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help desk analyst

Travelport

<div>
 
 We&rsquo;re hiring right now for a
 
 Premier Helpdesk Analyst - English/French
 
 for a permanent position based in Cairo, Egypt.
 
 
 
 
 
 
 How you&rsquo;ll make an impact:
 
 
 
 We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 
 
 
 
 
 
 Your role in action:
 
 
 <ul>
 <li>
 Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
 </li>
 <li>
 Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
 </li>
 <li>
 Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
 </li>
 <li>
 Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
 </li>
 <li>
 Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
 </li>
 </ul>
 
 
 
 
 
 Could this be you?
 
 
 <ul>
 <li>
 At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
 
 GDS knowledge &ndash; Galileo GDS experience required.
 
 Candidates with experience in other GDS systems would also be considered.
 </li>
 <li>
 Experience with CETS or any other leisure tool is welcome but not required.
 </li>
 <li>
 Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
 </li>
 </ul>
 
 
 
 
 Please note that this will be working in French working hours so weekend would be Saturday and Sunday.
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Help Desk Analyst

Infotree Global Solutions

<div>
 
 Your role in action:
 
 
 
 
 
 Provide Helpdesk support of the full product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
 
 
 
 
 
 Identify and correctly troubleshoot all problems reported to minimize the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the escalation procedures.
 
 
 
 
 
 Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance. Continuously increase application knowledge to rapidly identify and resolve problems reported.
 
 
 
 
 
 Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
 
 
 
 
 
 Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within client policy. Promote self-service options to customers.
 
 
 
 
 
 Could this be you?
 
 
 At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge &ndash; Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
 
 
 
 
 
 Experience with CETS or any other leisure tool is welcome but not required.
 
 
 
 
 
 Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
 
</div>

Noventiq Egypt

<div>
 Proof of Execution (PoE) Desk &mdash; Compliance Analyst
 
 
 Location: Cairo, Egypt (Spanish Speaker)
 
 
 Reports to: PoE Desk Lead (dotted line to Global Compliance)
 
 
 Business Unit: Microsoft Operations
 
 
 Role Purpose
 
 
 The PoE Desk Compliance Analyst ensures every Noventiq claim submitted for Microsoft funded services and pre sales activities is accurate, traceable, and fully compliant with program guidance and best practices. The role performs independent pre submission validation across PoE evidence, customer association (CPOR), activity records, and ROI narratives, and partners with Regional Operations Centers (ROCs) to raise the overall quality and integrity of claims.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 End to end claim validation (pre submission)
 
 
 </li>
 </ul>
 oVerify customer identity and association (TPID/CPOR), engagement existence in Partner Center, and subscription identifiers where applicable.
 
 
 oConfirm required artifacts are complete in Noventiq&rsquo;s central PoE repository (questionnaires, invoices, delivery records, unique customer outcomes).
 
 
 oValidate claim compliance against engagement program, delivery and performance requirements based on the check-list (e.g claims general terms, regional performance rate, customer claim limits, delivery hours, etc.)
 
 
 oValidate PoE evidence against Microsoft&rsquo;s acceptance criteria, including what is not acceptable (e.g., generic quotes, master agreements not proving recent engagement, duplicated slides/templates).
 
 
 oApply additional checks for duplicate or rushed engagements, fragmentation/chopping, implausible delivery patterns, and fair market value/market boundary issues. Escalate anomalies to Compliance.
 
 
 <ul>
 <li>
 ROC partnership &amp; workflow control
 
 
 </li>
 </ul>
 oServe as the final &ldquo;good for submission&rdquo; gate after ROC preparation; record outcomes and feedback loops to ROC owners.
 
 
 oHelp maintain ROC whitelists (who can nominate/submit), flags for nominations outside ROC, and consolidation targets in high risk regions.
 
 
 <ul>
 <li>
 Evidence quality &amp; uniqueness
 
 
 </li>
 </ul>
 oEnsure each claim&rsquo;s PoE is customer specific (unique outcomes, OKRs, value plan, ROI, next steps), avoiding reuse of slides or models across customers.
 
 
 oContribute to business unit improvements identified in the PoE compliance business case (e.g., centralization, controls, tooling).
 
 
 <ul>
 <li>
 Issue management &amp; escalation
 
 
 </li>
 </ul>
 oDocument findings, recommend corrective actions, and prepare case packets for Compliance and leadership when patterns of concern arise (duplication, fragmentation, speed anomalies, market misalignment).
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business, Finance, Information Systems), or equivalent experience.
 </li>
 <li>
 2&ndash;4 years in incentives/compliance operations, deal desk, PMO, audit, or claims processing (preferably within Microsoft partner programs).
 </li>
 <li>
 Strong analytical skills with Excel/Power BI; ability to interpret data, reconcile artifacts, and spot patterns/anomalies (duplication, timing, fragmentation).
 </li>
 <li>
 Excellent writing and stakeholder communication; comfortable giving precise, actionable feedback to ROC and account teams.
 
 
 </li>
 </ul>
 
 Preferred / Nice To Have
 
 
 
 <ul>
 <li>
 Working knowledge of IT services business and Microsoft product lines,
 </li>
 <li>
 Experience working in a distributed multi-national organization.
 
