customer service senior engineer Jobs in Muscat

customer service senior engineer

reservation agent

reservations agent

customer service & sales agent – car rental department Jobs in Muscat

customer service & sales agent – car rental department

customer service advisor

customer service sales agent car rental department

ELITE AUTO REPAIR of Singer Island LLC

Job Description:We are looking for a Customer Service &amp; Sales Agent to join our growing car rental team. The ideal candidate will handle inbound and outbound calls, assist customers with vehicle bookings, provide accurate information about our services, and ensure an exceptional customer experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally.</li><li>Manage vehicle bookings, modifications, and cancellations.</li><li>Provide information about rental rates, policies, and promotions.</li><li>Upsell products and services to maximize sales.</li><li>Coordinate with operations to ensure vehicle availability and timely delivery.</li><li>Maintain accurate records in the booking system.</li><li>Resolve customer inquiries and complaints promptly and courteously.</li></ul>Requirements:<ul><li>Proven experience in customer service or sales, preferably in the car rental or travel industry.</li><li>Strong communication skills in English and Arabic (additional languages are a plus).</li><li>Confident phone manners and problem-solving skills.</li><li>Good computer skills and knowledge of booking systems or CRM software.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Positive attitude, teamwork spirit, and commitment to excellence.</li></ul>Benefits:<ul><li>Competitive salary and attractive commission structure.</li><li>including the 5% commission for monthly sales and 5% one-time commission per booking.</li></ul>Location: Muscat, OmanJob Types: Full-time, PermanentPay: From RO120.000 per month

Customer Service & Sales Agent – Car Rental Department

Mohammad Aslam & son & Investment Co LLC

Position: Sales Executive Business Areas: Transport Services | Heavy Equipment Rental | Manpower SupplyPerks: Salary + IncentivesJob Summary: We are seeking a motivated and results-driven Sales Executive to join our growing team. The ideal candidate will be responsible for identifying new business opportunities, maintaining strong client relationships, and promoting our range of services, including transport solutions, heavy equipment rentals, and manpower supply.Key Responsibilities:<ul><li>Develop and implement sales strategies to achieve company targets.</li><li>Identify and pursue new business opportunities across all service divisions.</li><li>Build and maintain long-term relationships with clients and key decision-makers.</li><li>Prepare and deliver proposals, quotations, and presentations to potential clients.</li><li>Coordinate with the operations team to ensure smooth service delivery.</li><li>Conduct market research to identify trends and competitor activities.</li><li>Provide regular sales reports and performance updates to management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>Proven experience in sales, preferably in transport, equipment rental, or manpower services.</li><li>Strong negotiation, communication, and presentation skills.</li><li>Ability to work independently and meet sales targets.</li><li>Valid driving license.</li></ul>Work Location: Muscat Employment Type: Full-timeEmail :aslamandsonsllc@gmail.comCall/WhatsApp :+968-98908585Job Types: Full-time, PermanentPay: RO250.000 - RO350.000 per monthApplication Question(s):<ul><li>Currently located in Oman</li></ul>

