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guest service centre manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

Jumeirah Group

<div><div>Guest Relation Executive - Signature Restaurant Italian - Jumeirah Muscat Bay - (2600000Y)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
About the Job:
An opportunity has arisen for a Hostess to join the Food &amp; Beverage in Jumeirah Muscat Bay. The main duties and responsibilities of this role:<ul><li>
Ensure the hostess desk or entrance is always manned, providing guests with a warm, friendly, and prompt welcome upon arrival.</li><li>
Manage restaurant reservations, enquiries, and bookings in accordance with Restaurant Reservations SOP and F&amp;B standards.</li><li>
Greet guests courteously, escort them to their tables, present menus promptly, and coordinate with service colleagues to ensure a seamless dining experience.</li><li>
Provide personalized service to VIPs and regular guests, maintaining awareness of their preferences, special requests, and dietary requirements.</li><li>
Maintain thorough knowledge of restaurant operations, seating plans, in-house services, and local information to assist guests effectively.</li><li>
Handle guest interactions professionally, ensure confidentiality, maintain cleanliness and organization of the hostess area, and attend required training sessions.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
Minimum qualification required is a High School Diploma or Secondary education, while a Bachelor&rsquo;s Degree or Diploma in Hospitality is desirable.</li><li>
The candidate should have intermediate knowledge of Microsoft Office and familiarity with Micros and Epicure Restaurant Reservation systems.</li><li>
Proficiency in English (reading, writing, and speaking) is essential. The individual must demonstrate strong customer service skills, professionalism, integrity, and the ability to work effectively as part of a team.</li><li>
A proactive attitude, strong organizational skills, respect for cultural differences, and adherence to Jumeirah grooming and service standards are essential for this role.</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Feb 18, 2026, 7:47:17 AM</div></div>

Guest Relation Executive - Signature Restaurant Italian - Jumeirah Muscat Bay

Wyndham Garden Muscat

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Executive Housekeeper, reporting directly to the POSITION, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.

The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.

KEY RESPONSIBILITIES

<ul><li>Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li>
<li>Ensured 100% compliance with brand standards.</li>
<li>Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li>
<li>Carries out monthly linen inventory.</li>
<li>Continuously evolve / improve departmental SOPs and productivity of the department.</li>
<li>Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li>
<li>Supervises outside contractors to ensure contractual compliance.</li>
<li>Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li>
<li>Ensures departmental health and safety compliance.</li>
<li>Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li>
<li>Is responsible for all flower arrangements placed in the public areas and rooms.</li>
<li>Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li>
<li>Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li>
<li>Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li>
<li>Ensure all guests and internal stakeholders receive prompt and courteous service.</li>
<li>Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li>
<li>Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li>
<li>Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li>
<li>Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li>
<li>Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li>
<li>To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li>
<li>Acting as a role model for the Count On me Service culture.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Excellent communication</li><li>
Operations Management</li><li>
Leadership</li><li>
Business Acumen</li><li>
Exceptional service delivery</li><li>
Attention to detail</li><li>
Planning &amp; organisation</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 2 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li><li>
Experience from a international hotel brand is an advantage</li><li>
Proficiency in Opera Cloud</li><li>
Language requirement: Professional English
</li><li>Diploma or vocational training in hospitality is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Business Acumen, Leadership, Planning</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Career development, Learning &amp; development programmes, Incentive plans</div></div>

Executive Housekeeper

Al Toobi New Enterprises

We are looking for a proactive and driven Assistant Restaurant Manager to support daily operations, lead teams, and ensure exceptional guest experiences.Key Responsibilities<ul><li>Assist the Restaurant Manager in overseeing daily restaurant and caf&eacute; operations.</li><li>Supervise and motivate staff to ensure excellent customer service standards.</li><li>Support in achieving sales targets, cost control, and operational efficiency.</li><li>Monitor food quality, hygiene, and safety compliance in line with company standards.</li><li>Prepare staff schedules and assist in training and performance management.</li><li>Handle guest feedback and resolve concerns professionally.</li><li>Ensure brand standards and service excellence are consistently maintained.</li><li>Step in to manage operations in the absence of the Restaurant Manager.</li></ul>Experience &amp; Skills Requirements<ul><li>Minimum 5&ndash;7 years of experience in F&amp;B operations, with at least 2&ndash;3 years in a supervisory role (mandatory).</li><li>Strong leadership and team-handling skills.</li><li>Good understanding of budgeting, stock control, and operational procedures.</li><li>Ability to work in a fast-paced, high-volume environment.</li><li>Solid knowledge of food safety, hygiene, and service standards.</li><li>Excellent communication and problem-solving skills.</li><li>Positive attitude with a strong customer-focused approach</li></ul>Educational Requirements<ul><li>Bachelor&rsquo;s degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field (preferred).</li><li>Certification in Food Safety / HACCP is an added advantage</li></ul>Job Type: Full-timePay: Up to RO300.000 per month

