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help desk technician

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Comprehensive benefits package</p></div>

Specialist - Help Desk

EJADA

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Field Support Engineer, the Engineer will play a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility will be to respond to and resolve various IT-related issues and requests, ensuring minimal disruption to the operations of the business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Performing on site troubleshooting through diagnostic techniques and pertinent questions.
  </li>
  <li>
   Determining the best solution based on the issue and details provided by customers.
  </li>
  <li>
   Support users 24/7 on site ( 8 hours per shift ).
  </li>
  <li>
   Providing technical support across the building.
  </li>
  <li>
   Perform on site troubleshooting through diagnostic techniques and pertinent questions.
  </li>
  <li>
   Direct unresolved issues to the next level of support personnel.
  </li>
  <li>
   Provide accurate information on IT products or services.
  </li>
  <li>
   Record events and problems and their resolution in logs.
  </li>
  <li>
   Follow-up and update customer status and information.
  </li>
  <li>
   Pass on any feedback or suggestions by customers to the appropriate internal team.
  </li>
  <li>
   Identify and suggest possible improvements on procedures.
  </li>
  <li>
   Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  </li>
  <li>
   Monitoring and maintaining computer systems and networks.
  </li>
  <li>
   Responding in a timely manner to service issues and requests.
  </li>
  <li>
   Setting up accounts for new users.
  </li>
  <li>
   Repairing and replacing equipment as necessary.
  </li>
  <li>
   Testing new technology.
  </li>
  <li>
   Possibly training more junior staff members.
  </li>
  <li>
   Travel within the city and outside the city to provide technical support.
  </li>
  <li>
   Do a Preventive maintenance regularly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Diploma/Bachelor's degree in information technology, computer science or a related field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  3+ years professional experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job-Specific Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience as a IT service Desk technician or other customer support role.
  </li>
  <li>
   Good understanding of computer systems, mobile devices and other tech products.
  </li>
  <li>
   Ability to diagnose and resolve basic technical issues.
  </li>
  <li>
   Proficiency in Arabic / English.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Customer-oriented and cool-tempered.
  </li>
  <li>
   Strong interpersonal skills.
  </li>
  <li>
   Basic understanding of IT infrastructure and technologies.
  </li>
  <li>
   Basic understanding of Windows and related software.
  </li>
  <li>
   Basic understanding of Security and network.
  </li>
  <li>
   Problem-solving and troubleshooting abilities.
  </li>
  <li>
   Ability to work effectively under pressure and multitask in a fast-paced environment.
  </li>
  <li>
   Experience with ticketing systems and remote support tools.
  </li>
  <li>
   Customer service-oriented mindset.
  </li>
 </ul>
</div>


Field Support Engineer

NICE ONE

<div><p>Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Technical Support, IT Troubleshooting &amp; User Assistance</b></h2><ul>
<li>Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.</li>
<li>Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.</li>
<li>Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport&rsquo;s standards.</li>
<li>Support the onboarding of new employees, including system setup, account provisioning, and device deployment.</li>
<li>Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.</li>
<li>Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.</li>
<li>Maintain up-to-date asset inventories and support system updates, backups, and security protocols.</li>
<li>Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.</li>
<li>Participate in the testing and roll-out of new technology solutions or upgrades across the organization.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Requirements &ndash; IT Technical Experience &amp; Customer Service Skills</b></h3><ul>
<li>Associate&rsquo;s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.</li>
<li>1&ndash;2 years of proven experience in IT support, help desk, or a technical troubleshooting role.</li>
<li>Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.</li>
<li>Solid understanding of networking concepts, endpoint security, and remote access tools.</li>
<li>Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.</li>
<li>Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.</li>
<li>Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.</li>
</ul><h4 class="jobSectionHeader"><b>Professional Attributes &ndash; Initiative, Collaboration &amp; Continuous Learning in IT</b></h4><ul>
<li>Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.</li>
<li>Eager to learn about new technologies, digital trends, and best practices in sports IT environments.</li>
<li>Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.</li>
<li>Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.</li>
</ul><h5 class="jobSectionHeader"><b>Career Growth &ndash; Training, Development &amp; Advancement at ITI Sport</b></h5><ul>
<li>Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.</li>
<li>Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.</li>
<li>Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.</li>
<li>Supportive, team-oriented culture that encourages professional growth and knowledge sharing.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Launch Your Technical Support Career with ITI Sport</b></h6><p>
Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!</p></div>