 
 </li>
 </ul>
 Competencies &amp; Behaviors
 
 
 <ul>
 <li>
 Integrity &amp; independence: maintains a control mindset and unbiased validation stance; escalates issues promptly.
 </li>
 <li>
 Detail orientation: meticulous evidence checks, complete audit trail creation.
 </li>
 <li>
 Judgment: distinguishes admin defects vs. substantive risks; understands ROI narratives and fair market value boundaries.
 </li>
 <li>
 Collaboration: effective partnering with ROCs, field claim owners, Compliance, and Microsoft program contacts.
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Proof of Execution (PoE) Desk - Compliance Analyst

Kasrawy Group Careers

<div>
 Position: Information Desk Representative
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and customer-oriented Information Desk Representative to join our team in New Cairo, Egypt. This individual will be responsible for providing excellent customer service to all visitors and clients at our information desk. The ideal candidate will have exceptional communication skills, a positive attitude and a strong desire to help others.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome all visitors and clients in a professional and friendly manner
 </li>
 <li>
 Answer and direct incoming calls to the appropriate departments
 </li>
 <li>
 Provide accurate information about our company, projects and services to clients and visitors
 </li>
 <li>
 Maintain a clean and organized information desk area
 </li>
 <li>
 Assist with scheduling appointments and managing meeting room reservations
 </li>
 <li>
 Handle inquiries and complaints in a timely and professional manner
 </li>
 <li>
 Assist with administrative tasks such as data entry, filing and organizing documents
 </li>
 <li>
 Collaborate with other departments to ensure a smooth flow of information and communication
 </li>
 <li>
 Keep track of office supplies and place orders when necessary
 </li>
 <li>
 Stay up-to-date with company news and updates to provide accurate information to clients and visitors
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in customer service or a similar role is preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Proficient in Microsoft Office and basic computer skills
 </li>
 <li>
 Ability to multitask and prioritize tasks in a fast-paced environment
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Fluency in English is required
 
 </li>
 </ul>
</div>

Information Desk Representative

Living Stones Group

<div>
 
 
 IT Support Engineer
 
 
 
 
 
 
 
 Highlight:
 
 The IT Support Engineer (L1) holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries and regions. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 Hours:
 
 This position is a full-time 40-hour per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. &nbsp;
 </li>
 <li>
 Maintains and administers computer networks and related computing environments. &nbsp;
 </li>
 <li>
 Has Hands-on experience in networking, routing, and switching. &nbsp;
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. &nbsp;
 </li>
 <li>
 Manage file servers and printer servers. &nbsp;
 </li>
 <li>
 Manage hardware and software assets. &nbsp;
 </li>
 <li>
 Ability to create accurate network diagrams and documentation for designing and planning network communication systems. &nbsp;
 </li>
 <li>
 Handling Outlook and mailbox-related issues &nbsp;
 </li>
 <li>
 Walk customers through installing applications and computer peripherals. &nbsp;
 </li>
 <li>
 Ask targeted questions to diagnose problems. &nbsp;
 </li>
 <li>
 Conduct remote troubleshooting. &nbsp;
 </li>
 <li>
 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role &nbsp;
 </li>
 <li>
 Hands-on experience with Windows/Linux OS environments
 </li>
 </ul>
 
 
 
 
 
 
 Language Skills:
 
 
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in Arabic and English.
 </li>
 </ul>
 
 &nbsp;&nbsp;
 
 
 
 
 Requirements:
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Very good internet connectivity from remote work location.
 
 </li>
 <li>
 
 Degree in computer science or information technology.
 
 </li>
 <li>
 
 CCNA certification is required. Microsoft, Linux, or Cisco certifications are advantageous. &nbsp; &nbsp;
 
 </li>
 <li>
 
 Prior experience in tech support, desktop support, or a similar role. &nbsp;
 
 </li>
 <li>
 
 Proficiency in the following areas of technical support:
 
 </li>
 </ul>
 
 
 -Microsoft 365, including Outlook, SharePoint, OneDrive, Security and MFA.
 
 
 
 
 -Windows/Mac and desktop support proficiency
 
 
 
 
 -Remote desktop applications and help desk software.
 
 
 
 
 -Active Directory (AD) and Identity
 
 
 
 
 -Networking and connectivity
 
 
 
 
 -MSP tools and methodology
 
 
 <ul>
 <li>
 
 Attention to detail and ability to follow standard operating procedures (SOP) with good documentation and problem-solving skills. &nbsp;
 
 </li>
 <li>
 
 Excellent interpersonal skills. &nbsp;
 
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly, written and verbally, to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 
 
 Physical Ability:
 
 
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

IT Support Engineer (L1)

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Art Director, Arabic Speaking, Advisors Creative Desk
 
 
 Our Purpose
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 Title and Summary
 
 
 Art Director, Arabic Speaking, Advisors Creative Desk
 
 
 Overview
 
 
 The Services team is a key differentiator for Mastercard, providing the  cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally.
 
