associate

hr assistant

hr business partner

regional head

hr direct associate

General Mills India

<div>
 
 Position Title:
 
 
 
 HR Associate
 
 
 
 Function/Group:
 
 
 
 HR
 
 
 
 Country:
 
 
 
 India
 
 
 Location:
 
 
 Mumbai
 
 
 
 Job Band &amp; Pay Grade:
 
 
 
 Experienced Support
 
 
 PG - 35
 
 
 
 Job Type:
 
 
 
 Full time
 
 
 
 Role Reports To:
 
 
 
 Team Lead &ndash; HR Direct
 
 
 
 Geographical Scope:
 
 
 
 Global
 
 
 
 Percentage Of Travel Required:
 
 
 
 0%
 
 
 Shifts
 
 
 6:30 PM to 3:30 AM
 
 
 
 Job Overview
 
 
 
 The HR Direct Representative delivers accurate, high-quality, personalized customer service to employees, managers, and HR professionals. This role involves responding to inquiries and transaction requests via phone, chat, and employee portal (G&amp;Me), utilizing a case management system (ServiceNow) to resolve issues related to payroll, benefits, policies, and general HR matters. The role also contributes to process improvement and optimization.
 
 
 Main Responsibilities
 
 
 85%
 
 
 of Time
 
 
 
 
 Responding To Inquiries &amp; Processing Transactions:
 
 
 
 
 <ul>
 <li>
 Receives and responds to employee inquiries via phone, chat, and the employee portal (G&amp;Me), utilizing a case management system (ServiceNow) to document and provide resolution.
 </li>
 <li>
 Provides guidance to employees, managers, and HR on self-service features of G&amp;Me and the HCM system (Workday).
 </li>
 <li>
 Processes inbound requests regarding personnel administration, payroll, benefits, and Workday transactions accurately and efficiently.
 </li>
 <li>
 Works closely with functional departments (Benefits, Payroll, HR) to ensure process efficiency and information accuracy, adhering to local regulatory requirements.
 </li>
 <li>
 Coaches employees and managers through self-service transactions.
 </li>
 <li>
 Determines when escalation to functional specialists is appropriate.
 </li>
 <li>
 Ensures timely and professional responses to all inquiries, documenting all information in the Case Management System.
 </li>
 <li>
 Builds empathy with the customer, understanding their needs through active listening. Ensures decisions and recommendations provide the best customer experience while delivering business value.
 </li>
 <li>
 Pivots quickly to refine recommendations and processes based on customer feedback and data insights.
 </li>
 <li>
 Translates technical concepts into easily understandable language.
 
 
 </li>
 </ul>
 
 Research and Customer Follow-Up
 
 
 
 <ul>
 <li>
 Performs background research to resolve complex requests, communicating with GMI functional specialists and outside vendors as needed.
 </li>
 <li>
 Demonstrates an end-to-end mindset, balancing trade-offs to resolve inquiries effectively.
 </li>
 <li>
 Asks relevant questions, challenges assumptions, and identifies opportunities for standardization and improvement to enhance the employee experience.
 
 
 </li>
 </ul>
 
 Process, Policy, and System Improvements
 
 
 
 <ul>
 <li>
 Identifies, reports, and troubleshoots system or process issues affecting customer satisfaction.
 </li>
 <li>
 Suggests and implements improvements to processes, procedures, and technologies to enhance service and departmental effectiveness.
 </li>
 <li>
 Recommends enhancements to G&amp;Me or other employee communication tools to improve self-service capabilities.
 </li>
 <li>
 Applies a "right work, right way" approach, considering technological solutions for efficient service delivery.
 
 
 </li>
 </ul>
 
 Adhere to Service Level Agreements
 
 
 
 <ul>
 <li>
 Customer Service Score
 </li>
 <li>
 Call Quality Assurance Score
 </li>
 <li>
 Response time of 24 hours (SLA Breach)
 </li>
 <li>
 Minimum Ring on and No Answer (RONA)
 </li>
 <li>
 Turn Around Time of 3 Days
 </li>
 <li>
 Any other SLAs laid down from time to time
 
 
 </li>
 </ul>
 15%
 
 
 of Time
 
 
 
 Letter Generation
 
 
 
 <ul>
 <li>
 Creates templatized letters for regions (Attestations, Bonafides, Service Letters, etc.).
 </li>
 <li>
 Coordinates with stakeholders for letter completion.
 </li>
 <li>
 Saves drafts and maintains a letter tracker.
 
