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hotel housekeeping manager

The First Group

Job Description <div>
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The Housekeeping Coordinator is a vital link between the housekeeping team and other hotel departments, ensuring the seamless operation of the housekeeping department. This role involves coordinating daily housekeeping activities, managing staff schedules, handling guest requests, and maintaining accurate records to support the efficient delivery of services that meet the hotel s high standards. <ul> <li>Create and manage daily housekeeping staff schedules, ensuring adequate coverage for guest rooms and public areas. Coordinate with other departments to align housekeeping activities with hotel operations.</li> <li>Serve as the primary point of contact for the housekeeping team, relaying information between housekeeping staff and management. Communicate effectively with other hotel departments, such as front desk and maintenance, to address guest needs and resolve issues promptly.</li> <li>Monitor and respond to guest requests related to housekeeping services, such as extra linens, special cleaning, or room changes. Ensure requests are fulfilled in a timely and efficient manner.</li> <li>Track and manage inventory of cleaning supplies, linens, and amenities. Place orders and ensure timely restocking to avoid shortages.</li> <li>Maintain accurate records of housekeeping activities, including room status, cleaning schedules, staff attendance, and inventory usage. Prepare reports as required by management.</li> <li>Assist in inspecting guest rooms and public areas to ensure cleanliness meets hotel standards. Report any deficiencies to the housekeeping team for immediate action.</li> <li>Support the onboarding and training of new housekeeping staff. Provide ongoing guidance and feedback to ensure consistent adherence to hotel policies and procedures.</li> <li>Ensure all housekeeping activities comply with health, safety, and hygiene standards. Report any safety hazards or maintenance issues to the appropriate department.</li> <li>Assist housekeeping staff with daily tasks during peak times or when needed. Foster a collaborative and positive work environment.</li><li> </li> </ul>
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Desired Skill &amp; Expertise <div>
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<ul> <li>Proven experience in luxury hotels as a housekeeping coordinator or a similar role.</li> <li>Strong organizational and multitasking abilities, excellent communication skills, and proficiency in using housekeeping management software or hotel management systems.</li> <li>Ability to think quickly and resolve issues efficiently while maintaining a high level of service.</li> <li>Keen eye for detail to ensure the highest standards of cleanliness and order are met.</li> <li> Flexibility to work weekends, holidays, and varied shifts as needed.</li></ul></div></div></div>

Housekeeping Coordinator

KERZNER INTERNATIONAL LIMITED

As a Manager of Housekeeping, you will be managing the housekeeping operations, and ensure the operation is running as per the resort standards and policies whilst meeting associate guest and owner expectations. The successful applicant will conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service, and guest satisfaction. Besides, you will oversee administrative processes such as departmental staffing, training, and budgeting to ensure we have enough trained manpower in place. You will also be conducting disciplinary action and coaching colleagues when necessary. An ideal candidate must demonstrate a clear passion for customer service and the willingness to learn various areas of resort operations related to the cleanliness of the hotel including guest rooms public areas and back of house nonkitchen areas as well as the laundry and dry-cleaning operations, hotel linen uniforms and guest laundry.

Manager, Housekeeping

Accor

<div>Company Description 
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. 
Job Description 
MAIN DUTIES:<ul><li>
To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</li><li>
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</li><li>
To ensure the up keeping of all the front of the house, including the hotel entrance.</li><li>
To ensure the up keeping of all the designated back of the house areas.</li><li>
To check regularly the night shift for cleaning.</li><li>
To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly.</li><li>
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</li><li>
To supervise the Pest Control service as per established areas and schedules.</li><li>
To implement housekeeping related HACCP procedures.</li><li>
To be involved in sustainable development and to apply energy and waste management.</li><li>
To supervise cost control and to suggest saving programs.</li></ul><ul><li>
To ensure all linen and uniform management and handling procedures are respected.</li><li>
To implement Focus and other financial procedures.</li><li>
To supervise and control Lost and Found, maintain records and mail packages to clients.</li><li>
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</li><li>
To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms.</li><li>
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.</li><li>
To review the Night Audit reports related to the Housekeeping.</li><li>
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure a proper coverage and supervision of the Housekeeping sections at all times.</li><li>
To set performance targets for all associates and constantly monitor and increase staff productivity.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To ensure the strict control of room keys and section keys.</li><li>
To implement and follow up daily check lists.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.</li><li>
To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.</li><li>
To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.</li><li>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li><li>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that Guest History records are accurately followed-up.</li><li>
To ensure a proper use of the telephone etiquette as per Sofitel standards.</li><li>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li><li>
To create an atmosphere of high morale and a happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.</li><li>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul>
Other Duties:
<ul><li>To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.</li><li>
To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To ensure that all employees provide a friendly, courteous and professional service at all times.</li><li>
To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.</li><li>
To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.</li><li>
To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.</li><li>
To ensure that you and all the employees read the hotel's Employee Handbook and</li><li>
To implement and follow up daily check lists.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.</li><li>
To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.</li><li>
To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.</li><li>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li><li>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that Guest History records are accurately followed-up.</li><li>
To ensure a proper use of the telephone etiquette as per Sofitel standards.</li><li>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li><li>
To create an atmosphere of high morale and a happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.</li><li>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues that may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Proven experience as an Assistant Housekeeping Manager or in a similar role within the hospitality industry</li><li>
Experience in luxury hotels or resorts is highly preferred</li><li>
Strong leadership and team management skills with the ability to motivate and inspire staff</li><li>
Excellent attention to detail and a commitment to maintaining high cleanliness standards</li><li>
Superior customer service skills with a focus on anticipating and exceeding guest expectations</li><li>
Proficiency in hotel management software and MS Office applications</li><li>
Outstanding communication and interpersonal skills</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
Physical stamina to stand and move around the hotel for extended periods</li><li>
Knowledge of safe handling and management of cleaning chemicals</li><li>
Problem-solving skills and the ability to make quick decisions in a fast-paced environment</li><li>
Familiarity with housekeeping best practices and industry standards</li></ul> 

