receptionist

hr manager

operations manager

housekeeping supervisor

administrative assistant

hotel office manager

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
 
 
The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
1. Front Office Operations</h4>
<ul>
<li>Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.
</li>
<li>Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.
</li>
<li>Ensure a seamless and welcoming guest experience in line with voco brand standards.
</li>
</ul><h4 class="jobSectionHeader">2. Night Audit &amp; Financial Duties</h4>
<ul>
<li>Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.
</li>
<li>Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.
</li>
<li>Monitor billing and guest folios to ensure accuracy.
</li>
</ul><h4 class="jobSectionHeader">3. Guest Relations &amp; Service</h4>
<ul>
<li>Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.
</li>
<li>Handle VIP arrivals and special requests with personalized attention.
</li>
<li>Resolve issues effectively while maintaining high levels of guest satisfaction.
</li>
</ul><h4 class="jobSectionHeader">4. Safety, Security &amp; Emergency Management</h4>
<ul>
<li>Conduct regular security rounds of the property to ensure a safe environment.
</li>
<li>Respond promptly to any incidents, alarms, or emergencies.
</li>
<li>Ensure compliance with health, safety, and fire regulations.
</li>
</ul><h4 class="jobSectionHeader">5. Team Leadership &amp; Communication</h4>
<ul>
<li>Lead, train, and support night-shift colleagues, ensuring high performance and service standards.
</li>
<li>Conduct nightly briefings and ensure effective communication with the day-shift management team.
</li>
<li>Delegate responsibilities efficiently to ensure all tasks are completed.
</li>
</ul><h4 class="jobSectionHeader">6. Administrative &amp; Reporting</h4>
<ul>
<li>Maintain accurate incident reports, logs, and shift handover notes.
</li>
<li>Assist with scheduling, roster planning, and operational requirements as needed.
</li>
<li>Ensure compliance with hotel policies, procedures, and service standards.</li></ul> 

What we need from you
<ul>
<li>Previous experience as a Night Manager or Supervisor in a luxury hotel environment.
</li>
<li>Strong knowledge of front office operations and night audit procedures.
</li>
<li>Excellent communication, leadership, and problem-solving skills.
</li>
<li>Ability to remain calm and professional in high-pressure situations.
</li>
<li>Proficiency in hotel property management systems (Opera or similar).
</li>
<li>Flexibility to work overnight shifts, weekends, and holidays.
</li>
<li>Guest-focused and service-oriented mindset.
</li>
<li>Strong attention to detail and accuracy.
</li>
<li>Leadership and team management.
</li>
<li>Financial and analytical skills.
</li>
<li>Ability to handle emergencies with confidence.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Night Manager - Front Office

Holiday Inn

<div>What&rsquo;s on the menu for your next career move? As our new Outlets Manager, you&rsquo;ll be leading the way in Banquets, All Day Dining, and our Caf&eacute; Lounge &ndash; ensuring every guest enjoys a memorable dining experience, whether they&rsquo;re attending a banquet celebration, enjoying a buffet breakfast, or relaxing over coffee.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Overseeing daily operations across Banquets, All Day Dining, and Caf&eacute; Lounge outlets

Leading, coaching, and developing a team of service professionals to deliver consistently high standards

Working with the culinary and events teams to ensure seamless banquet operations and exceptional guest experiences

Monitoring and maintaining service standards in line with IHG brand requirements and guest expectations

Assisting with budgeting, forecasting, and cost control to drive revenue and profitability

Building strong relationships with guests, anticipating needs, and handling feedback in a proactive and positive way

Coordinating with other departments to ensure smooth operations across all outlets
What we need from you:

Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management or a related field preferred

3+ years&rsquo; related food &amp; beverage experience, with at least 1 year in a supervisory or managerial role

Strong leadership and communication skills with the ability to inspire and motivate a team
What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Outlets Manager - Holiday Inn and Suites Dubai Science Park

Paramount Hotel Dubai

<div>
 
 Hey there!
 