Assistant Restaurant Manager

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An opportunity has arisen for a Therapist - Spa to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences
 </li>
 <li>
 Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards
 </li>
 <li>
 Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.
 </li>
 <li>
 Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to local regulations.
 </li>
 <li>
 Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service
 </li>
 <li>
 Be ready to receive the guests and ensure consultation questionnaires and other details (wellness history, allergies, dislikes etc..) are read prior to the treatments and appropriate therapy is provided leading to pleasing guest experience
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Higher Secondary School Certificate and a nationally recognized qualification in health therapy
 </li>
 <li>
 Minimum 2 years of experience as a Spa Therapist, preferably in a luxury hospitality setting
 </li>
 <li>
 Strong leadership, team management, and project management skills
 </li>
 <li>
 Highly proficient in Microsoft Office Suite (Intermediate to Advanced level)
 </li>
 <li>
 Creative, detail-oriented, and effective in problem-solving
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive salary
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Sep 23, 2025, 2:22:34 PM
</div>

Therapist - Spa - Jumeirah Muscat Bay

Marriott International

<div>Additional Information 
Job Number26018860 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Managing the execution of all operations in the rooms area departments (e.g.,Front Office, Recreations, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Room Operations Team
<ul><li>Verifies that goals are being translated to the team as they relate to guest tracking and productivity.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.</li></ul>
<ul><li>Verifies that the team has the capabilities to meet expectations.</li></ul>
<ul><li>Leads by example demonstrating self-confidence, energy and enthusiasm.</li></ul>
<ul><li>Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeding them.</li></ul> 
Managing Property Rooms Operations Function(s)
<ul><li>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.</li></ul>
<ul><li>Takes proactive approaches when dealing with employee concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to employees at all times.</li></ul>
<ul><li>Communicates/updates all goals and results with employees.</li></ul>
<ul><li>Meets semiannually with staff on a one-to-one basis.</li></ul>
<ul><li>Assists/teaches the team scheduling against guest and hours/occupied room goals.</li></ul>
<ul><li>Performs hourly job functions as needed.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Managing and Monitoring Activities that Affect the Guest Experience
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Provides excellent customer service by being readily available/approachable for all guests.</li></ul>
<ul><li>Strives to continually improve guest and employee satisfaction.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to guests at all times.</li></ul>
<ul><li>Responds timely to customer service department request.</li></ul>
<ul><li>Verifies that all team members meet or exceed all hospitality requirements.</li></ul> 
Managing Profitability
<ul><li>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD).</li></ul>
<ul><li>Verifies that a viable key control program is in place.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Strives to maximize the financial performance of the department.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and assists in making hiring decisions.</li></ul>
<ul><li>Receives hiring recommendations from team supervisors.</li></ul>
<ul><li>Verifies that orientations for new team members are thorough and completed in a timely fashion.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Rooms Operations Manager

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE
 
 
 
 
 
 At
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 , we embody a culture of timeless hospitality, sophistication, and warm service. As Tivoli team members, we are committed to the following principles:
 
 
 
 <ul>
 <li>
 
 We take pride in the quality of our work, our appearance, and the way we communicate with guests and colleagues.
 
 
 
 </li>
 <li>
 
 We use initiative and sound judgment to find effective solutions for guests and team members.
 
 
 
 </li>
 <li>
 
 We collaborate across all departments to deliver exceptional service at every moment.
 
 
 
 </li>
 <li>
 
 We embrace innovation and continuously seek new ways to enhance the guest experience.
 
 
 
 </li>
 <li>
 
 We treat every guest and colleague with respect, dignity, and care&mdash;everyone is valued.
 
 
 
 </li>
 <li>
 
 We uphold the highest standards of professionalism, honesty, and integrity.
 
 
 
 </li>
 <li>
 
 We represent our hotel and Oman with pride to guests from around the world.
 
 
 
 </li>
 </ul>
 
 
 WHY THIS JOB EXISTS
 
 
 
 
 
 This role exists to support the financial effectiveness, accuracy, and integrity of
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 , contributing to smooth nightly financial operations and ensuring the timely completion of all audit and reporting functions.
 
 
 
 
 As part of the Finance Department, this role safeguards the hotel&rsquo;s financial records, ensures proper internal controls, and maintains compliance with policies and procedures. High ethical standards are essential to sustain the confidence of leaders, colleagues, and external stakeholders, and to uphold the hotel&rsquo;s reputation for excellence.
 
 
 
 
 At Tivoli, we value respect, collaboration, and service excellence. We work together to ensure the financial stability of the hotel while supporting the overall guest experience at the highest quality.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 This list highlights the primary duties for the role, but it is not exhaustive. Tivoli team members are expected to proactively support the business and contribute to continuous improvement.
 