Technical Support Specialist – ITI Sport

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.<br>
<br>
This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.</p><p>
The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.</p><ul><li>
Consistently provide an exceptional, pleasant and courteous service to all End Users</li><li>
Provide 2nd level support for escalated workstation and mobile related issues and requests</li><li>
Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.</li><li>
Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly</li><li>
Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues</li><li>
Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support</li><li>
Prioritize incidents and complaints to assure all SLOs are met</li><li>
Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now</li><li>
Troubleshoot incidents and document resolution notes with root cause analysis</li><li>
Utilize all technical resources to solve end user incidents</li><li>
Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues</li><li>
Escalate hardware repairs to third party providers as needed</li><li>
Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions</li><li>
Installation of workstation, telephony, and mobile hardware/software as required</li><li>
Provision and prepare workstations using standard images</li><li>
Setup and install new workstations, loaners and other workstation related equipment</li><li>
Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed</li><li>
Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution</li><li>
Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities</li><li>
Other duties and special projects as assigned</li></ul><p><i>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager</i></p><b><br>
Qualifications</b><p><br>
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience<br>
Preferred Qualifications:</p><ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li>
Strong experience in providing exceptional customer service</li><li>
Intermediate level Networking connectivity knowledge and troubleshooting</li><li>
Intermediate level experience in Installation, configuration, and support of local and LAN printers</li><li>
Proven track record in delivering customer service excellence</li><li>
4-6 years of experience as a technician supporting over 300 users with the following:</li><li>
Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software</li><li>
Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.</li><li>
Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android</li><li>
Active listening to end user needs, issues, complaints</li><li>
Ability to communicate effectively with wide variety of users, and technical teams</li><li>
Ability to support, and explain technical concepts to users at various levels of technical proficiency</li><li>
Effectively manage difficult or volatile situations</li><li>
Effective collaboration with peers and other groups</li><li>
Empathetic and patient</li><li>
Ability to effectively perform issue isolation and resolution in order to minimize downtime</li><li>
Ability to assess, analyze and research technical situations and provide viable alternatives</li><li>
Able to read and understand technical manuals, procedures, and OEM guides</li><li>
Ability to schedule and prioritize</li><li>
Ability to learn new technologies and procedures quickly</li></ul><br>
<b>
Additional Information</b><p><br>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div>

Technical Support Analyst

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.
  <br/>
  <br/>
  <br/>
  <br/>
  This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
  <br/>
  <br/>
 </p>
 <p>
  The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Consistently provide an exceptional, pleasant and courteous service to all End Users
  </li>
  <li>
   Provide 2nd level support for escalated workstation and mobile related issues and requests
  </li>
  <li>
   Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
  </li>
  <li>
   Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
  </li>
  <li>
   Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
  </li>
  <li>
   Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
  </li>
  <li>
   Prioritize incidents and complaints to assure all SLOs are met
  </li>
  <li>
   Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
  </li>
  <li>
   Troubleshoot incidents and document resolution notes with root cause analysis
  </li>
  <li>
   Utilize all technical resources to solve end user incidents
  </li>
  <li>
   Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
  </li>
  <li>
   Escalate hardware repairs to third party providers as needed
  </li>
  <li>
   Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
  </li>
  <li>
   Installation of workstation, telephony, and mobile hardware/software as required
  </li>
  <li>
   Provision and prepare workstations using standard images
  </li>
  <li>
   Setup and install new workstations, loaners and other workstation related equipment
  </li>
  <li>
   Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
  </li>
  <li>
   Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
  </li>
  <li>
   Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
  </li>
  <li>
   Other duties and special projects as assigned
  </li>
 </ul>
 <p>
  <em>
   This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager
   <br/>
   <br/>
   <br/>
   <br/>
  </em>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
  <br/>
  <br/>
  Preferred Qualifications:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  </li>
  <li>
   Strong experience in providing exceptional customer service
  </li>
  <li>
   Intermediate level Networking connectivity knowledge and troubleshooting
  </li>
  <li>
   Intermediate level experience in Installation, configuration, and support of local and LAN printers
  </li>
  <li>
   Proven track record in delivering customer service excellence
  </li>
  <li>
   4-6 years of experience as a technician supporting over 300 users with the following:
  </li>
  <li>
   Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
  </li>
  <li>
   Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
  </li>
  <li>
   Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
  </li>
  <li>
   Active listening to end user needs, issues, complaints
  </li>
  <li>
   Ability to communicate effectively with wide variety of users, and technical teams
  </li>
  <li>
   Ability to support, and explain technical concepts to users at various levels of technical proficiency
  </li>
  <li>
   Effectively manage difficult or volatile situations
  </li>
  <li>
   Effective collaboration with peers and other groups
  </li>
  <li>
   Empathetic and patient
  </li>
  <li>
   Ability to effectively perform issue isolation and resolution in order to minimize downtime
  </li>
  <li>
   Ability to assess, analyze and research technical situations and provide viable alternatives
  </li>
  <li>
   Able to read and understand technical manuals, procedures, and OEM guides
  </li>
  <li>
   Ability to schedule and prioritize
  </li>
  <li>
   Ability to learn new technologies and procedures quickly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
</div>


