receptionist

housekeeping attendant

hostess

guest service agent

front desk receptionist

hospitality ambassador

Mandarin Oriental Hotel Group

About the job Based at the Mandarin Oriental Jumeira, Dubai within the Guest Relations Department, Guest Ambassador is responsible to welcome, guide and assist guest throughout their stay with the overall objective to delight and personalize each guest stay. The Guest/Hotel Ambassador is stationed at the Lobby and is responsible of being the first point of contact for all guests. As a Guest Ambassador, you will be responsible for the following duties: <ul>
<li> Have a very good understanding of the hotel s concept and offerings including promotions and be able to verbally explain those to the guests. </li>
<li> Have good knowledge about the rooms and suites, the items in them, and the extra items that can be requested. </li>
<li> Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met. </li>
<li> Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks (i.e. set-ups, packing/unpacking ) </li>
<li> Offer Consistently professional, friendly, warm and engaging service. </li>
<li> Welcome, escort and do room orientation patrons with the overall objective to delight and satisfy each and every guest. </li>
<li> Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Guest Relations Manager. </li>
<li> To bid friendly farewell to guests and sincerely thank them for their visit. </li>
<li> To keep the lobby in line with excellence standards. </li>
<li> Maintain effective communication with all related departments (F&amp;B, Spa, Hsk, Concierge) to ensure a smooth service delivery. </li>
<li> To maintain all guest supplies in appropriate levels. </li>
<li> Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. </li>
<li> Deal promptly, efficiently and pleasantly with any queries. </li>
<li> Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. </li>
<li> Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. </li>
<li> Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest by collecting preferences. </li>
<li> Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately. </li>
<li> Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. </li>
<li> Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. </li>
<li> Create WOW moments to surprise and delight guests in the outlets through gestures and other actions. </li>
<li> Prepare MODUB daily news, check guest profiles and assist Guest Relations Team with administrative tasks as required </li>
<li> Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. </li>
</ul> As a Guest Ambassador, we expect from you: <ul>
<li> High School qualification or equivalent is preferred. </li>
<li> Minimum 2 years experience working in a luxury hotel environment. </li>
<li> Ability to understand guest needs and to deliver superior customer service. </li>
<li> Ability to work long hours with a strong focus on operational excellence. </li>
<li> Ability to understand the flow of service and handle multiple tasks effectively is preferred. </li>
<li> Ability to understand effective approaches of communication with different individuals. </li>
<li> Able to communicate clearly with peers and superiors. </li>
<li> Very good verbal and written communication skills in English. </li>
<li> Verbal communication skills in Russian, French, Italian, Spanish, German or Arabic language in addition to English.</li></ul>

Guest Ambassador

Millennium Place Mirdif

As an F&amp;B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&amp;B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.Key Job Responsibilities:Welcome guests with warmth and enthusiasm, creating a positive first impression.Provide personalized and attentive service, anticipating and fulfilling guest needs.Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.Recommend and assist guests in making menu selections based on preferences and dietary restrictions.Ensure timely and accurate order delivery, coordinating with the kitchen and F&amp;B Associates. Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.Collaborate with kitchen and F&amp;B team to maintain smooth operations and efficient service.Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.Maintain a professional appearance and demeanor at all times, embodying the brand's values.Collaborate with the marketing team to support promotional activities and events.Uphold environmental, health, and safety standards in alignment with organizational policies.

F&B Ambassador

Crowne Plaza Hotel

<div>At Crowne Plaza&reg; Hotels &amp; Resorts our goal is to make business travel work. That&rsquo;s where you come in. When you are part of the Crowne Plaza Hotels &amp; Resorts brand you&rsquo;re more than just a job title. At Crowne Plaza, we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.

The Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely; enjoy a new hotel that has mastered the balance between the modernism of the business world and traditions of the Arabian hospitality.

We have an exciting opportunity for you as Food &amp; Beverage Ambassador (Conference &amp; Banquets) to join our enthusiastic pre-opening team at Crowne Plaza Dubai Marina.

As a Food &amp; Beverage Supervisor you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.
<ul>
<li>Acquire in depth knowledge of the Food &amp; Beverage menu of the assigned Outlet in order to assist and provide advice to Guests</li>
<li>Practice good customer relations and attend to customer complaints and queries satisfactorily</li>
<li>Ensure the Outlet is set-up for service and supervise for a smooth operation</li>
<li>Direct and supervise the service team to ensure that all duties are performed as per standards</li>
<li>Ensure that all colleagues have received adequate training to perform their duties</li>
<li>Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available</li>
</ul>
The successful candidate will be hands-on leader with the ability to positively coach and motivate the team to success. Ideally, the candidate would have minimum 2 years experiences in a similar role in a 5 star hotel; able to handle multi-national team; Strong in HACCP procedures and application; exposure to outlet opening; exposure to a wide variety of outlets. The position required a high organization skill; highly motivated; focus on training and developing staff member; good administration skill.

IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Food & Beverage Ambassador (Conference & Banquets)

Address Hotels + Resorts

<div>
 
 
 &ldquo;Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.&rdquo; &ndash; Mohamed Alabbar
 
 
 
 
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 A minimum of one-year experience in a similar position as waiter/ waitress in a 5-star hospitality company.
 </li>
 <li>
 A strong command of both written and spoken English is required; additional language is an asset.
 </li>
 </ul>
 
 
 
 
 PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
 
 
 
 
 <ul>
 <li>
 Conduct all operational tasks in F&amp;B Service while living up to service standards and procedures.
 </li>
 <li>
 Provide exceptional F&amp;B service
 </li>
 <li>
 Go the extra (s)mile where you can.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the Guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 WHAT WE BELIEVE IN
 
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Junior Role in F&B | F&B Ambassador

Accor Group

Job Title
Human Resources Executive Luxury Hotel Operations Dubai, UAE
Job Description
Human Resources Executive Luxury Hotel Operations Dubai, UAE Position Overview Accor is hiring a Human Resources Executive to support and lead a wide range of HR functions at one of its luxury hotels in Dubai. This is a high-impact role for professionals with a solid foundation in HR operations, UAE labor law, and employee relations especially within hospitality. If you re ready to grow your HR career in a fast-paced, multicultural environment, this opportunity offers both challenge and growth within a globally respected brand. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Human Resources / Recruiting Salary: 6000 8000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Full-Spectrum HR Operations and Ambassador Care As a Human Resources Executive, you will be involved in all aspects of HR administration, employee relations, visa and legal compliance, payroll processing, and training coordination. You ll work closely with the HR Manager and departmental leaders to execute the hotel s strategic HR objectives while fostering a healthy, productive, and inclusive workplace for all team members referred to as Ambassadors at Accor. What You ll Do * Coordinate recruitment processes, onboarding, and reference checks in line with manning budgets * Maintain personnel files, legal documents, and HR databases (e.g., Oasys and Interflex) * Process payroll in collaboration with the finance team; verify attendance and leave records * Manage Emirates ID registration, medical insurance enrollments, visa processing, and medical testing in coordination with the PR department and nurse * Assist with monthly and ad hoc reporting (turnover, absenteeism, health and safety, benefits) * Plan and organize ambassador welfare activities, including outings, sports events, and cafeteria quality monitoring * Advise employees and department heads on HR policies, disciplinary procedures, and grievance handling in accordance with UAE labor law * Coordinate and document performance appraisals, internal promotions, and succession planning * Participate in training needs analysis, ambassador onboarding, and learning session planning * Monitor ambassador accommodation and transportation logistics in collaboration with the housing team * Ensure HR operations comply with government regulations and Sofitel/Accor corporate policies * Cultivate respectful, confidential, and culturally sensitive employee relations at all levels * Maintain compliance with workplace diversity, anti-discrimination, and health & safety guidelines * Contribute to HR strategy planning and staff engagement improvements Ideal Profile Hospitality HR Operations Professional * Post-secondary education or diploma in Human Resources or related field * At least 2 3 years of experience in a similar HR supervisory or executive role in a luxury hotel * Strong knowledge of UAE labor law and HR compliance practices * Experience in payroll processing, HRIS systems (Oasys preferred), and reporting * Highly organized with strong planning and multitasking skills * Confident in cross-functional communication and team engagement * Approachable, discreet, and dependable with strong problem-solving abilities * Comfortable working in a multicultural environment and managing diverse employee needs * Fluent in English; knowledge of Arabic is a plus Why Join Us HR Careers with Accor in Dubai * Global brand presence and career advancement opportunities across 110+ countries * Employee benefit card offering discounts across Accor properties worldwide * Structured learning via Accor Academies and internal mobility support * Inclusive, diverse workplace culture focused on excellence and respect * Opportunity to lead HR functions in one of Dubai s most prestigious hospitality environments About the Company Accor is a global leader in hospitality with a portfolio of more than 5,000 hotels and residences in 110+ countries. In Dubai, Accor manages a collection of top-tier hotels, blending innovation, culture, and service excellence. The group empowers its employees Ambassadors to thrive through meaningful roles, advanced learning, and career development. Join Accor and help shape the future of hospitality in the Middle East.
Post Details