 
 </li>
 </ul>
 Education and Experience
 
 
 
 Minimum Degree Requirements:
 
 
 
 Bachelors
 
 
 
 Preferred Degree Requirements:
 
 
 
 Bachelors
 
 
 
 Preferred Major Area Of Study:
 
 
 
 Any Graduate degree
 
 
 
 Required Professional Certifications:
 
 
 
 Preferred Professional Certifications:
 
 
 
 Minimum Years Of Related Experience Required:
 
 
 
 1-2 years in managing query
 
 
 
 Preferred Years Of Related Experience:
 
 
 
 2-3 years in managing query
 
 
 
 Example:
 
 
 
 Specific Job Experience or Skills Needed
 
 
 <ul>
 <li>
 Demonstrated inventory management, customer service, and production forecasting skills
 </li>
 <li>
 Can prioritize and complete multiple tasks on tight deadlines
 
 
 </li>
 </ul>
 Exceptional Customer Service and Customer-first mindset
 
 
 Demonstrates patience, empathy, and understanding of employee perspectives.
 
 
 Excellent interpersonal skills with tact and diplomacy in verbal and written communication.
 
 
 Ability to type while interacting with customers to document interactions in real-time.
 
 
 Familiarity with Microsoft Office products, especially Excel.
 
 
 Ability to work both independently and as part of a team.
 
 
 Flexibility to handle changing work demands and manage priorities.
 
 
 Strong organizational and time management skills.
 
 
 Strong attention to detail with the ability to handle detailed, time-sensitive work.
 
 
 Excellent decision-making and problem-solving skills.
 
 
 High integrity, sound judgment, and discretion regarding confidential information.
 
 
 Highly self-motivated and proactive.
 
 
 Strong analytical, quantitative, and critical thinking skills.
 
 
 
 Technology Knowledge Preferred
 
 
 
 <ul>
 <li>
 Workday
 </li>
 <li>
 Service Now
 </li>
 <li>
 iCIMs
 </li>
 <li>
 Cornerstone
 
 
 </li>
 </ul>
 Competencies/Behaviors required for job
 
 
 
 Example:
 
 
 
 <ul>
 <li>
 Energizes and develops people
 </li>
 <li>
 Anticipates market trends that will impact competitive advantage
 </li>
 <li>
 Credible Influence &ndash; Is friendly &amp; approachable to different audiences. Utilizes effective listening skills
 </li>
 <li>
 Navigates the organization - Knows how the organization works &mdash; its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance
 </li>
 </ul>
</div>

HR Direct Associate

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Medpace

<div>
 
 Launch or Accelerate Your Career in Clinical Research at Medpace India
 
 
 
 At Medpace, we&rsquo;re a global clinical research organization committed to bringing new medicines to patients. In India (Hyderabad &amp; Mumbai/Navi Mumbai), we&rsquo;re expanding our clinical operations, safety, and data teams &mdash; and we&rsquo;re looking for professionals with a nursing background to drive that growth.
 
 
 If you&rsquo;re looking for a new challenge, and want to be part of building something meaningful while advancing your career with a company that&rsquo;s investing in your region &mdash; we&rsquo;d love to hear from you.
 
 
 
 Help shape the future of Medpace. Apply today.
 
 
 
 
 Responsibilities
 
 
 
 
 Why your nursing background matters:
 
 
 
 As a nurse, you&rsquo;ve already developed critical clinical judgement, patient-care experience, and strong understanding of healthcare workflows. At Medpace, these strengths are exactly what we&rsquo;re seeking to apply in roles such as:
 
 
 <ul>
 <li>
 Clinical Safety / Drug Safety Coordinator
 </li>
 <li>
 Study Coordinator / Study Start-Up Specialist
 </li>
 <li>
 Clinical Research Associate (CRA)
 </li>
 <li>
 Clinical Data Review Associate
 </li>
 <li>
 Data Coordinator
 </li>
 <li>
 Clinical Data Coder
 
 
 </li>
 </ul>
 
 What you&rsquo;ll do (depending on role):
 
 
 
 <ul>
 <li>
 Monitor and ensure the safety of clinical trial participants, report adverse events, and contribute to patient-safety outcomes.
 </li>
 <li>
 Liaise with trial sites, healthcare professionals, and cross-functional teams to support protocol conduct and compliance.
 </li>
 <li>
 Use your clinical experience to review and interpret patient/clinical data, identify inconsistencies or queries, and support high-quality trial documentation.
 </li>
 <li>
 Shift your career from direct patient care into the broader clinical-research ecosystem &mdash; working on global studies, gaining new skills and advancing in your career.
 
