sales manager

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revenue manager

area manager f&b

assistant executive housekeeper Jobs in Muscat

assistant executive housekeeper

hotel sales manager

Marriott International

<div>Additional Information 
Job Number25192038 
Job CategorySales &amp; Marketing 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the leader of ultra- luxury resort sales department for properties with bookings over 250 rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives. Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property&ndash;wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer profile and property associates and provides a return on investment to the owner and Marriott International. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
Preferred:
<ul><li>4 year college degree.</li></ul>
<ul><li>Demonstrated skills in supervising a team.</li></ul>
<ul><li>Proven experience in luxury/upscale hotels or resorts, demonstrating progressive career growth and a pattern of exceptional performance.</li></ul>
<ul><li>Strong leadership and people management skills</li></ul>
<ul><li>Solid background in GCC/MEA markets (preferred)</li></ul>
<ul><li>Lodging sales experience.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages the development of a strategic account plan for the demand generators in the market.</li></ul>
<ul><li>Manages the property's reactive and proactive sales efforts.</li></ul>
<ul><li>Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.</li></ul>
<ul><li>Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li></ul>
<ul><li>Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel&rsquo;s market position.</li></ul>
<ul><li>Researches competitor&rsquo;s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li></ul>
<ul><li>Attends sales strategy meetings to provide input on weekly and overall sales strategy.</li></ul>
<ul><li>Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.</li></ul>
<ul><li>Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.</li></ul>
<ul><li>Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.</li></ul>
<ul><li>Serves as the sales contact for customers; serves as the customer advocate.</li></ul>
<ul><li>Serves as hotel authority on sales processes and sales contracts.</li></ul>
<ul><li>Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.</li></ul>
<ul><li>Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li></ul>
<ul><li>Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li></ul>
<ul><li>Supports the General Manager by coordinating crisis communications.</li></ul>
<ul><li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand, Marriott International.</li></ul>
<ul><li>Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li></ul>
<ul><li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives.</li></ul>
<ul><li>Interfaces with regional marketing communications for regional and national promotions pull through.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Building Successful Relationships
<ul><li>Develops strong partnerships with local organizations to further increase brand/product awareness.</li></ul>
<ul><li>Develops and manages internal key stakeholder relationships.</li></ul>
<ul><li>Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Leadership
<ul><li>Functions as the leader of the property&rsquo;s sales department for properties with bookings over 250 rooms and significant local catering revenue.</li></ul>
<ul><li>Develops sales goals and strategies and verifies alignment with the brand business strategy.</li></ul>
<ul><li>Executes the sales strategy in order to meet individual booking goals for both self and staff.</li></ul>
<ul><li>Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.</li></ul>
<ul><li>Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.</li></ul>
<ul><li>Creates effective structures, processes, jobs and performance management systems are in place.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.</li></ul>
<ul><li>Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.</li></ul>
<ul><li>Maintains an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.</li></ul>
<ul><li>Supports tools and training resources to educate sales associates on winning catering solutions.</li></ul>
<ul><li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li></ul>
<ul><li>Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.</li></ul>
<ul><li>Transfers functional knowledge and develops group sales skills of other discipline managers.</li></ul>
<ul><li>Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.</li></ul>
<ul><li>Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.</li></ul>
<ul><li>Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Sales & Distribution

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180350
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Building Successful Relationships that Generate Sales Opportunities
 
 
 
 <ul>
 <li>
 Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
 </li>
 <li>
 Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
 </li>
 <li>
 Develops relationships within community to strengthen and expand customer base for sales opportunities.
 </li>
 <li>
 Manages and develops relationships with key internal and external stakeholders.
 </li>
 <li>
 Provides accurate, complete and effective turnover to Event Management.
 
