></ul>Job Types: Full-time, PermanentEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Receptionist / Front Desk Agent: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Receptionist (Female)

Marriott International

<div>Additional Information 
Job Number25180371 
Job CategorySpa 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Programar los servicios para las personas y los grupos grandes utilizando el sistema de software de reservaciones del spa o sal&oacute;n de belleza. Llamar a los hu&eacute;spedes para confirmar los servicios programados. Responder las preguntas sobre los servicios disponibles. Actualizar la lista de reservaciones y cancelaciones durante todo el d&iacute;a, informar a los proveedores sobre cambios de &uacute;ltimo momento y resolver cuestiones de programaci&oacute;n seg&uacute;n sea necesario trabajando en conjunto con el supervisor o gerente. Registrar a los hu&eacute;spedes cuando llegan a su cita, confirmar el nombre y apellido y brindarles orientaci&oacute;n general sobre el spa cuando llegan. Promover y vender los servicios del spa o sal&oacute;n de belleza. Obtener la caja asignada y asegurar la exactitud del dinero, conseguir el cambio necesario para el nivel de transacciones esperado y mantener la caja segura en todo momento. PProcesar los pagos de los hu&eacute;spedes por los servicios del spa o sal&oacute;n de belleza y obtener autorizaci&oacute;n de pago seg&uacute;n se requiera. Aceptar y registrar las propinas en efectivo para los empleados. Cuadrar, escanear y entregar los recibos a Contabilidad. Notificar a Ingenier&iacute;a las necesidades de mantenimiento y reparaci&oacute;n. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional; atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s. Acatar las expectativas y los est&aacute;ndares de garant&iacute;a de la calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:Menos de 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
St. Regis Hotels &amp; Resorts, combinando el glamour atemporal con un esp&iacute;ritu de vanguardia, se compromete a brindar experiencias exquisitas en m&aacute;s de 50 hoteles y resorts de lujo en las mejores ubicaciones de todo el mundo. Comenzando con el debut del hotel St. Regis en Nueva York con John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nivel de servicio incondicional que se adelante a las necesidades de los hu&eacute;spedes, ofrecido a la perfecci&oacute;n por un equipo de amables anfitriones que combinan la sofisticaci&oacute;n cl&aacute;sica con la sensibilidad moderna, as&iacute; como el servicio de mayordomo exclusivo. Te invitamos a consultar las oportunidades de empleo en St. Regis. Al unirte a St. Regis, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Agent-Spa Desk

<div>Additional Information 
Job Number25180394 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Desk Agent - Guest Experience Expert

Vistas Global

Position: B2B2C Sales AgentWe are seeking a motivated and energetic B2B2C Sales Agent to join our field sales team. This role involves promoting telecom services directly to customers within assigned corporate and government environments. The ideal candidate will have experience in outdoor or direct sales, strong communication skills, and the ability to deliver a positive customer experience.Key Responsibilities:&middot; Visit assigned company or government workplaces to engage employees on-site.&middot; Introduce and explain service plans and offers tailored for employee benefits.&middot; Support customers with registration and activation procedures.&middot; Maintain daily records of employee interactions, leads, and conversions.&middot; Participate in workplace campaigns, desk setups, and awareness activities.&middot; Share feedback on customer needs and workplace response to management.Qualifications &amp; Requirements:<ul><li>Minimum 1 year of experience as a Sales Agent or in outdoor/direct sales.</li><li>Bilingual: Arabic &amp; English.</li><li>Driving License is preferred.</li><li>Valid QID and eligible to work in Qatar.</li><li>Strong communication, persuasion, and customer interaction skills.</li><li>Energetic, confident, and goal-driven personality.</li></ul>Job Details:<ul><li>Job Type: Full-Time</li><li>Immediate Joiner</li><li>Gender: Female and Male</li><li>Location: Qatar</li></ul>Apply Now&middot; Send CV to: +974 77835336Job Type: Full-time

B2B2C Sales Agent

Explore 569+ Help desk agent in Doha this November. Find roles across top companies and apply now to boost your career.