Ruwa Construction & Development Co.

<p>RUWA is seeking a part-time Technical Support / IT professional to assist employees with computer, software, and network issues. This is an on-call role to ensure smooth daily operations across our teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide timely technical assistance to employees with computer, software, and network issues</li><li>Troubleshoot hardware and software problems</li><li>Support setup and maintenance of workstations</li><li>Escalate complex issues when necessary</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in IT support or technical assistance</li><li>Strong problem-solving and communication skills</li><li>Familiarity with common office software and systems</li><li>Must be based in Riyadh and available for on-call support</li></ul><p><b>Apply:</b> Send CV to hr.recruitment@ruwagroup.com</p><p>Subject: Technical Support / IT &ndash; Riyadh</p><p>Job Type: Full-time</p>

Technical Support / IT (Part-Time, On-Call)

Diaverum

<div></div><div><div><div><div><div><p>IT Specialist - Riyadh
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Riyadh, SA, 3734
</div></div></div></div><div><div><div><div><b>Date Posted: </b>8 Sept 2025
</div></div></div></div><div><div><div><div><b>Contract type: </b>Temporary
</div></div></div></div><div><div><div><div><b>Work Type: </b>Hybrid
</div></div></div></div><div><div><div><div><b>Part Time / Full Time: </b>Full Time
</div></div></div></div><div><div><div><div><div><b>About Diaverum</b></div>
<div>
We are a purpose-driven organization &ndash; delivering life-enhancing renal care because everyone deserves a fulfilling life. Our standardized, world-class care delivery sets us apart. Diaverum provides life enhancing renal care to patients with Chronic Kidney Disease (CKD), enabling them to live fulfilling lives. We are one of the world&rsquo;s leading providers of renal care and the largest service provider in the Middle East. Our core service is hemodialysis, but our expertise stretches far beyond this. We offer support and treatments ranging from preventive care, peritoneal dialysis and home care to the coordinated management of patients&rsquo; comorbidities and transplant services. At the heart of what we do is our highly standardized proprietary care delivery model, supported by a continuously evolving digital infrastructure.</div><br>
<div></div>
<div>
For more details, please visit our website &ndash;<b> </b><b>Diaverum Saudi Arabia</b></div><br>
<div></div>
<div><b>
PURPOSE OF POSITION</b></div>
<div>
The IT Specialist will serve as the primary point of contact for resolving all user technical issues within the head office and clinics. This role requires expertise in troubleshooting hardware, software, and network-related issues, with hands-on experience in windows operating system , Office 365 administration, and basic networking. The IT Specialist will travel frequently (30%) to provide on-site support at various clinic locations, ensuring systems run smoothly and users receive exceptional support and training.</div><br>
<div></div>
<div><b>
KEY RESULT AREAS</b></div>
<div><b>
Technical Support</b></div>
<ul>
<li><div>Provide first- and second-level support for IT-related issues, including diagnosing and resolving hardware, software, and network problems.</div>
</li>
<li><div>Troubleshoot and support VoIP systems such as Avaya and Cisco.</div>
</li>
<li><div>Respond to IT help desk requests, track support tickets, and ensure timely resolution with high user satisfaction.</div>
</li>
<li><div>Maintain accurate incident and service request records in a ticketing system, keeping users informed of ticket status.</div>
</li>
</ul><div><b>Help Desk Operations</b></div>
<ul>
