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front office coordinator - إماراتيين (خلاصة القيد) Jobs in Abu Dhabi United Arab Emirates

front office coordinator - إماراتيين (خلاصة القيد)

hotel front desk agent

Novel Hotel City Center

<p><b>Job Vacancy: Guest Service Agent</b></p><p><b>Location:</b> Novel Hotel City Center, Abu Dhabi<br/><b>Department:</b> Front Office<br/><b>Reports to:</b> Front Office Manager<br/><b>Employment Type:</b> Full-time, On-site</p><p><b>Job Summary</b></p><p>We are currently seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office Team. The ideal candidate will be the first point of contact for our guests and play a key role in delivering an exceptional guest experience.</p><p><b>Key Responsibilities</b></p><p>- Welcome guests warmly and handle check-in and check-out procedures efficiently</p><p>- Respond to guest inquiries, requests, and concerns in a courteous and timely manner</p><p>- Manage reservations, room allocations, and guest profiles accurately</p><p>- Handle telephone calls, emails, and other guest communications professionally</p><p>- Coordinate with housekeeping and other departments to ensure guest satisfaction</p><p>- Process payments, billing, and cashiering duties according to hotel procedures</p><p>- Maintain a clean, organized, and professional front desk area</p><p><b>Qualifications &amp; Requirements</b></p><p>- Must be locally available and able to attend a personal interview</p><p>- Previous experience in a hotel front office is required</p><p>- Excellent communication and interpersonal skills</p><p>- Strong customer service orientation with a positive attitude</p><p>- Ability to work shifts, including weekends and public holidays</p><p>- Basic computer skills; knowledge of hotel PMS systems is a plus (Opera)</p><p>- Well-groomed, professional appearance</p><p>Interested candidates are invited to submit their CV to hrm.novel@danathotels.com.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,800.00 - AED2,200.00 per month</p><p>Application Question(s):</p><ul><li>Are you fine to work in a hotel in Abu Dhabi? Novel Hotel City Center is on Hamdan Street.</li><li>If selected, when would you be able to start with us?</li><li>Are you currently in the UAE and available to attend a face-to-face interview?  </li><li>Do you have actual work experience as a Receptionist or Guest Service Agent in a hotel? Previous employment certificates available?</li></ul>

Guest Service Agent (Front Office)

Hilton Worldwide, Inc.

Overview <p>Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)</p><p>Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p> Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p> Job <p>Guest Services, Operations, and Front Office</p>

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Hilton

<p><b>What are we looking for</b></p><p>Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:</p><ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous experience in cash handling</li></ul><p><b>What will it be like to work for Hilton</b></p><p>Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.</p><p><b>What will I be doing</b></p><p>As Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:</p><ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul><p>EOE/AA/Disabled/Veterans</p>

Trust Well Properties Mgmt LLC

<p>The <b>Front Desk Administrator</b> plays a key role in delivering outstanding customer service by welcoming visitors, managing incoming calls, and supporting daily administrative operations. This position requires strong communication and organizational abilities, excellent attention to detail, and the capability to multitask efficiently in a fast-paced environment.<br/><b>OWN VISA CANDIDATES ONLY</b><br/><b>FEMALE PREFERRED </b><br/><b>IMMEDIATE JOINER </b></p><p><b>Key Responsibilities</b></p><ul><li>Warmly greet and assist visitors, ensuring a professional and welcoming environment.</li><li>Answer and route phone calls, emails, and general inquiries promptly and courteously.</li><li>Maintain a clean, organized, and presentable reception area at all times.</li><li>Schedule and coordinate appointments, meetings, and calendar activities.</li><li>Handle incoming and outgoing mail, packages, and deliveries efficiently.</li><li>Monitor office supplies and coordinate restocking when necessary.</li><li>Provide administrative and data-entry support across various departments.</li><li>Follow company policies and security procedures to ensure safe and efficient front desk operations.</li></ul><p><b>Qualifications</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Business Administration or a related discipline; additional training in office administration is an advantage.</li><li>Previous experience as a receptionist, front desk agent, or in a similar administrative role.</li><li>Proficiency in Microsoft Office and familiarity with standard office equipment.</li><li>Strong written and verbal communication skills in English; knowledge of Hindi or Arabic is a bonus.</li><li>Excellent organizational skills with the ability to multitask.</li><li>Professional and presentable appearance.</li><li>Must currently reside in the UAE and be on <b>own visa or spouse visa</b>.</li></ul><p><b>Key Competencies</b></p><ul><li>Customer service excellence</li><li>Strong attention to detail</li><li>Effective time management</li><li>Reliability and dependability</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Receptionist

