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hse manager

duty manager

IHG Hotels & Resorts

<div>
 We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
 <br/>
 <br/>
 A little taste of your day-to-day:
 <br/>
 <br/>
 Every day is different at IHG, but you&rsquo;ll mostly be:
 <br/>
 <br/>
 <ul>
  <li>
   Leading the way &ndash; managing guest experiences, team performance and hotel operations
  </li>
  <li>
   Prioritising workload and ensuring your team deliver authentic, memorable experiences
  </li>
  <li>
   Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
  </li>
  <li>
   Having authentic conversations with guests to resolve issues, queries or concerns
  </li>
  <li>
   Being first point of contact for any critical emergency situations
   <br/>
   <br/>
  </li>
 </ul>
 What We need from you:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum Diploma or equivalent, some college preferred
  </li>
  <li>
   2 years&rsquo; front desk/guest service leader experience
  </li>
  <li>
   Must be fluent in spoken and written English
  </li>
  <li>
   Other languages may be preferred
  </li>
  <li>
   Basic mathematics skills
  </li>
  <li>
   Excellent communication, problem solving, reasoning and motivational skills
  </li>
  <li>
   Long periods of standing in the front desk areas and occasional lifting of heavy items
  </li>
  <li>
   Working knowledge of hotel property management systems like Opera beneficial
  </li>
  <li>
   Willingness to work evenings and weekends
   <br/>
   <br/>
  </li>
 </ul>
 What you can expect from us:
 <br/>
 <br/>
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 <br/>
 <br/>
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 <br/>
 <br/>
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
 <br/>
 <br/>
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 <br/>
 <br/>
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 <br/>
 <br/>
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Duty Manager

VOCO

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div><div>
A little taste of your day-to-day:</div><div>
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations</li><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance</li><li> Having authentic conversations with guests to resolve issues, queries or concerns</li><li> Being first point of contact for any critical emergency situations</li></ul><div>
</div><div>What We need from you:</div><div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred</li><li> 2 years&rsquo; front desk/guest service leader experience</li><li> Must be fluent in spoken and written English
</li><li> Other languages may be preferred
</li><li> Basic mathematics skills</li><li> Excellent communication, problem solving, reasoning and motivational skills</li><li> Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li> Working knowledge of hotel property management systems like Opera beneficial</li><li> Willingness to work evenings and weekends
</li></ul><div></div><div>What you can expect from us:
</div><div></div><div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
<br>
</div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div><div>
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</div><div></div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div><p></p>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Troon

<div>
 The PGA Teaching professional will split their duty time between a golf operational capacity and a teaching professional. Ultimately responsible for growing the game and developing interest in the new Top Tracer facility at Al Mouj Golf.
 <br/>
 <br/>
 <strong>
  General Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Planning and preparing seasonal coaching programs and promotions
  </li>
  <li>
   Academy revenues, budget and profitability
  </li>
  <li>
   Academy, range presentation
  </li>
  <li>
   Controlling academy inventory of stock including rental equipment, range balls, teaching
   <br/>
   <br/>
  </li>
 </ul>
 equipment etc
 <br/>
 <br/>
 <ul>
  <li>
   Controlling academy diary and commission reports
  </li>
  <li>
   Academy marketing planning and implementation
  </li>
  <li>
   Delivering coaching programs to individuals and groups
  </li>
  <li>
   Preparing and proposing event schedules for approval by golf operations manager
  </li>
  <li>
   Running of golf events relevant to the Top Tracer facility (member, open, society and
   <br/>
   <br/>
  </li>
 </ul>
 corporate) to include - event planning, scheduling, advertising, preparation, trophies and prizes
 <br/>
 <br/>
 <ul>
  <li>
   Event budgets
  </li>
  <li>
   Post event updates through social media channels and press releases
  </li>
  <li>
   Preparing function/event sheets
  </li>
  <li>
   In charge of prize presentations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Relations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General Manager
  </li>
  <li>
   Golf Operations Manager
  </li>
  <li>
   Reservations and Membership
   <br/>
   <br/>
  </li>
 </ul>
 department
 <br/>
 <br/>
 <ul>
  <li>
   Golf desk
  </li>
  <li>
   Golf ops department
  </li>
  <li>
   F &amp; B Manager
  </li>
  <li>
   Finance department
  </li>
  <li>
   Golf course superintendent
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External Relations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Members
  </li>
  <li>
   Club guests
  </li>
  <li>
   Local hotel guests
  </li>
  <li>
   Potential clients
  </li>
  <li>
   Hotel, tour operators and DMC&rsquo;s
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PGA qualified professional
  </li>
  <li>
   Level 3 or 4 coach
  </li>
  <li>
   2-3 years in teaching
  </li>
  <li>
   Digital coaching
  </li>
  <li>
   Managing an Academy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer service skills
  </li>
  <li>
   Time management
  </li>
  <li>
   Golf instruction
  </li>
  <li>
   Professionalism and enthusiasm
  </li>
  <li>
   People management
  </li>
  <li>
   Proficient in MS office
  </li>
  <li>
   Club management systems
  </li>
  <li>
   Digital teaching software
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Ability:
  <br/>
  <br/>
 </strong>
 Fluent in English (written and spoken)
 <br/>
 <br/>
 <strong>
  Please send resumes to mfinnerty@troon.com
 </strong>
</div>


