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customer service representative Jobs in Dubai

customer service representative

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hospitality staff

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
 <br/>
 <br/>
 This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a
 <strong>
  Crew Member
 </strong>
 for our Dubai Mall branch. In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressing.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
  </li>
  <li>
   Adhere to brand standards at all times and keeping up to date with Five Guys University courses.
  </li>
  <li>
   Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
  </li>
  <li>
   Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.
  </li>
  <li>
   Follow basic essentials - uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.
  </li>
  <li>
   Use the company cash register accurately and maintains proper control of company assets.
  </li>
  <li>
   Works as a team member to support other restaurant employees with their duties.
  </li>
  <li>
   Carry out any other reasonable task as assigned by the management.
  </li>
  <li>
   High School Diploma or equivalent.
  </li>
  <li>
   Minimum of 1 year experience as a service crew or on a similar role, excellent customer service.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/
 <br/>
 <br/>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>


Crew Member - Dubai Mall

Raffles

<div><b>Company Description</b><p><br>
Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><p>
Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.</p><b><br>
Job Description</b><p><br>
The candidate must be able to:</p><ul><li>
To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.</li><li>
Must comply with the grooming standards of the company.</li><li>
To extend a courteous, friendly and professional greeting to guests as they arrive and to thank them as they depart.</li><li>
To make the seniors aware of all guest comments and guest complaints.</li><li>
To be thoroughly familiar with the service standards and procedures.</li><li>
To follow specified procedures to properly set up Pool beds stations.</li><li>
To ensure cleanliness and maintenance of the pool areas.</li><li>
To set up beach with sunbeds, umbrellas and towels and to ensure that guests are provided with clean towels, as needed.</li><li>
To fold pack the umbrellas in the evenings.</li><li>
To follow all policies and procedures of the hotel.</li><li>
To immediately report all suspicious occurrences and hazardous conditions</li><li>
To maintain safety of work areas at all times.</li><li>
To attend all mandatory meetings as directed</li></ul><br>
<b>
Qualifications</b><p><b><br>
EDUCATION &amp; EXPERIENCE</b></p><ul><li>
Minimum of one-year experience in the same position in a 5 Luxury Hotel.</li><li>
Basic knowledge of detergents and pool cleaning methods</li></ul><br>
<b>
Additional Information</b></div><p></p>

Pool Attendant

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><b><br>
MAIN DUTIES:</b></p><ul><li>
To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Jumeirah Beach Standards of Performance.</li><li>
To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li><li>
To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.</li><li>
To perform opening and closing procedures established for the place of work as assigned.</li><li>
To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.</li><li>
To ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>
To monitor operating supplies and reduce spoilage and wastage.</li><li>
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To provide friendly, courteous and professional service at all times.</li><li>
To maintain good working relationships with colleagues and all other departments.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To comply with local legislation as required.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li></ul><p></p><p><b><br>
Administration</b></p><ul><li>
To collect all general requisitions and food &amp; beverage requisitions.</li><li>
To prepare and record all inventory on daily, monthly and quarterly basis.</li><li>
Report any engineering issues and make a HOTSOS request for the same &amp;</li></ul><p>
 Maintain daily logs and update the Logbook on daily basis.</p><p></p><p><b><br>
Financial and Revenue Responsibilities</b></p><ul><li>
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food &amp; Beverage combinations and up sell alternatives.</li></ul><p></p><p><b><br>
Training and Human Resources
</b></p><ul><li>To attend training and meetings as and when required.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To coach and train new Heartists through on-the-job-training.</li><li>
To assist in training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.</li><li>
To report to duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul><p></p><p><b><br>
Guest Service Responsibilities</b></p><ul><li>
To handle guest enquiries in a courteous and efficient manner.</li><li>
To establish a rapport with guests maintaining good customer relationship.</li></ul><p></p><p><b><br>
Miscellaneous</b></p><ul><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels.</li></ul><p></p><p><b><br>
GENERAL DUTIES:</b></p><p></p><p><b><br>
Health and Safety
</b></p><ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li></ul><ul><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul><p></p><p><b><br>
Confidentiality
</b></p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul><p></p><p><b><br>
To be fully conversant with:</b></p><ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul><br>
<b>
Additional Information</b><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Waitress - Lobby