 
 The Advisors Creative Desk (&ldquo;ACD&rdquo;) sits within Services organization and is responsible for ideating &amp; creating engaging, forward-thinking and creative marketing solutions for Mastercard clients, delivering the complete suite of services a full-service agency can offer.
 
 
 Role
 
 
 The Arabic-Speaking Art Director will be part of the growing creative team, working across the EEMEA region (Eastern Europe, Middle East &amp; Africa). The role will focus on bringing powerful ideas to life through design, brand storytelling, and visual craft.
 
 
 This position collaborates closely with creative team, project managers, and Mastercard Services team to deliver high-quality creative work that aligns with Mastercard&rsquo;s global standards while resonating locally with  Arabic-speaking audiences.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Understand creative briefs and strategic objectives, ensuring all outputs meet both visual and business goals.
 </li>
 <li>
 Design visually engaging campaign materials, social assets, and digital experiences for Mastercard and its partner brands.
 </li>
 <li>
 Translate creative concepts into polished, culturally relevant visuals, collaborate with regional teams to localize and adapt global campaigns for Arabic-speaking markets.
 </li>
 <li>
 Contribute to concept development sessions, generating fresh and innovative ideas.
 </li>
 <li>
 Communicate effectively with internal stakeholders across multiple hubs and time zones.
 </li>
 <li>
 Present creative work when required, articulating the rationale and design thinking behind proposed solutions.
 </li>
 <li>
 Ensure consistency with Mastercard&rsquo;s global brand guidelines and visual identity.
 
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in the creative or advertising industry, preferably within an agency or in-house creative environment.
 </li>
 <li>
 Native or fluent Arabic speaker, with advanced written and verbal command of English.
 </li>
 <li>
 A creative mindset with a strong eye for design, layout, typography, and composition.
 </li>
 <li>
 Proficiency in the full Adobe Creative Suite &mdash; including Photoshop, Illustrator, InDesign, After Effects (motion design experience is a plus)
 </li>
 <li>
 Proficiency in Figma is a plus.
 </li>
 <li>
 Strong communication and presentation skills, with the ability to explain creative decisions clearly.
 </li>
 <li>
 Collaborative, proactive, and adaptable, with a passion for storytelling and design that transcends cultures.
 </li>
 <li>
 Work within a structured schedule, managing multiple projects and deadlines effectively.
 </li>
 <li>
 Comfortable working in a fast-paced, multi-hub environment with
 
 
 
 </li>
 </ul>
 cross-functional teams.
 
 
 Why join ACD?
 
 
 <ul>
 <li>
 Be part of a growing department with high potential and visibility across Mastercard&rsquo;s global marketing ecosystem.
 </li>
 <li>
 Work on high-profile regional and international projects, including presenting ideas to top-tier banks and financial institutions across the EEMEA region.
 </li>
 <li>
 Collaborate with a diverse, multi-hub creative team that values innovation, storytelling, and cultural relevance.
 </li>
 <li>
 Contribute to creative solutions that connect people, brands, and ideas, backed by the financial power and influence of Mastercard.
 </li>
 <li>
 Thrive in a supportive environment that encourages bold thinking and pushes the best ideas forward.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Art Director, Arabic Speaking, Advisors Creative Desk

Accenture

<div>
 
 SAP Cutover Analyst
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a detail-oriented and proactive
 
 SAP Cutover Analyst
 
 to support cutover planning and execution for a large-scale SAP transformation program. This role will focus on assisting the
 
 Cutover Lead
 
 and project teams in ensuring a smooth system transition across
 
 Human Capital Management (HCM)
 
 ,
 
 Supply Chain Management (SCM)
 
 , and
 
 Finance (FIN)
 
 workstreams. The SAP Cutover Analyst will play a key role in task tracking, issue resolution, and maintaining cutover documentation, contributing to the overall success of the program.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Maintain and update detailed cutover task lists, dependencies, and timelines to ensure accurate tracking and execution.
 
 </li>
 <li>
 Track progress during mock cutover rehearsals and go-live activities, ensuring all tasks are completed on schedule.
 
 </li>
 <li>
 Support issue resolution by identifying and escalating risks or challenges to the Cutover Lead and project leadership.
 
 </li>
 <li>
 Assist in documenting lessons learned, cutover procedures, and best practices for future reference.
 
 </li>
 <li>
 Collaborate with functional, technical, and business teams to ensure cutover readiness and alignment across workstreams.
 
 </li>
 <li>
 Support reporting to the PMO and leadership on cutover progress, risks, and key milestones.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Strong organizational and task management skills, with attention to detail.
 
 </li>
 <li>
 Basic understanding of SAP systems and their integration across HCM, SCM, and FIN workstreams.
 
 </li>
 <li>
 Experience in supporting large-scale ERP or SAP transformation programs is a plus.
 
 </li>
 <li>
 Excellent communication and collaboration skills to work effectively with cross-functional teams.
 
 </li>
 <li>
 Proficiency in Microsoft Excel, Microsoft Project, or similar tools for task tracking and reporting.
 
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing priorities.
 
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant field or equivalent experience.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

SAP Cutover Analyst

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