PGA Golf Professional

TG Administration LLC

<div><p>The PGA Teaching professional will split their duty time between a golf operational capacity and a teaching professional. Ultimately responsible for growing the game and developing interest in the new Top Tracer facility at Al Mouj Golf.</p>
<p><b>
General Duties:</b></p>
<p>
o Planning and preparing seasonal coaching programs and promotions</p>
<p>
o Academy revenues, budget and profitability</p>
<p>
o Academy, range presentation</p>
<p>
o Controlling academy inventory of stock including rental equipment, range balls, teaching</p>
<p>
equipment etc</p>
<p>
o Controlling academy diary and commission reports</p>
<p>
o Academy marketing planning and implementation</p>
<p>
o Delivering coaching programs to individuals and groups</p>
<p>
o Preparing and proposing event schedules for approval by golf operations manager</p>
<p>
o Running of golf events relevant to the Top Tracer facility (member, open, society and</p>
<p>
corporate) to include - event planning, scheduling, advertising, preparation, trophies and prizes</p>
<p>
o Event budgets</p>
<p>
o Post event updates through social media channels and press releases</p>
<p>
o Preparing function/event sheets</p>
<p>
o In charge of prize presentations</p>
<p><b>
Internal Relations:</b></p>
<p>
o General Manager</p>
<p>
o Golf Operations Manager</p>
<p>
o Reservations and Membership</p>
<p>
department</p>
<p>
o Golf desk</p>
<p>
o Golf ops department</p>
<p>
o F &amp; B Manager</p>
<p>
o Finance department</p>
<p>
o Golf course superintendent</p>
<p><b>
External Relations:</b></p>
<p>
o Members</p>
<p>
o Club guests</p>
<p>
o Local hotel guests
</p><p>o Potential clients
</p><p>o Hotel, tour operators and DMC&rsquo;s</p>
<p><b>
Education and Experience:</b></p>
<p>
o PGA qualified professional</p>
<p>
o Level 3 or 4 coach</p>
<p>
o 2-3 years in teaching</p>
<p>
o Digital coaching
</p><p>o Managing an Academy</p>
<p><b>
Skills:</b></p>
<p>
o Customer service skills</p>
<p>
o Time management</p>
<p>
o Golf instruction</p>
<p>
o Professionalism and enthusiasm</p>
<p>
o People management</p>
<ul><li>Proficient in MS office</li></ul>
<ul><li>Club management systems</li></ul>
<ul><li>Digital teaching software</li></ul>
<p><b>
Language Ability:</b></p>
<p>
Fluent in English (written and spoken)</p>
<p><b>
 Please send resumes to mfinnerty@troon.com</b></p></div>

