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help desk analyst

SmartChoice International UAE

<div>
 <p>
  <strong>
   About Job
  </strong>
 </p>
 <p>
  As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in the IT service management system.
  </li>
  <li>
   Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
  </li>
  <li>
   Escalate complex issues to second- or third-level support teams when necessary.
  </li>
  <li>
   Follow standard operating procedures for incident management and service request fulfillment.
  </li>
  <li>
   Communicate clearly and regularly with users in both Arabic and English.
  </li>
  <li>
   Document troubleshooting steps and resolutions in the knowledge base.
  </li>
  <li>
   Ensure compliance with IT service delivery standards and service level agreements (SLAs).
  </li>
  <li>
   Participate in shift work, including evenings, weekends, and holidays, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;3 years in a similar IT support or service desk role.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluency in Arabic (native or near-native) and English (written and spoken).
  </li>
  <li>
   Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
  </li>
  <li>
   Familiarity with the ITIL framework and incident management processes.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Help Desk Analyst

Macquarie Group

<p>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</p>

Service Desk Analyst

<div>
 The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
 <br/>
 <br/>
 At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
 <br/>
 <br/>
 <strong>
  What role will you play?
  <br/>
  <br/>
 </strong>
 As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.
 <br/>
 <br/>
 <strong>
  What You Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed vocational training as an IT specialist for system integration or equivalent professional experience
  </li>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory
  </li>
  <li>
   Understanding and experience in supporting end user access management tools, such as Active Directory
  </li>
  <li>
   Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android
  </li>
  <li>
   Experience providing desktop and trade floor support to end users using a computerised service management ticketing system
  </li>
  <li>
   Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential
  </li>
  <li>
   Superior customer service skills and the ability to present technical information to both virtual and in-person audiences
  </li>
  <li>
   Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice
   <br/>
   <br/>
  </li>
 </ul>
 We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
 <br/>
 <br/>
 <strong>
  About Technology
  <br/>
  <br/>
 </strong>
 Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.
 <br/>
 <br/>
 <strong>
  Our commitment to diversity, equity and inclusion
  <br/>
  <br/>
 </strong>
 We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
 <br/>
 <br/>
 Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
</div>


Service Desk Anayst

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

Branford Capital Limited

<p><b>Location</b>: Dubai International Financial Centre (DIFC), UAE<br/><b>Department</b>: Investment Research &amp; Advisory Desk<br/><b>Designation</b>: Product Analyst / Senior Product Analyst</p><p><b>Summary</b></p><p>We are seeking a seasoned and strategic-minded Senior Product Analyst / Investment Analyst to join our Investment Research &amp; Advisory team. This role is central to driving bespoke investment solutions, financial planning expertise, and market intelligence for ultra-high-net-worth clients in partnership with Relationship Managers and the CEO.</p><p>As a key member of the Wealth Product team, the analyst will be instrumental in developing tailored investment products, conducting in-depth portfolio analyses, and delivering high-impact advisory aligned with client objectives and market trends.</p><p><b>Key Responsibilities: </b></p><ul><li>Develop and maintain relationships with high-net-worth managing RM&rsquo;s, understanding their clients&rsquo; financial goals, risk tolerance, and investment objectives and designing the products accordingly.</li></ul><ul><li>Provide personalized financial planning and wealth management advice tailored to each RM&rsquo;s client's individual needs and circumstances.</li></ul><ul><li>Conduct comprehensive financial analyses, including portfolio reviews, asset allocation strategies, and retirement planning.</li></ul><ul><li>Recommend appropriate investment solutions, including equities, fixed income, Structured Notes, alternative investments, and private wealth opportunities.</li></ul><ul><li>Collaborate with internal teams and external partners to deliver integrated wealth management solutions, estate planning.</li></ul><ul><li>Stay current on market trends, economic indicators, and DFSA regulatory changes to provide informed investment advice and guidance.</li></ul><ul><li>Serve as a trusted advisor to company clients, offering strategic insights and proactive recommendations to help them achieve their financial goals.</li></ul><p><b>Qualifications: </b></p><ul><li>CFA (Charter holder) certifications is mandatory.</li></ul><ul><li>Master&rsquo;s degree in finance, economics, business administration, or related field.</li></ul><ul><li>Minimum 5 years of experience in wealth management, investment advisory, or financial planning.</li></ul><ul><li>Proven track record of success in building and managing Company client relationships, with a focus on high-net-worth individuals and families.</li></ul><ul><li>Strong knowledge of financial markets, investment products, and wealth management strategies.</li></ul><ul><li>Excellent communication and interpersonal skills, with the ability to articulate complex financial concepts in a clear and concise manner.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</li></ul><ul><li>Commitment to delivering exceptional product advisory to the relationship Management team and maintaining the highest standards of professionalism and integrity.</li></ul><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED13,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you completed CFA Level 2 or CFA Level 3?</li><li>Do you have at least 4-8 years of experience as an Investment Analyst / Equity Research Analyst?</li></ul>