Brainstorm Human Resource Consultant

<p>We are seeking a highly professional, trustworthy, and experienced <b>Buttler or Villa Manager</b> to oversee the smooth operations of our villas. The <b>Buttler or Villa Manager</b> will serve as the central authority for household staff and property management, ensuring that every detail &mdash; from meals to ambiance &mdash; is executed according to the family&rsquo;s preferences and the highest standards of service. This role requires loyalty, discretion, and exceptional organisational skills to manage staff, maintain service quality, and ensure the comfort of the family and their guests.</p><p><b>Key Responsibilities :</b></p><p><b>Guest Services &amp; Hospitality</b></p><p>1) Provide discreet, personalized service to the family and guests.</p><p>2) Supervise meal service for breakfast, lunch, dinner, and snacks, ensuring presentation and timing are flawless.</p><p>3) Ensure the kitchen staff report to her, and that menus are planned according to the family&rsquo;s likes, dislikes, and dietary preferences, including regional and cultural requirements.</p><p>4) Ensure hospitality traditions (such as welcoming guests, serving refreshments, and respecting cultural norms) are maintained.</p><p>5) Coordinate with chefs/cooks for special dietary needs.</p><p>6) Curate ambiance through flowers, candles, evening lighting, and household presentation.</p><p>7) Oversee and host family events, dinners, and celebrations within the villas.</p><p><b>Household &amp; Staff Management</b></p><p><b>1)</b> Lead and supervise household staff including maids, gardeners, pool attendants, kitchen staff, and drivers.</p><p><b>2)</b> Manage scheduling, time off, and performance reviews, ensuring smooth daily operations.</p><p><b>3)</b> Train and enforce cleaning, service, and hospitality standards to maintain consistency. &bull; <b>4) </b>Ensure all staff execute duties professionally, on time, and to the family&rsquo;s satisfaction.</p><p><b>Property &amp; Ambiance Management </b></p><p><b>1)</b> Oversee the condition and upkeep of the gardens, pool, and indoor/outdoor areas.</p><p><b>2)</b> Maintain flowers, candles, lighting, and decorative standards to enhance villa atmosphere.</p><p><b>3)</b> Supervise cleaning and maintenance standards, including lights, air conditioning systems, chillers, and generators.</p><p><b>4)</b> Develop and maintain household standards and checklists in line with family expectations.</p><p><b>5)</b> Conduct inspections to ensure readiness, cleanliness, and high standards are upheld.</p><p><b>Wardrobe &amp; Travel Management</b></p><p><b>1)</b> Oversee and maintain the family&rsquo;s wardrobe organisation, laundry, ironing, and clothing care (including sarees, traditional wear, and delicate garments).</p><p><b>2) </b>Prepare wardrobes and packing for family and guest travel.</p><p><b>3)</b> Coordinate travel arrangements, including itineraries, packing, and liaison with staff or service providers.</p><p><b>4)</b> Ensure smooth transitions for arrivals, departures, and special trips.</p><p><b>Administrative Duties </b></p><p><b>1) </b>Supervise and approve kitchen menus, event menus, and daily meal planning.</p><p><b>2)</b> Monitor inventories and household supplies, including kitchen, linens, flowers, beverages, and event items.</p><p><b>3)</b> Coordinate with vendors and service providers for supplies, maintenance.</p><p><b>4)</b> Manage household budgets, logs, and staff rosters.</p><p><b>5)</b> Report directly to the family with updates on household operations</p><p><b>Requirements </b></p><p><b>1)</b> Proven experience as a Butler, Estate Manager, or similar role in a luxury household or hotel. &bull;</p><p><b>2)</b> Absolute trustworthiness, discretion, and integrity in handling family and household matters.</p><p><b>3) </b>Strong leadership skills with the ability to manage diverse staff teams.</p><p><b>4)</b> Deep understanding of hospitality, and service etiquette.</p><p><b>5)</b> Excellent organisational skills and a sharp eye for detail.</p><p><b>6)</b> Flexible schedule, including evenings, weekends, festivals, and holidays.</p><p><b>7)</b> Familiarity with festival preparations and managing related d&eacute;cor, food, and hospitality.</p><p><b>8)</b> Managing staff for drivers, security, and delivery coordination.</p><p><b>Location : Dubai </b></p><p><b>Atleast 10 years of UAE experience.</b></p><p><b>Company will provide single accommodation + food </b></p><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED18,000.00 per month</p><p>Application Question(s):</p><ul><li>How much years of experience do you have as Buttler or Villa Manager?</li><li>Have you worked before in Luxury Villa or Luxury Hotel ?</li><li>Do you have a deep understanding of hospitality &amp; service etiquette?</li><li>Do you have an excellent organisational skills?</li><li>Do you speak any other Language apart from English like Hindi or Tagalog ?</li></ul><p>Experience:</p><ul><li>Guest Services &amp; Hospitality: 8 years (Required)</li><li>Household &amp; Staff Management : 8 years (Required)</li><li>Property &amp; Ambience Management : 8 years (Required)</li><li>Administrative Duties: 8 years (Required)</li></ul>