OQ Chemicals

<div><div><div><div><div><div><b>Job title</b></div></div><div><br>
<div>
Advisor Security &amp; Crisis Management</div></div><div><br>
<div><b>
Grade</b></div></div></div><div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
PT&amp;C</div></div><div><br>
<div><b>
Function</b></div></div><div><br>
<div>
 Corporate HSSE &ndash; Security &amp; Crisis Management<br>
</div></div></div><br>
<div><div><div><b>Location</b></div></div><div><br>
<div>
Oman &ndash; Muscat<br>
</div></div><div><div><b>Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div></div></div><div><br>
<div>
<div><b>Reporting to</b></div></div><div><br>
<div>
VP of Corporate HSSE</div></div><div><br>
<div><b>
Direct reports</b></div></div><div><br>
<ul><li>
-<br>
</li></ul></div></div><br>
<div><div><div><b>Job purpose
</b></div><p>Lead Security &amp; Crisis Management activities at OQ SAOC, under VP Corporate HSSE acting as owner of the Security and crisis management systems, by developing the required documentation through: (1) Establish and implement Security and Crisis Management Systems, (2) Prepare and execute an Assurance Plan for Security and Crisis Management services across all OQ locations, (3) Focal point with local authorities in relation to security and crisis management ensuring OQ preparedness and the availability of mutual aids with other organizations and (4) ensure all security measures, standards and systems in OQ are aligned with ROP and other local regulatory bodies.</p>
<div>
The position will act in accordance with the OQ&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by HSSE standards, Omani&rsquo;s government &amp; other legal justification&rsquo;s, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Main tasks and responsibilities</b></div><br>
<div></div>
<ul>
<li>Develop and maintain the Corporate Security Management System (Policy, Manual, Plans, SOPs)</li>
<li>Develop and maintain the Corporate Crisis and Emergency Management System (Policy, Manual, Plans, SOPs)</li>
<li>Implement Security and Crisis Management frameworks at OQ SAOC.</li>
<li>Prepare and execute an Assurance Plan for Security and Crisis Management Systems</li>
<li>Contribute to organizational resilience by integrating security and crisis management with business continuity, recovery, and resilience strategies</li>
<li>Oversee security risk management related to contractors, vendors, and supply chains, including assurance and compliance</li>
<li>Conduct Security Risk Assessment at Corporate level and ensure security risk management plans are effective.
</li><li>Establish and maintain security threat intelligence, horizon scanning, and geopolitical risk monitoring capabilities to anticipate emerging risks</li>
<li>Conduct risk assessment at national and international levels related to HSSE that impact OQ as a group.</li>
<li>Integrate security and crisis risks into the Enterprise Risk Management (ERM) framework, including risk appetite alignment, Board‑level reporting, and strategic risk reviews</li>
<li>Prepare and present security and crisis readiness, risk posture, and lessons‑learned briefings to Executive Management and the Board as required</li>
<li>Ensuring OQ preparedness to manage crisis and emergencies by ensuring capability building and resources availability.</li>
<li>Define and implement a corporate security and crisis competency framework, including training pathways for executives, crisis teams, and duty managers</li>
<li>Own and Manage the Duty Manager System at OQ SAOC. Define, govern, and maintain crisis leadership succession, duty coverage, and delegation of authority frameworks</li>
<li>Conduct drills, tabletop and large-scale emergency and crisis level exercises as per the annual HSSE plan.</li>
<li>Ensure integration of cyber‑physical security and crisis scenarios within corporate crisis management planning and exercises</li>
<li>Ensure all security measures, standards and systems in OQ Projects are aligned with ROP and other local regulatory bodies. Provide security and crisis management input into project design, major investments, acquisitions, and new ventures to ensure risk is addressed at concept and design stages.</li>
<li>OQ Focal Point with ROP, NCEM, MEM and other government authorities in relation to security and crisis management.</li>
<li>Support OQ Assets in planning and conducting level 2 exercises when required.</li>
<li>Lead the planning for Level 3 exercise at OQ Group</li>
<li>Advisor to the Chief Incident Commander during emergencies and crisis. Provide authoritative security and crisis management advice with defined escalation and decision‑support authority during Level 2 and Level 3 incidents</li>
<li>Develop and oversee security and crisis performance dashboards, analytics, and digital decisions support tools</li>
<li>Define, monitor, and report key security and crisis management KPIs, maturity assessments, and continuous improvement plans</li>
<li>Conduct security awareness programs for OQ employees</li>
<li>Lead security incident investigation as per OQ policy and procedure.</li>
<li>Support HSSE incident investigation at corporate and OQ Assets.</li></ul></div><br>
</div><br>
<div><div><div><b>Key interactions</b></div>
<div>
Internal: Assurance, Finance, IDS, Cyber Security, People, Communication, All OQ Assets
</div><div>External: Government Authorities and Regulatory bodies</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use, Travel.</div></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Minimum Qualifications for this position is a bachelor&rsquo;s degree in security management, Crisis, Disaster, Risk, Resilience management, business continuity, engineering, operations or related field.<br>
</p></div></div><br>
<div><div><div><b>Language</b></div></div><div><br>
<div>
Excellent knowledge of written, read, and spoken English (required) | Arabic - Native<br>
</div></div></div><br>
<div><div><div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><br>
<div>
<div><ul><li>A minimum of 14-16 years of experience in managing Security &amp; Crisis Management functional area for Oil &amp; Gas Industry or relevant fields.
</li><li>Experience in interacting with other discipline managers/professionals.</li>
<li>Demonstrated experience leading corporate-level security and crisis programs, including system development, governance, and assurance.</li></ul><br>
<p></p>
<ul>
<li>Proven ability to interface with national security and emergency authorities (ROP, NCEM, MEM, etc.).</li></ul><br>
<div></div>
<ul>
<li>Experience advising senior leadership during crises and leading large-scale emergency exercises.</li></ul></div><br>
<p></p>
<div>
<ul><li>Strong leadership and team management skills</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Strategic planning, emergency decision‑making, and executive‑level communication skills Proficient in security technologies, crisis management tools, and MS Office</li>
<li>Strong understanding of HSSE integration, risk assessment, and emergency preparedness Skilled of Security and CM systems and applicable codes, standards, and regulations, preferably in O&amp;G environment.</li>
<li>Excellent Knowledge of Security &amp; CM framework/Management System preparation processes.</li>
<li>Excellent interpersonal and multi-cultural sensitivity skills to facilitate effective and collaborative work with multi-agency and cross-functional engagement.</li></ul></div></div></div></div></div><p></p>

