receptionist

real estate agent

sales representative

sales coordinator

accommodation assistant

reservations agent

Best Plaza West Bay Hotel

<p>To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets</p><p>At <b>Best Plaza West Bay Hotel&reg;</b>, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:</p><ul><li><b>Create Confidence</b> &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li><b>Encourages Success</b> &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul><p>&middot; <b>Make It Happen</b> &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.</p><p>Duties and Responsibilities</p><ul><li>Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.</li><li>Promote the Hotel&rsquo;s products and services.</li><li>Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.</li><li>Develop and maintain a regular pattern of sales calls.</li><li>Record and process reservations made by phone/fax/email.</li><li>Accept wait list reservations.</li><li>Process amendments to reservations such as extensions, early departures, etc.</li><li>Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</li><li>Record special billing arrangements for groups and conventions.</li><li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li><li>Maintain knowledge of special rates/ offers/ promotions.</li><li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li><li>Prepare reports as requested (eg to travel agents, business houses etc).</li><li>Prepare reservation sales reports.</li><li>Co-operate with the company to achieve compliance with FLS legislation.</li><li>Not undertake any activity which compromises their personal FLS, or the FLS of others.</li><li>Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.</li></ul><p>SELF MANAGEMENT</p><ul><li>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</li><li>Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</li><li>Comply with Time and Attendance Policies set by the hotel.</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</li><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</li><li>Comply with the hotel Code of Conduct</li><li>Familiarize self with the company values and model desired behaviors.</li><li>Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 per month</p><p>Experience:</p><ul><li>current positions as Reservations Agent in hotel: 1 year (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Reservations Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25179184<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

MTS Globe

<div><p>Company: <b>DESERT GATE TOURISM - QATAR</b></p>
<p>
</p><p>We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.</p>
<p>
</p><p>The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.</p>
<p>
</p><p><b>Reservations Handling</b></p>
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul><p><b>
Internal &amp; External Coordination</b></p>
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul><p><b>
Managing Complaints in a Constructive Manner:</b></p>
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul><p>
</p><p><b>More about Desert Gate Tourism</b></p>
<p>
</p><p>An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.</p>
<p>
With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.</p>
<p>
</p><p><b>Desert Gate</b> (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</p></div>
<br>
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market - DMC/Tourism - Qatar

Accor

<div><div>Company Description</div><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><div><br>
Job Description</div><p><br>
We are seeking a dedicated and customer-oriented Reservation Agent to join our team at Swissotel Corniche Park Towers Doha, Qatar. As a key member of our Reservation Department, you will play a crucial role in ensuring guest satisfaction by managing bookings and providing exceptional service.</p><ul><li>
Handle all reservations through various channels, including phone, fax, internet, and email</li><li>
Optimize room sales in line with the hotel's sales policy and brand standards</li><li>
Provide a warm welcome and assist guests with their inquiries and requests</li><li>
Manage the reservation process, following brand-specific procedures</li><li>
Enter reservation details accurately and efficiently into the system</li><li>
Communicate effectively with other hotel departments to ensure seamless guest experiences</li><li>
Confirm reservations and handle written communications professionally</li><li>
Stay up-to-date with hotel promotions, packages, and special offers</li><li>
Assist in maximizing room occupancy and revenue</li><li>
Resolve guest concerns and issues promptly and professionally</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Proven experience as a Reservation Agent or in a similar customer service role</li><li>
Strong knowledge of reservation systems, preferably Opera or similar platforms</li><li>
Excellent interpersonal and communication skills</li><li>
Fluency in English; additional languages are a plus</li><li>
Outstanding problem-solving abilities and attention to detail</li><li>
Guest-focused personality with a commitment to providing exceptional service</li><li>
Ability to work efficiently in a fast-paced environment</li><li>
Proficiency in basic computer skills and data entry</li><li>
Knowledge of hospitality industry standards and best practices</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
High school diploma or equivalent; higher education in hospitality management is a plus</li></ul><div><br>
Additional Information</div><p><br>
Your team and working environment:<br>
Life is a journey. Live It well.</p><p>
Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.</p></div>