Sales Executive

Bin Al Sheikh Holding

The Commercial Leasing Agent is responsible for driving the leasing of retail, office, and commercial spaces within the property. The role involves prospecting and engaging with potential tenants, negotiating lease terms, ensuring tenant satisfaction, and supporting the achievement of occupancy and revenue targets.Key Responsibilities:Leasing &amp; NegotiationsMarket available commercial spaces to potential tenants through direct outreach, brokers, and marketing campaigns.Conduct property tours and presentations for prospective tenants.Negotiate lease agreements, renewals, and amendments in line with company policies.Tenant RelationsBuild and maintain strong relationships with existing and potential tenants.Act as the main point of contact during the leasing process until handover.Ensure smooth coordination with tenants during fit-out and move-in.Market Research &amp; StrategyMonitor market trends, competitor projects, rental rates, and tenant demand.Provide input to management on pricing strategies, promotions, and leasing campaigns.Documentation &amp; CompliancePrepare and manage lease proposals, LOIs, and contracts.Ensure all documentation is accurate, complete, and compliant with company and legal standards.Maintain up-to-date leasing records in the CRM system.Collaboration &amp; ReportingWork closely with the marketing team to execute leasing campaigns.Coordinate with property management and legal teams to support tenant onboarding.Provide regular leasing activity reports, pipeline updates, and market insights to management.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business, Real Estate, or related field (preferred).2&ndash;5 years of experience in commercial leasing, sales, or real estate.Strong negotiation and communication skills.Knowledge of local property market trends (Oman/Muscat market is a plus).Proficiency in CRM systems and MS Office Suite.Ability to meet targets and work under pressure.Strong interpersonal and relationship-building skills.Performance Indicators (KPIs):Occupancy rate achieved vs. targets.Leasing revenue vs. budget.Tenant satisfaction and retention rate.Speed of closing deals (leasing cycle time).Quality and accuracy of lease documentation.Job Type: Full-time

Senior Leasing Excutive

iFAST Global Bank Limited

<div>
 The Country Manager shall be responsible to maintain excellent relationships with existing customers/agents and to retain them and work on onboarding new partnerships in the region. Understand agent needs, expectations, and service levels. The Country Manager will be the local support and contact point for Emergency queries of existing agents. The candidate will also be responsible for initiating and coordinating development of action plan to penetrate new marketing opportunities within and around the network.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduate from a University is a must
 </li>
 <li>
 Any related certification will be an added advantage
 </li>
 <li>
 Must possess excellent interpersonal skills
 </li>
 <li>
 Minimum 10 years of work experience with at least 4 years' experience in any Sales/Marketing &amp; Team management role preferably in a Payment industry
 </li>
 <li>
 Strong verbal and written communication skills in English, knowledge of Arabic will be preferred
 </li>
 <li>
 Strong customer relationship and channel management skills
 
 
 </li>
 </ul>
 
 Other Skills Required For The Job.
 
 
 
 <ul>
 <li>
 Mandatory working knowledge of Cross border Payment industry
 </li>
 <li>
 In depth knowledge of drivers of agent business model in the financial services industry
 </li>
 <li>
 Knowledge of vast operations of an MTO/FinTech's
 </li>
 </ul>
</div>

Country Manager - Oman & Kuwait

IFAST Global Bank

<div>The Country Manager shall be responsible to maintain excellent relationships with existing customers/agents and to retain them and work on onboarding new partnerships in the region. Understand agent needs, expectations, and service levels. The Country Manager will be the local support and contact point for Emergency queries of existing agents. The candidate will also be responsible for initiating and coordinating development of action plan to penetrate new marketing opportunities within and around the network.
Requirements<ul>
<li>
Graduate from a University is a must.</li>
<li>Any related certification will be an added advantage.</li>
<li>Must possess excellent interpersonal skills
</li><li>Minimum 10 years of work experience with at least 4 years&rsquo; experience in any Sales/Marketing &amp; Team management role preferably in a Payment industry.</li>
<li>Strong verbal and written communication skills in English, knowledge of Arabic will be preferred.</li>
<li>Strong customer relationship and channel management skills</li>
</ul>
Other skills required for the job.<ul>
<li>
Mandatory working knowledge of Cross border Payment industry
</li><li>In depth knowledge of drivers of agent business model in the financial services industry
</li><li>Knowledge of vast operations of an MTO/FinTech&rsquo;s</li></ul></div>

AWASR

<div>
 Job description:
 
 
 POSITION INFORMATION Division: Commercial
 
 
 Department: Customer Excellence
 
 
 Role Designation: Supervisor Contact Center
 
 
 Dimension:
 
 
 Voice &amp; Messaging Team Leaders (Inbound, Outbound, B2C, B2B, VIP &amp; Priority Customers)
 
 
 Reports To: Senior Manager Customer Excellence
 
 
 Internal Interfaces:
 