Human Resources Executive Luxury Hotel Operations Dubai, UAE

Job Title Human Resources Executive Luxury Hotel Operations Dubai, UAE Job Description Human Resources Executive Luxury Hotel Operations Dubai, UAE Position Overview Accor is hiring a Human Resources Executive to support and lead a wide range of HR functions at one of its luxury hotels in Dubai. This is a high-impact role for professionals with a solid foundation in HR operations, UAE labor law, and employee relations especially within hospitality. If you re ready to grow your HR career in a fast-paced, multicultural environment, this opportunity offers both challenge and growth within a globally respected brand. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Human Resources / Recruiting Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Full-Spectrum HR Operations and Ambassador Care As a Human Resources Executive, you will be involved in all aspects of HR administration, employee relations, visa and legal compliance, payroll processing, and training coordination. You ll work closely with the HR Manager and departmental leaders to execute the hotel s strategic HR objectives while fostering a healthy, productive, and inclusive workplace for all team members referred to as Ambassadors at Accor. What You ll Do * Coordinate recruitment processes, onboarding, and reference checks in line with manning budgets * Maintain personnel files, legal documents, and HR databases (e.g., Oasys and Interflex) * Process payroll in collaboration with the finance team; verify attendance and leave records * Manage Emirates ID registration, medical insurance enrollments, visa processing, and medical testing in coordination with the PR department and nurse * Assist with monthly and ad hoc reporting (turnover, absenteeism, health and safety, benefits) * Plan and organize ambassador welfare activities, including outings, sports events, and cafeteria quality monitoring * Advise employees and department heads on HR policies, disciplinary procedures, and grievance handling in accordance with UAE labor law * Coordinate and document performance appraisals, internal promotions, and succession planning * Participate in training needs analysis, ambassador onboarding, and learning session planning * Monitor ambassador accommodation and transportation logistics in collaboration with the housing team * Ensure HR operations comply with government regulations and Sofitel/Accor corporate policies * Cultivate respectful, confidential, and culturally sensitive employee relations at all levels * Maintain compliance with workplace diversity, anti-discrimination, and health &amp; safety guidelines * Contribute to HR strategy planning and staff engagement improvements Ideal Profile Hospitality HR Operations Professional * Post-secondary education or diploma in Human Resources or related field * At least 2 3 years of experience in a similar HR supervisory or executive role in a luxury hotel * Strong knowledge of UAE labor law and HR compliance practices * Experience in payroll processing, HRIS systems (Oasys preferred), and reporting * Highly organized with strong planning and multitasking skills * Confident in cross-functional communication and team engagement * Approachable, discreet, and dependable with strong problem-solving abilities * Comfortable working in a multicultural environment and managing diverse employee needs * Fluent in English; knowledge of Arabic is a plus

Human Resources Executive Luxury

Job Title Human Resources Executive Luxury Hotel Operations Dubai, UAE Job Description Human Resources Executive Luxury Hotel Operations Dubai, UAE Position Overview Accor is hiring a Human Resources Executive to support and lead a wide range of HR functions at one of its luxury hotels in Dubai. This is a high-impact role for professionals with a solid foundation in HR operations, UAE labor law, and employee relations especially within hospitality. If you re ready to grow your HR career in a fast-paced, multicultural environment, this opportunity offers both challenge and growth within a globally respected brand. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Human Resources / Recruiting Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Full-Spectrum HR Operations and Ambassador Care As a Human Resources Executive, you will be involved in all aspects of HR administration, employee relations, visa and legal compliance, payroll processing, and training coordination. You ll work closely with the HR Manager and departmental leaders to execute the hotel s strategic HR objectives while fostering a healthy, productive, and inclusive workplace for all team members referred to as Ambassadors at Accor. What You ll Do * Coordinate recruitment processes, onboarding, and reference checks in line with manning budgets * Maintain personnel files, legal documents, and HR databases (e.g., Oasys and Interflex) * Process payroll in collaboration with the finance team; verify attendance and leave records * Manage Emirates ID registration, medical insurance enrollments, visa processing, and medical testing in coordination with the PR department and nurse * Assist with monthly and ad hoc reporting (turnover, absenteeism, health and safety, benefits) * Plan and organize ambassador welfare activities, including outings, sports events, and cafeteria quality monitoring * Advise employees and department heads on HR policies, disciplinary procedures, and grievance handling in accordance with UAE labor law * Coordinate and document performance appraisals, internal promotions, and succession planning * Participate in training needs analysis, ambassador onboarding, and learning session planning * Monitor ambassador accommodation and transportation logistics in collaboration with the housing team * Ensure HR operations comply with government regulations and Sofitel/Accor corporate policies * Cultivate respectful, confidential, and culturally sensitive employee relations at all levels * Maintain compliance with workplace diversity, anti-discrimination, and health &amp; safety guidelines * Contribute to HR strategy planning and staff engagement improvements Ideal Profile Hospitality HR Operations Professional * Post-secondary education or diploma in Human Resources or related field * At least 2 3 years of experience in a similar HR supervisory or executive role in a luxury hotel * Strong knowledge of UAE labor law and HR compliance practices * Experience in payroll processing, HRIS systems (Oasys preferred), and reporting * Highly organized with strong planning and multitasking skills * Confident in cross-functional communication and team engagement * Approachable, discreet, and dependable with strong problem-solving abilities * Comfortable working in a multicultural environment and managing diverse employee needs * Fluent in English; knowledge of Arabic is a plus

Human Resources Executive

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