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hr assoc manager

PepsiCo

<div>Overview:
<div>
We are PepsiCo, one of the most iconic and recognized consumer brands around the globe! With net revenues of over $65 billion and almost 300,000 employees worldwide, PepsiCo&rsquo;s approach to work is full force &ndash; never settling for second best.</div>
PepsiCo is committed to setting new standards of excellence, winning as a team, and performing with purpose. Our HR function is a critical part of this strategy, driving both the well-being of our employees and an inclusive workplace where they can thrive personally and professionally. Join us and help shape the innovation and success of PepsiCo!
Responsibilities:
<div>
The Human Resources Associate Manager will provide leadership and functional HR management support to [Atlanta, Macon, Dublin, and Cordele] Georgia Market encompassing approximately 550 employees, across four locations supporting warehouse, sales, delivery, and support functions.</div><div></div><div> 
As HR Associate Manager for PepsiCo Beverages North America (PBNA), you will play a pivotal role in supporting HR strategies aligned with business goals, collaborating with business leaders to drive successful outcomes for both the business and its people.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Execute HR Initiatives: Lead and support the implementation of key HR programs, ensuring consistent application of company policies, benefits, and pay across the site.</li><li>
Organizational Diagnosis and Solutions: Collaborate with leaders to identify and address organizational challenges, supporting the development of solutions that enhance performance and organizational culture.</li><li>
Ensure Legal Compliance: Ensure HR activities comply with all state and federal employment laws and regulations (e.g., FMLA, ADA, EEO, FLSA).</li><li>
Performance Management &amp; Talent Development: Partner with leadership to manage performance processes, build talent pipelines, and support succession planning activities.</li><li>
Staffing &amp; Talent Acquisition: Execute staffing strategies for exempt/non-exempt hiring needs, including campus recruiting and continuous outreach.</li><li>
Enhance Organizational Health &amp; Culture: Drive site-specific strategies to improve employee engagement and culture, ensuring alignment with PepsiCo&rsquo;s values. Lead and participate in market and regional D&amp;I initiatives to foster an inclusive and equitable workplace.</li></ul><div>
Skills &amp; Capabilities:</div><ul><li>
HR Expertise: Strong foundation in employee relations, staffing, performance management, leadership development, and talent management.</li><li>
Operationally Focused: Ability to support the efficient delivery of HR programs while ensuring their alignment with business needs and objectives.</li><li>
Effective Communicator: Confident communicator, capable of effectively presenting HR-related information to various levels within the organization.</li><li>
Trusted Advisor: Proven ability to build credibility and trust with leaders and business partners, demonstrating a balance of strategic insight and tactical support.</li><li>
Problem Solver: Ability to address and resolve complex employee and organizational issues in a timely and effective manner.</li></ul><div></div><div>
Compensation and Benefits:</div><ul><li>
The expected compensation range for this position is between $89,000 - $149,000.</li><li>
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.</li><li>
Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.</li><li>
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.</li><li>
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.</li></ul><div></div>
Qualifications:
<ul><li>Education: Bachelor&rsquo;s degree in Human Resources, Industrial/Labor Relations, Psychology, Business, or a related field. A Master&rsquo;s degree in Business Administration, Labor Relations, or HR Management is preferred. 
</li><li>
Experience: 4-6 years of prior Human Resources experience, with strong exposure to core aspects of HR Management, including staffing, employee relations, performance management, leadership development, training, etc. Experience in manufacturing, sales, or related industries is preferred. Experience supporting field-based client groups in a manufacturing or distribution center environment is highly desirable.</li></ul>
&gt;:
<div>
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.</div><div></div><div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</div><div></div><div> 
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity</div><div></div><div> 
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law &amp; EEO is the Law Supplement documents. View PepsiCo EEO Policy.</div><div></div><div> 
 Please view our Pay Transparency Statement</div></div>

