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customer support executive

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call center csr - (experienced)

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call center executive

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call center verifier

helpline agent

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilities:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Helpline Agent

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: On the road

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilities:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

One Network

Handle inbound calls on 1313 from across motorways, LRR, and LAFCO. Manage and resolve customer complaints related to M-Tag, Operations &amp; Maintenance (O&amp;M), and IT systems. Provide accurate information, effective solutions, and timely support while prioritizing customer needs. Coordinate with relevant departments to ensure prompt resolution and maintain a high standard of customer service.Skills &amp; Technical Competency<ul><li>Ability Manage large amounts of calls (Inbound and Outbound) on helpline.</li><li>Ability to Handle the queries related to change of ownership and cancellation of M-Tag registered vehicles and general complaints.</li><li>Manage and respond to all customer complaints received via WhatsApp, Gmail, and the Complaint Portal, ensuring timely resolution of customer queries.</li><li>Ability to manage high call volumes while maintaining service quality.</li><li>Proficiency in call center systems, CRMs, and ticketing/complaint portals.</li><li>Strong verbal and written communication skills in Urdu and basic English.</li><li>Good computer literacy, including MS Office and web-based applications.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs42,000.00 per monthWork Location: In person

Call Center Executive

Arazi investments

NOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM)Role DescriptionThis is a full-time on-site role for a Fresh Call Center Agent. The Fresh Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Agent will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Requirements<ul><li>Customer Service Representatives and Customer Support skills</li><li>Excellent communication and active listening skils</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:Whatsapp : +923121916141Address :First floor, Malhi Plaza, Main Murree Rd, Saddar, Rawalpindi Location: https://www.google.com/maps/dir//1st+Floor,+Malhi+Plaza,+Main+Murree+Rd,+Saddar,+Rawalpindi,+46000/@33.6142468,73.0840487,13z/data=!4m8!4m7!1m0!1m5!1m1!1s0x38df950074e74945:0xe83bc16c9a83532!2m2!1d73.0581571!2d33.5959894?entry=ttu&amp;g_ep=EgoyMDI1MTIwNy4wIKXMDSoASAFQAw%3D%3DJob Types: Full-time, FresherPay: From Rs30,000.00 per monthWork Location: In person

Fresh Call Center Agent

Talentive HR

The Customer Experience Quality Executive is responsible for assessing and improving the quality of customer interactions by ensuring adherence to company standards, policies, and regulatory requirements. This role focuses on monitoring performance, providing actionable feedback, and supporting continuous improvement initiatives to enhance service quality and customer satisfaction.Key Responsibilities1. Interaction Monitoring &amp; Evaluation<ul><li>Review and monitor customer calls to ensure compliance with quality benchmarks, scripts, and operational procedures.</li><li>Assess agent performance using defined quality parameters such as communication skills, accuracy, professionalism, and compliance.</li><li>Identify performance strengths as well as gaps requiring improvement.</li></ul>2. Regulatory &amp; Policy Compliance<ul><li>Ensure all customer interactions comply with applicable regulations, data protection policies, and internal compliance standards.</li><li>Report non-compliance issues and support corrective action plans.</li></ul>3. Feedback, Coaching &amp; Development<ul><li>Deliver clear, constructive feedback to agents based on evaluation results.</li><li>Conduct coaching sessions to improve agent performance and service delivery.</li><li>Coordinate with training teams to support the development of training content aligned with quality insights.</li></ul>4. Data Analysis &amp; Reporting<ul><li>Analyze quality data and performance trends to identify recurring issues and improvement opportunities.</li><li>Prepare detailed QA reports and dashboards for management review.</li><li>Partner with operations teams to implement corrective actions and drive continuous quality improvement.</li></ul>5. Calibration &amp; Quality Standards<ul><li>Participate in calibration exercises to ensure fair, consistent, and accurate evaluations.</li><li>Assist in refining quality frameworks, evaluation criteria, and scoring methodologies.</li></ul>6. Customer Experience Improvement<ul><li>Work cross-functionally to enhance the overall customer experience.</li><li>Provide recommendations for process optimization and service improvements based on quality findings and customer feedback.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Experience Quality Executive

Blu Sky VAS LLC

About Us:Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.Job Title: Team Lead &ndash; Business DevelopmentDepartment: Business Development Reporting To: Business Development Manager Location: Bahria Town Phase-7 Rawalpindi Shift: Night / Evening (US) Employment Type: Full-timeJob SummaryWe are seeking a highly motivated Team Lead &ndash; Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.Key ResponsibilitiesTeam Leadership &amp; Operations<ul><li>Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.</li><li>Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.</li><li>Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.</li><li>Build a high-performance, accountable, and result-oriented team culture.</li></ul>Training, Coaching &amp; Quality Assurance<ul><li>Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.</li><li>Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.</li><li>Provide one-on-one coaching and corrective action plans for underperforming team members.</li><li>Ensure compliance with internal QA benchmarks and client expectations.</li></ul>Outbound Sales &amp; Lead Qualification<ul><li>Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.</li><li>Personally participate in cold calling when required to support targets and set performance benchmarks.</li><li>Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.</li></ul>Performance Management &amp; Reporting<ul><li>Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.</li><li>Prepare and share daily, weekly, and monthly performance reports with management and clients.</li><li>Identify trends, gaps, and improvement areas to enhance campaign efficiency.</li></ul>CRM &amp; Process Compliance<ul><li>Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.</li><li>Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.</li><li>Coordinate with QA, operations, and account management teams for issue resolution.</li></ul>Key Performance Indicators (KPIs)Activity &amp; Productivity<ul><li>Total Dials (Team, Per Agent, Team Lead)</li><li>Example Targets:</li><li>350 calls/day per agent</li><li>2,800 calls/week (team)</li><li>250 calls/day (Team Lead)</li><li>Connect Rate: &ge; 60%</li></ul>Lead Quality &amp; Conversions<ul><li>Qualified Live Transfers: 5+ per agent/day</li><li>Transfer Acceptance Rate: &ge; 85%</li><li>Meeting Scheduled Rate from Connects: &ge; 2%</li><li>Meeting Show-Up Rate: &ge; 65%</li></ul>Quality &amp; Compliance<ul><li>Follow-Up SLA Compliance: &ge; 95%</li><li>Call Quality Score: &ge; 85%</li><li>CRM Accuracy &amp; Compliance: 100%</li></ul>Why Blu Sky VA?<ul><li>Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.</li><li>Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.</li><li>Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.</li></ul>If you're passionate about sales, customer engagement, and driving business growth, we&rsquo;d love to hear from you! Join Blu Sky VA and be a part of our success story.Apply Now!Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes &quot;Team Lead Application - [Your Name]&quot; when submitting your resume and cover letter to hr@bluskyvas.com.What's App : +92 337 7498888Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Team Lead Business Development

Explore 14+ Helpline agent in Rawalpindi Jobs In Rawalpindi Jobs In Rawalpindi Jobs In Medical Billing Jobs In Medical Billing Jobs In Rawalpindi this January. Find roles across top companies and apply now to boost your career.