call center agent - bahrain Jobs in International Agreements Jobs In Manama Bahrain

call center agent - bahrain

front desk agent Jobs in International Agreements Jobs In Manama Bahrain

front desk agent

guest service agent (guest experience expert) Jobs in International Agreements Jobs In Manama Bahrain

guest service agent (guest experience expert)

applications support specialist Jobs in International Agreements Jobs In Manama Bahrain

applications support specialist

call center manager Jobs in International Agreements Jobs In Manama Bahrain

call center manager

helpdesk agents

Computer World S.P.C.

We&rsquo;re looking for a Helpdesk Agent with 4+ years of experience in Helpdesk and Customer Service, preferably within the Healthcare sector.Key Skills:<ul><li>Proficient in Arabic &amp; English (written and spoken)</li></ul><ul><li>Strong communication and customer-handling skills</li></ul><ul><li>Problem-solving &amp; critical thinking</li></ul><ul><li>Ability to deal with difficult customers</li></ul><ul><li>Good IT knowledge of computer hardware &amp; software</li></ul>Qualifications:<ul><li>ITIL Foundation certified</li></ul>If you&rsquo;re passionate about delivering excellent support and service, we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD400.000 per month

Helpdesk Agents

Job Title: Helpdesk AnalystLocation: Bahrain &ndash; Locally Available Candidates OnlyWe are seeking a proactive and detail-oriented &quot;Helpdesk Analyst&quot; to join our IT support team.The Key Responsibilities:- Resolve Level 1 end-user IT issues, including account management and access problems.- Troubleshoot hardware, software, and peripheral/device issues.- Assist with new user onboarding and guide adoption of new technologies.- Provide remote or in-person support using helpdesk tools.Requirements:- 1&ndash;2 years of experience in helpdesk or IT support.- Fluent in Arabic and English with excellent communication skills.Job Types: Full-time, Contract Contract length: 12 monthsPay: BD400.000 - BD500.000 per month

Helpdesk Analyst

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

AHK Realty

Job Summary:The Assistant Manager &ndash; Hard Services is responsible for overseeing all technical operations related to MEP and hard services within the facility. This role ensures efficient management of preventive maintenance (PPM), corrective maintenance, and daily complaint resolution while maintaining compliance with safety, quality, and client standards. The position includes supervising technical teams, coordinating subcontractors, and ensuring smooth day-to-day operations across all hard services.Key Responsibilities:1. Operations &amp; Maintenance Management<ul><li>Oversee all hard services including HVAC, electrical, plumbing, firefighting, and mechanical systems.</li><li>Plan, schedule, and supervise Preventive Planned Maintenance (PPM) activities as per OEM and contractual requirements.</li><li>Ensure timely completion of corrective and reactive maintenance tasks.</li></ul>2. Daily Complaints &amp; Helpdesk Coordination<ul><li>Monitor and resolve daily maintenance complaints logged through the helpdesk/CAFMS system.</li><li>Allocate tasks to technicians and follow up to ensure prompt closure of service requests.</li><li>Conduct root-cause analysis for recurring issues and implement corrective actions.</li></ul>3. Team Supervision &amp; Performance<ul><li>Lead, supervise, and support technicians, supervisors, and outsourced teams.</li><li>Conduct toolbox talks, technical guidance, and on-site inspections.</li><li>Evaluate staff performance and ensure adherence to safety and quality standards.</li></ul>4. Contractor &amp; Vendor Management<ul><li>Coordinate with external vendors for specialized maintenance and service contracts.</li><li>Review and validate quotations, work permits, method statements, and risk assessments.</li><li>Ensure contractor work meets specifications and compliance requirements.</li></ul>5. Compliance, Reporting &amp; Documentation<ul><li>Maintain maintenance logs, PPM records, checklists, and asset registers.</li><li>Generate daily/weekly/monthly reports on maintenance performance and KPI achievements.</li><li>Ensure compliance with health, safety, and environmental regulations.</li></ul>6. Budgeting &amp; Resource Management<ul><li>Assist in budget preparation for spare parts, materials, tools, and manpower.</li><li>Monitor inventory levels and ensure optimal stock availability for routine operations.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Mechanical, Electrical, or related engineering field.</li><li>5&ndash;10 years of experience in Facilities Management, with at least 2&ndash;3 years in a supervisory or assistant manager role.</li><li>Strong technical knowledge of MEP and hard services systems.</li><li>Experience in PPM planning, CAFM systems, and handling daily maintenance complaints.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Key Skills:<ul><li>Hard Services Expertise (HVAC, Electrical, Plumbing, Mechanical)</li><li>PPM Planning &amp; Execution</li><li>Daily Complaint Handling</li><li>CAFM / FM Software (Maximo, Navarise, etc.)</li><li>Team Leadership</li><li>Vendor Management</li><li>Safety &amp; Compliance</li><li>Report Preparation</li></ul>Job Types: Full-time, Permanent