Senior Product Analyst / Senior Investment Analyst

Venture Search

<div>
 <p>
  <strong>
   Listed Options (Derivatives) Analyst
  </strong>
 </p>
 <p>
  <strong>
   Dubai, United Arab Emirates
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are assisting a leading investment platform seeking a Listed Options Analyst to support their derivatives trading desk. You will work alongside a seasoned derivatives trader, who is developing an FX-derivatives book, and you will take a leading role in the listed options and structured derivatives environment. This is a unique opportunity to develop within a cross-asset derivatives environment on a growth trajectory.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Work alongside the senior derivatives trader to develop and execute listed equity options trades and structured derivative ideas.
  </li>
  <li>
   Generate and evaluate cross-asset and options-structuring ideas, taking initiative to source opportunities, perform pricing analysis and structure executions.
  </li>
  <li>
   Monitor and manage position risk, P&amp;L dynamics, option Greeks, volatility and scenario-analysis within the trading book.
  </li>
  <li>
   Support the broader investment platform&rsquo;s thematic and event-driven trade agenda via derivatives.
  </li>
  <li>
   Collaborate with portfolio investment teams to translate investment themes into derivatives strategies; contribute to desk evolution as the FX derivatives capability grows.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1-2 years&rsquo; experience (maximum) in a hedge-fund (or similar) environment with hands-on listed equity derivatives experience.
  </li>
  <li>
   Demonstrated capability working with equity options: pricing, structuring, execution and monitoring.
  </li>
  <li>
   Strong quantitative, analytical and problem-solving skills; comfortable in a fast-paced trading environment.
  </li>
  <li>
   Excellent communication, ability to work cross-functionally and turn ideas into actionable trades.
  </li>
  <li>
   Motivated to build a derivatives career within a growing investment platform setting.
  </li>
 </ul>
 <p>
 </p>
</div>


Derivatives Analyst - Hedge Fund

Parsons

<br><b>Role Summary<br></b>The IT Support Technician   Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.<br> <br><b>Job Details<br></b>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: UAE Nationals only<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Provide first-level IT technical support remotely via phone, email, or instant messaging<br>* Troubleshoot and resolve common hardware, software, and peripheral issues for end users<br>* Escalate unresolved issues to senior service desk staff or relevant IT teams<br>* Research solutions for standard software and hardware-related problems<br>* Maintain knowledge of Parsons  IT environment, workstation configurations, and associated technologies<br>* Document service requests, resolutions, and outcomes according to company procedures<br>* Support non-business hours operations by providing on-call service during weekends or holidays<br>* Ensure compliance with Parsons  IT policies, procedures, and security standards<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in IT, Computer Engineering, or a related discipline<br>* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)<br>* Certifications in Microsoft or Cisco technologies preferred<br>* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware<br>* Familiarity with printers, peripherals, and IT service desk operations<br>* Excellent communication and customer service skills with the ability to resolve issues effectively<br>* Strong problem-solving and analytical abilities<br> <br><b>Why Join Us<br></b> <br>* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions<br>* Gain valuable hands-on experience in IT support and service desk operations<br>* Competitive salary, benefits, and opportunities for career growth<br>* Be part of a diverse and inclusive workplace committed to employee development<br>* Contribute to innovative projects supported by Parsons  advanced IT infrastructure<br> <br><br>

IT Support Technician UAE Nationals Dubai, UAE

Explore 2467+ Help desk analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2467 help desk analyst jobs IN Dubai United Arab Emirates

Information Technology Help Desk Analyst

Service Desk Analyst

Service Desk Anayst

Service Desk Anayst

Senior Product Analyst / Senior Investment Analyst

Derivatives Analyst - Hedge Fund

IT Support Technician UAE Nationals Dubai, UAE