 
 Are you one of those creative minds? A character, a storyteller?
 
 
 Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition and start scripting your own story at Paramount Hotels Dubai!
 
 
 
 
 
 
 Job Purpose
 
 
 
 To support Executive Producer Front Stage in overseeing the day-to-day operations of the hotel front desk, concierge, and guest services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Managerial Accountabilities
 
 <ul>
 <li>
 Cast management: supervising and training front desk, concierge and other guest service casts to ensure efficient and friendly service.
 </li>
 <li>
 Guest satisfaction: ensuring that guests have a positive experience at the hotel by addressing their needs and resolving any complaints in a timely and professional manner.
 </li>
 <li>
 Operations management: ensuring the smooth and efficient operation of the front office, and managing the day-to-day administration tasks.
 </li>
 </ul>
 
 
 
 
 Functional Accountabilities
 
 <ul>
 <li>
 Supervising the front stage casts and ensuring excellent customer service.
 </li>
 <li>
 Managing room inventory.
 </li>
 <li>
 Responding to guest inquiries and resolving any complaints or problems.
 </li>
 <li>
 Monitoring and controlling the performance of the front office.
 </li>
 <li>
 Ensuring the maintenance and cleanliness of the front office and guest areas.
 </li>
 <li>
 Collaborating with other departments to ensure smooth hotel operations.
 </li>
 <li>
 Developing and implementing procedures to increase efficiency and guest satisfaction.
 </li>
 <li>
 Participating in budget planning and revenue management.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel products, services and promotions.
 </li>
 <li>
 Representing the hotel and maintaining high standards of customer service and hospitality.
 </li>
 <li>
 Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
 </li>
 <li>
 Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
 </li>
 <li>
 Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
 </li>
 <li>
 Ensuring that front office systems and equipment are maintained and in good working order.
 </li>
 <li>
 Overseeing the training and development of front office staff.
 </li>
 <li>
 Maintaining effective communication and coordination between front office and other departments.
 </li>
 <li>
 Participating in the development of the annual budget and operating plan.
 </li>
 <li>
 Preparing daily, weekly, and monthly reports as required.
 </li>
 <li>
 Ensuring the compliance with hotel policies and procedures.
 </li>
 <li>
 Assisting the front office manager in various tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in similar role.
 </li>
 <li>
 Knowledge of hotel operation, including all front of house sub departments
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 BA degree in hospitality management
 </li>
 <li>
 Knowledge of hotel operating systems
 </li>
 <li>
 Understanding the revenue management and inventory control systems
 </li>
 <li>
 Proficiency in Microsoft office and strong computer skills.
 </li>
 </ul>
</div>

Assistant Producer Front Stage (Asst. Front Office Manager)

Hilton

<div>Night Manager (Front Office)
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent command of both (English &amp; Arabic) Language</li><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in the hotel industry</li><li>
Previous experience with Front Office Management Systems</li><li>
Previous experience with cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager (Front Office)

Confidential

<div>
 
 On the look for a proactive and guest-focused Duty Manager to oversee hotel operations during assigned shifts and ensure an exceptional guest experience in line with five-star service standards. This role requires strong leadership, problem-solving, and decision-making skills to support smooth daily operations across all departments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Act as the Manager on Duty, overseeing hotel operations and representing management in the absence of senior leaders.
 
 
 &bull; Ensure seamless guest experiences from arrival to departure, handling VIPs, special requests, and complaints with discretion.
 
 
 &bull; Coordinate with all departments (Front Office, Housekeeping, F&amp;B, Security, Engineering) to guarantee service excellence.
 
 
 &bull; Monitor lobby and public areas, ensuring cleanliness, guest safety, and brand presentation at all times.
 
 
 &bull; Manage and resolve guest issues promptly, turning challenges into positive outcomes.
 
 
 &bull; Conduct daily operational inspections and follow up on service standards (Forbes/LQA).
 
 
 &bull; Support Front Office operations, staff supervision, and team motivation.
 
 
 &bull; Ensure compliance with health, safety, and security procedures.
 