HR Assoc Manager

The Home Depot

<div>Position Purpose:
Partnering with business leaders and HR teams, the Senior Manager, Organizational Development (OD) leads the facilitation, design, and implementation of organizational development solutions that align with the business strategy. Acting as an internal consultant, assesses gaps between the current and desired state of the organization to optimize strategy and performance, and advises on short-term and long-term actions to drive desired outcomes. Responsibilities include business strategy refinement (as needed), identifying success metrics, conducting benchmarking, driving organization design initiatives, managing change impacts, facilitating adoption, and supporting continuous improvement through post-implementation reviews. 
Key Responsibilities:<ul><li>
20% - Business Strategy &amp; Stakeholder Partnership - Serves as a consultant and trusted partner to business leaders and HR Business Partners. Builds strong relationships with internal stakeholders to develop a best fit approach to align evolving business strategies with our organizational structure, leadership, and culture to optimize organizational performance/effectiveness. Seeks to understand desired future state, including success metrics, and identify best fit OD solutions, including structure, process, systems, and people. Designs and facilitates key events (i.e., workshops, leadership team offsites, etc.) for leaders to ensure robust and intentional alignment and planning.</li><li>
50% - Organization Design &amp; Planning - Leads organizational design initiatives including team alignment, discovery (qualitative and quantitative analysis of structure, work, processes, etc.), stakeholder feedback, and design of future-state organizations. Supports benchmarking efforts by comparing organizational health to industry standards as well as a best-fit approach and recommending improvements. Develops supporting materials, including organizational structures/charts, operating/governance models, and process maps.</li><li>
20% - Change Management &amp; Communications - Conducts change impact assessments and create communication plans and materials to support leadership and associate transitions. Maintains awareness of leadership readiness for change and partners as appropriate to enhance capability to lead through change. Coordinates with partner teams (e.g., learning, communications, compensation, talent acquisition, HR business partners) to ensure smooth implementation.</li><li>
10% - Implementation &amp; Adoption Support - Facilitates adoption of new structures and ways of working, via change integration support, leading workshops, and coordinating learning. Follows up on project success metrics post-implementation to ensure optimal adoption and partners with the business and HR Business Partners to make adjustments and plans as appropriate.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Position reports to Senior Director, Organizational Effectiveness</li><li>
Number of Direct Reports - 0</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Master&rsquo;s degree in Organizational Development, I/O Psychology, HR, Business, or related field</li><li>
Prior experience in organizational development, internal consulting, or HR strategy roles</li><li>
Proven success leading organizational design and change initiatives in complex, matrixed environments. Certification in Organization Design a plus</li><li>
Prior experience facilitating large scale workshops and executive meetings to gain alignment and make decisions</li><li>
Strong facilitation, stakeholder engagement, and change management skills (e.g., PROSCI or similar)</li><li>
Experience with organizational benchmarking and applying data to drive improvements</li><li>
Ability to influence senior leaders and drive adoption of new ways of working</li><li>
Proficiency in organizational design methodologies and tools (e.g., Visio, OrgVue, Lucidchart), and developing role frameworks and process maps</li></ul> 
Minimum Education:<ul><li>
Bachelor&rsquo;s degree in Organizational Development, I/O Psychology, HR, Business, or related field</li></ul> 
Minimum Years of Work Experience:<ul><li>
8</li></ul> 
Competencies:<ul><li>
Consulting and business mindset</li><li>
A strong sense of urgency, action-orientation, drive for results, and pragmatism</li><li>
Demonstrated ability to develop practical solutions to address complex organizational challenges</li><li>
Ability to interact effectively with and influence executive leaders</li><li>
Strong business acumen; ability to align organizational development strategies with overall business goals</li><li>
Exceptional written and verbal communication skills ability to communicate well with all levels of the organization; strong facilitation skills</li><li>
Strong project management skills; must have ability to initiate project plans and balance multiple changing deadlines and priorities</li><li>
Discretion when handling confidential information</li><li>
Strong problem solving and critical thinking skills</li><li>
Proficiency in MS Word, Excel, and PowerPoint</li></ul></div>