Buttler / Villa Manager

The First Group Hospitality

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Chef de Cuisine &ndash; Executive Lounge is responsible for overseeing all culinary operations within the hotel&rsquo;s Executive Lounge, ensuring exceptional food quality, presentation, and service tailored to VIP and executive guests. This role involves menu planning, supervising kitchen staff, maintaining food cost controls, and upholding hygiene and brand standards, while delivering a refined and personalized culinary experience.</div><div></div><ul><li><div><br>
Plan, prepare, and supervise the daily food offerings for breakfast, afternoon tea, evening canap&eacute;s, and all-day snacks in the Executive Lounge.</div></li><li><div>
Ensure consistent quality, flavor, and presentation in all dishes, aligned with brand standards.</div></li><li><div>
Innovate menus regularly to reflect seasonal produce and guest preferences.</div></li><li><div>
Coordinate with service staff to ensure seamless food presentation and timely replenishment.</div></li><li><div>
Lead and manage the culinary team assigned to the Executive Lounge.</div></li><li><div>
Provide training, coaching, and development to enhance staff skills and service excellence.</div></li><li><div>
Schedule and manage staff efficiently to balance workload and labor costs.</div></li><li><div>
Foster a culture of creativity, discipline, and guest focus within the team.</div></li><li><div>
Interact with VIP and executive guests when appropriate, tailoring menus to dietary preferences and special requests.</div></li><li><div>
Maintain strong relationships with lounge management and service teams to ensure a personalized guest experience.</div></li><li><div>
Gather guest feedback and adjust culinary offerings to continually exceed expectations.</div></li><li><div>
Manage food cost, portioning, and inventory specific to the Executive Lounge.</div></li><li><div>
Work closely with the purchasing team to source high-quality ingredients while controlling expenses.</div></li><li><div>
Monitor wastage and implement strategies to maximize efficiency.</div></li><li><div>
Ensure that all food preparation, storage, and service meet HACCP and hotel hygiene standards.</div></li><li><div>
Oversee cleanliness, sanitation, and proper maintenance of all kitchen equipment and work areas.</div></li><li><div>
Comply with local health regulations and hotel policies at all times.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Degree/Diploma in Culinary Arts or related field.</div></li><li><div>
Minimum 5&ndash;7 years of culinary experience, with at least 2&ndash;3 years in a leadership role (preferably in luxury hotels).</div></li><li><div>
Strong background in international cuisine, buffet and &agrave; la carte service, and high-end lounge offerings.</div></li><li><div>
Excellent leadership, organizational, and communication skills.</div></li><li><div>
Creativity and innovation in menu development and presentation.</div></li><li><div>
Financial acumen with proven ability to manage costs and budgets.</div></li><li><div>
Ability to work under pressure and maintain standards in a fast-paced environment.</div></li></ul></div>