EN - Reservation Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25184172<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p><p><br>
</p><p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Assistant Reservation Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Member Service Agent
</div></div><div><div>Ref #
</div><div>228642
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 27-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
Qatar Airways are looking for a professional to join our Loyalty team as a Senior Member Service Agent.</p><p>
As a Senior Member Service Agent, you will be responsible for offering all Privilege Club related services to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop solution for members regarding award bookings, upgrades, ticketing and other Loyalty services.</p><p><b>
As part of the role&rsquo;s operational responsibilities, you will also:</b></p><ul><li> Provide Privilege Club members visiting the member service desk clear and accurate membership information, answering questions and queries clearly, delivering a professional and efficient service.</li><li> Make award bookings and issue tickets for members providing an efficient and one-stop solution.</li><li> Assist members with their account information and ensure issues are resolved in one visit to avoid inconvenience, escalation and complaints.</li><li> Ensure all redemption requests are processed, providing alternatives to the member where seats for their desired date of travel is not available, to ensure that they are able to redeem their Avios and travel as desired.</li><li>
Assist with any additional tasks which are critical to the Loyalty business. Special Request Handling such as; UMNR/YP Service, Seat and Meal Preferences, WCHR requests and Online failure cases etc.</li></ul><ul><li>
</li><li> Process all QRPC related queries from members in a timely, professional and efficient way to ensure Member satisfaction.</li><li> Support all other QRPC related activities from head office.</li><li> Ensure escalations are timely channeled to the Supervisor, for solutions to avoid complaints and ensure the member is satisfied/ happy.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li> Relevant Vocational, Tertiary or Trade qualification.</li><li> Minimum 2 - 3 years of Customer Service experience.</li><li> Professional knowledge of Arabic, written and spoken is a must.</li><li> Excellent communication and problem-solving skills.</li><li> Initiative, multi-tasking skills and ability to work independently.</li></ul><p><b>
Preferred qualifications</b></p><ul><li> Diploma in reservation system (Amadeus).</li><li> 1-2 years of Reservations &amp; Ticketing experience.</li><li> Airline reservations system knowledge.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
Application Guidelines</b></p><p>
If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.</p><p><br>
</p></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228642</div></div></div></div></div></div></div></div>

Senior Member Service Agent

People Dynamics

<p><b>1. JOB PURPOSE:</b></p><p>This role will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of bookings. Identify the needs and improve customer service performance for the local station.</p><p><b>2. ACCOUNTABILITIES:</b></p><p><b>Operational</b></p><ul><li>Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.</li><li>Maintain close coordination between departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.</li><li>Identify needs and improve cargo sales and operational performance for local station.</li><li>Distribute official notifications to concerned parties, both internal and external.</li><li>Create awareness of Cargo products and services among existing and potential customers, as well as internal stakeholders.</li><li>Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>Customer Service</b></p><ul><li>Coordinate service recovery measures and implement corrective actions, when required, ensuring appropriate communication to relevant stakeholders.</li><li>Record updates on backlog/critical situations to avoid complaints from customers.</li><li>Coordinate between cargo handling teams and outstations on shipments requiring special handling/attention to ensure smooth movement of cargo, when required.</li><li>Provide booking list to Ground Handling Agent (GHA) within the agreed time frame, to effect on-time departure of flights.</li><li>Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.</li><li>Attend to all customer queries with regard to cargo shipments.</li><li>Assist in facilitating coordination between IATA / CASS and cargo offices within the station / region to ensure efficiency in billing and settlement processes.</li><li>Assist station in-charge in handling CAMS violation/Finance reconciliation queries and shipment verification.</li></ul><p><b>Reservations</b></p><ul><li>Accept bookings for cargo sales and ensure they are properly fed into the cargo IT system according to airline instructions as per Cargo Services Manual (CSM).</li><li>Liaise between sales team members and Revenue Management to ensure each reservation is properly allocated per flight.</li><li>Make booking with other airlines/trucking companies and make use of SPA contracts to ensure satisfactory service to offline destinations, whenever required.</li></ul><p><b>Sales</b></p><ul><li>Interact via telephone with freight forwarders, direct shippers and/or consignees, typical telesales functions, assist customer queries, rate quotations, optimizing the commercial functions related to export booking/forwarding/delivery while setting a high standard of service.</li><li>Flight planning with maximum utilization of the flight capacity, control and operation export &amp; import.</li><li>Generate services reports including preparation system accounting updates on every flight departure.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 4 months</p><p>Work Location: In person</p>

Cargo Operations

Explore 126+ Reservations agent in Doha this November. Find roles across top companies and apply now to boost your career.

126 reservations agent jobs IN Doha

Reservations Agent

Reservations Agent

Reservation Executive - CIS Market - DMC/Tourism - Qatar

EN - Reservation Agent

Assistant Reservation Manager

Senior Member Service Agent

Cargo Operations