<li><div>Manage the IT help desk, ensuring requests are logged, categorized, prioritized, and resolved efficiently.</div>
</li>
<li><div>Handle first-line support and escalate complex issues to second-line support when required.</div>
</li>
<li><div>Provide timely updates to users regarding progress and resolution of their requests.</div>
</li>
</ul><div><b>Active Directory Management</b></div>
<ul>
<li><div>Administer and maintain users and groups within Active Directory, ensuring proper access and permissions.</div>
</li>
<li><div>Support AD user lifecycle management, policy configuration, and integration.</div>
</li>
<li><div>Leverage Microsoft 365 features (E5/E3, e.g., Entra ID; or F3 for frontline support) for secure and efficient operations.</div>
</li>
</ul><div><b>System Setup &amp; Maintenance</b></div>
<ul>
<li><div>Deploy PCs using System Center Configuration Manager (SCCM) and Intune for standardized setup and configuration.</div>
</li>
<li><div>Perform regular system maintenance, including patch and update installation to maintain performance and security.</div>
</li>
<li><div>Install and configure operating systems (Windows or Linux).</div>
</li>
<li><div>Assist with setup and maintenance of hardware such as printers, scanners, and other peripherals.</div>
</li>
</ul><div><b>User Support</b></div>
<ul>
<li><div>Provide first-line support for daily user needs, including account setup, application assistance, and troubleshooting.</div>
</li>
<li><div>Manage user access, including password resets and permissions.</div>
</li>
<li><div>Support network operations by troubleshooting connectivity and maintaining endpoint security protocols such as antivirus.</div>
</li>
</ul><div><b>Incident Management</b></div>
<ul>
<li><div>Document support issues, system configurations, and resolutions for knowledge sharing.</div>
</li>
<li><div>Log and track all incidents through the IT service management system.</div>
</li>
<li><div>Escalate unresolved issues to higher-level teams or vendors when needed.</div>
</li>
<li><div>Ensure timely resolution and clear communication with users throughout the process.</div></li></ul><br>
<div>
</div><div><b>Education:</b></div>
<ul>
<li><div><b>Education:</b> Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</div>
</li>
<li><div><b>Certifications:</b> CompTIA A+, Network+, Microsoft certifications preferred.</div>
</li>
<li><div><b>Knowledge:</b> Familiar with ticketing systems, remote troubleshooting tools, and basic network security best practices.</div></li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<div>
Minimum of 2 years in an IT Specialist, help desk, or equivalent role.</div><br>
<div></div>
<div><b>
Languages:</b></div>
<div>
Fluent in Arabic and English (spoken and written)</div><br>
<div></div>
<div><b>
IT Skills:</b></div>
<ul>
<li><div>Proficient with Microsoft products (Windows 11, Active Directory, Office 365).</div>
</li>
<li><div>Strong verbal communication skills.</div>
</li>
<li><div>Ability to follow technical manuals and complex instructions.</div>
</li>
<li><div>Skilled in operating standard office equipment (computers, printers, copiers).</div>
</li>
<li><div>Service-oriented, reliable, flexible, open-minded, and a strong team player.</div></li></ul><br>
<div>
</div><div>This is a great opportunity to join a purpose-driven and growing healthcare organization that values competence, inspiration, and passion.</div>
<div>
Join a global team where your contribution matters &mdash; and where every role supports the delivery of life-enhancing renal care.</div></div></div></div></div></div><p></p>

IT Specialist

Explore 491+ Help desk technician in Riyadh this September. Find roles across top companies and apply now to boost your career.

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