 
 &bull; Prepare daily reports for senior management on operations, incidents, and guest feedback.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 2&ndash;3 years&rsquo; experience in Front Office/Rooms Division within a five-star luxury hotel, with prior supervisory or duty manager experience preferred.
 
 
 &bull; Excellent leadership, communication, and interpersonal skills.
 
 
 &bull; Strong problem-solving abilities with a calm, professional demeanor under pressure.
 
 
 &bull; Proficiency in Opera PMS and MS Office; multilingual skills are an advantage.
 
 
 &bull; Flexibility to work shifts, weekends, and holidays.
 
 
 &bull; Fluency in English, both written and spoken - additional languages are a plus.
 
</div>

Duty Manager

ECOS Dubai Hotel at Al Furjan

Job Title: Assistant Sales Manager &ndash; Corporate Location: ECOS Dubai Hotel, Al Furjan, Dubai &ndash; Managed by HMH Group Job Type: Full-timeAbout ECOS Dubai HotelECOS Dubai Hotel at Al Furjan, managed by HMH &ndash; Hospitality Management Holding, is a modern lifestyle hotel that blends smart, sustainable, and affordable hospitality with a vibrant guest experience. We are committed to innovation, quality service, and creating memorable stays for our guests while nurturing a supportive and engaging workplace.Job SummaryWe are seeking a motivated and results-oriented Assistant Sales Manager &ndash; Corporate to join our Sales &amp; Marketing team. The role focuses on driving corporate sales, building long-term client relationships, and achieving revenue targets, ensuring the hotel remains a preferred choice in the corporate segment.Key Responsibilities<ul><li>Develop and maintain strong relationships with corporate clients.</li><li>Identify new business opportunities and convert them into revenue streams.</li><li>Achieve and exceed monthly/quarterly sales targets.</li><li>Conduct client visits, presentations, and hotel site inspections.</li><li>Support the Sales Manager in preparing strategies, proposals, and sales action plans.</li><li>Collaborate with the operations and reservations teams for seamless guest experiences.</li><li>Maintain accurate records, sales reports, and client databases.</li><li>Represent the hotel at corporate events, exhibitions, and trade shows.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Hospitality, or related field.</li><li>2&ndash;4 years&rsquo; hospitality sales experience (UAE market preferred).</li><li>Strong understanding of the Dubai corporate travel and business market.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Proficiency in MS Office and hotel CRM/sales systems.</li><li>Energetic, target-driven, and able to work independently as well as in a team.</li></ul>What We Offer<ul><li>Competitive salary and attractive incentive scheme.</li><li>Medical insurance, annual leave, and ticket allowance.</li><li>Career growth and professional development opportunities within HMH Group.</li><li>A collaborative, innovative, and growth-oriented work culture.</li></ul>How to Apply: Interested candidates may apply directly via Indeed or send their CV to sajjad.hussain@hmhhotelgroup.com with the subject line Assistant Sales Manager &ndash; Corporate. Only shortlisted candidates will be contacted within 14 working days from the application date.Job Type: Full-timeApplication Question(s):<ul><li>How many years of corporate sales experience do you have in the hospitality industry?</li><li>Are you currently based in Dubai, UAE?</li><li>What is your expected monthly salary (in AED)?</li><li>Have you previously handled corporate accounts and business travel segments in the hospitality industry?</li><li>Why do you believe you are a good fit for the Assistant Sales Manager &ndash; Corporate role at ECOS Dubai Hotel?</li><li>How soon you can join us ?</li></ul>

Assistant Corporate Sales Manager-Hotel

Al Khoory Hotels

<div>
 I. Job Summary
 
 The Operations Manager will be responsible for overseeing the daily operations of the hotel and managing its staff across all departments. The role carries commercial accountability for budgeting, financial management, planning, organizing, and directing hotel services, including Front Office, Food &amp; Beverage, Housekeeping, Engineering, and Sales. The Operations Manager will also ensure the effective implementation of Al Khoory Hotel&rsquo;s brand strategies and initiatives to consistently meet or exceed guest expectations, maximize profitability, and drive operational efficiency.
 