Royal Class Travel and Tourism

<p><b>Job Title:</b> Travel Sales Agent</p><p>A Travel Sales Agent helps clients plan, organize, and book their travel arrangements. They act as the link between travellers and service providers like airlines, hotels, and tour operators, ensuring smooth, enjoyable, and well-organized trips.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Client Consultation &amp; Planning:</b></li><li>Understand clients&rsquo; travel preferences, budget, and requirements.</li><li>Suggest destinations, itineraries, and activities.</li><li>Prepare personalized travel plans.</li><li><b>Booking &amp; Reservations:</b></li><li>Book flights, hotels, car rentals, cruises, and tour packages.</li><li>Issue tickets, confirmations, and vouchers.</li><li>Ensure best pricing and availability.</li><li><b>Sales &amp; Promotion:</b></li><li>Promote travel packages, seasonal offers, and deals.</li><li>Upsell additional services like travel insurance and guided tours.</li><li><b>Customer Support:</b></li><li>Provide advice on visas, travel regulations, and insurance.</li><li>Handle client queries, cancellations, and complaints.</li><li><b>Documentation &amp; Records:</b></li><li>Maintain client records, invoices, and booking details.</li><li>Track payments, refunds, and commissions.</li><li><b>Market Research &amp; Networking:</b></li><li>Keep updated with travel trends, airline/hotel policies, and visa rules.</li><li>Build relationships with travel suppliers and partners.</li><li><b>Administrative Duties:</b></li><li>Prepare sales and performance reports.</li><li>Coordinate with marketing, finance, and other teams.</li></ul><p><b>Skills Required:</b></p><ul><li>Excellent communication and sales skills.</li><li>Knowledge of travel destinations, visas, and booking systems.</li><li>Customer service and problem-solving abilities.</li><li>Attention to detail and organizational skills.</li></ul><p><b>Educational Requirements:</b></p><ul><li>High school diploma or equivalent (minimum).</li><li>Degree or diploma in travel, tourism, or hospitality is preferred.</li></ul><p><b>Work Environment:</b></p><ul><li>Travel agencies, tour operators, or corporate travel departments.</li><li>Desk-based work with frequent communication with clients and suppliers.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

Travel Sales Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
The Rooms Controller is responsible for managing room inventory and allocations to maximize occupancy and revenue while ensuring guest satisfaction. This role acts as a liaison between Front Office, Housekeeping, and Reservations to guarantee smooth operations and accurate room assignments.</div><div></div><div><br>
Key Responsibilities:</div><div></div><div><br>
Room Allocation &amp; Inventory Management:</div><div></div><div><br>
Assign rooms based on guest preferences, VIP status, and operational requirements.</div><div>
Monitor daily arrivals, departures, and room availability to optimize occupancy.</div><div>
Coordinate with Housekeeping to ensure room readiness and timely updates.</div><div></div><div><br>
Guest Experience:</div><div></div><div><br>
Handle special requests, upgrades, and room changes promptly.</div><div>
Ensure accurate pre-arrival arrangements for VIPs and long-stay guests.</div><div></div><div><br>
Communication &amp; Coordination:</div><div></div><div><br>
Act as the central point of contact between Reservations, Front Desk, and Housekeeping.</div><div>
Update and maintain accurate room status in the Property Management System (PMS).</div><div></div><div><br>
Compliance &amp; Standards:</div><div></div><div><br>
Follow company policies and procedures for room assignment and guest confidentiality.</div><div>
Maintain detailed records of room moves, upgrades, and inventory changes.</div><div></div><div><br>
Qualifications:</div><div></div><div><br>
Previous experience in Front Office or Reservations preferred.</div><div>
Strong knowledge of PMS (Opera or similar) and room inventory management.</div><div>
Excellent organizational and communication skills.</div><div>
Ability to work under pressure and handle multiple priorities.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

Rooms Controller

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25202706<br>
<b>Job Category</b>Procurement, Purchasing, and Quality Assurance<br>
<b>Location</b>The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>The position is responsible for implementing quality assurance processes that meet the company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Quality Assurance Goals</b></p>
<ul><li>Coaches managers on adopting the Total Quality Management leadership style.</li></ul>
<ul><li>Conducts monthly audit to ensure compliance with company and brand standards</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Assists with regional and/or company-wide implementation of company best practices.</li></ul>
<ul><li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li></ul><p><br>
</p><p><b>Managing Quality Tools</b></p>
<ul><li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li></ul>
<ul><li>Uses data collection methods to compile, display, track, and analyze defect trends.</li></ul>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes issues and identifies trends.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Models service behaviors that meet or exceed guest expectations.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Quality Manager

Explore 215+ Hotel front desk agent in Abu Dhabi United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

215 hotel front desk agent jobs IN Abu Dhabi United Arab Emirates

Guest Service Agent (Front Office)

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Front Desk Receptionist

Travel Sales Agent

Rooms Controller

Quality Manager