Advisor Security & Crisis Management

Trade tech international

<p><b>Job Title:</b> Mechanical Engineer (Heavy/Diesel Mechanic)</p><p><b>Industry:</b> Construction / Ready-Mix Concrete</p><p><b>Location:</b> Oman</p><p><b>Salary:</b> 200-350 OMR</p><p><b>Job Summary:</b><br/>We are seeking a skilled Mechanical Engineer (Heavy/Diesel Mechanic) with strong experience in the construction ready-mix sector. The candidate will be responsible for maintenance, troubleshooting, and repair of heavy equipment including mixers, shovels, and concrete pumps.</p><p><b>Key Responsibilities:</b></p><ul><li>Perform routine maintenance and repairs on diesel engines and heavy machinery</li><li>Diagnose mechanical, hydraulic, and electrical faults</li><li>Maintain and service ready-mix equipment such as transit mixers, concrete pumps, and shovels</li><li>Ensure equipment operates efficiently with minimal downtime</li><li>Follow safety standards and company procedures at all times</li><li>Maintain records of maintenance and repairs</li></ul><p><b>Requirements:</b></p><ul><li>Valid Mechanical / Heavy Vehicle / Diesel Mechanic License (mandatory)</li><li>7&ndash;8 years of experience in the construction ready-mix field</li><li>Hands-on experience with mixers, pumps, and heavy construction equipment</li><li>Strong troubleshooting and diagnostic skills</li><li>Ability to work independently and in a team</li></ul><p><b>Working Conditions:</b></p><ul><li>Duty Hours: 8 hours per day</li><li>Working Days: 6 days per week</li><li>Weekly Holiday: Friday</li></ul><p><b>Benefits Provided by Company:</b></p><ul><li>Accommodation</li><li>Food</li><li>Visa</li><li>Medical Insurance</li><li>Medical facilities</li><li>Overtime (OT) allowance</li></ul><p><b>Leave Policy:</b></p><ul><li>30 days paid leave after completion of 12 months of continuous service</li><li>Leave travel to hometown provided after 1 year</li><li>Joining ticket not provided</li></ul><p><b>Location:</b> As per company project requirements</p><p>Job Types: Full-time, Permanent</p><p>Pay: RO200.000 - RO350.000 per month</p><p>Work Location: In person</p>

Mechanical Engineer

Hilton

<div><p>Guest Service Agent / Associate Omani only</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
<br>
<b>SUMMARY OF POSITION</b></p><p>
</p><p>Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.</p><p>
</p><p><b>Reporting Line</b><b>:</b> Front Desk Supervisor &gt; Reception Manager</p><p>
&gt; Guest Operations Manager</p><p>
</p><p><b>Summary of Responsibilities:</b></p><p>
</p><p>Responsibilities and essential job functions include but are not limited to the following:<b>
</b></p><p></p><ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul><p>
</p><p></p><p><b>GENERAL DUTIES:</b></p><p><b>
Health and Safety:</b></p><ul><li><p>
Ensure that all potential and real Hazards are reported immediately and rectified.</p></li><li><p>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</p></li><li><p>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</p></li><li><p>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</p></li><li><p>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</p></li><li><p>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</p></li><li><p>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</p></li></ul><p>
</p><p><b>Confidentiality</b>:</p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul><p>
</p><p><b>To be fully conversant with:</b></p><ul><li><p>
Hotel fire procedures.</p></li><li><p>
Hotel security procedures.</p></li><li><p>
Hotel Health and Safety policy and procedures.</p></li><li><p>
Hotel Facilities and attractions.</p></li><li><p>
Hotel standards of operation and departmental procedures.</p></li><li><p>
All HR Memos and guidance.</p></li><li><p>
Hilton Grooming and Appearance guidelines.</p></li><li><p>
Hilton values and its corresponding strategies.</p></li><li><p>
Methods of accepted payment of the company.</p></li><li><p>
Short- and long-term company marketing promotions.</p></li><li><p>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</p></li></ul><p><b>
Qualifications:</b></p><p>
</p><ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul><p>
</p><p></p><p><b>Physical Aspects of Position:
</b></p><p></p><p>Physical aspects of the position include but are not limited to the following:<b>
</b></p><p></p><ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul><p>
</p><p></p><p><b>Acknowledgement:</b></p><p>
I have received, reviewed and fully understand the job description of<b> Front Desk Agent. </b>I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</p></div>

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