 
 </li>
 </ul>
 
 Managing Sales Activities
 
 
 
 <ul>
 <li>
 Participates in sales calls with members of sales team to acquire new business and/or close on business.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 
 
 </li>
 </ul>
 
 Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
 
 
 
 <ul>
 <li>
 Identifies new business to achieve personal and location revenue goals.
 </li>
 <li>
 Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the location based on market conditions and location needs.
 </li>
 <li>
 Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Executes and supports the company&rsquo;s customer service standards.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the company.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Sales Manager

<div>Additional Information 
Job Number25180350 
Job CategorySales &amp; Marketing 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Wisal

مندوب مبيعات - خدمات إدارة فندقية

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 As Revenue Management Analyst you will directly support the Revenue Manager on property with implementing the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality. Support in the hotel&rsquo;s annual budget and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology (PMS &amp; RMS) is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use. You will then measure performance on all distribution channels, to ensure that fair market share is well achieved. Key areas of responsibility include:
 
 
 <ul>
 <li>
 To prepare the weekly pick up report and various tracking reports. and assist with the weekly 3 months forecast for hotel rooms revenue by Market Segment.
 </li>
 <li>
 Assist with the monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.
 </li>
 <li>
 To assist with preparing for the weekly Revenue Meeting.
 </li>
 <li>
 Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 years reservations experience in the hospitality industry
 </li>
 <li>
 Familiar with the hotel operations, available technology (PMS &amp; RMS) and all distribution channels.
 </li>
 <li>
 Understand the dynamics of regional &amp; local markets, as well as local competitors and events.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Reporting into Revenue Manager
</div>

Cluster Revenue Management Analyst

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180350
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 职位概述
 
 
 
 该职位负责积极招揽和处理销售机会。确保业务及时、正常运转，以妥善交付服务。协助领导与销售有关的所有日常活动，并专注于建立基于价值的长期客户关系，以实现销售目标。实现个人销售目标。
 
 
 
 求职者个人资料
 
 
 
 
 教育和经验要求
 
 
 
 <ul>
 <li>
 在经认可的大学取得工商管理、营销、酒店和餐厅管理或相关专业的两年制学位；3 年销售与营销或相关专业领域工作经验。
 
 
 </li>
 </ul>
 或者
 
 
 <ul>
 <li>
 工商管理、营销、酒店与餐厅管理或相关专业四年制学士学位；1 年销售与营销或相关专业领域工作经验。
 
 
 </li>
 </ul>
 
 核心工作活动
 
 
 
 
 建立能促成销售机会的成功关系
 
 
 
 <ul>
 <li>
 与酒店外部的销售渠道协作，确保销售工作得以协调，并起到补充作用，而非重复。
 </li>
 <li>
 建立并加强与现有和新客户的关系，以实现未来的预订。活动包括销售拜访、娱乐节目、FAM 旅行、贸易展览等。
 </li>
 <li>
 在社区内发展关系，以加强和扩大销售机会的客户群。
 </li>
 <li>
 管理和建立与主要内部和外部利益相关者的关系。
 </li>
 <li>
 向宴会管理部提供准确、全面和有效的营业额。
 
 
 </li>
 </ul>
 
 管理销售活动
 
 
 
 <ul>
 <li>
 参加与销售团队成员的销售电话沟通，以获取新业务和/或结算业务。
 </li>
 <li>
 执行和支持预订业务的运营方面（例如，生成提案，撰写合同，客户信函）。
 
 
 </li>
 </ul>
 
 掌握市场趋势和目标客户信息，从而最大限度地提高收入
 
 
 
 <ul>
 <li>
 识别新业务，以实现个人和酒店收入目标。
 </li>
 <li>
 了解整体市场 - 竞争对手的优势和劣势、经济趋势、供求关系等，并了解如何针对这些因素进行销售。
 </li>
 <li>
 根据市场情况和酒店需求，为酒店把握最佳机会。
 </li>
 <li>
 了解酒店的主要目标客户和服务预期；通过了解客户的业务、业务问题和顾虑，服务他们并提供更好的业务解决方案。
 
 
 </li>
 </ul>
 
 提供卓越的客户服务
 
 
 