Sr Manager Organizational Development

<div>Position Purpose:
Partnering with business leaders and HR teams, the Senior Manager, Organizational Development (OD) leads the facilitation, design, and implementation of organizational development solutions that align with the business strategy. Acting as an internal consultant, assesses gaps between the current and desired state of the organization to optimize strategy and performance, and advises on short-term and long-term actions to drive desired outcomes. Responsibilities include business strategy refinement (as needed), identifying success metrics, conducting benchmarking, driving organization design initiatives, managing change impacts, facilitating adoption, and supporting continuous improvement through post-implementation reviews. 
Key Responsibilities:<ul><li>
20% - Business Strategy &amp; Stakeholder Partnership - Serves as a consultant and trusted partner to business leaders and HR Business Partners. Builds strong relationships with internal stakeholders to develop a best fit approach to align evolving business strategies with our organizational structure, leadership, and culture to optimize organizational performance/effectiveness. Seeks to understand desired future state, including success metrics, and identify best fit OD solutions, including structure, process, systems, and people. Designs and facilitates key events (i.e., workshops, leadership team offsites, etc.) for leaders to ensure robust and intentional alignment and planning.</li><li>
50% - Organization Design &amp; Planning - Leads organizational design initiatives including team alignment, discovery (qualitative and quantitative analysis of structure, work, processes, etc.), stakeholder feedback, and design of future-state organizations. Supports benchmarking efforts by comparing organizational health to industry standards as well as a best-fit approach and recommending improvements. Develops supporting materials, including organizational structures/charts, operating/governance models, and process maps.</li><li>
20% - Change Management &amp; Communications - Conducts change impact assessments and create communication plans and materials to support leadership and associate transitions. Maintains awareness of leadership readiness for change and partners as appropriate to enhance capability to lead through change. Coordinates with partner teams (e.g., learning, communications, compensation, talent acquisition, HR business partners) to ensure smooth implementation.</li><li>
10% - Implementation &amp; Adoption Support - Facilitates adoption of new structures and ways of working, via change integration support, leading workshops, and coordinating learning. Follows up on project success metrics post-implementation to ensure optimal adoption and partners with the business and HR Business Partners to make adjustments and plans as appropriate.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Position reports to Senior Director, Organizational Effectiveness</li><li>
Number of Direct Reports - 0</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Master&rsquo;s degree in Organizational Development, I/O Psychology, HR, Business, or related field</li><li>
Prior experience in organizational development, internal consulting, or HR strategy roles</li><li>
Proven success leading organizational design and change initiatives in complex, matrixed environments. Certification in Organization Design a plus</li><li>
Prior experience facilitating large scale workshops and executive meetings to gain alignment and make decisions</li><li>
Strong facilitation, stakeholder engagement, and change management skills (e.g., PROSCI or similar)</li><li>
Experience with organizational benchmarking and applying data to drive improvements</li><li>
Ability to influence senior leaders and drive adoption of new ways of working</li><li>
Proficiency in organizational design methodologies and tools (e.g., Visio, OrgVue, Lucidchart), and developing role frameworks and process maps</li></ul> 
Minimum Education:<ul><li>
Bachelor&rsquo;s degree in Organizational Development, I/O Psychology, HR, Business, or related field</li></ul> 
Minimum Years of Work Experience:<ul><li>
8</li></ul> 
Competencies:<ul><li>
Consulting and business mindset</li><li>
A strong sense of urgency, action-orientation, drive for results, and pragmatism</li><li>
Demonstrated ability to develop practical solutions to address complex organizational challenges</li><li>
Ability to interact effectively with and influence executive leaders</li><li>
Strong business acumen; ability to align organizational development strategies with overall business goals</li><li>
Exceptional written and verbal communication skills ability to communicate well with all levels of the organization; strong facilitation skills</li><li>
Strong project management skills; must have ability to initiate project plans and balance multiple changing deadlines and priorities</li><li>
Discretion when handling confidential information</li><li>
Strong problem solving and critical thinking skills</li><li>
Proficiency in MS Word, Excel, and PowerPoint</li></ul></div>

Sr Manager Organizational Development - Stores, Pro, Services

EPIC Insurance Brokers & Consultants

<div>Come join our team!

There are many reasons why EPIC Insurance Brokers &amp; Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and &quot;bring it&quot; every day, EPIC is always looking for people who have &quot;the right stuff&quot; &ndash; people who know what they want and aren't afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! 


JOB OVERVIEW:

At EPIC, HR is about more than just solving people problems; it's about partnering with business leaders and delivering results to drive organizational growth. We are searching for a high potential HR Programs &amp; Communications Specialist who will lead and coordinate strategic initiatives across HR Operations, in particular focusing on early career programs (college recruiting), HR communications, and cross-functional support for HR Centers of Excellence (COEs). This BRAND NEW, matrix role is designed to enhance operational efficiency, drive engagement, and ensure consistent messaging across HR functions. 


LOCATION: HYBRID - Must be willing &amp; able to work at least 3 days a week in one of our following offices: Atlanta (Sandy Springs) GA, Duluth GA, or Jersey City NJ 


WHAT WE'RE LOOKING FOR:
<ul><li>Required: At least 3+ years of professional experience in Human Resources and/or Recruiting role</li>
<li>Strongly Preferred: Experience working in HR department performing college recruiting and utilizing Handshake college recruiting website. This is a GREAT opportunity for someone in college recruiting who's ready to get experience supporting other areas of HR other than just recruiting/talent acquisition.</li>
<li>MUST HAVE high attention to detail and strong organizational and project management skills. This role will be responsible for managing tasks and projects and proactively communicating with applicable stakeholders applicable updates or questions.</li>
<li>Strong communicator (both written and verbal communication) who enjoys creating and managing communications, articles, and correspondence for internal stakeholders.</li>
<li>Adaptable team players who can balance a variety of tasks and prioritize what has the highest level of urgency.</li>
<li>HR professionals eager to learn and grow!</li></ul> 