 QA &amp; Training, Workforce Planning, IT/Telephony, Product, Billing
 
 
 ROLE PURPOSE:
 
 
 To lead and optimise all inbound and outbound voice &amp; messaging interactions across the contact centre, ensuring exceptional customer experience, efficient queue and resource management, and continuous service improvement. This role oversees workforce management, call handling teams, system utilisation, SLA adherence, and channel performance across campaigns and service areas.KEY ACCOUNTABILITIES AND
 
 
 RESPONSIBILITIES:
 
 
 Operational Accountabilities&bull; Manage daily operational effectiveness of inbound and outbound voice and messaging teams.
 
 * Ensure all-round compliance with service levels, SOP adherence, and customer interaction handling metrics.
 
 * Deploy dynamic resourcing to meet fluctuating call volumes and campaign needs.
 
 * Act as senior escalation point for priority or sensitive voice contacts.
 
 * Analyze call trends, agent performance, and root causes of repeat calls to drive continuous improvement.
 
 * Operationalize QA, training, and script improvements based on call listening and analytics for improved customer experience.
 
 * Optimize IVR routing, contact containment, and call-backs to improve customer journeys.
 
 * SLA Achievement
 
 * Abandonment Rate
 
 * Average Wait Time
 
 * First Contact Resolution
 
 * Voice CSAT
 
 * Containment/Deflection via IVR or Callback
 
 * Employee Satisfaction
 
 * Periodically report performance to management, weekly, monthly, quarterly, etc.
 
 * Analyze contact center performance and report improvements periodically.
 
 * Maintain regulatory compliance in verbal interactions and disclosures while making it easy for customers to do business with us.
 
 * Voice leadership experience with operational and analytical depth
 
 * Calm under pressure and decisive in real-time call management
 
 * Skilled communicator and call quality advocate
 
 * Practical knowledge of call routing, ACD, and performance dashboards
 
 
 
 ROLE REQUIREMENTS:
 
 
 Educational QualificationsBachelor's degree in Business, Communications, or equivalent professional experience.
 
 Professional Qualifications &amp; Experience3 to 5 years in contact centre management, voice operations emphasis Sector of Previous Experience Telecommunications, etc.
 
 
 Language Requirements for Role:
 
 
 English mandatory, Arabic mandatory ( both verbal and written).
 
 
 Key Skills, Requirements and Knowledge * Voice leadership experience with operational and analytical depth:
 
 
 * Calm under pressure and decisive in real-time call management
 
 * Skilled communicator and call quality advocate
 
 * Practical knowledge of call routing, ACD, and performance dashboards
 
 * Good skills in Microsoft Excel and PPT
 
 
 Profile description:
 
 
 To lead and optimise all inbound and outbound voice &amp; messaging interactions across the contact cent
</div>

Supervisor Contact Center

Mandarin Oriental

<div>
 
 Front Office Agent
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet, check in, and escort guests promptly to their rooms.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Handle cash drawer properly as outlined in the MOMCT Controller&rsquo;s Policy.
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department.
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Demonstrate teamwork by cooperating with and assisting colleagues as needed.
 </li>
 <li>
 Able to communicate special features and services unique to the guest&rsquo;s needs.
 </li>
 <li>
 Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
 </li>
 <li>
 Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
 </li>
 <li>
 In charge of guest invoices (in-house).
 </li>
 <li>
 Check credit card authorization in SMS for all in-house guests.
 </li>
 <li>
 Perform any other reasonable duties as required by the management of the Hotel.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Agent - Omani National

Explore 362+ Customer service sales agent car rental department in Muscat this November. Find roles across top companies and apply now to boost your career.

362 customer service sales agent car rental department jobs IN Muscat

Customer Service & Sales Agent – Car Rental Department

Sales Executive

Senior Leasing Excutive

Country Manager - Oman & Kuwait

Country Manager - Oman & Kuwait

Supervisor Contact Center

Front Office Agent - Omani National