 II. Main Duties and Responsibilities
 <ul>
 <li>
 Provide strong leadership, guidance, and direction to the hotel&rsquo;s management team, ensuring delivery of the highest service and quality standards.
 </li>
 <li>
 Oversee day-to-day hotel operations in line with the Al Khoory Hotels organizational structure.
 </li>
 <li>
 Conduct regular departmental briefings, weekly, and monthly operational meetings with department heads.
 </li>
 <li>
 Develop and execute commercial and operational strategies to achieve financial targets and optimize business performance.
 </li>
 <li>
 Manage budgeting, financial planning, and overall control of hotel services including Front Office, F&amp;B, Housekeeping, Engineering, and Sales.
 </li>
 <li>
 Ensure adherence to hotel SOPs, operating controls, and policies, maintaining consistent service standards.
 </li>
 <li>
 Maximize revenue streams and overall hotel profitability.
 </li>
 <li>
 Identify and implement strategies to expand market share and attract new customer segments.
 </li>
 <li>
 Build and maintain positive relationships with key stakeholders, including owners, group management, guests, suppliers, and partners.
 </li>
 <li>
 Oversee both business and people management functions.
 </li>
 <li>
 Prepare and deliver the hotel&rsquo;s annual operating budget, marketing &amp; sales plan, and capital expenditure plan.
 </li>
 <li>
 Lead talent development efforts for key leadership roles, manage employee turnover, recruitment, and training within budgetary parameters.
 </li>
 <li>
 Monitor sales performance, analyze results, and design effective revenue and marketing strategies.
 </li>
 <li>
 Personally ensure that guests receive personalized, attentive, and exceptional service.
 </li>
 <li>
 Utilize guest and staff feedback to recommend improvements that enhance performance and guest satisfaction.
 </li>
 <li>
 Ensure compliance with health &amp; safety standards, licensing laws, and all statutory regulations.
 </li>
 </ul>
 III. Job Accountabilities
 <ul>
 <li>
 Responsible for adhering to and controlling departmental and hotel operational budgets.
 </li>
 <li>
 Accountable for achieving monthly and annual revenue targets.
 </li>
 <li>
 Drive brand development initiatives in line with Al Khoory standards.
 </li>
 <li>
 Reduce and resolve guest complaints effectively.
 </li>
 <li>
 Ensure all employees work in a safe and compliant environment.
 </li>
 <li>
 Guarantee compliance with all relevant regulations, including Health, Safety &amp; Hygiene, labor laws, and financial reporting standards.
 </li>
 <li>
 Support internal and external audits by ensuring risks are managed and controls are in place.
 </li>
 </ul>
 IV. Key Performance Indicators (KPIs)
 <ul>
 <li>
 Achievement of monthly and annual revenue targets.
 </li>
 <li>
 Occupancy performance (supply vs. demand).
 </li>
 <li>
 Guest satisfaction scores and feedback.
 </li>
 <li>
 Staff retention and turnover levels.
 </li>
 </ul>
 V. Communication &amp; Working Relationships
 
 
 External:
 
 
 <ul>
 <li>
 Travel Agents
 </li>
 <li>
 Corporate Clients and Offices
 </li>
 <li>
 Approved Suppliers &amp; Vendors
 </li>
 <li>
 Government Officials / Regulatory Authorities
 </li>
 </ul>
 
 
 Internal:
 
 
 <ul>
 <li>
 Stakeholders and Owners
 </li>
 <li>
 Corporate Office (Al Khoory Hotel Management)
 </li>
 <li>
 Sister Hotels
 </li>
 <li>
 Department Heads
 </li>
 <li>
 All Hotel Staff
 </li>
 </ul>
 
 
 Compensation Package:
 
 
 
 AED 12,000 &ndash; 14,000 (all-inclusive) plus standard benefits.
 
</div>

Operations Manager

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