WHAT YOU'LL DO:
A detailed list of job duties includes (but is not limited to):

Early Career Program Management
<ul><li>Serve as program manager for college recruiting / early talent program, coordinating with various internal and external stakeholders (HR Business Partners, TA Partners, Hiring Managers, Colleges/Universities).</li>
<li>Collaborate closely with HR COE's to plan, facilitate, and execute college recruiting and early career initiatives, including leading meetings and driving regular communications.</li>
<li>Be the Subject Matter Expert of and manage the Handshake platform.</li>
<li>Serve as the primary point of contact for early career hires and interns.</li>
</ul>
HR Communications
<ul>
<li>Own and maintain the annual HR communications calendar.</li>
<li>Draft, edit, and distribute HR newsletters, updates, and training materials.</li>
<li>Ensure HR pages are integrated with related departments (e.g., Finance, Benefits) and reflect current policies and programs.</li>
</ul>
Operational Support
<ul>
<li>Provide project management support as needed for HR team projects (could also manage the annual HR projects in Smartsheet)</li></ul> 


WHAT YOU'LL BRING:
<ul><li>Bachelor's degree preferred</li>
<li>3+ years of professional experience in Human Resources or Recruiting role</li>
<li>Experience in HR operations, communications, and/or program management.</li>
<li>A creative mindset with attention to detail, but also highly proficient writing and editing skills for internal communications.</li>
<li>Strong project management, time management, organization, and event coordination skills.</li>
<li>High level of interpersonal skills to work effectively with all levels of the organization</li>
<li>Highly self-motivated and results oriented.</li>
<li>Experience working with early career platforms (e.g., Handshake) and college recruiting efforts.</li>
<li>Proficient Excel skills with experience pulling and reviewing data to drive decisions.</li>
<li>Ability to work cross-functionally and manage matrix relationships.</li>
<li>Comfortable with ambiguity and evolving role scope.</li>
<li>Travel - less than 10%</li></ul> 


COMPENSATION:
The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. 


WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide &ndash; and we're growing! It's a great time to join the team and be a part of this growth. We offer:
<ul>
<li>Generous Paid Time off
<ul><li>Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days</li>
</ul></li><li>Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave</li>
<li>Generous employee referral bonus program of $1,500 per hired referral</li>
<li>Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)</li>
<li>Employee Resource Groups: Women's Coalition, EPIC Veterans Group</li>
<li>Professional growth &amp; development: Mentorship Program, Tuition Reimbursement Program, Leadership Development</li>
<li>Unique benefits such as Pet Insurance, Identity Theft &amp; Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause &amp; Midlife Support</li>
<li>Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness &amp; employee assistance programs</li>
<li>50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!</li>
<li>EPIC Gives Back &ndash; Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation</li>
<li>We're in the top 10 of property/casualty agencies according to &quot;Insurance Journal&quot;</li>
</ul>
To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 


EPIC embraces diversity in all its various forms&mdash;whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 


#LI-AT1

#LI-Hybrid

(3112)</div>

HR Programs & Communications Specialist (College Recruiting)

<div>Position Purpose:
The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.<div>
The contact center associate: 
<ul><li>Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution</li><li>Supports organization changes through high volume transactional support as needed</li><li>Processes transaction requests received via call, mail, fax or email</li><li>Provides exceptional customer service</li></ul></div> 
Key Responsibilities:<ul><li>
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.</li><li>
10% Special projects as assigned</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Contact Center Supervisor</li><li>
No direct responsibility for supervising others.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Associate Degree, some college education or HR experience in a shared services environment</li><li>
Case Management application experience</li><li>
Interested in sharing knowledge</li><li>
Excellent interpersonal skills</li><li>
Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.</li><li>
Adaptable and flexible</li><li>
History of punctuality and good attendance.</li><li>
Ability to use probing questions to get to the root of a problem</li><li>
Excellent interpersonal skills</li><li>
Bilingual Spanish is a plus but not required</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Basic computer and phone knowledge (including experience with DOS applications)</li><li>
Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.</li><li>
Ability to navigate through multiple computer applications simultaneously during a call</li><li>
Careful attention to detail</li><li>
Exhibits ownership and empowerment</li><li>
Good written and verbal communication skills</li><li>
Strong typing skills</li></ul></div>