 <ul>
 <li>
 支持公司的服务和关系策略，通过在每次客户体验中提供卓越的服务来提高客户忠诚度。
 </li>
 <li>
 为客户服务，以提高市场份额。
 </li>
 <li>
 执行和支持公司的客户服务标准。
 </li>
 <li>
 提供符合公司日常服务基本原则的卓越客户服务。
 </li>
 <li>
 为客户关系树立积极的榜样。
 </li>
 <li>
 与客人互动并获得对产品质量和服务水准的反馈。
 
 
 </li>
 </ul>
 
 万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。
 
 
 
 加入喜来登大家庭，成为我们全球社区的一员。自 1937 年以来，喜来登便是人们相聚一堂与彼此联谊的社群空间。喜来登员工在世界各地超过 400 个社区让人们感受到亲切的归属感。我们通过精彩体验和周到服务热忱欢迎四方宾客。如果您拥有团队协作能力、乐于提供称心体验，不妨选择从喜来登酒店出发，探索您的下一次职业良机。欢迎携手我们实现&ldquo;世界在此汇聚&rdquo;的品牌使命。加入喜来登酒店及度假酒店，便是加入万豪国际集团的非凡品牌组合。
 
 从这里扬帆起航
 
 ，发挥个人价值，
 
 追求
 
 人生目标，
 
 融入
 
 卓越国际团队，
 
 展现
 
 真我风采。
</div>

Mgr-Sales I

Minor Hotels

<div>
 
 Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
 
 
 
 
 This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As the
 
 Front Office Manager
 
 of
 
 Tivoli Muscat
 
 , you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 
 
 <ul>
 <li>
 
 Assist in the recruitment, onboarding, and training of Front Office team members.
 
 
 
 </li>
 <li>
 
 Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.
 
 
 
 </li>
 <li>
 
 Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.
 
 
 
 </li>
 <li>
 
 Participate in departmental budgeting, resource planning, and forecasting.
 
 
 
 </li>
 <li>
 
 Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.
 
 
 
 </li>
 </ul>
 
 
 Operational Responsibilities (Post-Opening):
 
 
 
 
 <ul>
 <li>
 
 Oversee daily front office operations ensuring a seamless and personalized guest experience.
 
 
 
 </li>
 <li>
 
 Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.
 
 
 
 </li>
 <li>
 
 Ensure all guest requests, concerns, and feedback are handled promptly and professionally.
 
 
 
 </li>
 <li>
 
 Maintain strong working relationships with other departments to ensure smooth guest operations.
 
 
 
 </li>
 <li>
 
 Monitor room inventory, rate availability, and front office financial transactions.
 
 
 
 </li>
 <li>
 
 Lead the team by example in grooming, behavior, and service standards.
 
 
 
 </li>
 <li>
 
 Handle VIP guests and special requests with utmost attention and discretion.
 
 
 
 </li>
 </ul>
 
 
 People &amp; Leadership:
 
 
 
 
 <ul>
 <li>
 
 Foster a positive and service-oriented work environment.
 
 
 
 </li>
 <li>
 
 Conduct regular departmental meetings, briefings, and performance reviews.
 
 
 
 </li>
 <li>
 
 Mentor and develop team members for career growth and succession planning.
 
 
 
 </li>
 <li>
 
 Ensure compliance with local labor laws, hotel policies, and Tivoli standards.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Degree/Diploma in Hospitality Management or related field.
 
 
 
 </li>
 <li>
 
 Minimum
 
 3-5 years
 
 of experience in a similar role in a
 
 luxury or upscale hotel
 
 environment.
 
 
 
 </li>
 <li>
 
 Prior
 
 pre-opening experience
 
 is highly preferred.
 
 
 
 </li>
 <li>
 
 Strong knowledge of OPERA PMS and front office systems.
 
 
 
 </li>
 <li>
 
 Excellent communication, leadership, and organizational skills.
 
 
 
 </li>
 <li>
 
 Fluent in English; Arabic language skills are an advantage.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 
 Opportunity to be part of a prestigious hotel launch in Muscat.
 
 
 
 </li>
 <li>
 
 Competitive salary and benefits package.
 
 
 
 </li>
 <li>
 
 Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.
 
 
 
 </li>
 </ul>
</div>

Front Office Manager

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