Additional Information 
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

Assistant Housekeeping Manager

Al Ghurair Investment LLC

• Responsible for the complete administration and operational requirements of the housekeeping department and staff. Participate in the recruitment process, orientation and training of new staff including performance appraisal.• Monitor staff activities to ensure compliance with standard in all hotel areas such as apartments, public areas etc. and manage laundry operations.• Review outside contracted service (Laundry, Pest control, Garbage collection and casual staff etc.) to ensure quality and consistent service delivery within the guidelines.• Interact with vendors for operational requirements and coordinate with department heads in housekeeping day to day activities.• Ensuring the contracted suppliers are providing the highest service to ensure quality and service consistency.• Reorder all the supplies and chemicals for the department needs for smooth running of operation.• Manage finances of entire housekeeping department including budget and inventory controls and prepare and monitor annual budget for housekeeping department and planning for future staff needs

Executive Housekeeper

Marriott International

Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.

Housekeeping Manager

Accor Group

Job Title Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE Job Description Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE Position Overview Accor is looking for an organized and guest-focused Housekeeping Coordinator to support daily operations at one of its premium hotels in Dubai. This administrative and service-oriented role is perfect for candidates with prior hotel experience, especially in housekeeping, front office, or service coordination. Join a global leader in hospitality and help ensure a seamless, clean, and personalized stay for every guest. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Housekeeping / Janitorial Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Housekeeping Administration and Guest Request Coordination As a Housekeeping Coordinator, you will be responsible for managing internal communication, updating room status information, responding to guest requests, and ensuring efficient coordination within the housekeeping team. You will serve as the communication link between Housekeeping and other hotel departments while maintaining administrative records and inventory data in the PMS system. What You ll Do * Respond to and track all guest requests related to housekeeping or internal services * Use hotel property management systems (PMS) to monitor room status and log updates * Maintain accurate records of supplies, amenities, and guest request items * Follow call-handling and telephone etiquette standards while managing internal communication * Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery * Update guest history, preferences, and comments into the system for future reference * Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication * Perform administrative duties including report filing, logbook entries, and supply ordering * Participate in team briefings and help drive efficiency and positive morale across housekeeping teams * Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety &amp; Security) standards are maintained * Maintain a clean and organized housekeeping office environment * Help manage lost and found processes in coordination with relevant departments * Escalate guest concerns promptly and ensure appropriate follow-up Ideal Profile Detail-Oriented and Operationally Efficient * Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel * Strong proficiency in Microsoft Office (Excel, Word) * Experience with hotel PMS and dispatch systems (Opera preferred) * Strong organizational skills and attention to detail * Fluent spoken and written English; additional languages are a plus * Excellent communication, interpersonal, and multitasking abilities * Proactive, service-minded, and calm under pressure * Professional personal presentation and understanding of hotel standards * Ability to work independently while managing team support functions * Committed to data accuracy, time management, and guest confidentiality

HYDE

<div>Job Description</div> <ul> <li>Manage and supervise all tasks of his/her staff</li> <li>Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures</li> <li>Supervise public areas</li> <li>Ensure that guest supplies are replenished</li> <li>Ensure guests requests are promptly and courteously met</li> <li>Report damage or malfunction in hotel rooms using P.M.S system</li> <li>Maintain equipment in proper state of cleanliness and repair</li> <li>Maintain a section floor report</li> <li>Conduct daily briefings with staff at floor level</li> <li>Conduct regular room checklists</li> <li>Report unusual behavior/activities on floors to Assistant Housekeeping Manager</li> <li>Record room status in allocated section accurately</li> <li>Comply with hotel s health, safety and hygiene policies</li> <li>Attend meetings and training sessions as required</li> <li>Fully understand the difference in guest levels (VIP) and in room categories</li> </ul> <div>Qualifications</div> <ul> <li>Secondary education</li> <li>Good Housekeeping knowledge</li> <li>Minimum 2 years experience in a similar capacity in a luxury hotel environment</li> </ul>

Housekeeping Supervisor

Explore 3980+ Hotel housekeeping manager in Dubai this November. Find roles across top companies and apply now to boost your career.

3980 hotel housekeeping manager jobs IN Dubai

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