HR Services Contact Center Associate - Remote

<div>Position Purpose:
The Bilingual Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.<div>
The Bilingual Contact Center Associate: 
<ul><li>Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution</li><li>Supports organization changes through high volume transactional support as needed</li><li>Processes transaction requests received via call, mail, fax or email</li><li>Provides exceptional customer service</li></ul></div> 
Key Responsibilities:<ul><li>
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.</li><li>
10% Special projects as assigned</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Contact Center Supervisor</li><li>
No direct responsibility for supervising others.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Associate Degree, some college education or HR experience in a shared services environment</li><li>
Case Management application experience</li><li>
Interested in sharing knowledge</li><li>
Excellent interpersonal skills</li><li>
Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident</li><li>
Adaptable and flexible</li><li>
History of punctuality and good attendance.</li><li>
Ability to use probing questions to get to the root of a problem</li><li>
Excellent interpersonal skills</li><li>
Must be Bilingual Spanish/English (read, write, speak)</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Basic computer and phone knowledge (including experience with DOS applications)</li><li>
Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.</li><li>
Ability to navigate through multiple computer applications simultaneously during a call</li><li>
Careful attention to detail</li><li>
Exhibits ownership and empowerment</li><li>
Good written and verbal communication skills</li><li>
Strong typing skills</li></ul></div>

Bilingual - HR Services Contact Center Associate (Remote)

Oldcastle APG

<div>
 
 Job ID: 512979
 
 
 
 
 
 Oldcastle&reg; APG, a CRH Company, is North America&rsquo;s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer&rsquo;s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard&reg; hardscape, Echelon&reg; Masonry, MoistureShield&reg; composite decking, RDI&reg; railing, Catalyst&trade; Fence Solutions, Sakrete&reg; packaged concrete, Amerimix&reg; mortar, Pebble Technology International&reg; pool finishes, Lawn &amp; Garden mulches and landscape features, and Techniseal&reg; sands and sealant technologies.
 
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 
 Oldcastle APG is looking to identify a Director of Human Resources supporting our national sales and functional support teams. The role will be responsible for successfully executing, planning and implementing both tactical and strategic HR and Talent Management processes and initiatives.
 
 
 
 
 
 
 
 Job Location
 
 
 
 
 
 
 
 This is an on-site position based at our corporate office in Atlanta, GA.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 HR Partner &ndash; partner Senior Leadership and staff to drive and execute the overall HR and Talent management strategies. Must have great internal customer focus and collaborative style
 </li>
 <li>
 Recruiting- workforce planning/development. Supporting Strategic Leadership Team with recruiting and succession efforts
 </li>
 <li>
 Retention &ndash; assist Corporate Leadership professionals with performance management and employee development programs. Create an environment that supports our desire to be the &ldquo;employer of choice&rdquo; throughout the industry and the communities where we work and live
 </li>
 <li>
 Training/Coaching &ndash; develop regional training programs to ensure employees and organizational needs are being met. Foster mentoring skills to create a culture of growth and development within the business and region
 </li>
 <li>
 People Development - partnering with VP or HR and other Leadership on people development initiatives; developing strong present and future leadership talent within region
 </li>
 <li>
 Employment Practices - ensure effective management processes and procedures that supports not only the letter of the law but the spirit of the law
 </li>
 <li>
 Employee / Labor Relations - provide employee relations guidance and support to the Corporate Leaders/Directors/Managers to ensure an optimal environment exists for employees to perform at their best. Ensure legal compliance and consistency in the handling of employee matters. This may include, promotions, performance issues, terminations/disciplinary actions, layoffs/RIFs, EEO complaints/lawsuits, assist in union contract negotiations; identifying issues and proactively addressing them
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 Project Management Skill &ndash; Lead specific projects and initiatives to further build HR capability
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 Job Requirements
 
 
 
 
 
 
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 7+ years of progressive Human Resources responsibility / experience in a corporate environment
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 5+ years of Human Resources management experience
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 Bachelor's Degree from an accredited University or College, preferably in Business, Human Resources, or equivalent experience
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 Ability to travel 25% of the time
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 Master's degree, Professional certification(s) (PHR, SPHR or SHRM) and collective bargaining experience a plus
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 What CRH Offers You
 
 
 
 
 
 
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 Highly competitive base pay
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 Comprehensive medical, dental and disability benefits programs
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 Group retirement savings program
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 Health and wellness programs
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 An inclusive culture that values opportunity for growth, development, and internal promotion
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 About CRH
 
 
 
 
 
 
 
 CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
 
 
 
 
 
 If you&rsquo;re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
 
 
 
 
 
 Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
 
 
 
 
 
 EOE/Vet/Disability
 
 
 
 
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 CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Director of Human Resources

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