 
 </li>
 </ul>
 
 What&rsquo;s in it for you:
 
 
 
 <ul>
 <li>
 A real career path: from specialist roles into senior roles (e.g., Senior CRA, Lead Safety Specialist).
 </li>
 <li>
 Work in a global CRO with a strong reputation and clinical focus.
 </li>
 <li>
 Be based in Hyderabad or Navi Mumbai &mdash; vibrant locations with exciting growth opportunities.
 </li>
 <li>
 Competitive salary and benefits &mdash; plus the chance to make a meaningful impact, not just for patients &mdash; but also for your personal career journey.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we expect from you:
 
 
 
 <ul>
 <li>
 Bachelor of Science in Nursing (BSN) or higher (MSc Nursing preferred).
 </li>
 <li>
 Clinical experience in a hospital or healthcare setting.
 </li>
 <li>
 Excellent communication skills (verbal and written), and comfort collaborating across functional teams.
 </li>
 <li>
 A proactive, growth-oriented mindset: you&rsquo;re ready to apply your nursing skill-set in a new way, and you&rsquo;re motivated to learn and take on global responsibilities.
 </li>
 <li>
 Prior exposure to clinical research is a plus &mdash; but not required. We offer training and support to help you step into the role.
 
 
 </li>
 </ul>
 
 Medpace Overview
 
 
 
 Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
 
 
 
 Why Medpace?
 
 
 
 People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
 
 
 The work we&rsquo;ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.
 
 
 
 Medpace Perks
 
 
 
 <ul>
 <li>
 Flexible work environment
 </li>
 <li>
 Competitive compensation and benefits package
 </li>
 <li>
 Competitive PTO packages
 </li>
 <li>
 Structured career paths with opportunities for professional growth
 </li>
 <li>
 Company-sponsored employee appreciation events
 </li>
 <li>
 Employee health and wellness initiatives
 
 
 </li>
 </ul>
 
 Awards
 
 
 
 <ul>
 <li>
 Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
 </li>
 <li>
 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility
 
 
 </li>
 </ul>
 
 What To Expect Next
 
 
 
 A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
</div>

Nursing Educated Professionals (BSN or higher)

Hinduja Hospital

<div>
 
 Opportunity for &nbsp;Study clinician(MBBS Doctor) for Mahim Location.
 
 
 Location: Mahim
 
 
 Qualification: MBBS
 
 
 Job Profile
 
 
 Clinical job profile involving mostly being in touch with patients, their respective consultants and also residents in order to dispense appropriate and on time medical assistance. Additionally, coordinating with study authorities, co-ordinators and data team for effective data collection and progress of the study.
 
 
 To look after their adherence to TB regimen, side effects caused and advise/guide patients on what the next best step is in terms of investigations and TB treatment.
 
 
 Monitor and dispense of Bedaquilline and other drugs from RNTCP for TB Patients.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General Job responsibilities:
 
 
 o&nbsp;&nbsp; Follow up with MDR TB patients for side effects that can be caused &nbsp;by the TB drugs
 
 
 o&nbsp;&nbsp; To attend to patients and help them adhere to their regime.
 
 
 o&nbsp;&nbsp; Co-ordinate with patients, consultants and data team for effective &nbsp; &nbsp; functioning.
 
 
 o&nbsp;&nbsp; Keep track of patient health and side effects through regular follow ups or teleconsultations.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Specific Job responsibilities
 
 
 o&nbsp;&nbsp; See new MDR TB cases or cases eligible as per study requirements.
 
 
 o&nbsp;&nbsp; Screen TB patients and guide them regarding enrollment
 
 
 o&nbsp;&nbsp; Follow up with patients on MDR TB treatment (under primary care of consultants and fill up the study specific visit specific required CRFs.
 
 
 o&nbsp;&nbsp; Give advice on the next best step to side effects, dosage of TB medications.
 
 
 o&nbsp;&nbsp; Record patient adherence to drug
 
 
 o&nbsp;&nbsp; Direct patient for the investigations and blood work required for better treatment
 
 
 o&nbsp;&nbsp; Record TB patient&rsquo;s treatment outcome.
 
 
 Answer patients all queries in regards to the treatment&nbsp;
 
 
 Interested candidates can apply here or share profile on ankita.shetty@hindujahospital.com
 
 
 Regards,
 
 
 HR Dept
 
</div>

Study clinician(MBBS Doctor)

Banking & Finance Lawyer

Explore 86+ Hr direct associate in Mumbai this December. Find roles across top companies and apply now to boost your career.

86 hr direct associate jobs IN Mumbai

HR Direct Associate

Associate Manager-Acquisition (Current Account)

Associate Manager-Acquisition (Current Account)

Nursing Educated Professionals (BSN or higher)

Nursing Educated Professionals (BSN or higher)

Study clinician(MBBS Doctor)

Banking & Finance Lawyer