Assistant Manager

Braxtone Group

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

<div>
 
 Role Purpose
 
 
 
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Unit Setup
 </li>
 <li>
 Establish the telesales division structure, staffing, and performance framework.
 </li>
 <li>
 Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
 </li>
 <li>
 Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
 </li>
 <li>
 Data &amp; Lead Management
 </li>
 <li>
 Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
 </li>
 <li>
 Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
 </li>
 <li>
 Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
 </li>
 <li>
 Lead Generation &amp; Automation
 </li>
 <li>
 Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
 </li>
 <li>
 Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
 </li>
 <li>
 Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
 </li>
 <li>
 Telesales Operations
 </li>
 <li>
 Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
 </li>
 <li>
 Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
 </li>
 <li>
 Annual training program for the Telesales team
 </li>
 <li>
 Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
 </li>
 <li>
 Performance &amp; Reporting
 </li>
 <li>
 Analyze conversion metrics, agent productivity, and campaign effectiveness.
 </li>
 <li>
 Generate performance reports and actionable insights for management.
 </li>
 <li>
 Recommend process or technology improvements to increase efficiency and customer satisfaction.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
 </li>
 <li>
 Certification in telesales management or CRM systems (preferred).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
 </li>
 <li>
 Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
 </li>
 <li>
 Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent leadership and team development skills.
 </li>
 <li>
 Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
 </li>
 <li>
 Analytical mindset with experience using dashboards, metrics, and performance tools.
 </li>
 <li>
 Fluent in English. Arabic is an advantage.
 </li>
 <li>
 Strong communication, motivational, and coaching skills.
 
 
 </li>
 </ul>
 
 KPIs / Success Metrics
 
 
 
 <ul>
 <li>
 Growth in qualified lead volume.
 </li>
 <li>
 Lead-to-sale conversion rate.
 </li>
 <li>
 Cost per acquisition.
 </li>
 <li>
 Agent productivity (calls per day, talk time, conversion).
 </li>
 <li>
 Database growth and renewal retention rates.
 </li>
 </ul>
</div>

Tele-sales Manager

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
 </li>
 <li>
 Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.
 </li>
 <li>
 Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers&rsquo; inquiries and complaints raised from different channels such as telephone calls.
 </li>
 <li>
 Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.
 </li>
 <li>
 Assists the Supervisor- Inbound/Manager in the daily operations by providing on &ldquo;Floor&rdquo; guidance, support, and monitoring to Call Center agents.
 </li>
 <li>
 Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.
 </li>
 <li>
 Manages individual&rsquo;s/team&rsquo;s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps
 
 
 </li>
 </ul>
 Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.
 
 
 <ul>
 <li>
 Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers&rsquo; experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.
 </li>
 <li>
 Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.
 </li>
 <li>
 Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools; proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English &amp; Arabic Languages
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
 </li>
 <li>
 Knowledge in Call/Contact Center technological systems and tools.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
 </li>
 <li>
 Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Ability to work for long working hours and under pressure.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Duty Supervisor

Explore 18+ Helpdesk agents in International Agreements Jobs In Manama Bahrain this December. Find roles across top companies and apply now to boost your career.