 
 
 
 <ul>
 <li>
 
 Review and verify all entries made by the Night Auditor daily, ensuring the accuracy of the Gross Revenue Report and timely distribution.
 
 
 
 </li>
 <li>
 
 Complete all OPERA system worksheets, including general cashier summaries, deposit verifications, over/short reports, routing checks, miscellaneous vouchers, and petty cash documentation.
 
 
 
 </li>
 <li>
 
 Ensure that all charges&mdash;including adjustments, rebates, and miscellaneous postings&mdash;are accurately recorded.
 
 
 
 </li>
 <li>
 
 Audit the coding and account allocations for all prior-day rebates, miscellaneous charges, and paid-outs.
 
 
 
 </li>
 <li>
 
 Reconcile guest ledger and city ledger totals between OPERA reports and the general ledger; coordinate with the Accounts Receivable Clerk for accuracy.
 
 
 
 </li>
 <li>
 
 Prepare and ensure the accuracy of weekly flash reports and submit them to the corporate office according to the required schedule.
 
 
 
 </li>
 <li>
 
 Back up all journals at month-end, perform month-end closing tasks, and generate the general ledger interface file.
 
 
 
 </li>
 <li>
 
 Properly file and archive all finance-related documents in accordance with company policies.
 
 
 
 </li>
 <li>
 
 Reconcile unearned income, membership accounts, and ensure cash balances align with General Cashier and Accounts Payable records.
 
 
 
 </li>
 <li>
 
 Follow up on Night Audit discrepancy reports (GIG sheets) and communicate findings to the Accounting Manager.
 
 
 
 </li>
 <li>
 
 Maintain a communication logbook with the Night Audit team for accurate handovers.
 
 
 
 </li>
 <li>
 
 Support Department Heads by advising on revenue trends, rebate levels, and any variances exceeding acceptable norms; ensure all rebates and adjustments include valid documentation.
 
 
 
 </li>
 <li>
 
 Reconcile sales tax payable on a monthly basis.
 
 
 
 </li>
 <li>
 
 Perform additional duties as directed by the Director of Finance or Accounting Manager.
 
 
 
 </li>
 <li>
 
 Report any cashiering-related system violations immediately to the Director of Finance and Accounting Manager.
 
 
 
 </li>
 <li>
 
 Provide coverage for the Night Audit function when required.
 
 
 
 </li>
 <li>
 
 Contribute to the hotel&rsquo;s ongoing quality improvement initiatives.
 
 
 
 </li>
 <li>
 
 Maintain strong working relationships with other departments to support smooth operations.
 
 
 
 </li>
 <li>
 
 Assist guests with telephone or switchboard inquiries when required.
 
 
 
 </li>
 </ul>
 
 
 HOW YOU CAN SUCCEED IN THIS ROLE
 
 
 
 
 
 The most successful individuals in this role at
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 consistently demonstrate the following qualities:
 
 
 
 
 
 Working with Others
 
 
 
 
 <ul>
 <li>
 
 Anticipate and exceed the needs of guests and colleagues.
 
 
 
 </li>
 <li>
 
 Use initiative and sound judgment to resolve issues calmly and efficiently.
 
 
 
 </li>
 <li>
 
 Enjoy collaborating with others to achieve shared goals and support the team.
 
 
 
 </li>
 <li>
 
 Act with professionalism, respect, and integrity at all times.
 
 
 
 </li>
 </ul>
 
 
 Taking Responsibility
 
 
 
 
 <ul>
 <li>
 
 Conduct all financial and operational activities with honesty, fairness, and confidentiality.
 
 
 
 </li>
 <li>
 
 Prioritize workload effectively and maintain organized, structured work habits.
 
 
 
 </li>
 <li>
 
 Manage time carefully, demonstrate strong attention to detail, and work independently when needed.
 
 
 
 </li>
 <li>
 
 Maintain a positive and solution-oriented attitude under pressure.
 
 
 
 </li>
 <li>
 
 Review work thoroughly to ensure accuracy.
 
 
 
 </li>
 </ul>
 
 
 Delivering Results
 
 
 
 
 <ul>
 <li>
 
 Commit to meeting and exceeding performance standards.
 
 
 
 </li>
 <li>
 
 Continuously develop professional skills and technical competencies.
 
 
 
 </li>
 <li>
 
 Perform tasks in accordance with established policies, procedures, and internal controls.
 
 
 
 </li>
 <li>
 
 Consistently contribute to delivering an exceptional guest experience.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or financial majors
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Experience with Front Office Systems
 
 
 &bull; Good level of English both written and spoken
 
 
 
</div>

Income Auditor

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