Chef De Cuisine - Executive Lounge

versatile phoenix

<p><b>Job Summary:</b></p><p>The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure cleanliness, order, and hygiene across guest rooms, public areas, and back-of-house. The role includes supervising housekeeping staff, ensuring standards are maintained, and supporting staff performance and training.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise housekeeping team members to ensure high cleaning standards are met.</li><li>Assign duties, inspect work, and provide feedback to housekeeping staff.</li><li>Train new housekeeping staff on cleaning procedures and safety protocols.</li><li>Monitor the use of cleaning supplies and equipment; report needs for replenishment or repair.</li><li>Conduct daily inspections of rooms, public areas, and facilities.</li><li>Coordinate with maintenance and front office for timely issue resolution.</li><li>Ensure compliance with health, hygiene, and safety regulations.</li><li>Handle guest requests and complaints professionally and promptly.</li><li>Maintain records related to cleaning schedules, inspections, and inventory.</li><li>Assist in rostering and staff scheduling to ensure adequate coverage.</li><li>Support implementation of housekeeping policies and SOPs.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in housekeeping or hospitality, with at least 2&ndash;3 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Knowledge of cleaning equipment, chemicals, and hygiene standards.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Good communication skills; basic English proficiency is usually required.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Diploma or certificate in Hospitality Management is a plus.</li><li>Familiarity with housekeeping software or property management systems (PMS).</li><li>First Aid or safety training certification.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,400.00 - AED2,500.00 per month</p><p>Application Question(s):</p><ul><li>whats your joining availability?</li><li>whats your expected salary ?</li><li>whats your visa status?</li></ul>

Housekeeping Supervisor

Hilton

<div><p>Food &amp; Beverage Captain (Palm Avenue) | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Food and Beverage Captain with Waldorf Astoria Hotels &amp; Resorts is responsible for assisting the Restaurant Manager in managing the restaurant operations to consistently high standards. Effectively control the flow of customers and orders throughout service. Ensuring the restaurant team maximize all sales opportunities. Deal with any customer queries in an appropriate manner.</p><p><b>
What will I be doing</b></p><p>
As a Food and Beverage Captain, you will play a crucial role in ensuring seamless restaurant operations, exceptional guest service, and team efficiency. Your responsibilities include supervising service staff, maintaining high sanitation and safety standards, monitoring product quality, and assisting in the smooth execution of daily operations. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Supervise and coordinate restaurant staff to ensure outstanding service and guest satisfaction.</li><li>
Maintain luxury service standards in alignment with the hotel&rsquo;s brand expectations.</li><li>
Interact with guests to gather feedback, ensure special requests are met, and resolve concerns promptly and professionally.</li><li>
Oversee the setup of dining and service areas, ensuring a refined and inviting ambiance.</li><li>
Ensure full compliance with sanitation, hygiene, and safety regulations for both guests and staff.</li><li>
Conduct regular facility inspections, taking corrective action to maintain an appealing and well-maintained dining space.</li><li>
Oversee the proper functioning of restaurant equipment, ensuring timely maintenance and repairs.</li><li>
Monitor inventory levels, ensuring adequate supplies of linen, glassware, silverware, condiments, and other essential items.</li><li>
Ensure food quality meets guest expectations by verifying presentation, temperature, and taste.</li><li>
Regularly move through the restaurant and kitchen areas to monitor food preparation, product consistency, and service efficiency.</li><li>
Provide guidance for quality improvements and implement necessary adjustments to enhance the dining experience.</li><li>
Train, supervise, and mentor restaurant staff, ensuring high performance and teamwork.</li><li>
Conduct performance evaluations and provide constructive feedback to support team development.</li><li>
Assign and oversee daily work responsibilities, ensuring staff adhere to operational procedures and service standards.</li></ul><p><b>
What are we looking for</b></p><p>
A Food and Beverage Captain serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>
Minimum 2-3 years of experience in a high-end or luxury hotel, fine dining restaurant, or an equivalent setting.</li><li>
Proven track record of supervising a food &amp; beverage service team in a fast-paced environment.</li><li>
In-depth understanding of food and beverage service, wine pairing, and luxury hospitality standards.</li><li>
Strong understanding of food and beverage trends, guest preferences, and cultural sensitivity in culinary practices.</li><li>
Formal food &amp; beverage training or equivalent certifications.</li><li>
Exceptional leadership and organizational skills.</li><li>
Strong creativity and passion for service innovation.</li><li>
Ability to manage stress in a high-pressure environment.</li><li>
Excellent communication and interpersonal skills.</li><li>
Keen eye for detail and commitment to quality.</li><li>
Ability to work a variety of shifts including weekends, days, afternoons and evenings</li></ul><p><b>
What will it be like to work for Hilton</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</p></div>

Food & Beverage Captain (Palm Avenue) | Waldorf Astoria Dubai Palm Jumeirah

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